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1.
《Journal Of Access Services》2013,10(3-4):39-55
ABSTRACT Many patrons of libraries have one or more print disabilities that partially or totally impair their ability to use standard print. However, many devices and services are available to aid patrons who can not use print in the conventional manner. This paper provides an overview of typical assistive technology devices and services available to students with print disabilities. Barriers to access and solutions to these barriers are also discussed. In addition, original research results are presented from a survey of two-year college libraries of the University System of Georgia. 相似文献
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《The Reference Librarian》2013,54(75-76):45-54
Summary Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented. 相似文献
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《The Reference Librarian》2013,54(67-68):257-271
Summary The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities. 相似文献
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《The Reference Librarian》2013,54(75-76):149-161
Summary Problem patrons are not a phenomenon exclusive to the public library arena. Academic libraries have throughout time had their own share of difficult patrons. This article focuses on problem patrons and reference staff in the academic library with a particular focus on electronic equipment and resources, particularly the Internet. Issues include viewing of pornographic images by patrons, plagiarism and the librarian's role, use of e-mail and chat, and cell phone use in the reference area. 相似文献
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《图书馆管理杂志》2013,53(3-4):425-435
AbstractAs more and more library resources become available through the Internet, and as libraries move to 24/7 access to their collections and services, library instruction must move to this environment. The question is how to best move instruction to the Web while continuing to provide quality interactive sessions that are meaningful to the patron. While much of the literature dealing with developing online instruction focuses on for-credit courses, most librarians still reach the majority of their patrons through one-time instruction sessions. This paper looks at how one large urban university began moving its one-time instruction onto the Web, exploring the main developmental efforts in this area, including dedication to process, content quality, faculty input, and student feedback. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):19-40
Summary Front-line library staff members often encounter “problem patrons” —those patrons who put others in fear for their own physical security, whether or not that fear is ultimately justified. This article identifies the risks and suggests some precautions, including: defusing anger at the service points through improved interpersonal communication techniques and staff training, drafting policies and procedures to help guide staff as they deal with incidents, and improving the security of library buildings. Legal issues surrounding library security also are examined. 相似文献
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《The Reference Librarian》2013,54(75-76):11-22
Summary Library staff and other patrons encounter patrons who are one or a combination of the following: mentally ill/disturbed, homeless, street persons, angry, aggressive, unreasonable, rude. Commonly referred to as “problem patrons,” they appear in any type of library: public, academic, institutional, corporate and special. Most of them behave poorly because of their own troubles. The history of “problem patrons,” various types of problem patrons and their identifying behaviors are discussed in this paper. In attempting to define “problem patrons” the information provides a framework for understanding the problems of challenging patrons and for learning to discriminate between problem patrons and patrons who have problems. 相似文献
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《Journal Of Access Services》2013,10(3):27-36
ABSTRACT This article shares the experience of implementing, enhancing, and publicizing access to the American Sign Language (ASL) video collection distributed by California Department of Education. The author discusses the issues of service to deaf and hearing-impaired people, including policy adjustments, staff training, and development of the special program to assist disabled users of the ASL video collection. This collection is specifically designed for deaf and hearing-impaired patrons who might otherwise be underserved. The ASL Video Sharing Program described in the article increased special users' access to the video resource through innovative use of computer and Internet technologies. 相似文献
10.
Shaharima Parvin 《International Information and Library Review》2013,45(4):328-335
AbstractThis article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh. 相似文献
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AbstractThe authors present the checklist which they created and used to examine twenty academic library bathrooms located in the New York City area. They focus on the most pressing themes they have observed: libraries without restrooms, bathrooms that are difficult to find, cleanliness and maintenance of restrooms, and ensuring library bathrooms address the needs of patrons with disabilities, and of transgender and gender non-conforming patrons. This work is a call to action. Readers are invited to adapt the checklist to their own institutional needs, and then consider the authors’ practical recommendations for improvements based on their findings. 相似文献
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《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
14.
《Legal Reference Services Quarterly》2013,32(1-2):115-132
Summary As law schools build interactive web sites for teaching and administrative functions, law libraries must continue to develop useful and resource-rich web sites of electronic materials for their patrons. This article examines issues and practical considerations for implementing Internet and CD-ROM resources in a library and provides a basic review of the media available. Suggestions for building an Internet or Intranet site are included as is an explanation of how to use database-driven tools to create an integrated environment. 相似文献
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Abstract Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted approach to reach distance learners in as many ways as possible, and collaboration with various groups and departments on campus is an important part of the process. Promotion of distance library services can take advantage of high-tech options, but it should also work in the realm of “traditional” publicity as well. 相似文献
16.
Abstract This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community. 相似文献
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《Public Library Quarterly》2013,32(3-4):47-51
Abstract Organizing and evaluating information available to library patrons on the Internet is a constant challenge for librarians. Academic health sciences librarians faced this challenge in an innovative and collaborative way when trying to organize and evaluate web sites providing medical information. Their project, called HealthWeb, can serve both as a prototype for public librarians trying to organize sites in other subject areas, and as a resource for patrons looking for high quality medical information available on the Internet. 相似文献
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《期刊图书馆员》2013,64(3):41-56
SUMMARY Electronic resources are one of the last collections in a public library to receive attention for usage and for promotions. Oftentimes their statistics go unnoticed as well. An effort is needed to consciously study, track, and evaluate the usage of these resources. Then a library can focus on educating the staff and patrons regarding the existence and use of these resources. This paper details the steps involved in initiating, conducting, and financing a marketing campaign for education and promotion of electronic resources for a public library. 相似文献
20.
《Journal Of Access Services》2013,10(3-4):27-37
ABSTRACT Improving library technologies allow patrons greater autonomy. One such technology, self-checkout kiosks, puts patrons in virtual control over their circulation experience. Whereas previously patrons had to approach circulation staff to check out, now this can be done privately. The impact self-checkout has on the circulation of potentially embarrassing or controversial materials is unknown. In this study, select lesbian, gay, bisexual, and transgender (LGBT) and non-LGBT materials at Central Michigan University's Park Library were anonymously tracked for one academic year to determine if they circulated via self-check or the traditional circulation desk. LGBT materials circulated twenty percent more via self-check, indicating that patrons appreciated the machines' privacy. 相似文献