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1.
AbstractWhen the 23-member California State University Libraries merged integrated library systems in 2017, a unique opportunity arose to conduct multi-tenant usability testing on user experience in the Primo discovery service, collectively branded OneSearch. In 2018, librarians at five campuses conducted a round of task-based individual user testing on their separate instances, seeking to review individual campuses’ decisions about customizations designed to provide optimal performance of the system and provide insight into group decisions about our shared customization choices. Along with the findings of the test results and recommendations for enhancements to existing modifications, we discuss the challenges and opportunities that are present in conducting multi-campus usability testing and share recommendations for future consortium-based testing efforts. 相似文献
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《Journal of Web Librarianship》2013,7(2):172-195
Discovery tools offer users a powerful way of searching library holdings as well as external databases and indexes. They are becoming an increasingly common part of the library user experience, and research on the usability of such tools is expanding. In 2012, a mid-sized academic research library implemented Primo Discovery and Delivery by Ex Libris and conducted a diagnostic usability test to investigate how the tool is used without instruction, to discover patterns in searching behavior, and to uncover how compatible Primo is with user search behavior. This article will describe the design and implementation of the usability study. Despite some design flaws, users adapt to the tool over time and can perform effective searches. This article also provides recommendations for future usability studies in specific targeted areas where problems were detected. 相似文献
3.
《Journal of Web Librarianship》2013,7(4):246-260
AbstractIn January 2016, the University of Toledo Libraries implemented EBSCO Discovery Services (EDS) as its discovery layer. Administrators questioned whether users were able to find consortial material in the EDS, so they assembled a task force to conduct a pilot usability test. The task force gathered demographic data and recorded the screens of 25 students answering six task questions. Results showed participants could easily find most items except books, and for tasks that were open-ended, many students continued searching even though they found relevant material. To determine why participants could not find books, the task force consulted with EBSCO and discovered a configuration problem that was easily resolved by editing a mapping table and adding a custom limiter for print books. The searching issue was more difficult to determine, and the task force suggests a lack of library instruction may be at least partly to blame. Libraries invest significant resources in discovery layers. If users have difficulty using them or finding relevant material for their assignments, libraries need to address that issue and instruction is one solution. This pilot study reports on what the University Libraries did to make the EDS more usable for its users. 相似文献
4.
为了充分发挥高校图书馆在云网络环境下的资源服务,上海交大图书馆引进了Primo,在此基础上建立了一站式数字资源服务平台——思源探索。文章阐述了该平台的构建需求与平台选择,提出了资源一体化服务的系统架构,逐个分析了系统功能与特性,并针对平台用户使用进行了调研、分析与思考。 相似文献
5.
ABSTRACT Web-scale discovery services promise fast, easy searching from a single Google-like box, pleasing users and making library resources more discoverable. Some librarians embrace the concept of giving users what they have come to expect from Google, while others are concerned that this will “dumb down” searching and undermine information literacy. In this article we explore the potential impact of Web-scale discovery tools on information literacy, focusing particularly on undergraduate research skills. We review the existing literature and present findings and experiences from two mid-sized academic libraries that have adopted EBSCO Discovery Service as their library home page portal. 相似文献
6.
Nadine P. Ellero 《图书馆管理杂志》2013,53(5-6):323-343
ABSTRACT “Discovery” is today's term for user-centered information searching and access. A growing number of libraries have embraced Web-scale discovery services (WSDS) featuring one-stop searching of libraries’ owned and licensed collections. Recognizing potential benefits to users of these systems, a mid-sized ARL library formed a discovery-tool committee in spring 2012 to explore selection of a WSDS in keeping with its values, vision, and institutional mission. This article explores “discovery” as it assesses WSDS performance and reports results obtained from a request to WSDS vendors to showcase the search power of their system with actual reference questions. 相似文献
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8.
《图书馆管理杂志》2013,53(3-4):531-540
Abstract Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop. 相似文献
9.
《Journal of Web Librarianship》2013,7(3):230-231
AbstractAcademic libraries have increasingly adopted web-scale discovery tools in order to meet the expectations of students who want immediate results, efficient algorithms, and a single search box. As they have become the de facto search tool at many libraries, librarians and patrons alike have been forced to confront the way they think about research processes and in some cases, modulate ingrained habits. In this article, the authors explore student perceptions of efficacy, relevancy, and ease of use of a library discovery tool through a 2017 mixed-methods user experience study conducted at three City University of New York (CUNY) campuses. The results from this user study will be useful to other institutions that already have implemented discovery layers within their library and help inform website design, discovery layer design, and pedagogy. By combining student interviews with a task analysis, the authors were able to learn more about student search behaviors, how they respond to challenges, and what they expect from search tools. Identifying these barriers to student use of the Primo discovery tool has helped us articulate best practices for instruction and interface customization that may address these barriers and has illuminated implications for website integration. 相似文献
10.
Primo是ExLibris公司推出的新一代资源发现与传递系统,可实现资源的一站式发现与获取。文章详细阐述了Primo的特点、系统架构及在上海交通大学图书馆的应用实践。希望对国内一站式资源发现与获取系统的开发和应用提供参考。 相似文献
11.
《Journal of Web Librarianship》2013,7(4):286-298
Usability testing on library search tools was conducted with ten students and eighteen library staff members at Syracuse University. The study addressed three research questions: (1) Do the ways in which librarians carry out search tasks on the library Web site vary from those of student users?; (2) Are those variations indicative of different mental models, i.e. different experience with and knowledge about the content and search tools on the Web site?; and (3) If there are differences, what are the implications of those different models for the usability of the site by students? Participants were tasked by using the library's Web site to locate both known items and items about a subject in the library's collection. The two groups differed in the success with which they were able to complete the tasks, as well as the time used. There were differences in the selection of search tools, the syntax used within the search box, the expectations of how library resources are organized, and the level of persistence as tasks were performed. Students’ behavior is characteristic of different mental models for how search tools work. The results are applicable to the design of the library's Web site and have implications for how library staff conduct reference and instruction services. 相似文献
12.
《Journal of Web Librarianship》2013,7(2-3):263-285
ABSTRACT In this study, students' use of a new educational Web portal was evaluated with particular emphasis on searching and browsing strategies. The effects and implications of a federated search system are also discussed. Fifty-four students, ranging from 5th to 12th grade, were given five tasks to complete using the SchoolRooms interface. The tasks required students to use both the search box and the categorical browse feature on the Web portal. Data collected were analyzed to determine time on task, rate of success and the subjects' awareness of success, and the type of search method chosen to complete the tasks. In general, students preferred the search-box strategy to the categorical-browse strategy, but exposure to both strategies resulted in increased use of the browse strategy. Success rates varied widely by task. Students had a difficult time distinguishing between various media and format types returned by the federated search. Results suggest that while students prefer a search-box strategy, it is by no means the only way they search for information. Students experienced difficulty in trying to de-aggregate the results of a federated search engine. These findings have implications for information literacy and library instruction. Forthcoming analysis of these data will address the factors related to search success. 相似文献
13.
Susan E. Montgomery 《College & Undergraduate Libraries》2013,20(2):162-175
AbstractHigh-impact practices (HIPs) have been adopted on college campuses to enhance student learning. The academic library provides services and space contributing to learning at its institution. Librarians conduct space research to learn how the library building can better serve its users. Library space assessment is one way for librarians to engage with faculty and students to create an HIP in the library. This article is a case study of a collaboration between a librarian and a sociology professor to design an observational study. It demonstrates how librarians can contribute to HIPs at their institution by involving students in meaningful research. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):247-261
ABSTRACT This article describes an “on-the-road” usability study and explains the study's methodological challenges, solutions, and recommendations. The study concerned a library-consortium website, which is a communication and educational tool for librarians who are physically dispersed throughout the state, and an intranet for remote users. Rather than traveling to numerous locations or attempting a remote usability evaluation of the website, the lab took a mobile laboratory to a professional conference where a large number of website users were gathered. Four doctoral students used the talk-aloud protocol to interview 14 conference participants. The interviews were recorded with Morae software on laptop computers, and participants were asked to complete 13 tasks. Although there proved to be difficulties in mobile usability testing, the conference provided a space to describe the project and recruit participants. While the optimal place to conduct usability testing is in either the lab or the participant's natural environment, advantages in taking it to a conference include access to a diverse range of users and the ability to generate interest in the project among users. 相似文献
15.
Melissa Bauer 《图书馆管理杂志》2020,60(2):146-154
AbstractThis study discusses the library space assessment of the Stark Campus Library of Kent State University. The commuter student experience is underrepresented in the literature, which often focuses on residential campuses. A mixed-method research approach is used to understand commuter students’ experiences and preferences of an academic library. Researchers used photo-elicitation interviews, hourly floor sweeps, and unobtrusive observation to gather data on student use of the library. The study shares its findings on students study habits and how their commute affects time spent on-campus. 相似文献
16.
《Journal of Web Librarianship》2013,7(2):132-141
Changes presented by cloud computing—shared computing services, applications, and storage available to end users via the Internet—have the potential to seriously alter how libraries provide services, not only remotely, but also within the physical library, specifically concerning challenges facing the typical desktop computing experience. Libraries have invested time and money in establishing an infrastructure to support a particular kind of computing experience, and advances in cloud computing may make this type of experience obsolete. One of the ways libraries have added value to their services has been by implementing library commons. A key component to these commons has been desktop computing. Cloud computing offers applications via a Web browser, meaning that the applications can run independently of the local hardware and operating system, calling into question the necessity of traditional desktop computing. As libraries have shown in the past, they have the capability to assess challenging situations and adapt to provide users a beneficial experience. 相似文献
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《Journal of Web Librarianship》2013,7(1):28-44
AbstractThe researchers conducted a task-based usability test of the effectiveness of online research beginning on the library Web site homepage. The participants included five university faculty members, six graduate students, and six undergraduate students. All participants reported feeling satisfied with their overall research experience, though most were unable to effectively complete all the research tasks of the test. The researchers identified weaknesses in the approach and process of many participants, and overall usability issues of the library discovery tool and other library Web site pages and research interfaces. Findings indicate the need to strategically incorporate self-service information literacy and research skills help into the library Web site, and to implement navigation and design changes to the library homepage, discovery tool interface, online catalog, and across all the library's Web services. 相似文献
18.
《The Reference Librarian》2013,54(82):183-197
Abstract While most college campuses have strong support for the libraries, as competition on university campuses for limited financial resources gets tougher, support for libraries can be more theoretical than actual. Library users are unaware of the complexity of and expense required for library services. Not only must libraries compete for limited financial resources, they must also compete in a complex information marketplace. Today, libraries must market themselves to their constituents to ensure that services are utilized and appropriate resources are allocated for all formats of library materials. By committing to a strong marketing program, the University Library at Sonoma State University developed strategic plans to gain broader support from faculty, students, administrators and greater use of services. Libraries wishing to explore the possibility of integrating marketing efforts or libraries in the process of a move can adopt and/or adapt some of these techniques. 相似文献
19.
Abbas Mohamed Omar Haji Ali Haji Juliana James Manyerere 《International Information and Library Review》2020,52(1):1-9
AbstractThis study examines the promotion and knowledge of online patent literature search among students, librarians, and instructors to enhance university scientific output in Zanzibar. The study was guided by four key questions: What is the level of awareness of students, instructors and library staff about patent documents as source of information? To what extent do students and instructors access online patent databases? What is the library experience in training students about online patent literature searching?, and what are the challenges facing library and instructors in promoting patent literature search? The study used survey approach whereby questionnaire and interview were used to collect data. The recent literatures regarding online patent literature searching were also critically reviewed. A survey was conducted at two Universities in Zanzibar namely the State University of Zanzibar and Zanzibar University, whereby 20 library staff, 10 instructors and 140 undergraduate students from the School of Computing and the Faculty of Engineering were involved in this study. The findings show that more than three quarters of respondents were either partially aware or not aware at all about the existence of free online patent databases. Likewise, the majority of students had no enough skills of patent literature searching. However, usually the library organizes training on general online literature searching skills but patent literature searching was not effectively taught and a big challenge observed in this study regarding promotion of patent literature searching is inadequate patent searching skills among library and instructors. Based on the findings, the study proposed several recommendations to rectify the existing problem. 相似文献
20.
《Journal of Web Librarianship》2013,7(2-3):339-379
ABSTRACT Digital libraries and collections are a growing facet of today's traditional library. Digital library technologies have become increasingly more sophisticated in the effort to provide more and better access to the collections they contain. The evaluation of the usability of these technologies has not kept pace with technological developments, however, and the end-user has in some cases been left behind. This research study evaluates the usability of digital collections created using the CONTENTdm Digital Collection Management System, a software system used by the University of North Carolina at Chapel Hill. Specifically, this study addresses the following questions: Does CONTENTdm meet users' needs? Is the interface sufficiently intuitive for them to use it? Is the experience of exploring digital collections using CONTENTdm satisfying to users? Employing usability testing techniques with actual-end users, this study attempts to assess the efficacy of the CONTENTdm public interface as well as user attitudes toward it. Ten participants from three user groups—faculty, library science graduate students, and the general public—performed eleven tasks designed to test the key functions of CONTENTdm-created collections and then answered a series of questions about their experiences. Key findings from this study indicate that while the included digital collections are useful and desirable to end-users, the interface generated by CONTENTdm can be confusing even for those who have considerable experience using the Internet. Results from this study may be used to improve this software system and add to the literature surrounding the usability of digital libraries in general. 相似文献