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1.
Timothy L. Sellnow Matthew W. Seeger Robert R. Ulmer 《Journal of Applied Communication Research》2013,41(4):269-292
This study applies chaos theory to a system-wide analysis of crisis communication in a natural disaster. Specifically, we analyze crisis communication during the 1997 Red River Valley flood in Minnesota and North Dakota. This flood, among the worst in modern American history, consumed entire metropolitan areas, displacing thousands of people. The conditions and decisions leading to the disaster, and the subsequent reactions are retraced. Communication related to river crest predictions (fractals), the shock at the magnitude of the crisis (cosmology episode), novel forms of reorganizing (self-organization), and agencies that aided in establishing a renewed order (strange attractors) are evaluated. Ultimately, we argue that preexisting sensemaking structures favoring rationalized, traditional views of a complex system led officials to make inappropriately unequivocal predictions and ultimately diminished the effectiveness of the region's crisis communication and planning. 相似文献
2.
Chaos theory, informational needs, and natural disasters 总被引：2，自引：0，他引：2
Timothy L. Sellnow Matthew W. Seeger Robert R. Ulmer 《Journal of Applied Communication Research》2002,30(4):269-292
This study applies chaos theory to a system-wide analysis of crisis communication in a natural disaster. Specifically, we analyze crisis communication during the 1997 Red River Valley flood in Minnesota and North Dakota. This flood, among the worst in modern American history, consumed entire metropolitan areas, displacing thousands of people. The conditions and decisions leading to the disaster, and the subsequent reactions are retraced. Communication related to river crest predictions (fractals), the shock at the magnitude of the crisis (cosmology episode), novel forms of reorganizing (self-organization), and agencies that aided in establishing a renewed order (strange attractors) are evaluated. Ultimately, we argue that preexisting sensemaking structures favoring rationalized, traditional views of a complex system led officials to make inappropriately unequivocal predictions and ultimately diminished the effectiveness of the region's crisis communication and planning. 相似文献
3.
试论图书馆地震等突发地质灾害的应急对策建立 总被引：1，自引：0，他引：1
论述图书馆地震应急预案建立目的与任务是：更好地疏散人员,组织营救,保护馆藏,降低损失以及预防一系列次生的灾害。指出图书馆在建立地震应急预案时应该提高认识,加强图书馆员工和读者的危机教育,唤起大家的防灾减灾意识;重视馆舍建筑物的建设质量;增设紧急预警设备和制度以及异地备份馆藏重要资料。 相似文献
4.
《Qualitative Research Reports in Communication》2013,14(1):53-56
In the current study the authors investigate victims' response to a natural disaster crisis event. Crisis communication research has often considered organizations, but neglected the voice of the victims. Similarly, most crisis research emphasizes the negative outcomes of crisis. Positive communication research and sensemaking theory provide insight into the experiences of crisis victims. Twenty-nine individuals were interviewed from one community in Western Kentucky following a massive ice storm that occurred during January 2009. The remembering emphasis of sensemaking was salient in this study. Victims remembered their overall experience through positive terms and positive interpersonal communication. Communities and organizations alike can use this research to consider how their members may respond to crises and create messages based on these results. 相似文献
5.
图书馆危机管理的基本概念及内容 总被引：51，自引：0，他引：51
图书馆危机是指对图书馆系统造成严重威胁或破坏、需要图书馆人立即反应的高度震荡状态。它的特点包括隐蔽性、长期性、复合性、难恢复性。根据危机诱因、危机发生发展特点、危机发生领域、危机中主体的一致态度等标准，图书馆危机可分为不同类型。而图书馆危机管理是指对图书馆运行中出现的危机因子和危机事件从发生到消亡全程管理实践。文章比较了图书馆危机管理与相关管理（灾害管理、风险管理、突发事件管理、问题管理）的关系，提出图书馆危机管理的内容应包括五个方面：树立正确的危机观和危机管理观、图书馆危机管理的基础工作、图书馆日常危机管理、图书馆危机事件管理、图书馆危机后续管理。 相似文献
6.
论述图书馆地震应急预案建立目的与任务是：更好地疏散人员,组织营救,保护馆藏,降低损失以及预防一系列次生的灾害。指出图书馆在建立地震应急预案时应该提高认识,加强图书馆员工和读者的危机教育,唤起大家的防灾减灾意识;重视馆舍建筑物的建设质量;增设紧急预警设备和制度以及异地备份馆藏重要资料。 相似文献
7.
国内图书馆危机管理案例分析之"信师事件" 总被引：8，自引：0，他引：8
图书馆在其发展过程中不断面临各类危机的影响,通过结合危机管理的阶段理论,对“信师事件”中信阳师范学院图书馆在危机事件中的行为进行分析,总结了其在应对危机的态度、危机中的沟通交流、行业协会对图书馆危机事件的协调引导作用、媒体公共关系管理等方面的成功做法,更加明确国内图书馆危机管理实践的发展状况,为国内图书馆有效地开展危机管理提供一定的理论和经验借鉴。 相似文献
8.
国内图书馆危机管理典型案例述评 总被引：12，自引：0，他引：12
本文依据图书馆危机管理的方法原则,从各个侧面对国内3个典型的图书馆危机管理案例进行分析述评,并将其与国外类似案例进行比较,对图书馆危机意识的实质及其重要意义、图书馆公共关系中的情感沟通方式以及行业领域内外的组织协同的作用等进行了论述。 相似文献
9.
指出不同的舆情信息工作理念产生了参差不齐的传播效果。以雅安地震为例,选取两家政务微博为研究对象,分析不同的政务微博在舆情信息发布和传播上因信息内容、传播语境和文本形式的不同,展现出“塑造仪式”和“服务受众”两种舆情信息工作理念。最后提出政务微博应当围绕受众需求改进舆情信息工作策略。 相似文献
10.
《图书馆管理杂志》2012,52(8):731-753
ABSTRACT This article describes the emergence of disaster information (DI) specialists, with particular focus on their presence in health libraries. Although literature on the subject of disasters and libraries is dominated by accounts of librarians preserving collections and ensuring continuity of library operations following a flood, fire, or other disaster event, the work of DI specialists extends beyond these traditional roles. DI specialists conduct outreach in the community, providing information services to emergency managers and other disaster workers. This article recounts a history of disaster information service in which public librarians served communities during disaster recovery periods, and health librarians became involved in organizational disaster planning activities. DI products from the National Library of Medicine are introduced in addition to federal funding opportunities for DI outreach projects. The development of the Medical Library Association's Disaster Information Specialization Program is presented, and the article shares recommendations for library administrators to encourage DI training for librarians and support the development of outreach services to disaster workers. 相似文献
11.
Christoph Raetzsch 《Journalism Practice》2015,9(1):65-77
Practices of news selection, presentation and distribution have been transposed to the domain of audiences communicating through network media. Media practices of journalists and “media-oriented practices” of audiences (Couldry) make use of the network as a common resource, merging into a new form of “news-based communication.” This new situation of public communication questions institutional approaches to journalism and the crisis it currently experiences. The paper proposes to regard journalism as a structure of public communication which is mutually enacted by journalists and audiences alike. Practice is outlined as a conceptual tool to study how social structures such as journalism can innovate. In practice, cultural schemas value resources of communication and endow actors with agency. As media of public communication are de-differentiated in digital contexts, practice offers a way to understand innovation as the gradual transposition of such schemas to new resources. 相似文献
12.
In 2013, the global dairy company Fonterra recalled its potentially contaminated Whey Protein Concentrates (WPC 80). This recall crisis led to a drop in sales in China not only for Fonterra but also all dairy products originating in New Zealand. We adopted the Cultural Discourse Studies approach (Shi, 2015) to present a holistic analysis of Fonterra’s crisis communication behavior with regard to this crisis. We treat Fonterra’s reactions to the recall crisis as a discursive/communicative event with multiple elements and focus on its cultural orientation. Though Fonterra reacted to the crisis in a professional manner, it ignored special concerns from the Chinese market and was clearly deficient in intercultural understanding and in communicating with the public. This resulted in an ineffective and asymmetrical communication and consequently its short-term failure. This paper enriches current crisis communication literature by providing a cultural discourse studies’ paradigm in addition to discussing crisis communication in a global context. 相似文献
13.
Dana Haugh 《Journal of the Medical Library Association》2021,109(1):107
Background:The Harvey Cushing/John Hay Whitney Medical Library serves a community of over 22,000 individuals primarily from the Yale Schools of Medicine, Public Health, and Nursing and the Yale New Haven Hospital. Though they are geographically close to one another, reaching these disparate populations can be a challenge. Having a clear and thorough communication plan has proved invaluable in transcending communication chasms, especially in recent times of crisis.Case Presentation:This article describes the Harvey Cushing/John Hay Whitney Medical Library''s methods for communicating and promoting its remote resources and services in response to coronavirus disease 2019 (COVID-19). It details our communication strategies and messages leading up to, and after, the Yale campus was closed and specifies how we pivoted from reaching users inside the library to reaching our audiences remotely.Conclusions:Our communication plan has provided the foundation for all of our messaging, be it print or digital media. In recent moments of crisis, it has been especially helpful for planning and executing large scale messaging. Similarly, knowing whom to contact around our organization to promote our message in different and broader ways has been extremely beneficial. 相似文献
14.
15.
Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research 总被引：1，自引：0，他引：1
Damion Waymer - Damion Waymer is Assistant Professor of Communication at the University of Houston Robert L. Heath - Robert L. Heath is Professor of Communication at the University of Houston 《Journal of Applied Communication Research》2007,35(1):88-108
Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term—security—to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols. 相似文献
16.
公共图书馆作为公益性的信息传播和服务机构,对于突发事件下的危机管理和应急服务有着不可推卸的责任和义务。文章以新冠肺炎疫情为背景,从预防与应急准备、应急处置、事后恢复与重建三个阶段对公共图书馆的应急服务现状进行调查。研究发现,不少公共图书馆积极采取行动应对疫情值得肯定,但是同时也暴露出一些问题。图书馆应该认真反思,找准差距,强化风险防范意识和安全意识,完善图书馆应急服务机制,提高应急服务能力。 相似文献
17.
Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term—security—to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols. 相似文献
18.
《Government Information Quarterly》2018,35(2):243-258
In the context of Internet and Communications Technology (ICT), this research investigates the acceptance of hate rumor and its consequence during a community crisis situation. Extending prior rumor research for this context, we develop and test a refined model using data collected from victims of a large scale (hate) rumor spread incident. Our data analyses present three main findings. First, during the crisis situation, platform characteristics of media synchronicity and richness of expression affected the likelihood of rumor recipients believing the false rumor to be a true message. Second, rumors received from people with closer social ties were more likely to be believed as true. Third, rumor belief during the crisis was associated with greater intensity of informational and behavioral actions. Our findings provide governments with insights to mitigate the spread of hate rumor especially under community disaster situations. Implications for research and policy are discussed. This paper contributes to the IS literature on rumor theory and its implications by explaining how diverse communication technologies are used in a community crisis, thereby opening new avenue for future research to address the negative consequences of using communication media in the complex ICT mediated world. It shows how media characteristics along with social ties affect the “politics of plausibility”. 相似文献
19.
《Government Information Quarterly》2023,40(2):101798
In situations of crisis, governments must acknowledge that communication is a major weapon in their armoury, and can be used to convince the public to accept sometimes stringent measures, while preventing a worsening of the situation by curbing any spread of panic. Theoretically, during a pandemic, fear can be contained at reasonable levels by governments counterbalancing uncertainty with information. However, there is no empirical evidence on how the flow of information during a crisis can influence emotional states among the population. In this process, social media appears to be a valuable tool for governments to observe emotional response in a population. In the light of this and within the context of the Italian government's social media campaign #iorestoacasa (‘I'm staying at home’) launched during the Covid-19 crisis, the current study utilises text analytics to explore the relationship between government and press communication, and the level of fear expressed by citizens through more than 200 thousand #iorestoacasa tweets. The results highlight how the content of the messages evolved in the early part of the outbreak and during the social media campaign. They suggest that in Italy the discussion regarding the efforts made by the European Council to find common solutions for dealing with the emergency has prompted a positive influence on public mood. Conversely, messages about people's individual vulnerability and the associated sense of an external locus of control correlated positively with levels of fear. This study opens new ways to support government communication during a crisis by monitoring public emotional response through social media. 相似文献
20.
图书馆危机公关的策略研究 总被引：1，自引：0，他引：1
陈莉 《图书馆工作与研究》2011,(9):56-58
在危机处理中,危机公关在争取舆论支持、重塑形象等方面有着重要作用。本文提出图书馆在开展危机公关活动中态度比方法更重要,并提出了四项危机公关的应对策略。 相似文献