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学生教育消费满意度是反映学校教学服务质量的有效手段和工具.作者调查发现当前学生教育消费满意度偏低,通过统计分析发现满意度从高到低的服务为图书馆服务、专业设置、学校知名度、校园文化、教学服务、学生管理服务、实验室服务、课程设置、学生感知质量、后勤服务,最后提出提高高校学生教育消费满意度的对策和建议. 相似文献
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通过实证调查,发现当前福建大学生教育消费满意度不太高,被调查学生的性别、年级、学科门类、生源地、所在学校类别等个体特征都对教育消费满意度存在不同程度影响,各高校需结合学生特点,改进大学生教育消费满意度。 相似文献
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独立学院在我国高等教育服务供不应求的背景下产生,并获得了长足发展,但独立学院所提供的高等教育服务质量如何呢？笔者以湖南省为例,选取湖南省3所独立学院,对其学生进行教育消费满意度调查,并与其母体公立高校的学生对比,结论是独立学院学生教育消费成本偏高,而满意度普遍偏低。 相似文献
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学校满意度是衡量学生学校福祉的重要指标,是学生对其学校经历的全面认知-情感评价.学习投入是学生有效参与教育活动的程度,是学生学业成功的关键因素.为考察听障学生学校满意度、学习投入现状以及学校满意度、学习投入、学业成绩三者之间的关系,采用问卷法对456名3-9年级听障学生进行调查.结果发现:绝大多数听障学生学校满意度、学... 相似文献
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教育全面质量管理视教育为一种服务，视学生及其家长和社会为教育的“消费”。教育的消费可以分为外部消费和内部消费。外部消费一般指接受教育的学生、家长、教育官员和资助学校的个人，以及教育费直接的消费；教育的内部消费一般指学校中的教师、教辅人员和后勤人员。 相似文献
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高职教育服务是高职院校向学生顾客提供的一种服务,以461名温州4所高职院校在校学生为对象进行的调查表明,高职学生对高职教育服务的满意度有待提高,其中,不同年级、生源类型不同、学校性质不同的学生满意度存在显著差异,而性别、生源所在地、专业类别不同的学生满意度没有存在显著差异。 相似文献
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关注学生对学校教育服务满意度和学生在校活动参与度是教育主管部门及高职院校对学生质量主体地位的重视。基于《2019年高等职业教育质量年报》中的“学生反馈表”项,在统计分析全国高职院校在校生教育满意度和在校活动参与度数据基础上,深入探讨全国东部、中部、西部地区学生在校体验,大一、大二学生在校体验,全国思政育人满意度、专业课教学满意度、教书育人满意度及管理与服务工作满意度等,进而以差异性、发展性、局限性三个属性切入,总结学生在校体验地区差异凸显、教学改革成效初显及全面教育服务有待提高的特征。学生是具有多重角色的教育主体,通过逐步缩小地区差异、关注学生评价权、发挥学生自主性投入等举措,有利于提升学生学习体验和人才培养质量。 相似文献
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已有大学生满意度调查往往立足于“顾客—服务者”的视角,更多关注大学生对学校教育各项产品和服务等“客观”教育活动的评价,而忽视了学生在大学期间最应关注的问题是其本身的“成长和收获”.大学生自我成长和收获的满意度与其成长需要有关,也与学校教育发挥作用的效果有关.本文借鉴需要理论、大学生发展理论和学校影响力理论,利用清华大学教育研究院“中国大学生学习与发展追踪调查”2014年对全国大学生的调查数据,构建“大学生成长需要与学校教育影响力”分析框架.通过分析学生成长基本需要和学校教育影响作用两者的匹配水平与大学生成长和收获满意度的关系,本文发现,大学生成长和收获满意度调查可以反映学生成长过程中的核心需要以及学校促进学生发展最有价值的工作:一是为了契合学生社会性成长需要,改善学生与教师、同学、管理者等人员之间的关系;二是为了满足学生认知发展需要,提升有效教学实践、高影响力教育活动质量水平,并通过它们提高学生的学习兴趣和学习热情. 相似文献
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Higher Education Institutions: Satisfaction and Loyalty among International Students 总被引：2，自引：2，他引：0
This study empirically investigates the relationship between satisfaction with educational service augmenters and consumer loyalty within the context of the international student market. An enhanced state of consumer satisfaction, also labeled as delight, is captured by focusing on service augmenters that fall outside the domain of the core educational service. The results indicate that while satisfaction with the augmenters does determine consumer loyalty, the augmenters that enhance the delivery of the core seem to have the strongest impact on consumer loyalty. Apart from research implications, the findings have interesting managerial implications, especially for administrators in educational institutions and policy makers associated with U.S. higher education. 相似文献
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Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes 总被引：1，自引：0，他引：1
The benefits of understanding and promoting student/alumni satisfaction are numerous. While this article draws on previous studies of the determinants of satisfaction in higher education, it has a different research focus. The study investigates the student/alumni satisfaction phenomenon in a consumer satisfaction framework. Results indicate that the formation of satisfaction judgments is a multidimensional process, and that the process is dependent on the degree of goal development that a student has for a particular aspect of his or her educational experience. If students have poorly formed goals for an aspect of education, they are likely to base their satisfaction judgments on institutional performance. If their goals are well formed, they are likely to base satisfaction judgments on the outcomes of the institutional performance. In general, however, student/alumni assessments of satisfaction with higher education are influenced by both the perceived quality of the service provider's performance and the perceived outcomes of that performance.The authors' names are ordered alphabetically to reflect equal contributions. 相似文献
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Ines Dužević 《Tertiary Education and Management》2013,19(1):66-79
The notion that ‘customer satisfaction’ should be the ultimate measure of quality provision of any service organization is often accepted in the higher education context. However, measuring the quality of an educational institution based on students’ satisfaction is insufficient as it diverts the focus from student development, advancement and growth to an affective evaluation of the service. More appropriate measures of quality of higher education institutions are student engagement and learning. This study describes the likely impact of perceived overall quality of higher education institutions on student engagement. The contribution of this study is twofold. First, it draws attention to the importance of higher education institution quality as the main institutional-level determinant of student engagement and, second, it suggests a comprehensive multilevel conceptual framework for its empirical testing. 相似文献
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试探现代远程教育中个性化信息定制服务 总被引：1，自引：0，他引：1
现代远程教育的基本理念是“以学生为中心”,完善的信息服务是其得以实现的保障。目前近程教育实践中学生的个性化需术的满足还不尽完善．本文从个性化信息定制服务的视角切入,探索解决这一问题的新途径。 相似文献
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Student satisfaction gains an increasingly central position in the context of quality measurements. However, student satisfaction can also be stipulated as an important motivational factor for students as learners. This study combines this perspective on student satisfaction with the notion of differences in students’ ability. We hypothesize that differences in ability result in differences in student satisfaction. In line with concepts of high ability education, it is additionally hypothesized that this relation is mediated by educational stimulation—divided in cognitive, creative and professional stimulation—as well as by participation in honour programmes. A structural equation modelling (N = 733) of factors affecting student satisfaction in higher education shows that cognitive, creative and professional stimulation are the largest influencers of bachelor students’ sense of satisfaction. The interrelation between these three aspects of educational stimulation also shows the complexity of higher educational practice, since it suggests that cognitive stimulation cannot be realized without a creative factor, and vice versa. Professional stimulation needs both. Furthermore, the results show that educational stimulation mediates the effect of students’ ability on their educational satisfaction. This implies that changes in education can indeed influence students’ educational satisfaction, especially by providing educational quality. Finally, considering students’ ability level, it is shown that especially cognitively abler students are less easy to satisfy. The combination of educational stimulation and ability suggests that especially the more cognitively able students do not feel themselves sufficiently cognitively or creatively stimulated, and hence are less satisfied in vocational higher education. 相似文献
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王国庆 《江苏经贸职业技术学院学报》2020,(2):72-75
借鉴企业管理中利益相关者、顾客满意度以及产品质量就是产品适用性等理念,研究如何将学生对于高职教育的满意度作为高职教育质量评价的关键要素,引导高职教育工作者转变传统教育教学观念、创新教学方法和手段、完善教育管理与服务体系。通过开展面向学生的满意度问卷调查,发现高职教育在人才培养、专业建设、管理服务等方面存在的问题并提出发展建议,以推动高职教育优化资源配置、提升发展水平、增强服务实效,从而实现高质量发展。 相似文献
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This study examined the variables associated with student satisfaction on a commuter campus. A sample of 38 classes was used and resulted in 782 undergraduates responding to questionnaires. The variables included were: age, student level, student's grade, perception of educational benefits, and satisfaction with college experience. A causal model was built and tested in order to determine the direct and indirect effects of these variables upon student satisfaction. While the student level had a negative influence upon satisfaction, both age and grade had a moderate effect upon student satisfaction. The perception of educational benefits seemed to be the most critical variable in predicting student satisfaction. 相似文献
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Fernando de Oliveira Santini Wagner Junior Ladeira Claudio Hoffmann Sampaio Gustavo da Silva Costa 《Journal of Marketing for HIGHER EDUCATION》2017,27(1):1-18
This paper discusses the results of a meta-analysis performed to identify key antecedent and consequent constructs of satisfaction in higher education. We offer an integrated model to achieve a better understanding of satisfaction in the context of higher education. To accomplish this objective, we identified 83 studies that were valid and relevant to the research objective of the current study, generating a total of 469 observations. We identified studies published from 1986 to 2016 and analyzed six antecedent dimensions (perceived value of educational services, resources provided to the student, service quality perception, marketing orientation, identity of the higher education institution, university environment) and one consequent dimension related to satisfaction. The 7 dimensions exhibited a total of 51 relationships. We believe that the originality of the findings clearly contributes to future academic research in higher education. 相似文献
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段利强 《南昌教育学院学报》2013,(10):42-43
调查了应届毕业大学生对四年大学生活的满意度,通过分析他们对大学生活的满意度、教师上课效果的认可度,对就读大学的情感归属度,对大学未来发展的期望度,以及对职业素质认知度等五个角度,有效解读了高校服务型管理模式所面临的挑战。围绕"学生的满意度和高等教育质量有机结合,大学教育的目标和学生的需求有机结合,美好的办学理想同有效的办学载体有机结合"三个结合,提出了服务型高校管理模式的建构路径。 相似文献
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《信阳师范学院学报(哲学社会科学版)》2019,(5):34-40
提升学前专业教育实习质量是适应教师教育范式变迁的需要。本文从满意度的视角,对291名工作3年以内的幼儿园教师开展本科教育实习满意度调查发现,新入职幼儿园教师对本科教育实习的整体满意度一般;在各项指标中,新入职幼儿园教师满意度最低的是实习内容,最高的是实习基地;优劣态势象限分析结果显示,专业形象、实习内容、幼儿园实习指导是急需进行改进的服务项目,实习组织与管理是次需进行改进的服务项目。为提升本科学前专业教育实习质量,相关院校应以专业能力为导向,致力于培养反思型实践者,关注教师教育生态,强化人才培养实践,加快改进教育实习各项服务,满足学生专业发展需求,树立学生满意度经营理念,定期开展满意度测评。 相似文献