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1.
The reading of literature fulfils a vital role in any educated and civilised nation. The book is being transformed, as digitisation becomes an increasing reality, however, literature will continue to retain a key place as a critical social and cultural artefact. Story, in whatever form, will continue to provide experiences of joy, amusement, fear, hope, betrayal, curiosity, love, forgiveness and sadness. Literature can do so much more than simply moving and entertaining us. It can impart knowledge, stimulate the imagination and can teach us about language, our world and our relationship to it. It can help us to relate to and understand one another, and can act both as a mortar to build rich personal and textual histories, and a bridge between our lives and the lives of others. As well, literature can enrich our lives, helping us to encounter ‘other worlds’, languages and experiences that are not within our lived experience. Finally, literature can transform us as language users, learners and people and present us with a different view of the world and our place in it. But as digitisation and new forms of communication change, will how we read and how we access and share books with one another also change? Finally, how might we sustain libraries and other spaces that readers frequent as ‘real’ communities where lovers of books dwell?  相似文献   

2.
ABSTRACT

Public libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design.  相似文献   

3.
Over the past 2 years, shelf-ready services, the outsourcing of cataloging and processing services, has become the hot topic in the library world. This article examines the implications of shelf-ready service, both operationally and organizationally, for both library and vendor. Using the format of a dialog between librarian and vendor, the article discusses the following questions: Why are you interested in contracting for (or providing) these services? What do you hope to gain? What are the stumbling blocks to implementing a shelf-ready program? What is the impact on workflow and staffing in your organization? How many and what kinds of jobs are affected? How do library/vendor responsibilities change when shelf-ready procedures are applied to an approval plan … to firm orders … to standing orders? How can quality control be assured? Which errors really matter? Are the same standards applied to vendor staff as to in-house staff? How are standards affected by shelf-ready? How do both library and vendor know when they’re “ready for shelf-ready” in a given situation?  相似文献   

4.
What is the future for libraries and their librarians? In trying to give an answer to this pressing question we do not deal with utopian libraries of the next century, but with the library and the librarian of the next decade. The emphasis is on libraries within educational and research institutions, especially university libraries. We examine the changes confronting the library of the future and identify four key aspects of the library of the future. It will be (i) a gateway to information, whatever format this information comes in and wherever it is located; (ii) an expertise centre; (iii) a physical entity, not only in the sense of being a social meeting place and place of scholarly interaction, but also as a place where students and other users are provided with modern study facilities and adequate user support; and (iv) a collection centre of printed material. Such libraries can only take on an appropriate shape and will only survive if the institutions that librarians serve in meet the four criteria outlined above. We look at the demands that will be made on professional library knowledge and skills and the new job responsibilities and job attitudes required.  相似文献   

5.
These short remarks served as my introduction to three presentations that formed the now-traditional Publishers Panel at the 1995 Charleston Conference. I provided the panelists with the following short premise on which to base their remarks. Publishers need to go electronic or perish, right? If so, what do they need to do to survive… what environmental changes do they need to cope with… what new business models do they need to create… and what market expectations (of publishers and customers) are appropriate?  相似文献   

6.
Our certainty about the definition of museums is disappearing and with it goes our assurance about where we are and what we are becoming. Observing visitors' use of the United States Holocaust Memorial Museum could cause us to change our understanding about how people use and act in museums. Further boundaries are blurring as the native communities worldwide ask museum personnel to change their methods of collections care and alter rules of accessioned objects' use. Without acknowledging it, museum personnel are becoming more comfortable with reproductions and purposebuilt material. Technology is making us a “paperless” society. Our need for and understanding of “authenticity” is changing, and we no longer rely purely on our objects to define our work. Are we destroying museums, changing with the times, or creating some new and potentially more vibrant and useful institutions? Can a new realignment and new definition of our institutions help us to create a more civil society? Do we wish to continue on this road?  相似文献   

7.
图书馆2.0是近年图书馆界热烈讨论的话题,阅读刘炜先生《概述图书馆2.0:从哪里来,向何处去》,认识到图书馆2.0是Web2.0的技术和服务在图书馆领域的应用,在理念和精神方面与图书馆职业有着天然的共鸣。信息时代,图书馆的核心价值和理念始终没有发生任何改变,改变的只是技术和手段,图书馆人必须努力适应时代,更新自己的理念,突破传统服务的范围,与时俱进,积极探索与传统服务结合的服务模式。  相似文献   

8.
One of the most useful and correct methodological approaches in bibliometrics is ranking. In the context of highly skewed bibliometric distributions and severe distortions caused by outliers, it is often the preferable way of analysis. Ranking methodology strictly implies that “oranges should be compared with oranges, apples with apples”. We should make a “like with like” comparison. Ranks in different fields show how a unit under study is compared to others in its field. But do we always apply an “apples approach” appropriately? Is median really a 50%, quartile a 25%, 10th percentile a 10%? The paper considers theoretical definitions of such terms compared to their real sense in the course of bibliometric research. It is found that in many empirical cases quartiles are not quarters, medians are not halves, world baselines are not unity, and integer thresholds lead to inequality of performance evaluation in different science fields.  相似文献   

9.
梳理和分析了当前医院图书馆面临的困境及其原因,指出了制约医院图书馆发展的根本因素是观念滞后、未能提供与医院发展水平相适应的深层次信息服务,论述了医院图书馆的角色定位是服务机构、科研机构和心理治疗机构,并从这些不同角色出发提出了医院图书馆必须有所作为,才能求得生存和发展,提高地位。  相似文献   

10.
What are the core competencies that a national library needs to address the preservation of digital material? What skills are needed, by whom, when, to do what? Are the skills available externally, or is it better to develop people within the library? How are preservation philosophies and IT philosophies attuned? How is the preservation of digital material managed in a matrical and distributed way within a large organisation?  相似文献   

11.
The development of digital technologies for the production, processing, dissemination and use of information is leading to the emergence of a new society based on a far reaching transformation in the relationship between people and institutions and on a radical change in many professional, economic, educational or cultural practices. The crucial question facing us today is whether our traditional societies are ready for such a shift in ways of thinking, communicating and acting. Are people sufficiently aware and adequately equipped to become citizens of this new information society? Are they prepared to be active, efficient and responsible participants in the new communities living on information exchange? Are we really ready to be part of a new culture based on a swifter and broader flow of information, ideas and knowledge? The development of that special culture, or infoculture, depends first and foremost on education, both general and vocational, and on initial and continuing training as well as on raising awareness among the public at large. Achieving a real infoculture calls for full-scale mobilization of all those who in their various ways are involved in the information society. Partnerships must be encouraged; national, regional or world projects must be given support; there is more than ever a need for a new form of solidarity to develop the infoculture.  相似文献   

12.
The development of digital technologies for the production, processing, dissemination and use of information is leading to the emergence of a new society based on a far reaching transformation in the relationship between people and institutions and on a radical change in many professional, economic, educational or cultural practices. The crucial question facing us today is whether our traditional societies are ready for such a shift in ways of thinking, communicating and acting. Are people sufficiently aware and adequately equipped to become citizens of this new information society? Are they prepared to be active, efficient and responsible participants in the new communities living on information exchange? Are we really ready to be part of a new culture based on a swifter and broader flow of information, ideas and knowledge? The development of that special culture, or infoculture, depends first and foremost on education, both general and vocational, and on initial and continuing training as well as on raising awareness among the public at large. Achieving a real infoculture calls for full-scale mobilization of all those who in their various ways are involved in the information society. Partnerships must be encouraged; national, regional or world projects must be given support; there is more than ever a need for a new form of solidarity to develop the infoculture.  相似文献   

13.
In this paper, I suggest that museums have not explored their potential opportunities enough when dealing with their communities under stressful conditions. Each reader, however, should decide when what I am talking about is no longer appropriate for museums in general or your museum in particular. While some museums have moved more in the direction of serving their communities, I am struck by how little philosophical change has actually taken place in most museums after a year into this universal economic downturn. I argue that incorporating a broader palette of social services may make institutions more useful, but at some point these institutions might cease to be traditional museums. My question would be: “Should you care?” I do not suggest that all museums become full‐service community centers, though some might explore that option. Perhaps the question might become: How do we expand our services so that we make museums’ important physical assets of safe civic space and objects useful for tangible three‐dimensional learning into more relevant programs that reach all levels of community, and are rated by many more as essential to their needs and their aspirations for their children?  相似文献   

14.
This article suggests that substantial and often disturbing change is the only way that libraries can achieve a bright future in an increasingly digital world. Libraries must quickly adopt mobile technology, cloud computing, eScience, and the systematic organization and dissemination of quality information—and do so within the context of collaboration with other libraries in the region, nation, and world. Fiscal shortages can not be used as an excuse to postpone imperative changes; money has to be found.  相似文献   

15.
AS museums respond to changing forces in our increasingly complex world, we who must make the changes find ourselves in the throes of discomfort and even conflict with formerly comfortable colleagues. We blame those on opposing sides of our views as obstinate, ignorant, or self‐serving. Why then does change invariably engender conflict? This article explores the underlying factors — the world‐views that each of us brings to the table — and presents a model of archetypes that hints at where museum professionals might fit. The aim is to expose the existence of fundamental differences in how each one of us approaches change so that we can navigate through disagreements, retain professional relations, and contribute positively to our museums.  相似文献   

16.
Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.  相似文献   

17.
ABSTRACT

It is no secret that the nature of reference is changing. Users no longer have to go to the library to find the resources needed for their research. The library is becoming a place to study more than a place to do research. Business students at the University of Mississippi are no different. With nice computer labs, a big building, and atriums for relaxing, there was little need for them to leave the School of Business Administration. How do you reach users who won't come to the library? You take the library to them. In 2004, the business librarian at J.D. Williams Library at the University of Mississippi began offering satellite or on-site reference to the School of Business Administration. Three years later the program is still running and considered a success—not only as a way to provide reference to a user group but also as a form of marketing and outreach for the library.  相似文献   

18.
高校信息素质教育对创新型人才培养的影响   总被引：2，自引：0，他引：2  
信息素质已是现代人生存的重要素质,培养信息能力,提高大学生信息素质是高校义不容辞的责任。如何搞好大学生的信息素质教育,培养创新型人才,是我们高等教育面临的新课题。本文就高校信息素质教育对创新型人才培养的影响做了一些阐述。  相似文献   

19.
As governments are increasingly turning to social media as a means of engaging the public, questions remain as to how they are actually using various social media platforms. Do specific platforms engender specific types of messages? If so, what are they, and how do they affect civic engagement, co-participation, and address citizen concerns? In this paper, we compare the use of Instagram and Twitter by ‘The Big Lift’, a bridge re-decking project completed by Halifax Harbour Bridges. Based on a content analysis of Instagram (n = 248) and Twitter (n = 1278) public posts, we found that Instagram was used as a more ‘informal’ narrative platform that promoted a clicktivist type of responses from the audience, whereas Twitter was a more ‘formal’ news platform that supported greater two-way communication between the organization and the audience. We conclude that by building and maintaining their active presence and following base on social media, and especially on Twitter, organizations can develop a capacity to address social concerns during disruptive events or infrastructure projects like ‘The Big Lift’.  相似文献   

20.
Administrators in libraries of all types face the challenge of managing and planning in times of static or declining funding and rapidly changing technology. What tools do they use to gather and employ data for decision-making and evidence-based management? Are the same tools and techniques useful for all types of libraries? Although there are established measurements and metrics for academic libraries, there are few, if any, for others such as hybrid presidential libraries which are not part of the National Archives and Records Administration (NARA) system. This column identifies the metrics used by the pre-NARA presidential libraries and compares them to metrics used by a subgroup of Carnegie Research 1 and Research 2 libraries, those that do not participate in Association of Research Libraries (ARL) statistics program. It identifies similarities and differences.  相似文献   

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