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1.
Tyler Goldberg David Horvath Eric Neagle 《Library Collections, Acquisitions, and Technical Services》2001,25(4):37
It is broadly acknowledged that effective serials management supports and requires a close link between the staff in technical and public services. More recently, new technological opportunities combined with changes in library organization and administration have greatly facilitated this linkage. The nature and structure of a library’s organization can aid in and benefit from this connectedness. Departments in the University of Louisville’s public and technical services areas began a cooperative effort to maintain serials records in the online catalog in the early 1990s. With reorganization in the late 1990s, a new team structure emerged which further facilitated this effort. In return, this cooperation and the tools that it has created support the teams in a new user-centered approach to serials management. 相似文献
2.
Academic libraries can effectively plan and market their services by identifying the value users perceive in their services and in their social media communications about those services. This study reports on findings of a survey of 104 undergraduate students in information technology courses at a large research university. Results of an ordered logistic regression analysis indicated that students considered access to information and computer resources and study support services as the most important library services offered. Likewise, students perceived library social media postings related to operations updates, study support services, and events as the most useful. Future related research will investigate the needs and priorities for library services of other key user populations of academic libraries, such as graduate students and online students, to assemble service repertoires that are tailored to individual user groups. In addition, future research will examine whether and how libraries can use the analysis of users' engagement with a library's social media postings to inexpensively gauge the value they perceive in library services. 相似文献
3.
Kate-Riin Kont 《Cataloging & classification quarterly》2013,51(7):825-850
In the current socioeconomic climate, efficiency and performance have become very important in libraries. The need for library managers to justify their costs to their parent organizations has become particularly important. Time-driven activity-based costing (TDABC) helps libraries to get a better picture of the cataloging activities that they are actually engaged in, and their costs. This article reviews the relevant literature to provide an overview of different cost accounting methods suitable for the measurement of the cataloging process. Then, through a case study conducted among Estonian university libraries, the TDABC approach was used to analyze the activities of cataloging process in two university libraries. 相似文献
4.
Amanda Harrison Rene Burress Sarah Velasquez Lynnette Schreiner 《The Journal of Academic Librarianship》2017,43(3):248-256
Academic libraries are increasingly engaged on social media in order to connect with diverse community groups and move beyond the traditional bounds of the library. This research uses a phenomenological approach and Institutional Theory to explore social media postings at six different public and private university libraries in two Midwest states. The research addresses what themes emerge among the university library's social media pages and what, if any, differences in themes emerge based on the status of the library in question. Social media postings included ten different codes: archives; collections; events; exhibits; facility; library community; sentiments; services; site management; and university community. These codes were tied to three different themes: libraries create a sense of outreach and advocacy with the goal of establishing community connection, providing an inviting environment, and access to content as needed or desired. Ultimately, while libraries at universities with an ARL library or an MLS granting degree program showed a similar breakdown between these three themes, libraries at other master's degree institutions spent less time on making community connections in lieu of posting content and information about the library's environment. 相似文献
5.
Ashlynn Kogut 《The Journal of Academic Librarianship》2019,45(2):137-145
Connecting academic libraries to the higher education environment is crucial for demonstrating the impact of libraries on student success. The purpose of this study is to examine the information transfer between the disciplines of library and information science (LIS) and higher education in order to evaluate the influence of ideas between the two disciplines. Information transfer was analyzed in 39 articles focused on the library's contributions to student success by examining the cited references, the author and collaborator affiliations, and the forward citations. The findings from the cited reference analysis suggest that LIS is borrowing concepts and methods through citations from the discipline of education. Authorship affiliations showed that some non-LIS authors are publishing in the field of LIS and that LIS authors are collaborating with non-LIS authors. Finally, based on the forward citations, other disciplines are rarely citing LIS research about student success. This article's findings highlight the need to consider research and collaborators outside of the LIS field when researching the library's contribution to student success. 相似文献
6.
This observational study examined the strategies that music students used to locate scores and media items in an academic library's online public access catalog (OPAC). During a usability test, investigators tracked students' search strategies and behaviors, and measured their success in identifying appropriate items. Students experienced briefer, less complicated, and more successful queries for media items than for music scores (the latter of which they struggled to find and properly identify). Class standing, library catalog experience, and prior library instruction had no significant effect on positive outcomes. Searches for music scores were highly sensitive to variations in query wording, and students frequently struggled to revise their searches. 相似文献
7.
Frederick C. Lynden 《Publishing Research Quarterly》1994,10(3):36-50
The author proposes a research agenda for libraries focusing on ten problem areas: rising costs, shrinking funding, electronic
provision of services, deterioration of materials, use of document delivery services, changes in copyright and licensing,
out-sourcing, staff training, organizational challenges, and redefining the library’s role. 相似文献
8.
This paper will summarize over 400 responses to a student questionnaire used to assess a textbook affordability program at Rutgers University. Students' responses showed that they were concerned about textbook costs, liked their open and affordable course content, and unanimously supported continuing the program. Because the Open and Affordable Textbooks program is administered through the Libraries, the survey also offers a glimpse at how textbook affordability interfaces with key library services, including collection development, teaching and learning, reserves and the visibility, use and discoverability of library resources. This article is intended to bring the conversation full circle and take steps toward defining an ecosystem of library services and activities that support textbook affordability and OER. The goal is to bring more visibility to OER programs and make sure they are integrated in foundational library operations, so that students recognize the libraries' investment in their academic success. 相似文献
9.
Stephanie Everett 《The Journal of Academic Librarianship》2018,44(4):518-526
Purpose
This paper aims to describe the implementation and analyze the outcomes of The Race Card Project initiative at large public university's main library. Through this program, candid submissions from the public were used to promote multicultural learning and inclusivity, as well as to build campus relationships with curricular and co-curricular units engaged in diversity work on campus.Design/methodology/approach
The paper places the university's program within the context of academic library outreach through displays and exhibits. An overview of the development and implementation is provided along with the results of a multi-year assessment of the initiative.Originality/value
This paper describes a unique approach to cultivating conversations with and among students, faculty, and staff, about diversity and inclusion and the library's impact on fostering increased positive campus climate.Conclusions
The mindful leveraging of the library as safe (intellectual) space provides opportunities for student learning regarding diversity and inclusion, and a platform to build collaborative campus relationships and elevate library visibility. The Race Card Project initiative has been a positive way to engage patrons with social and cultural issues about multiculturalism and inclusivity. 相似文献10.
Fiona Harland Glenn Stewart Christine Bruce 《The Journal of Academic Librarianship》2017,43(5):397-408
This paper presents a substantive grounded theory about how the Library Director can ensure the library's relevance to university and external stakeholders in the face of rapid changes in technology and higher education. A constructivist grounded theory research approach involved 14 semi-structured interviews with 12 Library Directors of publicly funded university libraries in Australia and the United States. The substantive theory and the conceptual model presented in this paper suggest that the Library Director responds to the problem of rapid change by enacting the following strategies: aligning strategic vision with the university; continuously reinventing the library; engaging with stakeholders; building an agile and engaged culture; and demonstrating value to the university. The strategies interact with each other in a cyclical pattern. This is an original theory that emphasizes the important role of the Library Director as the agent and model for library strategy and culture. The theory requires library leaders to be strategic thinkers and to be engaged in strategic planning processes that aim for continuous improvements that make the library agile and engaged with stakeholders. The theory also has a significant impact upon the behaviours required for all library staff members. 相似文献
11.
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
12.
Factors affecting customer relationship management practices in Thai academic libraries 总被引：1，自引：0，他引：1
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2011,(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
13.
Hong Huang Samuel Kai Wah Chu Lesley Yuyang Liu Philip Yi Zheng 《The Journal of Academic Librarianship》2017,43(4):329-336
This research examined the ways in which academic librarians and users interact when using social media tools such as Twitter and Weibo as well as end-users' and librarians' perceptions of the types of interaction through social media. The study conducted an analysis of 1600 microblog posts sampled from twenty university library Weibo (Chinese Twitter) sites and twenty library Twitter sites in English-speaking countries. The results were compared using Chi-Square analysis. Results indicated that at present academic librarians in English-speaking countries use post information relevant to the library (news and events) and respond to information/research inquiries. And academic librarians in China are likely to use Weibo to communicate with users and to disseminate library news. Given the lack of previous research on how social media such as micro-blogging in general facilitates communication between librarians and library users in academic libraries between in English-speaking countries and China, this study provides valuable information concerning librarians' and end-users' interactions of information/knowledge sharing activities, which will enable libraries to be better positioned to promote user engagement through SNS usage. 相似文献
14.
As institutions of higher learning focus on positioning strategically in the global and online education market, it is critical for academic libraries to realize their roles in supporting the institutional missions, one of which is to assist scholars, faculty, and students, regardless of location. This responsibility is fulfilled not only through the talents and dedication of librarians and library staff, but also with technology. The Brooklyn Campus Library of Long Island University (LIU) seized the opportunity and took a proactive approach to providing library resources and services to the university's Global College (GC) community. After carefully evaluating the needs of faculty and students across the globe, the authors recount how the library supports the teaching and learning activities of this unique user group. A library portal enables users at various international sites to use the library's abundant resources and customized services with ease, as well as to ensure that the library serves the Global College's mission of scholarly achievement. This article describes the LIU Brooklyn Campus Library's efforts to promote and implement customized resources and services to users on different continents. 相似文献
15.
南开大学归国人员信息需求调查与分析 总被引：5，自引：0，他引：5
本文以南开大学1998－2000年归国人员作为调查对象，以美国传播学家Brenda Dervin的信息理论为理论框架，采用问卷调查和访谈调查相结合的方法，对归国人员的信息需求特点及其满足状况进行了调查，并根据调查结果对图书馆工作提出了切实可行的措施。 相似文献
16.
Jewelry Yep Madison Brown Gina Fagliarone Jason Shulman 《The Journal of Academic Librarianship》2017,43(3):193-200
This study presents an analysis of Twitter networks from academic libraries housed in medium-sized, primarily undergraduate universities. Previous investigations on this topic have used networks of followers, i.e. attention, to show that accounts associated with a library's home institution are the prime influencers in library Twitter networks. That is, they are in key positions to disseminate library-related information. The library itself was found to be positioned to contribute to the institution-wide conversation as well. Networks of followers, however, are susceptible to unwanted influence from inactive users. The present study utilizes networks constructed from tweeting behavior to identify influencers. These networks are, thus, insensitive to inactive followers. The results are compared to those of the previously published follower networks. The behavior networks are significantly smaller and contain far fewer interactions than the follower networks; however, institutional accounts are found to be the principal influencers in these networks as well. Additionally, the social network analysis allows for the quantification of relationship strengths. The closest relationships are between library/institutional and library/student accounts. The former demonstrates that the libraries are active participants in the university-wide exchanges on Twitter and the institutional accounts often include the libraries in their messages. 相似文献
17.
Taghreed Alqudsi-ghabra Elham Al-Dousari 《International Information and Library Review》2019,51(1):9-18
This is an attitudinal survey that profiles Kuwait University Library and Information Science (KULIS) students' attitudes concerning Kuwait University's (KU's) libraries. It uses the phenomenological approach to analyze respondents' data regarding confidence in their skills and the effect on attitude toward KU's resources. It furthermore explores the attitudes of KU staff and the level of assistance offered to KULIS students. The results show that most of the respondents visited the library to access electronic resources. Some respondents disagreed that the staff had treated the KULIS suspiciously, yet a majority disagreed that the KU library staff was professionally trained to help KULIS students. Several respondents strongly agreed that they were confident in their searching skills. The results of the survey are used to recommend curriculum changes and ways to improve library and other academic support services at academic institutions generally. 相似文献
18.
19.
《The Reference Librarian》2013,54(58):101-106
Abstract Effective reference services and collection development in a small academic library depend upon collaborative planning and performance by the entire library staff. Coordination of library activities and understanding of the library and college mission are the foundations of a program responsive to the needs of the college community. Partnerships between the library and classroom faculty ensure that curricular needs are satisfied through activities as diverse as bibliographic instruction and materials acquisition. Traditional interactions have been greatly enhanced through rapid advances in telecommunications, offering librarians additional tools for faculty outreach. 相似文献
20.
基于CIT的高校图书馆服务质量实证研究 总被引：1，自引：0，他引：1
使用定性研究的关键事件技术收集读者感知的图书馆服务中的关键事件,对影响图书馆服务质量的关键事件加以分类,归纳出影响服务质量的关键因素群和要素。在此基础上,运用层次分析法从图书馆专业人员角度进行关键因素的权重分析,建立图书馆服务质量感知模型。 相似文献