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2.
《图书馆管理杂志》2013,53(3-4):471-483
Abstract

A well-designed and user-friendly Web site is essential with the large and rapid increase in the number of off-campus users. Web site usability studies can help ensure that libraries provide effective and efficient access to their Web site for both on-and off-campus users. Formal usability studies, focus groups, and cognitive walkthroughs are usability techniques that can be incorporated into a Web site study. These three techniques will be discussed with real life experiences added in to provide the reader with suggestions of how to and how not to use the techniques.  相似文献   

3.
ABSTRACT

Although there is a proliferation of information available on the Web, and law professors, students, and other users have a variety of channels to locate information and complete their research activities, the law library catalog still remains an important source for offering users access to information that has been evaluated and cataloged by experts. The usability of the catalog needs to be effectively measured before any necessary improvements can be made. This study was undertaken to investigate the information retrieval patterns of users of the Rutgers Law Library Online Public Access Catalog and to develop the catalog into a more effective search tool for these users. This study used an experimental approach to measure the usability of our catalog by analyzing the transaction logs from the OPAC system and the results from Google Analytics. The findings provided not only important information on user demographics and their computer systems, but also more insight on the search behaviors of users. The specific findings included the following:

  1. As a Web-analytic tool Google Analytics provided extensive information on the OPAC and the navigational behaviors of users.

  2. Fifty-eight percent of our users visited the Web site regularly.

  3. The most popular search method, which was employed by 37% of our users, was by title.

  4. Most patrons used computer systems with a high resolution and color depth monitor and visited the catalog Web site with a high-speed Internet connection.

  5. Suggestions were made by the authors to improve the users’ search experience of the catalog Web site.

This study is significant to libraries with Web catalogs because it demonstrates the potential value of using Google Analytics as a Web analytics tool in combination with the OPAC transaction logs to measure catalog usability.  相似文献   

4.
ABSTRACT

Based on in-person, task-based usability testing and interviews, the authors' library Web site was recently overhauled in order to improve user experience. This led to the authors' interest in additional usability testing methods and test environments that would most closely fit their library's goals and situation. The appeal of card sorting methods became evident: learning more than users' points of confusion interacting with the site, but learning users' preferences for grouping pages or concepts and naming various library links. The appeal of the online venue for card sorting was first that testing could incorporate input from a larger base of users than in-person testing alone, and, additionally, that testing could include the university's online-only student population.  相似文献   

5.
ABSTRACT

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of staff. A commitment to experimentation and a willingness to jettison design and functional elements which did not meet user approval kept the design process agile and flexible. Prototype testing of a variety of search options clearly demonstrated that the lack of integration in a library's information system makes it difficult to rationalize and optimize the user's search experience. Difficulties enlisting staff to edit existing Web content were solved by outsourcing content review and editing for Web-appropriate length and format. Except for this content review, the Web site redesign and usability testing were all conducted in-house with limited resources and a nine-month time-frame. The study's focus on user expectations and nomenclature largely confirmed the results of previous studies.  相似文献   

6.
ABSTRACT

This article describes the card-sorting techniques used by several academic libraries, reports and discusses the results of card-sorting usability tests of the Western Michigan University Libraries’ Web site, and reveals how the WMU libraries incorporated the findings into a new Web site redesign, setting the design direction early on. The article briefly describes open and closed card-sorting techniques and quantitative and qualitative methods of analyzing data commonly used in computer and library science fields. Findings from this study allowed the library design team to vastly improve its initial redesign decisions for a new Web site tabbed navigation system. Card sorting not only helped the design team validate its redesign decisions, but it also opened the WMU libraries to outside innovation, inviting Web site visitors to redesign the Web site free from the libraries’ influence. The simple and inexpensive techniques used here may be useful to any Web librarian or design team embarking upon redesign and usability testing of their own sites and interested in building a more compelling, insightful Web site.  相似文献   

7.
ABSTRACT

Can we use the methods of Web usability testing to learn about library instruction? This article is among the first in the field trying to establish a link between usability and instruction. The author discusses useful insights that Web usability can bring to our pedagogy as well as to the efficiency of library instruction. The result of a Web usability study conducted at LaGuardia Community College in 2005 are examined. Findings suggest direct relationships between what is being taught in library instruction sessions and how students browse and search library resources. The author discusses vocabulary test results and draws some parallel with students' success at finding information on the library Web site. Finally, a conceptual model of library instruction assessment through usability studies is presented. The author hopes to provide an innovative approach to library instruction assessment.  相似文献   

8.
ABSTRACT

Digital libraries and collections are a growing facet of today's traditional library. Digital library technologies have become increasingly more sophisticated in the effort to provide more and better access to the collections they contain. The evaluation of the usability of these technologies has not kept pace with technological developments, however, and the end-user has in some cases been left behind. This research study evaluates the usability of digital collections created using the CONTENTdm Digital Collection Management System, a software system used by the University of North Carolina at Chapel Hill. Specifically, this study addresses the following questions: Does CONTENTdm meet users' needs? Is the interface sufficiently intuitive for them to use it? Is the experience of exploring digital collections using CONTENTdm satisfying to users? Employing usability testing techniques with actual-end users, this study attempts to assess the efficacy of the CONTENTdm public interface as well as user attitudes toward it. Ten participants from three user groups—faculty, library science graduate students, and the general public—performed eleven tasks designed to test the key functions of CONTENTdm-created collections and then answered a series of questions about their experiences. Key findings from this study indicate that while the included digital collections are useful and desirable to end-users, the interface generated by CONTENTdm can be confusing even for those who have considerable experience using the Internet. Results from this study may be used to improve this software system and add to the literature surrounding the usability of digital libraries in general.  相似文献   

9.
This article examines the usability testing of a responsively redesigned library Web site. Responsive design provides a unified user experience regardless of the device used to view a site. The study's aim is twofold: to determine if the responsively designed site and its external online services support users’ information seeking needs, and to discover if there is a singular experience across different devices. A cognitive walkthrough was the main testing instrument used in gathering input. Over two rounds of testing, students of various class years and technological skill from the New York City of Technology (City Tech), CUNY participated in the study. The first round of testing for this usability study on the library Web site was previously documented (Tidal 2015 Tidal, J. (2015) “One Site to Rule Them All: Usability Testing of a Responsively Designed Library Web Site.” In Creating Sustainable Community: The Proceedings of the ACRL 2015 Conference, edited by D. Mueller. Paper presented at the Association of College and Research Libraries, Portland, OR, 25–28 March (pp. 593–604). Chicago: Association of College and Research Libraries. [Google Scholar]). This article presents the findings and comparisons between the first and second round of usability testing. The study found not only numerous improvements that could enhance the library Web site, but also the lack of a unified experience between tablet, smartphone, and desktop users, despite using a responsive design. Smartphone users were at a disadvantage in utilizing library resources. The study also found there was a significant usability impact in using a mobile-optimized discovery tool among users in comparison to its Web OPAC predecessor.  相似文献   

10.
ABSTRACT

As the World Wide Web has advanced since its inception, librarians have endeavored to keep pace with this progress in the design of their library Web pages. User recommendations collected from focus groups and usability testing have indicated that the University of Scranton's Weinberg Memorial Library's Web site was not working as intended, and the library's home page, in particular, was cluttered. Focus groups indicated that the process of accessing the library's databases from off-campus took too many steps, key resources were not located in key areas of the page, links were too close together, and the font was too small. Library staff determined it was necessary to rethink and redesign its pages. Self-reports from focus groups were insufficient to get at the mechanics of Web page use. Through usability testing, librarians were able to observe students and faculty completing simple research and directional tasks. Before “going live” with the new page in January 2007, users who had participated in the focus groups and in the usability testing were surveyed about the redesigned library Web page. The users indicated that the new Web page was less confusing, easier to use, and somewhat more intuitive than the previous library Web page. Web sites are always works in progress, and academic librarians should be proactive about making changes to their library Web sites to take advantage of emerging technology and to meet user expectations.  相似文献   

11.
B2C电子商务网站可用性评价   总被引：22，自引：1，他引：22  
常金玲  夏国平 《情报学报》2005,24(2):237-242
网站可用性是评价公司电子商务质量的一个关键要素。本文以Microsoft公司的可用性指南 (MUG)作为评价的基础 ,对MUG的指标含义进行了阐述 ,选择了 5家国内公司的B2C电子商务网站 ,通过 35 0名评估者以消费者的身份评估了MUG指标的相对重要性 ,并评估了每一个网站的可用性等级。与其他的评价相比 ,本文的创新之处在于 :通过统计数据分析得到的结论不单单是对网站做一个排名 ,而是分析出各网站的优势环节和薄弱环节 ,以及消费者对可用性评价指标的评价 ,而这对研究者和网站设计者是最重要的信息。  相似文献   

12.
ABSTRACT

User feedback on Web site design can be vital to understanding what issues library users may encounter when visiting a Web site, but obtaining this feedback can be time consuming, difficult to structure, and expensive. In past years, staff working on the Cal Poly Pomona University Library Web site collected user feedback from surveys and usability testing. This team was interested in acquiring a more basic understanding of how users interact with the Web in general, whether for research or other purposes, and how such experiences could inform design decisions. This article will discuss what focus groups are, why libraries should consider conducting focus groups for Web site testing and development, how focus groups can complement usability testing, and if focus groups are worth the time and effort. Results from focus group sessions will also be shared and discussed including information that fueled design decisions and benefits that participants gained from the experience.  相似文献   

13.
ABSTRACT

Web site usability concerns anyone with a Web site to maintain. Libraries, however, are often the biggest offenders in terms of usability. In our efforts to provide users with everything they need for research, we often overwhelm them with sites that are confusing in structure, difficult to navigate, and weighed down with jargon. Dowling College Library recently completed a redesign of its Web site based upon the concept of usability. For smaller libraries in particular, such a project can be a challenge. The Web site is often maintained by one or two people, and finding the time and resources to conduct a usability study is difficult in that situation. Additional demands of a site redesign, from restructuring page layouts to adding visual appeal, only add to the burden. However, our team of four librarians was able to do it. We focused on vocabulary and organizational structure using a card-sort analysis. This analysis taught us how our users approach the information on our site. Task-based testing confirmed what the card-sort analysis had taught us and smoothed out design problems. Incorporating user feedback at nearly every stage of the process allowed us to create a site that more closely mirrors how our users look for information on our site. This study details how using testing and analyzing results throughout the redesign process created a better, more user-friendly Web site.  相似文献   

14.
SUMMARY

Given the rising number of information resources available, it is increasingly important for digital libraries and archives to create usable services that meet their users' needs. Seeking input from users at all stages of development can help achieve this goal. This article briefly defines four methodologies for gathering user input: focus groups, interviews, questionnaires, and usability testing. In addition, it presents the “top ten” themes that emerged from over four years of assessment and evaluation activities at the California Digital Library.  相似文献   

15.
SUMMARY

This article documents a lifecycle approach to employing user-centered design, covering both qualitative and quantitative data gathering methods in support of using this approach for product design, usability testing, and market research. The author provides specific case studies of usability studies, focus groups, interviews, ethnographic studies, and web log analysis. The article supplies practical advice and tools for those interested in exploring user-centered design concepts for web-based tools and services in archives, libraries, and museums.  相似文献   

16.
《资料收集管理》2013,38(1-2):225-234
SUMMARY

Electronic resources (ER) constitute an increasingly significant portion of library collections, both in usage and cost. It is vital to design easy, efficient access to these collections as users have other online options to meet their information needs. Thus, an important goal for ER librarians is to provide a usable ER site. Formal usability testing is a powerful tool to help librarians create the most useful site for their customers. This chapter will cover the basic components of usability testing and suggest ways in which ER librarians can lead efforts in their institution to improve the customer experience with library Web sites. ER librarians can create buy-in from library staff for usability testing as a worthwhile method to improve access to ER through involvement in the process and sharing results of the testing. The responsibilities of ER librarians vary from one institution to another, but all share in the mission of the profession to serve its customers' information needs. This chapter addresses the possibilities of usability testing as a force to maximize the user experience with the collections ER librarians manage.  相似文献   

17.
ABSTRACT

Digital libraries continue to flourish. At the same time, the principles of user-centered design and the practice of usability testing have been growing in popularity, spreading their influence into the library sphere. This article explores the confluence of these two trends by surveying the current literature on usability studies of digital libraries. This article focuses on the methodology of studies of multimedia digital libraries.  相似文献   

18.
Abstract

Primo Analytics from two campuses of the California State University system has revealed that a dramatically low proportion of Primo searches originate from mobile devices. The current study focuses on usability concerns as one area that may be preventing students from searching the Primo mobile interface. The sample for this study includes students from two campuses with a variety of experience with library instruction and searching the library’s discovery system. Participants were given the same set of six common academic tasks to complete. Both mobile and desktop participants found three tasks relatively easy to complete. When there were differences in completion rates between the mobile and desktop users, the desktop users were overall more successful. No task was consistently difficult for desktop users to complete, while mobile users found two of the tasks very challenging to complete. Based on the findings, the authors make recommendations for improving the experience of mobile users.  相似文献   

19.
Abstract

In January 2016, the University of Toledo Libraries implemented EBSCO Discovery Services (EDS) as its discovery layer. Administrators questioned whether users were able to find consortial material in the EDS, so they assembled a task force to conduct a pilot usability test. The task force gathered demographic data and recorded the screens of 25 students answering six task questions. Results showed participants could easily find most items except books, and for tasks that were open-ended, many students continued searching even though they found relevant material. To determine why participants could not find books, the task force consulted with EBSCO and discovered a configuration problem that was easily resolved by editing a mapping table and adding a custom limiter for print books. The searching issue was more difficult to determine, and the task force suggests a lack of library instruction may be at least partly to blame. Libraries invest significant resources in discovery layers. If users have difficulty using them or finding relevant material for their assignments, libraries need to address that issue and instruction is one solution. This pilot study reports on what the University Libraries did to make the EDS more usable for its users.  相似文献   

20.
高校图书馆网站可用性评价研究   总被引：1，自引：0，他引：1  
目前,国内多数高校图书馆都在Internet上建立了自己的网站,但在其实际的应用当中还无法很好地满足用户的需求.网站可用性评价是确定一个网站能否满足用户需求最基本的方法.本文在介绍网站可用性概念的前提下,分析了高校图书馆网站可用性的内涵,并从用户角度出发提出了一套评价高校图书馆网站可用性的指标体系,试图以此促进高校图书馆改进网站的设计、内容和服务功能,为不同的用户提供有效、迅速、满意的服务.  相似文献   

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