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1.
《The Reference Librarian》2013,54(79-80):267-279
Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.  相似文献   

2.
《The Reference Librarian》2013,54(83-84):183-191
SUMMARY

E-mail reference service provides complex challenges, but the service can be planned effectively and improved through cooperative work among reference staff and various library departments. Staff members from the Michigan State University Libraries have engaged in extensive cooperative work to evaluate, improve, and maintain effective e-mail reference services. Two library committees and an e-mail reference team have developed new service procedures, and have worked with other library departments to improve e-mail reference service. This article explores the collaborative work of the MSU committees, and discusses how e-mail reference has improved through cooperative work.  相似文献   

3.
Appendix 2     
《The Reference Librarian》2013,54(64):149-155
Summary

Washington State University, located in Pullman at the southeastern edge of the state, has an enrollment of approximately 20,000 on its main campus and that of its three branches (Tri-Cities, Spokane, and Vancouver). This chronology of the history of the Washington State University Libraries offers readers a sense of our scale, something of our direction, and our interests.  相似文献   

4.
《The Reference Librarian》2013,54(73):265-280
Abstract

In many respects the Outreach Program at Mississippi State University Libraries provides an excellent framework for the marketing of reference services and resources. It is often the close, long-term collaboration between academic faculty and reference librarians, however, that makes the discovery of crucial information needs possible. In-depth interviews with strategically selected faculty and continuous feedback provide the basis of effective planning for reference services and a wise marketing strategy.  相似文献   

5.
Appendix 1     
《The Reference Librarian》2013,54(64):139-147
Summary

Holland Reference Services, the largest reference unit of Washington State University Libraries, dates from the merger of two divisional libraries, the Humanities Library and the Social Sciences Library in 1978. In this appendix, the author presents some of Holland's history and vital Statistics.  相似文献   

6.
Summary

The authors use English 101, their primary program, as a springboard for a discussion of teaching as a library function. Both view the one-hour presentation that is commonly done in libraries as grossly inadequate; they offer solutions that are working at Washington State University Libraries. These include cultivating better relations with departments in order to increase the time spent for library instruction, understanding different pedagogy styles and departmental cultures, creating Web modules to reach more students, and focusing attention specifically on one clientele, i.e., freshmen.  相似文献   

7.
Abstract

Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users.  相似文献   

8.
eResource access problems challenge electronic resources librarians and frustrate users. Challenges of using library systems can include information overload, links that do not work properly, incorrect metadata, and questionable relevance to search results. Nate Hosburgh, Electronic Resources Librarian at Montana State University, gave a presentation titled “A User-Centered Approach to Addressing Issues of Discoverability and Access” at the Mississippi State University Libraries’ eResource & Emerging Technologies Summit held in the Mitchell Memorial Library on August 2, 2013. Hosburgh spoke of lessons he and his team learned about troubleshooting eResources and his team’s approach to issues of discoverability and access.  相似文献   

9.
Summary

The author, Library Director at the University of Klaipeda (Lithuania) and Washington State University Libraries' Library Fellow, writes about her own library in the context of other Lithuanian academic libraries and emerging consortia in Lithuania and the European Community. Both the Consortium of Lithuanian Libraries' project, the Lithuanian Integrated Library Information System (LIBIS), and the European Community's project, the Trans-European Cooperative Scheme for Higher Education (TEMPUS), are specifically noted. The author also offers both her impressions of American academic libraries gathered during her experience as a Library Fellow based at Washington State University Libraries and her hopes for the future of academic libraries in Lithuania.  相似文献   

10.
Collection development and the management of access to electronic resources in large academic libraries increasingly requires close cooperation between collection development librarians, public service librarians, and systems librarians and staff. Many libraries, both public and academic, have created new positions or converted existing ones with titles such as ‘electronic resources librarian’ or ‘electronic information coordinator.’ Two years ago, the Washington State University (WSU) Libraries decided to take a different approach to managing these two vital library functions by creating the new position of Assistant Director for Collections and Systems. This paper explores the convergence of collection development and systems in a research library. It sets forth the philosophical underpinnings of that convergence, and it discusses issues encountered in the integration of the two services in the WSU Libraries. Finally, it explores strategic issues for future collection development and management from the perspective of this new organizational paradigm. [1]  相似文献   

11.
《图书馆管理杂志》2012,52(2):203-216
ABSTRACT

Information technology services and programs at the University of New Mexico are delivered by a mixture of distributed and centralized operations. Collaborations between the distributed services, largely in academic areas, as well as with central Information Technologies have been developed largely around point of need, historical arrangements, and personal interests. Recent changes in the leadership for Academic Affairs, the Office of the Vice President for Research, Information Technologies, and the University Libraries provided an opportunity for evaluating the current state and proposing new ways of working together. The authors describe several collaborations where the University Libraries have engaged with campus units in developing new or improved service and approaches to working together.  相似文献   

12.
ABSTRACT

Simple survival is the first condition for accessible and responsibly curated documents carrying Native voices. This article explores stewardship practices of an existing collection at the Washington State University Libraries, the Lucullus V. McWhorter Papers. McWhorter was an amateur historian and one of his most important cultural informants was his friend, author Christine Quintasket (Mourning Dove). This article considers the McWhorter Papers and the Quintasket materials from two disciplinary perspectives, those of an academic historian and a librarian and archivist. The authors represent their respective professional fields as they explore this case of highlighting tribal voices within a collection more broadly defined.  相似文献   

13.
Programs for geospatial support at academic libraries have evolved over the past decade in response to changing campus needs and developing technologies. Geospatial applications have matured tremendously in this time, emerging from specialty tools to become broadly used across numerous disciplines. At many universities, the library has served as a central resource allowing students and faculty across academic departments access to GIS resources. Today, as many academic libraries evaluate their spaces and services, GIS and data services are central in discussions on how to further engage with patrons and meet increasingly diverse researcher needs. As library programs evolve to support increasingly technical data and GIS needs, many universities are faced with similar challenges and opportunities. To explore these themes, data and GIS services librarians and GIS specialists from five universities—the University of North Carolina at Chapel Hill, Texas A&M, New York University, North Carolina State University, and California Polytechnic State University—with different models of library geospatial and data support, describe their programs to help identify common services, as well as unique challenges, opportunities, and future plans.  相似文献   

14.
Geospatial data stewardship fosters user-driven collection, management, access, reuse, and preservation of location-based data. Academic and research libraries are poised to be at the center of geospatial data stewardship, working with partners to develop a sustainable, geospatial data stewardship hub. This article argues for the essential role of libraries in leading collaborative partnerships to develop a user-driven, spatial data infrastructure that includes people, policies, standards, community perspectives, and operational workflows. The emerging model of partnership-based spatial data infrastructure described at the Washington University Libraries demonstrates working methods in practice.  相似文献   

15.
《The Reference Librarian》2013,54(83-84):251-262
SUMMARY

The Hanford Technical Library of the Pacific Northwest National Laboratory and the Max E. Benitz Memorial Library of the Washington State University Tri-Cities Branch Campus have functioned both separately and in combination since moving into the same space within the Consolidated Information Center in 1997. The libraries have successfully partnered to serve different clientele at a combined reference desk since June 1997. Although having separate staffs, catalogs, and collections, the libraries share a single reference/information desk. The reference staffs work together to serve a very diverse clientele including students, faculty, engineers, scientists, contractors, regulators, and the public. The combined libraries offer significant benefits to both library staffs and their users. The libraries have expanded access to collections and information expertise, enhanced staff training opportunities, and provided additional hours of reference service to patrons while at the same time maintaining the individual identities of the two libraries.  相似文献   

16.
ABSTRACT

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed.  相似文献   

17.
Abstract

Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson. Service evaluation features of LivePerson provide interesting data for analysis. Summary statistics of the service and the cumulative results of post chat surveys (filled out by chat patrons on a voluntary basis) are presented. Plans for future enhancements of the chat reference service are discussed.  相似文献   

18.
《The Reference Librarian》2013,54(64):75-113
Summary

Holland Library, the Humanities and Social Sciences Library at Washington State University, currently utilizes the services of four reference librarians who work as electronic resource librarians. This article examines why the electronic resource librarian positions were created, how they have developed and changed over time, and what the future may hold for them.  相似文献   

19.
Abstract

Texas A&M University Libraries has been testing virtual reference services since February 2004, but during the fall semester 2005, the Libraries began implementing and actively promoting the services to various target groups. Distance education students were identified as a primary target group for virtual reference services, and as of the fall semester 2005, approximately 1,600 students were enrolled in 190 distance education classes. This paper presents the Libraries plan for promoting virtual reference services to distance education students and faculty and for evaluating the plan.  相似文献   

20.
ABSTRACT

A library outreach program was developed at the Mississippi State University Libraries to help the Athletic Academic Tutors and the Freshman Football athletes with their academic requirements. Future goals of this program are to sustain and develop an ongoing relationship with the tutors by incorporating them into the Libraries' research consultation program, and to conduct more orientation sessions throughout the year.  相似文献   

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