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《Government Information Quarterly》2000,17(3):273-290
During the 1990s the Federal Depository Library Program (FDLP) has undergone a transition from collections comprised exclusively of tangible print on paper or fiche publications to a mix of print and electronic materials. This article examines the impact of this transition on depository library operations—both collections and services—at the turn of the millennium. The discussion of reference service on depository materials is considered within the context of G. K. Zipf’s law, that is, people will tend to seek the path of least effort in gathering information. Given this tendency, the extensive use of the Web to deliver electronic depository materials redirects depository library users away from depository shelves to Web workstations, and leads depository librarians to build Web pages to direct their patrons. The conclusion is that for depository libraries the new collection mix poses a management paradox—the FDLP receives thousands of tangible documents each year, yet it must maintain new services for patrons turning increasingly to Web-based resources. 相似文献
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《Journal of Web Librarianship》2013,7(2):109-124
As primary source materials in the library are digitized and made available online, the focus of related library services is shifting to include new and innovative methods of digital delivery via social media, digital storytelling, and community-based and consortial image repositories. Most images on the Web are not of sufficient quality for most media outlets, so what happens when patrons require high-resolution versions of images for use in their print publications or projects? Until recently, patrons at the University of Houston Libraries used a clunky, paper-based request process for high-resolution images that was frustrating for them and time-consuming for staff. The authors of this article outline how an interdepartmental team of University of Houston Libraries staff used Drupal to develop an automated patron request system that is modeled after online shopping cart experiences and integrates with the CONTENTdm-based University of Houston Digital Library. The article provides suggestions for libraries with digital collections about how to create a system that efficiently captures patron requests and streamlines staff delivery of high-resolution files. 相似文献
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《Journal Of Access Services》2013,10(3-4):39-55
ABSTRACT Many patrons of libraries have one or more print disabilities that partially or totally impair their ability to use standard print. However, many devices and services are available to aid patrons who can not use print in the conventional manner. This paper provides an overview of typical assistive technology devices and services available to students with print disabilities. Barriers to access and solutions to these barriers are also discussed. In addition, original research results are presented from a survey of two-year college libraries of the University System of Georgia. 相似文献
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《Journal of Web Librarianship》2013,7(4):579-587
ABSTRACT User-centered design is a principle stating that electronic resources, like library Web sites, should be built around the needs of the users. This article interviews Web developers of library and non-library-related Web sites, determining how they assess user needs and how they decide to adapt certain technologies for users. According to the panel, to understand these issues, Web services librarians should (a) give patrons a way to provide feedback on library sites; (b) observe and contemplate technology in a group setting; (c) only adapt technology that addresses a specific patron need; and (d) consider the library Web site as a part of the library, not a replacement for it. 相似文献
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《The Reference Librarian》2013,54(67-68):257-271
Summary The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities. 相似文献
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《The Reference Librarian》2013,54(59):103-111
Summary The current academic library has recently experienced dramatic change. The electronic library of tomorrow is the present reality of today. Library employees and patrons now not only deal with print materials but also with resources in many additional formats including electronic. Concerns have emerged with the proliferation of these resources. Some of these concerns include the possible infatuation of library users with electronic resources over their print counterparts, the explosion of information resources, and providing reference services in an electronic society. Questions investigated in this article include the impact of this growth in electronic resources on traditional reference services and the effects of how library customers are served by librarians. Along with answering the above concerns, information from a survey concerning the impact of electronic resources will also be shared. 相似文献
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《Journal Of Access Services》2013,10(3):57-71
Abstract The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station “Information Commons” had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A “user satisfaction” survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users. 相似文献
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Joan Petit 《资料收集管理》2013,38(4):253-258
Libraries are offering more services through social media Web sites like Twitter and Facebook, and this presence online is encouraging more conversation between libraries and patrons, including collection development requests. A review of popular Twitter and Facebook library profiles reveals the most successful accounts to be those where the library actively engages its users online. Through these media, libraries can have direct, immediate conversations with patrons that result in patron-initiated material requests. 相似文献
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Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献
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Information overload interferes with our abilities to use information effectively. It represents a challenge in searching print as well as online collections. Academic librarians have developed strategies to help their patrons reduce the effects of information overload. This article provides best practices employed by academic librarians to reduce their users’ information overload. Five themes emerged in a review of the literature: information presentation, library instruction, user strategies, librarian roles, and software technologies. Information literacy instruction remains particularly important in combating information overload since the promotion of users’ research skills facilitates their search competencies. Research on information problem solving that focuses on metacognitive strategies may help decrease information overload among users searching digital libraries. 相似文献
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《College & Undergraduate Libraries》2013,20(1):75-84
Abstract Despite major, ongoing changes in the profession and in library school curricula, the basic principles of librarianship can and should always be applied, regardless of medium or situation. However, patrons have changed the ways they prefer to search for and access information. This means that librarians must both update their understanding of these principles and find ways to apply them more proactively. One effective response is to design and market library Web pages as preferred gateways to electronic information and instruction. Librarians can transform Web pages into “one-stop-shopping information portals” for users, providing not only information, but also instruction in how to find and evaluate information. Applying Ranganathan's Five Laws of Library Science to Web page designis a useful way to determine iflibrarians are providing the kind of Web pages their patrons need. 相似文献
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《The Journal of Academic Librarianship》2020,46(2):102104
Library literature frequently reports projects to remove print collections and replace them with other amenities for patrons. This project challenges the untested assumption that the physical library itself serves no useful function to its users unless they are actively consulting books from the shelves. The alternative hypothesis is that readers benefit from the mere act of studying while in a book-filled environment.To test this possibility, ten subjects completed SAT-style reading comprehension tests in both a traditional library environment, and a renovated chapel that strongly resembles library space except for lacking books. Results provide a reasonable basis to support an expectation that readers perform better on reading comprehension tasks performed in book-rich environments. 相似文献
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《The Reference Librarian》2013,54(74):91-101
Summary Among the many ways the World Wide Web has changed libraries are the additional tools gained by librarians and library users for answering reference questions. In addition to the growing number of licensed resources providing the full text of articles from newspapers, magazines, academic journals, and reference works are the millions of free Web sites offering an incredible variety of information about everything. Locating the most useful of these sites and organizing them into categories on library Web sites can be enormously beneficial both to patrons and libraries. After deciding to make their sites reference portals, librarians must make a number of important decisions. 相似文献