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1.
Public value creation is traditionally considered as the citizens' collective expectations with respect to government and public services. Recent e-government literature indicates that what exactly constitutes public value in digital government is still debated. Whereas previous research acknowledges aspects such as co-production and the orchestration role of government in the context of public value creation, there is only a limited understanding of how public value is created by the interactions between government and business actors, and the role digital technologies play in that process. Furthermore, so far, research into public value creation processes is limited to specific services that aim to meet a specific goal; for a more complete view, an integrative perspective is required to address the multiplicity of goals. Societal challenges including climate change, sustainability, and the transition towards circularity will require governments to play a crucial role. Businesses are also transforming their vision by adding societal goals to their economic objectives and contributing to these societal challenges. This necessitates even more the need to explicitly consider the role of business in public value creation processes. In this paper we argue that there is a need to understand public value creation as an interactive process, involving both government and business actors. In this process, voluntary information sharing enabled by digital infrastructures has the potential to contribute to the value creation processes, but the increased complexity of digital technologies obscures the effects they can have on value creation. Therefore, we develop a framework that allows to reason about public value creation as an interactive process, involving government and businesses, facilitated by voluntary information sharing. The framework also allows to reason about how the technological design choices of the underlying digital infrastructure influence this value creation process. For the framework development, we use an in-depth case study from the domain of international trade. We analyze the interactions between customs authorities and supply chain actors for jointly creating public value related to revenue collection, as well as safety and security of goods entering the European Union, using business data made available via a global blockchain-enabled infrastructure. In future research, the framework that we developed can be used to analyze more complex cases with additional public value aspects, such as sustainability and circularity.  相似文献   

2.
Creating public value is a key goal of public administrations, both in their daily business and in the growing field of smart government and smart cities, which focuses on IT-enabled innovations in the public sphere. However, many public administrations still struggle with such innovations due to complex technologies, high investments, and the numerous stakeholders involved. To address this issue, some local governments in continental Europe have turned to collaborative innovation approaches, partnering with (semi-)public utility companies in the hope that their additional innovation assets will boost innovativeness. Nevertheless, it remains unclear how exactly such collaborations should be governed to ensure that the focus remains on creating public value, as utility companies may have their own agendas. To explore this question, we conducted a comparative case study in the context of smart city initiatives with four cases in Swiss local governments. Drawing on agency and stewardship theory, we then propose a model of public-value-focused collaborative innovation, enabling us to explore various collaboration characteristics and their effects on public value creation. Our findings suggest that both agency- and stewardship-based collaborations increase innovativeness. However, while agency collaborations tend to produce smart city innovations that mainly serve the utility companies' business interests, stewardship relationships lead to innovations that are focused more on public value creation. As such, our study extends the literature on the effects of collaborative innovation on public value, and it provides practical recommendations on how such collaborative innovation should be designed.  相似文献   

3.
Social media has opened up unprecedented new possibilities of engaging the public in government work. In response to the Open Government Directive, U.S. federal agencies developed their open government plan and launched numerous social media-based public engagement initiatives. However, we find that many of these initiatives do not deliver the intended outcomes due to various organizational, technological, and financial challenges. We propose an Open Government Maturity Model based on our field studies with U.S. federal healthcare administration agencies. This model is specifically developed to assess and guide open government initiatives which focus on transparent, interactive, participatory, collaborative public engagement that are largely enabled by emerging technologies such as social media. The model consists of five maturity levels: initial conditions (Level 1), data transparency (Level 2), open participation (Level 3), open collaboration (Level 4), and ubiquitous engagement (Level 5). We argue that there is a logical sequence for increasing social media-based public engagement and agencies should focus on achieving one maturity level at a time. The Open Government Maturity Model helps government agencies implement their open government initiatives effectively by building organizational and technological capabilities in an orderly manner. We discuss challenges and best practices for each maturity level and conclude by presenting recommendations.  相似文献   

4.
When analyzing the causes that lead to digital government success or failure, state of the art research is often divided into two main areas: (1) implementation of these initiatives by government agencies and (2) their adoption by citizens, as some of the most important users. Each of these two perspectives has its own concepts, measurements, and theoretical models. This separation becomes significant when trying to have a comprehensive understanding of digital government success and when facing practical problems since factors affecting both governments and citizens contribute to the success or failure of digital government initiatives. Therefore, this paper proposes a comprehensive digital government success model that attempts to integrate implementation and adoption perspectives. In addition, based on data from the 32 states of Mexico, the paper provides an illustrative example of how the proposed model could be used.  相似文献   

5.
Societies face difficult challenges which require responses that go beyond the innovation capability of most public sector organisations. Open approaches to public sector innovation that exploits digital technologies have been proposed for some years to close this gap, but our knowledge of the use and outcome of using open innovation in this context is limited. This research takes stock of the study and use of these approaches by investigating the purposes for which public sector organisations use open innovation, and how it creates value. The research question is answered through a systematic literature review and an analysis of publicly available data about the open innovation projects referred to in that literature.The research identifies five different purposes of using open innovation. It also suggests that public sector organisations primarily use open innovation to pursue one specific purpose: innovation in society. When using open innovation for this purpose, public sector organisations attempt to create value by improving citizens' quality of life and the quality of neighbourhoods. They do this primarily by co-specialising IT and other resources in society (e.g. the transportation system) and by using the outcome of this co-specialisation process to change citizen behaviour, capabilities and experiences (e.g. encouraging citizens to use the transportation system more efficiently or making citizens feel more safe when using the transportation system).This research indicates that open innovation is generally not used to open up public sector organisations or to give citizens more influence in public sector or democratic processes. The research also indicates that open innovation, until now, has primarily been used to solve minor problems, and not large scale wicked problems in society. The research suggests a framework for value creation from open innovation initiatives that pursues innovation in society. This framework might help public sector organisations increase value creation and solve wicked problems using open innovation, and might help researchers to focus future open innovation research on essential knowledge gaps.  相似文献   

6.
The rise of digital media labs and spaces for content creation in public libraries has been documented in the scholarly literature. However, fewer studies have investigated the outcomes of media literacy initiatives in community media centers (CMCs) and how they might inform similar programs and services in public libraries. This article reports findings from a study that used qualitative research to investigate the current goals and activities of CMCs across the United States. The findings show that the educational, social, and community benefits of these programs could be useful for public libraries to consider in developing or augmenting their own media literacy initiatives.  相似文献   

7.
Government social media has been integrated as part of the government administrative tools to improve public service and promote public goals. However, the current government information literature is limited to understanding government social media adoption and its purpose for political marketing. The present study seeks to understand the role of government social media in promoting government digital initiatives (i.e., government-backed digital currency). The study validated the inter-relationships between government social media effort, privacy concerns, trust in technology, reachability, and citizens' participation in government-initiated digital innovations. A total of 505 responses from Chinese citizens were collected through an online self-administered questionnaire survey, and the data was submitted to a two-stage Partial Least Squares Structural Equation Modelling-Artificial Neural Network analysis. The analytic results revealed that privacy concerns, trust in technology, and reachability positively influence digital participation. In addition, the information quality and perception of trust in government social media have significant positive influences on government social media engagement. The study provides strategic practical suggestions to government agencies in effectively utilizing social media as a communication platform to foster citizens' participation in government's digital initiatives.  相似文献   

8.
The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services.  相似文献   

9.
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service.  相似文献   

10.
The use of information and communication technologies in government has been characterized as one powerful strategy for administrative reform. From recent experiences around the world, it seems clear that in order to enjoy some of the greatest benefits of digital government, the integration of information across organizational boundaries is necessary. However, these digital government initiatives face additional challenges, since the required level of interorganizational collaboration and trust is often not supported by existing institutional arrangements, organizational structures, and managerial processes. In fact, many institutions and administrative structures found in government contexts offer incentives for single-agency work only, which produces stove-pipe systems. Based on an extensive case study in the Mexican federal government, this paper explores how certain institutional arrangements and organizational structures can enable or hinder cross-agency collaboration and consequently, interorganizational information integration.  相似文献   

11.
Smart government is viewed as the highest modernization stage of public agencies. Governments seek to employ disruptive technologies to substantially transform government-citizen relationships, enhance citizens’ experiences, transform public decision making, emphasize citizen engagement in the democratic decision-making process, provide more agile and resilient government structures, create substantial public value and generally improve quality of life. Despite its numerous potential advantages, smart government is still in its early phases of development. Examining issues related to the usage behavior of smart government services has received little attention. Outcomes of the usage of online technologies in general, and electronic public services in particular, have been largely overlooked. Accordingly, this study aims at developing and empirically validating an integrated model of smart government usage by extending the Unified Theory of Acceptance and Use of Technology (UTAUT) through the incorporation of a set of determinants and outcomes of smart government usage following an extensive review of extant literature. The data were obtained from 414 smart government clients in the United Arab Emirates through an online questionnaire and analyzed using structural equation modeling (SEM). The results of this study indicated that, among all significant antecedents of smart government usage, performance expectancy has the strongest impact, whilst facilitating conditions has the weakest influence. It has been also reported that personalization has no significant effect on smart government usage. The results further revealed that the strongest impact of smart government usage is on information transparency. Implications for theory and practice are also offered.  相似文献   

12.
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13.
E-Government literature has discussed how the adoption of the Government as a Platform (GaaP) can help public administration to produce more efficient public services. However, since little attention has been given to the impact of GaaP on public value creation more research is needed to analyse whether the GaaP is effective to help the government to deliver public services that fulfil social expectations and, hence, public value. Indeed, efficiency does not guarantee public value. Besides efficiency, public value incorporates citizens' variegated expectations and needs that change over time and that are sometimes rival. For these reasons, the delivery of public value is often challenging for public agencies. The aim of this paper is to explain how the GaaP configuration can help public administration to deliver public value better. The paper finds that the modularity of the platform configuration and different ecosystems that support public agencies need to be orchestrated to support the effective creation of public value. The authors analyse the case of the Italian GaaP initiative to discuss the importance of the orchestration of the GaaP characteristics to improve the coordination among public agencies and enable the co-production of services with external actors, in order to deliver public value better. The findings show that the orchestration of the GaaP configuration characteristics can enable Italian public administration to deliver public value, but also that, if the GaaP is not properly orchestrated, it can constrain the creation of public value.  相似文献   

14.
Smart government is used to characterize activities that creatively invest in emergent technologies coupled with innovative strategies to achieve more agile and resilient government structures and governance infrastructures. However, there is no consensus in terms of what this term includes and how it is related to emergent technologies and innovation in the public sector. This introductory paper provides readers with ways to think about smart government and summarizes findings from twelve articles included in this special issue. These articles, which are the best papers of the 6th International Conference on the Theory and Practice of Electronic Governance (ICEGOV2012), contribute to emerging understanding of being smart in government settings. The articles span a great diversity of related topics such as smart cities, open government, and participation mechanisms. Collectively, the articles provide perspectives on the nature of smart governments and illustrate exemplar practices and initiatives on how governments are opening up and transforming service delivery to become smarter. The special issue in its entirety contributes to understanding governance structures, technical infrastructures, and other requirements geared toward supporting the operations of smarter governments around the world.  相似文献   

15.
东莞图书馆数字资源的整合建设与便捷服务   总被引：1，自引：0，他引：1  
信息社会和数字出版不断发展,数字阅读日益流行,数字资源成为公共图书馆的重要资源,如何更好地建设数字资源并开展服务成为公共图书馆面临的新课题。文章论述了东莞图书馆数字资源整合建设的内容、原则和具体措施,随之结合东莞图书馆的实践分析了一些具体的便捷服务举措,并提出了几点问题及思考。  相似文献   

16.
在短视频爆发式发展的背景下,政务抖音异军突起,成为公共管理部门提供政务服务和与民众互动交流的重要平台,产生了大量数字信息资料。政务抖音是否需要档案化和如何档案化成了档案馆亟待解决的问题。鉴于此,文章阐述了政务抖音档案化的概念和价值,梳理了政务抖音档案化的主体及其关系,并提出政务抖音档案化的路径。  相似文献   

17.
Public organizations are looking for new ways to use digital technologies to increase the efficiency of their internal processes and improve their interactions with clients, whether citizens or businesses. In response, scholars suggest that public organizations be proactive in digital public services such that the organizations approach their clients, rather than the other way around. In the most extreme form of proactivity, clients do not have to do anything to receive a public service. Although various examples of proactive public services are in use, how proactivity changes the conceptual understanding of digital public services remains unclear. Therefore, we derive the changes that proactivity causes in a conceptualization of digital public service by means of a conceptual analysis through the lens of a seminal theoretical work on proactivity. The results indicate that proactivity can ensure equal accessibility to a subset of public services, rely on more comprehensive integration of IT systems on the back end, and change how value is co-created in the service process. We formulate the changes as propositions that future work can investigate empirically and discuss proactive digital public services as a way to reduce clients' administrative burden. We contribute to theory by clarifying the conceptual changes in digital public services that proactivity invokes and call for joint research by scholars of public administration, information systems, and service management to relate the research streams of administrative burden and proactive digital public service.  相似文献   

18.
Although much attention has been paid to how media use and interpersonal discussion motivate people to engage in political persuasion, and despite recent efforts to study the role of digital media technologies, less is known about the creation of news and public affairs content online. This study sheds light on how online content creation works alongside other communicative behaviors, such as news use and political discussion, to affect attempted political persuasion. Using two-wave panel survey data, we find that political discussion and citizen news creation mediate the relationships between online and traditional news use, on one hand, and attempted persuasion, on the other. Furthermore, strength of partisanship moderates the relationship between content creation and attempted persuasion. Findings are discussed in light of their implications for the political communication and public sphere processes.  相似文献   

19.
ABSTRACT

Information centers are increasingly being confronted with the challenges of shifting information environments. The development of a digital information society has dictated that libraries devise strategies to capture, describe, and provide access to these digital documents in addition to physical formats. This is nowhere more apparent than in the field of government information. With a public access mandate and a distribution model that has forever been destabilized by the development of low barrier Web publishing technologies, libraries providing access to government information face more challenges than ever. This article looks at the possibility of using topic modeling to increase access to the growing number of poorly described digital texts distributed to libraries and archives. The article provides a basic overview of what topic modeling is and its potential applications in libraries, describes some popular tools and potential workflows, and illustrates how the author tested a potential workflow.  相似文献   

20.
Digitised versions of archival fonds with micro or regional significance daily join mass digitisation projects of books and documents in the global digital space. For historians, the exponential expansion of searchable digital archival material has required the revision of traditional research methods. The digital age has also shifted disciplinary boundaries such as the distinction between historian and archivist. This article concerns a micro digitisation involving collaboration between historian and archivist, not in archive access as is usually the case, but in archive creation. The experience of this collaboration is generalisable to other micro-scale uploads of scanned material enabled by digital technologies. This article is a case study of this experience. It uses autoethnography to explore the practicalities and ethical processes of decision-making to create a new digital archive of wine history during the pilot stage of an Australian Research Council Industry Linkage Grant. The decision-making process that transformed a historian as traditional archive end-user to archive creator highlights the challenges for both professions in the decision to digitise, the implications for expenditure of public funds and questions of digitisation and environmental sustainability.  相似文献   

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