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1.
《The Reference Librarian》2013,54(89-90):93-106
SUMMARY

This article will discuss three years of collaboration between the Freshman Engineering Program and the Engineering Library of the University Library System at the University of Pittsburgh. This collaboration has resulted in a library research project that is integrated into the freshman curriculum. The project ultimately provides the students with a research structure for presentations in an annual mock professional conference. The mission of the Freshman Engineering Program's academic and advising components is to create a first-year experience that promotes the student's continued pursuit of an engineering degree through commitment to clearly understood and self-declared goals. The goal for the Engineering Library is to introduce library research as a necessary skill-set for successful engineers. The successful outcome of all of these goals requires the collaboration between “teaching” faculty and “library” faculty and results in better prepared, more focused students. Developing and integrating a library research project into the freshman engineering academic curriculum is a significant opportunity for library instruction, and the approach demonstrated here may be transferable to other disciplines.  相似文献   

2.
Abstract

The University of Illinois at Urbana-Champaign (UIUC) Library participated in the statewide conversion to a new integrated library system in the summer of 2002. Prior to the system's implementation, various local and statewide committees coordinated efforts to train their staffs so as to ensure a seamless transition. This case study analyzes, in detail, the successes and limitations of the training program at the UIUC Library, with respect to the circulation module. The program can serve as a model for libraries needing to train a large staff body in a short amount of time.  相似文献   

3.
《The Reference Librarian》2013,54(75-76):235-244
Summary

Library personnel encounter angry library users regularly at various service points. Unpleasant incidents are detrimental to library staff attitudes and morale, and may have a lasting effect on the library staff member. This article describes techniques to lessen the impact of an emotional outburst of a library user and decrease the library staff member's recovery time from the incident.  相似文献   

4.
《The Reference Librarian》2013,54(82):69-105
Abstract

The Illinois Fire Service Institute (IFSI) Library, established in 1990 to support instructional teaching and research, continued to support the academic programs in the Institute while initiating and developing its Outreach Program in 1998. This program provides library and information services to Illinois fire departments and firefighters throughout the state. Since establishing the Outreach Program, the IFSI Library has accumulated more than 7,000 entries in a “Reference Request Database.”

This paper reports and analyzes the data, including request methods, delivery methods, types of requests, and types of resources. Trends indicate a change over time in request and delivery methods. Different regions of the state and different user groups have begun to use the library. The research can serve as a model for designing, developing and evaluating outreach reference service in a special or small library dedicated to meeting the information needs of remote library users.  相似文献   

5.
《The Reference Librarian》2013,54(83-84):237-250
SUMMARY

The core mission of Arizona State University (ASU) East Library is electronic delivery of resources and services accompanied by a strong commitment to personalized service and to facilitating the campus educational goals through cooperative and collaborative partnerships with faculty and programs. The Library and the Multimedia Writing and Technical Communication Program (MWTC) have developed and implemented an instructional program in information skills and system design. The MWTC Program emphasizes information access, management, and design as some of the primary skills taught. The Program's applied nature attempts to give students as much practical experience as possible in environments which approximate the workplace. The Library-MWTC partnership combines the expertise of the Library and the faculty to meet the educational goals of the Program in a real-world setting by facilitating the creation and design of a customized MWTC library information system. The faculty and librarian are collaborating to integrate coursework and activities into the new MWTC online degree curriculum to prepare students to take a proactive and decision-making role in information resource and service selection, organization, and system design. The resulting product will be a truly user-centered designed library portal and an educational methodology which may be used for the design of portals for other campus programs.  相似文献   

6.
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7.
ABSTRACT

Not all digital scholarship or digital humanities centers are created equal. Some focus on service, while others conduct research and analysis or are more experimental with research and development applications. All of these usually claim an important component of collaboration, whether that is the sharing of ideas, resources, tools, or staff expertise. However, collaboration is often talked about but not practiced, whether in the library or across campus. This article highlights how cross-campus collaboration is not just a phrase but an underlying foundation for the development and success of a digital scholarship lab at Middle Tennessee State University (MTSU). The start-up framework includes defining digital scholarship, leadership roles, steps to success, investing in partnerships, and the foundational documentation that has led to the successful establishment of the library as the digital scholarship hub of the university.  相似文献   

8.
《图书馆管理杂志》2013,53(2):95-102
Abstract

In 1989, the University of Connecticut Library created the Academic Liaison Program to promote communication between the Library and the faculty by designating a librarian as a personal point of contact for each academic program. In consultation with faculty, the liaison librarian is responsible for understanding the department's needs or collections, information services, and instruction. By 1997, the success of the Academic Liaison Program, coupled with electronic services and a resulting need for greater communication with users, resulted in further expansion of outreach efforts. At the recommendation of the Liaison Advisory Team, the concept of staff partnerships within the program was developed. We will discuss our experiences in an informal dialogue further along in the article.  相似文献   

9.
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10.
Abstract

The Students with Autism Transitional Education Program (STEP) at Eastern Illinois University is one of the few of its kind and is a leader in supporting college students with autism. Eastern Illinois University Library Services teamed up with the STEP in order to provide support to the students in the program. Students were interviewed about their experiences in the library in order to determine what their impressions of the library were and what potential needs they had. Students largely viewed the library as a safe haven and a great place for quiet study. Based on feedback, this case study also offers suggestions for improvement to make college and university libraries more welcoming to people with autism.  相似文献   

11.
Abstract

In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patronrelated concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy, corrections, and new procedures that were adopted over time. It also examines ongoing issues related to renewals policy.  相似文献   

12.
ABSTRACT

In August, 1992, during a two-week hiatus between summer school and fall semester, Illinois State University's Milner Library suffered an arson fire. Nine days later, the library opened its doors and offered complete services. Although recovery was quick and damage minimal, staff learned the value of what may prove useful to others: revising disaster plans, taking proactive steps to secure building safety, on-going staff training, and jointly planning recovery actions with maintenance personnel.  相似文献   

13.
Abstract

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, Shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the University of Mississippi's J. D. Williams Library, which acquired the library collection of the American Institute of Certified Public Accountants (AICPA) in 2001. This article addresses the various challenges, problems, successes, and other situations experienced in offering reference service to unique users who are never present.  相似文献   

14.
Introduction     
ABSTRACT

Makerspaces and related concepts and technologies are currently the subject of much discussion in the library community, particularly among public libraries. One prominent technology often featured in makerspaces is three-dimensional (3D) printing. In this article the author describes a 3D printing service launched at Southern Illinois University Edwardsville's Lovejoy Library; the justification for providing the service in an academic library, equipment selection, procedures and workflow, and evaluation of the success of the service to date.  相似文献   

15.
ABSTRACT

As libraries continue to grow and change in the 21st century, we are seeing an increased emphasis on outreach, engagement, creativity, and innovation for academic libraries. These ideas are crucial to the future of academic libraries and makerspaces are one way for academic libraries to realize these ideas. Makerspaces can be affordable, don't need to take up a lot of space, and have potential to be catalysts for creating partnerships within one's community. Engaging making events can stimulate broader conversations among library patrons and library employees as well as a way for library liaisons to connect with their faculty, students, and staff.  相似文献   

16.
Abstract

Librarians today are faced with many choices when acquiring information and directing their users to the sources they need. This is most evident with serials. The choices have become more confusing with new options requiring libraries to determine what a full text purchase actually buys, how to be sure users can identify the material needed, and then how to acquire the actual material in the most appropriate media. Providing access by the piece is a valid solution that can help lead to the transition to full text online journals. This article critiques the use of the British Library Document Supply Centre's “inside” service and its use at the University of Illinois at Urbana-Champaign Library (UIUC). The article concludes with a review of the components of a good document delivery system.  相似文献   

17.
《The Reference Librarian》2013,54(59):139-146
Summary

New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described.  相似文献   

18.
Abstract

The circulation staff at Staley Library, Millikin University, in Decatur, Illinois, experimented with using Blackboard courseware to train student employees. Staff and students' feedback offer additional ways to utilize Blackboard's features. Some promising applications for training and communicating with student employees are described. The student employees' Blackboard course page continues to evolve as an integral part of student employee training.  相似文献   

19.
ABSTRACT

The Google Book Search Library Project has partnered with an array of impressive libraries, including Harvard University, the University of California System, University of Michigan, and the New York Public Library. The reasons for collaborating with Google to further book digitization are different for each library. Moreover, the exact way in which these libraries will use their own digital copies has yet to be decided for many of the libraries involved. While the Google Book Search Library Project remains controversial, the Google library partners are seizing an unprecedented opportunity to amplify the scale of their pre-existing digitization initiatives.  相似文献   

20.
Abstract

The challenge to the Benedictine University Library In-terlibrary Loan Department, and too many other small academic interli-brary loan departments, is to provide items to patrons in a timely fashion with little or no budget. Techniques to facilitate interlibrary loan in small libraries are described and discussed. Efficient workflow, consortia and statewide library partnerships, reciprocal sharing agreements and leveraging existing tools in creative ways to save labor and time are also described.  相似文献   

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