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1.
Objective: This study was undertaken in order to determine how health sciences libraries in a ten-state region are using Loansome Doc, with an emphasis on whether this tool continues to be used to serve unaffiliated health professionals. Methods: Usage data were examined and health sciences libraries were administered a survey to determine how they are using this tool. Results: Loansome Doc usage across libraries is low and declining, and a number of libraries do not serve unaffiliated health professionals with this tool. Conclusions: Use of Loansome Doc is low and declining, in part, due to license restrictions, declining interlibrary loan, and the prevalence of alternatives, such as OCLC's ILLiad, for document delivery to affiliated users. 相似文献
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Focus group interviews were conducted to investigate how teen library users perceive and use text reference service. Findings indicate that teens have a mixed attitude toward the service, and they anticipate using it primarily for imposed queries. Teens' perception of three aspects of the service is also discussed: response time, librarians' use of texting abbreviations, and the impact of texting constraints. Strategies are provided to increase awareness, motivate use, and meet expectations. Findings will help inform libraries' text reference practice, providing them with a clear understanding of how teens can benefit from the service, and how their information needs can be fulfilled to their satisfaction. Such an understanding will then lead libraries to develop more effective strategies to promote and deliver library services to teens, strengthen the role libraries play in teens' information-seeking process, and establish a positive and sustaining relationship between teens and libraries. 相似文献
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《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献
5.
原文传递业务流程中的用户满意度分析 总被引：2，自引：0，他引：2
以高校图书馆原文传递业务为例,定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用;探讨原文传递业务流程中应如何提高用户的满意度,从而更好地为用户服务的问题。 相似文献
6.
基于用户需求的图书馆用户满意实证研究 总被引：2，自引：0，他引：2
通过对图书馆用户满意和用户需求的研究成果进行梳理,分析图书馆用户满意的构成维度、影响因素、用户需求特征,以及用户需求与满意之间的关系;从需求角度出发,构建图书馆用户满意度模型.采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据,采用结构方程模型进行模型验证.研究发现:用户需求与感知的不一致会直接影响其对图书馆的满意度;图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成,这三种满意度分别都会正向影响图书馆整体满意度;信息资源满意会正面影响信息系统满意,信息服务满意会正面影响信息资源满意,而信息系统满意也会正面影响信息服务满意. 相似文献
7.
Electronic resources and services in Pakistani university libraries: A survey of users' satisfaction
Muhammad Sajid Mirza Khalid Mahmood 《International Information and Library Review》2012,44(3):123-131
This study is an attempt to evaluate the effectiveness of electronic resources and services in Pakistani university libraries on the basis of users' satisfaction. A survey method was employed to conduct the research. Using convenience sampling, eight university libraries; four each from Islamabad and Lahore including two from the public sector and two from the private sector having IT applications, were included in the users survey. The total population (i.e., 40,236) of library users was very large; therefore, a reasonable, manageable and convenient sample of 800 library users, including 100 users each from the eight libraries was selected. A semi structured questionnaire was designed to collect data, while a five-point Likert Scale from 1 (Dissatisfied) to 5 (Extremely satisfied) was used to measure the satisfaction level of the respondent. The study concluded that Pakistani university libraries are offering effective electronic resources and services to their users. 相似文献
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为党政机关信息用户提供决策信息服务是公共图书馆的一项重要职责。通过分析党政机关用户对山西省图书馆信息服务的需求和满意度可知,政务活动现场咨询方面的用户需求排在第一位,信息决策专刊编辑的满意度最高。因此,图书馆应该宣传文化品牌,引起党政机关的重视;加强资源建设,提升信息服务保障能力;拓宽信息服务通道,提高服务效率;建设人才队伍,提升信息服务能力;培训用户,增强用户信息接受能力。 相似文献
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Joseph Deodato 《Journal of Web Librarianship》2018,12(1):1-27
The emergence of social media has radically transformed the way we create and consume information. These changes have in turn given rise to new models of librarianship centered on principles of participation, interaction, and collaboration. Over the last decade, academic libraries have eagerly adopted social media as a means of enhancing services and connecting with a new generation of users. But how exactly has this technology changed libraries? In what ways has the social web transformed library services or our relationships with users? This article attempts to assess the impact of social media on academic libraries in the United States through a review of the literature published since 2005. In particular, it looks at how academic libraries have used social media to improve or develop new services. By comparing published case studies with the theoretical literature, this article seeks to separate theory from practice and determine the extent to which the social web has transformed library practice. The author concludes that, despite several noteworthy examples, the majority of social library applications ultimately fail to live up to the transformative potential promised within the literature and that this failure may have more to do with philosophical rather than technical limitations. 相似文献
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Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(6):462-482
ABSTRACTThis article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction. 相似文献
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高校图书馆的主要服务对象是在校学生,人人网具有大量在校学生用户,并且覆盖率较高,由此认为高校图书馆具有基于人人网开展读者服务的可能性。提出采用API插件+公共主页的方式,充分利用该平台实现读者与图书馆的互动,提高读者服务质量。 相似文献
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[目的/意义]关系质量是用来衡量用户与图书馆关系强度的指标。本研究试图构建科学的评价指标体系,对图书馆关系质量进行评价研究,进而有针对性地提出提高图书馆关系质量的管理建议。[方法/过程]针对高校图书馆用户进行问卷调研,利用探索性因子分析,总结图书馆关系质量的构成维度;并对用户感知的关系质量进行描述性统计分析、象限分析和方差分析。[结果/结论]实证研究结果显示,图书馆关系质量是由满意、信任和承诺3个维度组成的,用户对其评价总体上偏向于正面。其中,承诺维度评价最高,信任维度评价最低。对图书馆熟悉和非常熟悉的用户对图书馆关系质量的评价显著高于一般熟悉和不熟悉的用户。为了提高用户对关系质量的感知,图书馆应该建立推行图书馆服务的规范准则,提高图书馆员的服务能力,推动资源导向服务向用户导向服务的转变,加强图书馆与用户的互动。 相似文献
13.
Jos Antonio Salvador-Olivn Gonzalo Marco-Cuenca Rosario Arquero-Avils 《Journal of the Medical Library Association》2021,109(4):561
Objective:Locating systematic reviews is essential for clinicians and researchers when creating or updating reviews and for decision-making in health care. This study aimed to develop a search filter for retrieving systematic reviews that improves upon the performance of the PubMed systematic review search filter.Methods:Search terms were identified from abstracts of reviews published in Cochrane Database of Systematic Reviews and the titles of articles indexed as systematic reviews in PubMed. Both the precision of the candidate terms and the number of systematic reviews retrieved from PubMed were evaluated after excluding the subset of articles retrieved by the PubMed systematic review filter. Terms that achieved a precision greater than 70% and relevant publication types indexed with MeSH terms were included in the filter search strategy.Results:The search strategy used in our filter added specific terms not included in PubMed''s systematic review filter and achieved a 61.3% increase in the number of retrieved articles that are potential systematic reviews. Moreover, it achieved an average precision that is likely greater than 80%.Conclusions:The developed search filter will enable users to identify more systematic reviews from PubMed than the PubMed systematic review filter with high precision. 相似文献
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《The Reference Librarian》2013,54(93):99-108
Abstract E-mail reference has been utilized as a reference tool in academic libraries since the early 1980s. Today it is one of the most common media for providing digital reference service. An important aspect of providing any service is evaluating users' satisfaction levels with that service. Users of the Ask-A-Librarian e-mail reference service at a large academic library over a ten-month period voluntarily completed a seven item web-based questionnaire. The results indicated that the majority of respondents were satisfied with Ask-A-Librarian overall. This paper discusses how the library used the survey results to improve the existing service, and to implement a new one-chat reference. Reference service providers should not only ask users for feedback on existing services, but also should include them in the planning and design phase of new services. In doing so, they demonstrate their commitment to providing adequate and appropriate services to their patron community, and ultimately can save their institutions time and expense. 相似文献
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Muhammad Jaber Hossain 《图书馆管理杂志》2013,53(2-3):122-146
ABSTRACT To design an outline of a user-focused marketing model and its implication in academic libraries is the goal of this article. The determinants for the proposed model were primarily derived from the success factors of customer-focused marketing noted in earlier research, and views and insights from a number of allied constituencies in Bangladesh. Doing this job, the study used exploratory investigation in the form of executive interview, focus group discussion, and questionnaire survey. To examine reliability of the determinants “item-total correlation” was applied. The proposed model shows quality service has been seen as a direct result of the quality of library products, services, and service providers that leads to ensure user satisfaction and loyalty. It also demonstrates how users are the central theme from all functional perspectives of library services. The model emphasizes the quality improvement and operational efficiencies are to be working together to achieve a competitive advantage. The model may help librarians understand how to set the users as the central theme from all functional perspectives of the library services. 相似文献
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当新媒体遇上5G,如何将线下工作转至线上开展?打破空间壁垒,为读者提供更优质的服务将成为未来图书馆发展的重点,直播技术为图书馆线上工作提供契机。文章选取42所双一流高校图书馆、32所省级公共图书馆作为代表进行调研,从直播的数量、内容、对象、时间和平台及效果反馈等方面进行剖析。调研发现,目前图书馆直播服务中存在无规划、平台散乱、渠道单一等问题,文章针对性地提出整改对策,以期为之后同类服务的开展提供借鉴。 相似文献
17.
ABSTRACT QuickDOC is a software package that enables Interlibrary Loan (ILL) staff to enter DOCUNE ILL requests offline and upload them quickly to the DOCLINE system. It also enables users to automatically collect a range of statistics and billing information. QuickDOC is designed to be flexible and can be used in a number of different ways. This study aimed to find out how ILL staff, particularly in larger, net lending libraries, are using it and how satisfied they were with it. The study found that QuickDOC is able to function in large ILL operations and measured user satisfaction is measured. The variety of uses is described and possible enhancements are discussed. 相似文献
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《The Journal of Academic Librarianship》2020,46(5):102197
This article examined the research-embedded program implemented in 15 libraries at the Princess Nourah bint Abdulrahman University campus using multiple quantitative and qualitative assessment instruments. The quantitative measures included reference statistics obtained by gathering research-embedded librarians' (RELs) actions, as well as a web-based survey, which was administered to determine users' use of and satisfaction with RELs and services. The qualitative measure involved asking respondents to complete individual REL evaluation forms. RELs spent approximately 18,240 h to perform 5383 transactions of different research support services. Over 61% of users reported being aware of their RELs, 81.6% of whom were satisfied with services provided. The majority of faculty agreed that RELs treated them with respect, were responsive, and provided information in a logical manner. The overall satisfaction with services was encouraging; low user awareness of the embedded services suggests the need for marketing the program. This study demonstrates the value of academic librarians to their institutions beyond traditional work. 相似文献
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公共图书馆除了为用户提供基础业务服务外,还应与时俱进,不断拓展服务功能,创新服务形式与内容。解密档案的开放和使用为图书馆拓展服务功能提供了可能;公共图书馆既有强大的文化优势又有广大的用户优势,还有政策支持,能更好地发挥解密档案的特殊价值。本文拟以解密档案为切入点,就如何把可能变为现实,以及公共图书馆收藏解密档案所需解决的问题等方面作了一些思考。 相似文献
20.
Rebecca Kemp 《期刊图书馆员》2013,64(3):379-410
The number of journal titles available in digital format to libraries through aggregators and publisher packages has increased, but library resources to catalog these titles have not kept pace with the increases. More libraries are therefore turning to MARC record service vendors to provide batches of electronic serials bibliographic records, either full or brief. This study presents the results of a survey asking library personnel about their experiences with and attitudes toward MARC record services. Although many survey participants expressed satisfaction with the services, they also responded that they would like a greater number of more accurate full bibliographic records. Also, although a majority of libraries use a separate records approach with the services, a significant minority use a single record approach. 相似文献