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1.
《The Reference Librarian》2013,54(79-80):241-255
Summary

Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.”  相似文献   

2.
ABSTRACT

Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that fulfill the dual purposes of meeting the needs of term paper research counseling and library workshops. This article discusses the strategies involved in the creation and implementation of this service and examines suggestions for the future of such a service.  相似文献   

3.
ABSTRACT

Establishing Publication Services in the library at the University of Graz did more than broaden the service portfolio of the library. A convergence of expertise at the library, needs of researchers at the university, and ongoing changes in scholarly communication also contributed to the evolution of the library's role and profile. The new services offer first-level support for matters pertaining to scholarly publishing and communications. Furthermore, Publication Services has developed into a knowledge sharing platform, extending beyond the library to other administrative departments and creating a community of practice.  相似文献   

4.
《Public Services Quarterly》2013,9(2-3):127-142
Abstract

The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became “Ask a Librarian.” Slightly over one year later, the library joined the University of Texas System's “Ask a Librarian” service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study.  相似文献   

5.
《图书馆管理杂志》2013,53(1-2):409-424
Abstract

Reaccreditation offers academic libraries concerned about improving library services to distance students with an important opportunity to obtain support from their academic institutions. Nova Southeastern University (NSU) Libraries provides a case study of how one library has used the reaccreditation process to increase both the administration's cooperation and funding for document delivery, online resources, bibliographic instruction, and local library resources to distance students.  相似文献   

6.
Abstract

Book selection services are just one of the resources used by law libraries for collection development purposes. They function as a new title pre-selection service, saving collection development staff hours of time sifting through thousands of new publisher offerings to access those materials which meet their specific collection needs, resulting in far more efficient use of library staff time. They also serve as a one-stop shopping center, providing materials without the hassle of dealing with individual publishers and staff. This article is based on a yearlong study comparing just two services used by the Law Library at the James E. Rogers College of Law, University of Arizona, and examines a few specific areas of concern to that institution. It is not meant to be a comprehensive review or comparison of either service.  相似文献   

7.
《图书馆管理杂志》2012,52(3-4):341-350
ABSTRACT

The Daniel Rostenkowski papers became the first Congressional papers collection at Loyola University Chicago in 1995. The papers of a high profile alumnus, the University Libraries decided to create a stand-alone archive for the collection. This article describes the history of the collection, several attempts to create a stand-alone archive, and the collecting policy that was eventually created to guide the development of the archive.  相似文献   

8.
《The Reference Librarian》2013,54(79-80):267-279
Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.  相似文献   

9.
Abstract

At the University of Oklahoma, we began campus or home delivery of items from our library as well as those from other libraries. We have added more services over the years in response to requests from our users. In doing so, we found room for improvements. This paper addresses some of the issues we encountered.  相似文献   

10.
《The Reference Librarian》2013,54(69-70):193-203
Summary

This article examines the role a university library plays in planning the student support services that are so crucial to a successful distance learning program. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan, prioritize, and develop a distance learning program that will include strong support from the Library are emphasized. The work of the Distance Learning Council and its committees is discussed when it relates to the TTU Library's contribution to the program.  相似文献   

11.
《图书馆管理杂志》2013,53(4):29-36
Abstract

Academic libraries with public access computers are faced with the challenge of balancing patron privacy rights with accountability and system security. What should libraries do when a patron uses a public Internet connection to send harassing email messages or hack into a remote network, or into the library's own system? This article examines the conflicting values of privacy and security. It examines patron authentication as a security measure and the safeguards that should accompany such a system. Several options are offered for addressing this dilemma. A summary of university appropriate use policies is presented with recommendations and a sample policy statement.  相似文献   

12.
Abstract

Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual respect between library staff and student workers, with the goal of keeping those whose skills and work experience prove valuable. A training program developed with retention as a goal yields benefits to the student and the library. It can also be a recruitment tool for the profession.  相似文献   

13.
ABSTRACT

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library.  相似文献   

14.
ABSTRACT

This presents the experience at Virginia Commonwealth University Libraries in developing a pilot project proposal for electronic reserves. The proposal served as the blueprint for planning as well as gaining the support of the library administration and library staff by discussing goals, scope, intellectual property management, budget, and timetable. Implementation of the proposal provided opportunities to identified obstacles and solutions.  相似文献   

15.
Abstract

Librarians on Location is an innovative project implemented at the University of Central Florida and is designed to move reference service out of the library to meet the needs of students. At two campus locations outside of the library, librarians use a wireless laptop to provide reference service and demonstrate library resources. The intent is to proactively meet the information needs of those students and faculty who might otherwise remain unaware of the extensive resources provided by the library. The nature of the project also addresses differing information-seeking styles in an informal setting. Because of the location in different buildings on campus, the project enhances the library's visibility to faculty, administrators, and students. Librarians on Location is one part of an ongoing and innovative outreach program at the University of Central Florida Library.  相似文献   

16.
Abstract

This article examines the challenges of providing library services to incarcerated men at the State Correctional Institution Benner Township in Bellefonte, Pennsylvania. Most challenges stem from sustaining an inmate’s right of access to the courts, operating without the technology found in most public libraries, and dealing with censorship.  相似文献   

17.
18.
ABSTRACT

New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron access to materials. A key factor in successful implementation was the strategic decision made by library administration to provide the newly-hired technical services librarian with three months of cross-training in New York before permanently moving to Abu Dhabi. A specific model of communication was put into action leading to the resolution of many problems and inefficiencies. In addition, a broader study of global communication tools was conducted and resulted in best practices for other library units within the university network. This case study outlines the background, communication processes and outcomes.  相似文献   

19.
Abstract

Delaney Daly is earning a Master of Library Science degree at the Texas Woman’s University School of Library and Information Studies. She will graduate in December of 2020 and works at Vail Public Library in Vail, Colorado.  相似文献   

20.
Abstract

This article is written by Mari Cheney, Assistant Director, Research and Instruction at Boley Law Library, Lewis & Clark Law School. She holds a MLIS from the University of Washington and a JD from American University, Washington College of Law.

This article enumerates challenges that hearing-impaired law library patrons may encounter when using the library and its resources, and ways academic librarians can increase accessibility.  相似文献   

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