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A mobile site redesign was conducted at a medium-sized academic health sciences library with the goal of creating a site that meets the mobile information needs of its users. The redesign phases included (1) needs assessment, (2) usability testing, and (3) site design. The survey results showed that Apple devices were the most prevalent; the most desirable activities performed on a mobile site were searching for articles, accessing full-text articles and e-books, searching databases, and searching the catalog. These activities guided the development of the usability testing tasks and the redesign. All phases were completed within six months, and the total project cost was $50 for incentive purchases. 相似文献
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《Journal of Web Librarianship》2013,7(3):67-88
Abstract Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):99-120
Usability testing is an important element when designing useful, usable academic library Web sites. Since 2001, members of the Florida International University Libraries Web team have worked toward establishing a process that identifies user needs through usability testing. Starting with the libraries’ first Web site redesign project in 2001, the team has taken an active part in improving Web site user experience. After engaging in multiple redesign efforts, the Web team has developed a process that supports awareness of user experience through continual usability testing and feedback gathering. This article presents strategies and practices to measure Web site user experience, including classic usability testing methods (e.g., card sorting activities, focus groups, and task-based user testing), as well as the team's latest effort to assess Web site analytics and content to identify Web site usage patterns and areas of concern. A history of the Florida International University Libraries’ Web site redesign process is presented to illustrate lessons learned and best practices to facilitate future redesign and testing efforts. Taking a longitudinal look at usability testing at one institution, the study aims to inform the development of an effective strategy for user research and content management. 相似文献
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The Web Redesign Committee at the Health Sciences and Human Services Library (HS/HSL) of the University of Maryland was formed to evaluate its site and oversee the site's redesign. The committee's goal was to design a site that would be functional, be usable, and provide the library with a more current image. Based on a literature review and discussions with colleagues, a usability study was conducted to gain a better understanding of how the Website was used. Volunteers from across the campus participated in the study. A Web-based survey was also used to gather feedback. To complement user input, library staff were asked to review the existing site. A prototype site was developed incorporating suggestions obtained from the evaluation mechanisms. The usability study was particularly useful because it identified problem areas, including terminology, which would have been overlooked by library staff. A second usability study was conducted to refine the prototype. The new site was launched in the spring of 2000. The usability studies were valuable mechanisms in designing the site. Users felt invested in the project, and the committee received valuable feedback. This process led to an improved Website and higher visibility for the library on campus. 相似文献
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《Journal of Web Librarianship》2013,7(4):286-298
Usability testing on library search tools was conducted with ten students and eighteen library staff members at Syracuse University. The study addressed three research questions: (1) Do the ways in which librarians carry out search tasks on the library Web site vary from those of student users?; (2) Are those variations indicative of different mental models, i.e. different experience with and knowledge about the content and search tools on the Web site?; and (3) If there are differences, what are the implications of those different models for the usability of the site by students? Participants were tasked by using the library's Web site to locate both known items and items about a subject in the library's collection. The two groups differed in the success with which they were able to complete the tasks, as well as the time used. There were differences in the selection of search tools, the syntax used within the search box, the expectations of how library resources are organized, and the level of persistence as tasks were performed. Students’ behavior is characteristic of different mental models for how search tools work. The results are applicable to the design of the library's Web site and have implications for how library staff conduct reference and instruction services. 相似文献
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《Government Information Quarterly》2014,31(4):669-680
The healthcare.gov website, popularly called the Obamacare website, was off to a rough start. Although infrastructure issues received a great deal of media attention, the site has had its fair share of interface design problems. Drawing on the usability guidelines on the government site of usability.gov, we developed a survey instrument that comprised 16 dimensions to form overall usability. Based on a survey of 374 citizens, we found that usability strongly predicted citizen satisfaction with the website and intention to use the website. Six out of the 16 dimensions of usability emerged as significant in driving overall usability perceptions. In addition to key theoretical implications for e-government and usability research, our work offers practical implications for the healthcare.gov website and e-government web applications in general. 相似文献
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J McCarthy 《Bulletin of the Medical Library Association》1983,71(4):391-395
A survey of audiovisual (AV) practices in health sciences libraries was conducted by the Audiovisual Standards and Practices Committee of the Medical Library Association. The objective was to determine the variety and extent of AV practices currently in use in health sciences libraries, as a preliminary step toward developing AV standards. 相似文献
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This paper describes a national survey designed to determine trends in videodisc use, development, and production in academic health sciences libraries throughout North America. In the winter of 1989, 131 four-page survey instruments went to library directors in academic health sciences institutions. Of these, 63 (48%) survey forms were completed and returned. Survey results indicated a wide range of videodisc technology use and development and a growing production of both Level I and Level III videodiscs within academic health sciences libraries. Videodisc technology delivery for student use was centralized within many medical libraries, although videodisc development was not centralized within academic health sciences centers. Most libraries (67%) have purchased videodisc technology and over one fourth (28%) are repurposing a videodisc within their institution. Over one fourth (25%) of respondents have already begun to develop their own videodisc software, and almost one fourth (24%) of respondents have a Level III videodisc in production. Clearly the use and development of videodisc technology for biomedical instruction is expanding within academic health sciences libraries. 相似文献
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《资料收集管理》2013,38(1-2):225-234
SUMMARY Electronic resources (ER) constitute an increasingly significant portion of library collections, both in usage and cost. It is vital to design easy, efficient access to these collections as users have other online options to meet their information needs. Thus, an important goal for ER librarians is to provide a usable ER site. Formal usability testing is a powerful tool to help librarians create the most useful site for their customers. This chapter will cover the basic components of usability testing and suggest ways in which ER librarians can lead efforts in their institution to improve the customer experience with library Web sites. ER librarians can create buy-in from library staff for usability testing as a worthwhile method to improve access to ER through involvement in the process and sharing results of the testing. The responsibilities of ER librarians vary from one institution to another, but all share in the mission of the profession to serve its customers' information needs. This chapter addresses the possibilities of usability testing as a force to maximize the user experience with the collections ER librarians manage. 相似文献
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Objective:The primary objective of this study was to determine how community college health sciences librarians perceive their proficiencies in the essential skills, knowledge, and abilities necessary for the practice of a health information professional as defined by the Medical Library Association (MLA) Competencies for Lifelong Learning and Professional Success. A secondary objective was to determine their current level of engagement with the professional community and identify barriers to further professional development.Methods:A survey was posted to various email discussion lists, and volunteer follow-up interviews were conducted.Results:The survey was completed by seventy-five community college health sciences librarians, and seven follow-up interviews were performed. Survey results indicated that community college health sciences librarians perceived themselves as having intermediate or advanced intermediate proficiency in the six MLA competencies. Survey and interview results indicated that community college health sciences librarians were engaged with the profession and faced the same barriers to continued professional development and continued education as other academic librarians.Conclusion:The results affirm that community college librarians who are responsible for collections and services in the health sciences meet the MLA competencies, which fills a gap in the literature regarding how these librarians develop professional competencies and are involved in professional associations. The results suggest that community college librarians can improve their skill levels by continuing their education and following trends in the literature. 相似文献
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Emily Mitchell Brandon West 《Journal of Library & Information Services in Distance Learning》2017,11(1-2):1-12
ABSTRACTGrowth of their college's off-campus and online course offerings led librarians at SUNY Oswego to run usability tests with off-campus students to compensate for a lack of responses from this population during earlier usability testing. Constraints on testing with off-campus students included lack of funding and librarian time, as well as difficulty in attracting student participation. A brief usability study that could be completed by students in the first 10 minutes of class was devised, consisting of a first click test, a survey question, and a top task analysis activity. The study was conducted with 22 students from a satellite-campus Master's in Education program. Discussion includes selecting appropriate tests, analysis of study results, and application of data for improving Website design and information literacy instruction in an academic library. 相似文献
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Sandra L De Groote Marceline Doranski 《Journal of the Medical Library Association》2004,92(3):341-348
OBJECTIVES: The purpose of this study is to determine how personal digital assistants (PDAs) are used on an academic health sciences campus to define the level of training and support the library can provide to the students and faculty. METHOD: A Web-based questionnaire was developed. A total of 1,538 health sciences faculty and residents were sent an email message requesting participation. Data from the returned surveys were analyzed with SPSS. RESULTS: Sixty-one percent of survey respondents used PDAs. The address book, date book, and calculator were the most common uses reported for PDAs. Residents also reported a high use of drug databases on their PDAs. Most survey respondents indicated they would like to learn more about clinical resources for PDAs. CONCLUSIONS: Many opportunities exist for librarians to provide training and support for PDAs, in addition to evaluation and promotion of clinical software for PDAs. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):109-138
ABSTRACT This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of staff. A commitment to experimentation and a willingness to jettison design and functional elements which did not meet user approval kept the design process agile and flexible. Prototype testing of a variety of search options clearly demonstrated that the lack of integration in a library's information system makes it difficult to rationalize and optimize the user's search experience. Difficulties enlisting staff to edit existing Web content were solved by outsourcing content review and editing for Web-appropriate length and format. Except for this content review, the Web site redesign and usability testing were all conducted in-house with limited resources and a nine-month time-frame. The study's focus on user expectations and nomenclature largely confirmed the results of previous studies. 相似文献
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Sharon Leslie 《Medical reference services quarterly》2017,36(1):90-96
This column describes the creation of an online interactive tutorial for health sciences students in a general library at a large, urban university. The project was a collaborative effort among the health sciences subject librarian, the library’s web programmer, an assessment and user services librarian, and an instructional support specialist. The column details the initial exploration, design, web programming, student usability study, and subsequent upgrades to the tutorial. Implementation of the tutorial is discussed as well as sampled student input. The effort resulted in the design of improved and more versatile open access coding available for any library to use. 相似文献
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A usability test of Copac was carried out to inform developments in both its usability and functionality. Participants were assigned tasks, using specific system features, and their actions and thoughts were collected through think aloud to reveal potential issues with the system. Retrospective thinking and subsequent reflection were gathered in a focus group to provide greater insight into perceived functionality (current and potential) of the system. The study demonstrated the importance of the application of usability principles in the interface design. Many of the issues associated with search, records display, and use of specific features related to the attributes of ease of use, appearance, navigation, and terminology and provided the evidence base for re-design. The study also highlighted the importance of the users’ perceptions and expectations of functionality in the specific usage contexts. Continued user testing is recommended to inform further development of functionality in the broader contexts of information use to ensure the value and use of the system features are evident in the system design and meet the expectations of its users. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):219-246
ABSTRACT As the World Wide Web has advanced since its inception, librarians have endeavored to keep pace with this progress in the design of their library Web pages. User recommendations collected from focus groups and usability testing have indicated that the University of Scranton's Weinberg Memorial Library's Web site was not working as intended, and the library's home page, in particular, was cluttered. Focus groups indicated that the process of accessing the library's databases from off-campus took too many steps, key resources were not located in key areas of the page, links were too close together, and the font was too small. Library staff determined it was necessary to rethink and redesign its pages. Self-reports from focus groups were insufficient to get at the mechanics of Web page use. Through usability testing, librarians were able to observe students and faculty completing simple research and directional tasks. Before “going live” with the new page in January 2007, users who had participated in the focus groups and in the usability testing were surveyed about the redesigned library Web page. The users indicated that the new Web page was less confusing, easier to use, and somewhat more intuitive than the previous library Web page. Web sites are always works in progress, and academic librarians should be proactive about making changes to their library Web sites to take advantage of emerging technology and to meet user expectations. 相似文献
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Emily B. Paladino Jacqueline C. Klentzin Chloe P. Mills 《Journal of Library & Information Services in Distance Learning》2017,11(1-2):37-49
ABSTRACTBased on in-person, task-based usability testing and interviews, the authors' library Web site was recently overhauled in order to improve user experience. This led to the authors' interest in additional usability testing methods and test environments that would most closely fit their library's goals and situation. The appeal of card sorting methods became evident: learning more than users' points of confusion interacting with the site, but learning users' preferences for grouping pages or concepts and naming various library links. The appeal of the online venue for card sorting was first that testing could incorporate input from a larger base of users than in-person testing alone, and, additionally, that testing could include the university's online-only student population. 相似文献
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《Journal of Web Librarianship》2013,7(4):3-27
ABSTRACT Web site usability concerns anyone with a Web site to maintain. Libraries, however, are often the biggest offenders in terms of usability. In our efforts to provide users with everything they need for research, we often overwhelm them with sites that are confusing in structure, difficult to navigate, and weighed down with jargon. Dowling College Library recently completed a redesign of its Web site based upon the concept of usability. For smaller libraries in particular, such a project can be a challenge. The Web site is often maintained by one or two people, and finding the time and resources to conduct a usability study is difficult in that situation. Additional demands of a site redesign, from restructuring page layouts to adding visual appeal, only add to the burden. However, our team of four librarians was able to do it. We focused on vocabulary and organizational structure using a card-sort analysis. This analysis taught us how our users approach the information on our site. Task-based testing confirmed what the card-sort analysis had taught us and smoothed out design problems. Incorporating user feedback at nearly every stage of the process allowed us to create a site that more closely mirrors how our users look for information on our site. This study details how using testing and analyzing results throughout the redesign process created a better, more user-friendly Web site. 相似文献