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1.
《Qualitative Research Reports in Communication》2013,14(1):59-68
This study evaluates the role of spokespersons and message control in complex organizations facing ambiguous crises. Specifically, the Centers for Disease Control and Prevention's (CDC) response to the anthrax crisis in 2001 is offered as a case study. A textual analysis of CDC telebriefings and corresponding print media coverage of the anthrax crisis reveals the use of multiple spokespersons and poor message control resulted in a seemingly fragmented CDC message and apparent loss of CDC credibility. The study concludes that limiting the number of spokespersons and appropriate use of strategic ambiguity may afford organizations an opportunity to make sense of the situation, avoid confusing and contradictory messages and protect organizational credibility. Recommendations include (1) limiting the number of spokespersons, which allows for greater message control while reducing contradictory and inconsistent messages, (2) maintaining an organizational willingness to revise publicly stated positions as more accurate information becomes available, and (3) actively using strategic ambiguity as a mechanism to protect organizational credibility. 相似文献
2.
《Qualitative Research Reports in Communication》2013,14(1):53-56
In the current study the authors investigate victims' response to a natural disaster crisis event. Crisis communication research has often considered organizations, but neglected the voice of the victims. Similarly, most crisis research emphasizes the negative outcomes of crisis. Positive communication research and sensemaking theory provide insight into the experiences of crisis victims. Twenty-nine individuals were interviewed from one community in Western Kentucky following a massive ice storm that occurred during January 2009. The remembering emphasis of sensemaking was salient in this study. Victims remembered their overall experience through positive terms and positive interpersonal communication. Communities and organizations alike can use this research to consider how their members may respond to crises and create messages based on these results. 相似文献
3.
《Communication monographs》2012,79(4):327-330
Traditional definitions of the glass ceiling perpetuate gender‐biased organizational practices and quick‐fix solutions. By creating an illusion of opportunity for women, they prevent critical assessment of contemporary organizational practices and of gendered communication. This article engages in feminist research as praxis first by discussing how current organizational practices fail to alter power imbalances. To create awareness of unjust organizing processes, these ways we ordinarily “do gender” are juxtaposed against contrastive contexts: alternative settings (organizational forms), processes (community‐as‐dialectic), and organization members (women). These alternatives enable us to visualize how language creates and sustains gender divisions that emerge in glass ceiling processes and effects. The second stage in research as praxis calls for action. I discuss implications for research and for change that challenge the gendered motif of organizational life. 相似文献
4.
Timothy L. Sellnow Matthew W. Seeger Robert R. Ulmer 《Journal of Applied Communication Research》2013,41(4):269-292
This study applies chaos theory to a system-wide analysis of crisis communication in a natural disaster. Specifically, we analyze crisis communication during the 1997 Red River Valley flood in Minnesota and North Dakota. This flood, among the worst in modern American history, consumed entire metropolitan areas, displacing thousands of people. The conditions and decisions leading to the disaster, and the subsequent reactions are retraced. Communication related to river crest predictions (fractals), the shock at the magnitude of the crisis (cosmology episode), novel forms of reorganizing (self-organization), and agencies that aided in establishing a renewed order (strange attractors) are evaluated. Ultimately, we argue that preexisting sensemaking structures favoring rationalized, traditional views of a complex system led officials to make inappropriately unequivocal predictions and ultimately diminished the effectiveness of the region's crisis communication and planning. 相似文献
5.
Challenges in the adoption of crisis crowdsourcing and social media in Canadian emergency management
《Government Information Quarterly》2019,36(3):501-509
When a disaster occurs, government agencies are responsible for managing the response and recovery efforts of the impacted communities and infrastructure. Crowdsourcing and social media are widely used in disaster response, yet their primary implementation and application are often via non-governmental agencies and private citizens. A review of the literature suggests that government emergency management agencies in Canada have made little documented progress in adopting crowdsourcing or social media for emergency management. Most of the literature around crowdsourcing and social media for emergency management focus on its use or role outside of Canada (e.g. the USA, Australia, etc.). In order for government agencies in Canada to progress, it is important to identify the Canada-specific barriers and constraints. This study offers a new perspective from Canadian government emergency management agencies to address this gap. Through a series of semi-structured interviews with 15 government officials from 14 agencies, this study identifies the primary challenges and constraints faced by Canadian agencies looking to adopt crisis crowdsourcing. Results indicate that organizational factors, policies, and federal legislation in Canada present barriers to crisis crowdsourcing (including crowdsourcing through social media) adoption within agencies at various levels of government. Based on these results, recommendations are made to support the adoption of crisis crowdsourcing amongst Canadian government agencies. 相似文献
6.
Chaos theory, informational needs, and natural disasters 总被引：2，自引：0，他引：2
Timothy L. Sellnow Matthew W. Seeger Robert R. Ulmer 《Journal of Applied Communication Research》2002,30(4):269-292
This study applies chaos theory to a system-wide analysis of crisis communication in a natural disaster. Specifically, we analyze crisis communication during the 1997 Red River Valley flood in Minnesota and North Dakota. This flood, among the worst in modern American history, consumed entire metropolitan areas, displacing thousands of people. The conditions and decisions leading to the disaster, and the subsequent reactions are retraced. Communication related to river crest predictions (fractals), the shock at the magnitude of the crisis (cosmology episode), novel forms of reorganizing (self-organization), and agencies that aided in establishing a renewed order (strange attractors) are evaluated. Ultimately, we argue that preexisting sensemaking structures favoring rationalized, traditional views of a complex system led officials to make inappropriately unequivocal predictions and ultimately diminished the effectiveness of the region's crisis communication and planning. 相似文献
7.
Public libraries have been significantly affected by the opioid crisis. The fact that patrons can enter libraries freely and do not need a reason to be there has resulted in overdoses occurring in many such buildings throughout the country. In response to this, library directors have developed plans of action that, in some cases, include training librarians to administer the opioid overdose reversal drug Naloxone. This present article – the first in a two-part study – is based on interviews with representatives from libraries that have been significantly affected by the opioid crisis. After describing these community circumstances, the authors analyze various ways that each library has prepared to respond to overdoses and other emergency situations. 相似文献
8.
This study illustrates the potential role of model and anti-model arguments in organizational crisis communication. Specifically, model and anti-model arguments are described as a strategy for moving the focus of a crisis from an organization to its industry. Model arguments enable organizations to establish their corrective action as industry standards that merit imitation. Conversely, organizations can set minimum standards for their industries with anti-model arguments. Phil Knight's May 12, 1998, speech announcing Nike's new initiatives in global manufacturing is analyzed as a case study. The essay concludes that model and anti-model arguments can suspend criticism of the organization, create the foundation for a return to industry prominence by the organization, and establish proposed new industry standards that are favorable to the organization. 相似文献
9.
Kate Willink 《传播与批判/文化研究》2013,10(1):64-86
This paper explores one interview participant's performances of memory as didactic efforts to resist a diverse range of public memories concerning school segregation and desegregation in rural North Carolina. By exploring Mr. Charlie's narratives, this essay provides critical insight into the articulations between capitalism, education, and white privilege, frayed by local resistant memories and community praxis. Mr. Charlie's memories provide the opportunity to reimagine received traditions of race, education, and equality as marked by alternate forms of economic and social relations. Specifically, he articulates a gray education and gray market, and their place outside of traditional white pedagogy and the capitalist economy. These gray pedagogies and economies present larger implications for the ways race has crossed all of our paths. 相似文献
10.
This investigation employed two case studies of post-crisis discourse to describe an alternative to apologia as the primary rhetorical stance following organizational crisis. The authors identify three themes of this discourse; strong commitment to stakeholders, an immediate and unequivocal commitment to rebuild, and crisis as an opportunity for renewal. Conclusions are offered regarding the directionality of post-crisis discourse, crisis as a force for organizational renewal, the importance of emphasizing possibilities over issues of cause, blame, and culpability and the role of C.E.O. discourse in framing the meaning of crisis. Implications for enactment, for image restoration theory, and for improved crisis management are offered. 相似文献
11.
12.
This study examines how the neighborhood storytelling network, which is conceptualized in communication infrastructure theory and includes interpersonal, organizational and community media connectedness, and an individual's Internet connectedness affected participation in civic activities in the aftermath of the Great East Japan Earthquake, which occurred on 11 March 2011. Responses from 544 randomly selected people residing in Tokyo reveal that connectedness to a neighborhood storytelling network and one's Internet connectedness have positive effects on participation in civic activities in response to the earthquake. However, the two independent factors (neighborhood storytelling and Internet connectedness) do not exhibit a significant relationship with each other. The result suggests the existence of two different conduits for civic engagement in disaster situations – neighborhood storytelling networks and Internet connectedness – mainly distinguished by age. 相似文献
13.
In this essay, we respond to the narratives and essays in this issue by examining organizational power issues related to researchers and institutional research boards (IRBs). Rather than taking a singular perspective on power, we use multiple perspectives and suggest that the cumulative analyses provide the best understanding of IRBs and organizational power. 相似文献
14.
In this essay, we respond to the narratives and essays in this issue by examining organizational power issues related to researchers and institutional research boards (IRBs). Rather than taking a singular perspective on power, we use multiple perspectives and suggest that the cumulative analyses provide the best understanding of IRBs and organizational power. 相似文献
15.
The abrupt retirement of Jerry Kill, the University of Minnesota’s head football coach, for health reasons during the 2015 season ignited intensely emotional reactions from diverse organizational stakeholders. Our essay analyzes the public discourses surrounding Kill’s organizational exit. Specifically, we explore how audiences co-constructed multiple and conflicting narratives about his departure, concurrently praising and blaming Kill for his body management. We highlight how these discourses construct complex subjectivities for working individuals who experience chronic illness. We conclude by discussing how the narrative frames implicate broader discursive struggles between the cultural values of health and work. 相似文献
16.
Richard L. Lanigan 《Journal of Applied Communication Research》2013,41(2):98-101
This paper uses the Mann Gulch and Storm King Mountain fire disasters as a beginning point to analyze organizational crises. Several of the human factors that contributed to both disasters are identified, and the point is made that similar factors most likely contribute to other organizational crises. It is argued that the lack of legitimate authority impaired the crews’ ability to overcome disaster. Underlying this is a lack of common experience, communication, and interaction. Based on this analysis of the Mann Gulch and Storm King Mountain fires, practical recommendations for enhancing organizations’ ability to effectively cope with crisis and environmental uncertainty are offered. 相似文献
17.
《图书馆管理杂志》2012,52(8):731-753
ABSTRACT This article describes the emergence of disaster information (DI) specialists, with particular focus on their presence in health libraries. Although literature on the subject of disasters and libraries is dominated by accounts of librarians preserving collections and ensuring continuity of library operations following a flood, fire, or other disaster event, the work of DI specialists extends beyond these traditional roles. DI specialists conduct outreach in the community, providing information services to emergency managers and other disaster workers. This article recounts a history of disaster information service in which public librarians served communities during disaster recovery periods, and health librarians became involved in organizational disaster planning activities. DI products from the National Library of Medicine are introduced in addition to federal funding opportunities for DI outreach projects. The development of the Medical Library Association's Disaster Information Specialization Program is presented, and the article shares recommendations for library administrators to encourage DI training for librarians and support the development of outreach services to disaster workers. 相似文献
18.
Iñaki Zabaleta 《Journalism Practice》2014,8(5):508-518
This article investigates innovation in the media business models that some European minority-language news organizations are implementing in these times of economic crisis. It entails a shift in the underlying business and service philosophy which interpellates the community and pleads for a change in their mutual relationship. The research is based on the case studies of two private media companies from the Catalan and Basque language media systems that were experiencing economic and financial difficulties. Conducting inspirational advertising campaigns, the news organizations issued a call for readers and non-readers to make a funding commitment to the project, a pledge to provide new revenues and liaisons, while retaining and enhancing the standard income streams. In brief, it is about going back to the basics of active community projects and involvement. 相似文献
19.
Karen Tracy 《Journal of Applied Communication Research》2013,41(4):418-441
School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials. 相似文献
20.
《Journal of Applied Communication Research》2007,35(4):418-441
School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials. 相似文献