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1.
People express themselves through posts or selfies with brands and activities on social networking sites (SNSs) such as Facebook and Instagram. This user-generated content provides adequate social information that may elicit the emotions of users who are exposed to such content on these online platforms. Although academic researchers have focused on factors affecting users’ emotions on SNSs, how users reconcile both positive and negative emotions to their attitude and behavior in triadic interactions remains unclear. The current study attempted to answer this research question through the lens of social comparison theory by investigating the effects of tie strength and focus of attention as two forces eliciting online social comparisons on emotional consequences measured through pleasure and envy. Moreover, the dualistic effects of the two distinct types of envy, namely benign and malicious, and the effect of pleasure on users’ approach and avoidance behavior were explored and hypothesized. The results indicated that strong ties triggered more benign envy compared with malicious envy. Furthermore, benign envy positively affected brand attitude and SNS avoidance in terms of exhaustion, whereas malicious envy negatively influenced brand attitude and increased the likelihood of SNS avoidance in terms of both exhaustion and discontinuance. 相似文献
2.
In social networking services (SNSs), users’ unclear understanding of the large and invisible audience increases the chances of online turbulence, which is a key source of SNS-induced stress. This growing phenomenon has gained increasing attention in academia and industry due to the undesirable consequences for users and SNS platforms. In this study, we draw from the transactional model of stress to examine how audience management strategies impact online turbulence and lead to neglected unintended audience concern and lurking. We also investigate the role of self-monitoring as a stress inhibitor. We test our model with data collected from 301 SNS users. The results show that the four types of audience management strategies have different effects on online turbulence, which significantly impacts neglected unintended audience concern especially when users have high self-monitoring skills. We believe that this work contributes, both from scientific and practical standpoints, to the understanding of the interventions and stressful responses of online turbulence in SNSs. 相似文献
3.
The findings of our experiments showed that social network sites (SNSs) such as Google Plus, Facebook, and Twitter, have the ability to acquire knowledge about their users’ movements not only within SNSs but also beyond SNS boundaries, particularly among websites that embedded SNS widgets such as Google’s Plus One button, Facebook’s Like button, and Twitter’s Tweet button. In this paper, we analysed the privacy implication of such a practice from a moral perspective by applying Helen Nissenbaum’s decision heuristic derived from her contextual integrity framework in order to answer the question of whether or not an online user’s privacy is being violated by this practice. 相似文献
4.
Chao-Min Chiu Hsiang-Lan Cheng Hsin-Yi Huang Chieh-Fan Chen 《International Journal of Information Management》2013
This study aims to investigate users’ subjective well-being and loyalty towards social network sites (SNSs). Despite the growing role of network externalities in SNS continuance decisions, the SNS usage literature has paid scant attention to the relationship between network externalities, SNS identification, and users’ subjective well-being. In this study, we identify four components of network externalities: perceived network size, external prestige, compatibility, and complementarity. In the research model, both network size and external prestige are hypothesized positively to affect SNS identification. Perceived compatibility and perceived complementarity are hypothesized positively to affect user satisfaction. Satisfaction and SNS identification are hypothesized positively to affect user subjective well-being and loyalty towards the SNS. Users’ subjective well-being is hypothesized positively to affect their loyalty towards the SNS. Data collected from 615 valid users of Facebook provide strong support for most of these hypotheses. The findings indicate that perceived network size negatively affects users’ SNS identifications. Other components of network externalities have positive effects on SNS identification and satisfaction, which in turn have positive effects on users’ subjective well-being and loyalty towards SNS. Implications for theory and practice and suggestions for future research are also discussed. 相似文献
5.
Gamification is increasingly used as an essential part of today’s services, software and systems to engage and motivate users, as well as to spark further behaviors. A core assumption is that gamification should be able to increase the ability of a system or a service to satisfy intrinsic needs, and thereby the autotelicy of use as well as consequent change in beneficial behaviors. However, beyond these optimistic expectations, there is a dearth of empirical evidence on how different gamification features satisfy different dimensions intrinsic needs. Therefore, in this study we investigate the relationships between the user (N = 824) interactions with gamification features (immersion, achievement and social -related features) and intrinsic need satisfaction (autonomy, competence and relatedness needs) in Xiaomi and Huawei online gamified communities that represent two large technology product-related online brand communities in China through a survey-based study. The results indicate that immersion-related gamification features were only positively associated with autonomy need satisfaction. Achievement-related features were not only positively associated with all kinds of need satisfaction, but also the strongest predictor of both autonomy and competence need satisfaction. Social-related gamification features, were positively associated with autonomy, competence and relatedness need satisfaction. The results imply that gamification can have a substantially positive effect on intrinsic need satisfaction for services users. 相似文献
6.
Information systems research provides increasing evidence that women and men differ in their use of information technology. However, research has not sufficiently explained why these differences exist. Using the theory of reasoned action and social role theory, this paper investigates gender differences in people’s decisions about information sharing in the context of social networking sites (SNSs). We developed a comparative model of the information-sharing decision process across genders and theoretically explained why these differences exist. Data was collected from an online survey taken by American SNS users. We found that privacy risks, social ties, and commitment were more important in the formation of attitudes toward information sharing for women than men. Gender significantly moderates the relationship between people’s perceptions of information sharing and their intention to share information. This paper provides an enhanced understanding of gender differences in people’s decisions about sharing information on SNSs. It advances gender differences research into the use of newly emerged information technology and provides researchers insightful views of the role that gender plays in the social media era. Being aware of the research findings, practitioners may better engage their targeted stakeholders on SNSs and collect more useful information for business purposes. 相似文献
7.
[目的/意义]个体云存储服务中的安全问题已经成为其推广的主要阻碍，分析用户云存储服务使用过程中对具体风险因素的感知，是提高云存储服务质量、提升用户满意度的基础。[方法/过程]从服务保障、功能、连接、财务、心理、隐私6个维度来探讨用户使用云存储服务中的具体感知风险，重点引入转换成本这一调节变量，对用户感知风险、用户感知转换成本与用户持续使用意愿进行回归分析。[结果/结论]用户感知隐私风险、连接风险、心理风险对用户持续使用行为有显著的负向影响；感知转换成本对用户持续使用意愿具有显著负向影响；感知转换成本负向调节用户感知隐私风险与持续使用意愿之间的关系。 相似文献
8.
Social Networking Sites (SNSs) play an important role in our daily lives and the number of their users increases regularly. To understand how users can be satisfied in the complex digital environment of SNSs, this study examines how motivations and emotions combine with each other to explain high satisfaction. Users’ motivations comprise four attributes, entertainment, information, social-psychological, and convenience. Emotions are divided into their two main categories, that is positive and negative emotions. We draw on complexity and configuration theories, present a conceptual model along with propositions and perform a fuzzy-set qualitative comparative analysis (fsQCA). Through an empirically study with 582 SNSs users, we present eight combinations (configurations) of motivations and emotions that lead to high satisfaction, which highlight the role of high convenience, followed by entertainment and information motivations in being satisfied with SNSs. High satisfaction can be achieved both when positive and negative emotions are high and low, depending on how they combine users’ motivations. None of the factors are indispensable to explain high satisfaction on their own, instead they are insufficient but necessary parts of the causal combinations that explain high satisfaction. This study contributes in SNSs literature by extending current knowledge on how motivations and emotions combine to increase satisfaction, and by identifying specific patterns of users for whom these factors are important and influence greatly their satisfaction. 相似文献
9.
10.
June Ahn 《The Information Society》2013,29(2):99-109
Many studies have examined the relationship between social network sites (SNSs) and the development of social capital. However, most studies to date have only considered college and adult populations. This study examines the patterns of SNS use in an urban, teenage sample in the United States. It tests the hypothesis that use of SNSs is related to higher levels of social capital. The results show that youth who use Facebook and Myspace report higher social capital in both their school and online relationships. In addition, the analysis suggests that distinct modes of SNS experiences are differentially related to bridging and bonding social capital. Time spent in SNSs is related to bridging capital, while positive or negative experiences are related to bonding capital. The study offers new insights into how youth experience SNSs and the relationship of that experience with their connection to the world. 相似文献
11.
《International Journal of Information Management》2016,36(3):360-373
As social network services become more pervasive, social media advertising emerges as an attractive vehicle for augmenting advertising effectiveness. To leverage this new means of marketing, one must understand what engages SNS users in a favorable online behavior (i.e., overtly indicating personal interest in, or support for, the exposed message by clicking the Like or Share button in Facebook), thereby resulting in an effective advertising campaign. This research conceptualizes SNS ad effectiveness as a concept encompassing emotional appeal, informativeness and creativity that all have a potential to contribute to a positive online behavior. It empirically investigates the antecedents of positive user behavior for a SNS ad based on the theory of reasoned action, the social influence theory, and a persuasion theory. It proposes and tests a conceptual model of the formation of online user’s behavioral responses with regards to SNS advertising. The results of our empirical tests of the model reveal that informativeness and advertising creativity were key drivers of favorable behavioral responses to an SNS ad and that intention to engage in favorable user responses was positively associated with purchase intention. Based on these findings, the paper suggests further research directions and offers implications for harnessing the full potential of the new SNS advertising platform. 相似文献
12.
【目的/意义】分析用户对博物馆数字化服务的体验满意度及影响因素,为提升博物馆数字化、智慧化建设提
供科学参考。【方法/过程】首先采集博物馆用户评论,构建数字化服务方面词词库,抽取方面级语句,然后使用
BERT-wwm-ext模型（F1=95.47%,Acc=95.36%）对方面级语句进行情感分类,最后根据分类结果对用户体验影响
因素进行分析。【结果/结论】将博物馆数字化服务用户体验划分为5个方面（预约、验证、导览、讲解、展示）,分析发
现用户对数字展示服务和网络预约服务满意度最高,对数字讲解服务满意度最低,并归纳了影响用户体验满意度
的12项主要因素。【创新/局限】将方面级情感分析应用到了公共文化服务领域。提出了基于内容抽取和深度学习
的方面级情感分析模型,通过迁移学习有效降低了模型对方面级标注数据的依赖性,同时对用户评论中的隐式情
感也具有较好的识别效果。 相似文献
13.
Patrick Stokes 《Ethics and Information Technology》2015,17(4):237-248
There has been increasing attention in sociology and internet studies to the topic of ‘digital remains’: the artefacts users of social network services (SNS) and other online services leave behind when they die. But these artefacts also pose philosophical questions regarding what impact, if any, these artefacts have on the ontological and ethical status of the dead. One increasingly pertinent question concerns whether these artefacts should be preserved, and whether deletion counts as a harm to the deceased user and therefore provides pro tanto reasons against deletion. In this paper, I build on previous work invoking a distinction between persons and selves to argue that SNS offer a particularly significant material instantiation of persons. The experiential transparency of the SNS medium allows for genuine co-presence of SNS users, and also assists in allowing persons (but not selves) to persist as ethical patients in our lifeworld after biological death. Using Blustein’s “rescue from insignificance” argument for duties of remembrance, I argue that this persistence function supplies a nontrivial (if defeasible) obligation not to delete these artefacts. Drawing on Luciano Floridi’s account of “constitutive” information, I further argue that the “digital remains” metaphor is surprisingly apt: these artefacts in fact enjoy a claim to moral regard akin to that of corpses. 相似文献
14.
Some of the most popular measures to evaluate information filtering systems are usually independent of the users because they are based in relevance judgments obtained from experts. On the other hand, the user-centred evaluation allows showing the different impressions that the users have perceived about the system running. This work is focused on discussing the problem of user-centred versus system-centred evaluation of a Web content personalization system where the personalization is based on a user model that stores long term (section, categories and keywords) and short term interests (adapted from user provided feedback). The user-centred evaluation is based on questionnaires filled in by the users before and after using the system and the system-centred evaluation is based on the comparison between ranking of documents, obtained from the application of a multi-tier selection process, and binary relevance judgments collected previously from real users. The user-centred and system-centred evaluations performed with 106 users during 14 working days have provided valuable data concerning the behaviour of the users with respect to issues such as document relevance or the relative importance attributed to different ways of personalization. The results obtained shows general satisfaction on both the personalization processes (selection, adaptation and presentation) and the system as a whole. 相似文献
15.
Nowadays, using increasingly granular data, from real-time location information and detailed demographics to consumers-generated content on the social networking sites (SNSs), businesses are starting to offer precise location-based product recommendation services through mobile devices. Based on the technology acceptance model (TAM), this paper develops a theoretical model to examine the adoption intention of active SNS users toward location-based recommendation agents (LBRAs). The research model was tested by using the Partial Least Squares (PLS) technique. The results show that perceived usefulness, perceived control, and perceived institutional assurance are important in developing adoption intention. Perceived effort saving, special treatment, and social benefit have influences on the adoption intention through the mediating effect of perceived usefulness. Perceived accuracy has direct influence on adoption intention. 相似文献
16.
Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance 总被引：1，自引：0，他引：1
The development of social networking sites (SNSs) has given rise to a new e-commerce paradigm called social commerce (s-commerce). S-commerce is a subset of e-commerce and uses SNSs for social interactions and user contributions to facilitate the online buying and selling of various products and services. Recent years have witnessed the rapid growth of s-commerce in Korea, but this growth has involved a number of transaction-related issues such as no delivery and the delivery of wrong items. In particular, consumers’ trust has become a crucial factor in the success of s-commerce firms, requiring these firms to make more effort to gain this trust. In this regard, this study identifies the key factors in s-commerce [reputation, size, information quality, transaction safety, communication, economic feasibility, and word-of-mouth (WOM) referrals], that is, the characteristics of s-commerce influencing Korean consumers’ trust in s-commerce. In addition, the study assesses the effects of trust on trust performance (purchase intentions and WOM intentions). The results of an empirical analysis based on a sample of 371 s-commerce users indicate that all the characteristics of s-commerce (except for economic feasibility) had significant effects on trust and that trust had significant effects on purchase and WOM intentions. The results have important implications for s-commerce firms wishing to develop a successful business model for providing their customers with trustworthy services. 相似文献
17.
《Information processing & management》2023,60(5):103444
Healthcare chatbots provide a professional, immediate, and low-cost tool for advising people on health information. Unlike previous studies on chatbot adoption that focus on the one-way net effect of components, this study reveals the complex antecedent configurations behind online healthcare chatbot adoption through an asymmetric approach. This study attempts to explain the causal configuration of user adoption in terms of three dimensions: functional, social, and user motivation features. A sequential mixed-method approach was chosen and a two-stage study, fuzzy set comparison analysis (fsQCA), and semi-structured interviews were conducted to deepen users' understanding, perceptions, and attitudes toward online healthcare chatbots, expressing more fine-grained insights into variable relationships. Five configurations were found to explain the high willingness of users to adopt healthcare chatbots. Perceived social presence was a core condition for each configuration. However, the social features of chatbots can only lead to high levels of trust and satisfaction when combined with functionality. The findings of this paper's mixed-method design and complexity study contribute to the adoption and theoretical literature on intelligent health services and chatbots. It guides tailoring chatbot functionality to individual user needs and provides practical guidance for the development of chatbots for health services through diverse combinations of machine chatbot features and user-motivated features. 相似文献
18.
Envy is an ancient theme of interest and various academic disciplines researched the topic in the last decades. With the advance of technologies and the popularity of social networking sites (SNSs), there is a need to comprehend what is new and unique about envy in the SNS environment. To contribute to an improved understanding of this phenomenon, we investigate academic research on envy in the context of SNSs. Particularly, in this work, we review and clarify the concept of envy in the SNS context and how users respond to envy they experienced in an SNS environment. This allows us to (1) better comprehend the conceptualization and theorization of envy in the SNS context, and to (2) identify particularities of users’ responses to envy. Based on our analysis, we observe that there exists a need to contextualize definition, operationalization and theorization further. Responses to SNS-induced envy mirror findings from the offline context with purchase intentions as an interesting and relevant behavioral response for the SNS context, since most revenues are generated by advertisement on these sites. We provide directions for future investigations on the phenomenon of SNS-induced envy. 相似文献
19.
[目的/意义] 随着智媒体技术的快速发展,越来越多的企业利用各种智媒体平台与用户进行信息交互,通过获取用户信息数据,分析用户信息行为了解用户需求,提升用户信息服务质量。[方法/过程] 本文以信息系统成功模型为基础,基于信息生态理论构建智媒体环境下企业与用户信息交互意愿的影响因素模型,通过问卷调查和结构方程进行实证研究以验证模型的有效性。[结果/结论] 数据结果表明,智媒体系统质量、信息质量、服务质量以及沉浸体验对用户满意度具有正向影响,且用户满意度正向影响信息交互行为。本研究可以帮助企业完善智媒体的交互功能,对企业智媒体平台健康发展起到一定的指导作用。 相似文献
20.
《Information processing & management》2023,60(3):103300
Pre-adoption expectations often serve as an implicit reference point in users’ evaluation of information systems and are closely associated with their goals of interactions, behaviors, and overall satisfaction. Despite the empirically confirmed impacts, users’ search expectations and their connections to tasks, users, search experiences, and behaviors have been scarcely studied in the context of online information search. To address the gap, we collected 116 sessions from 60 participants in a controlled-lab Web search study and gathered direct feedback on their in-situ expected information gains (e.g., number of useful pages) and expected search efforts (e.g., clicks and dwell time) under each query during search sessions. Our study aims to examine (1) how users’ pre-search experience, task characteristics, and in-session experience affect their current expectations and (2) how user expectations are correlated with search behaviors and satisfaction. Our results with both quantitative and qualitative evidence demonstrate that: (1) user expectation is significantly affected by task characteristics, previous and in-situ search experience; (2) user expectation is closely associated with users’ browsing behaviors and search satisfaction. The knowledge learned about user expectation advances our understanding of users’ search behavioral patterns and their evaluations of interaction experience and will also facilitate the design, implementation, and evaluation of expectation-aware user models, metrics, and information retrieval (IR) systems. 相似文献