共查询到20条相似文献，搜索用时 15 毫秒
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《Public Services Quarterly》2013,9(1):45-64
Abstract Describes the role of a systems librarian at a small academic library. Although online catalogs and the Internet are making library accessibility more convenient, the need for library buildings and professionals has not diminished. Typical duties of a systems librarian and the effects of new technology on librarianship are discussed. Services provided to other constituencies on campus and the blurring relationship between the library and computer services are also presented. 相似文献
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Mary Ann Venner 《Journal Of Access Services》2016,13(2):101-111
ABSTRACTThis article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed. 相似文献
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《Public Services Quarterly》2013,9(2-3):69-84
Abstract At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian has been creating a training program for the student assistants, consisting of an initial training period and a series of quizzes combined with review sessions. Student assistants are also indispensable in Instruction Services. These students are charged with library web site and instruction materials' updates. Methods, lessons learned throughout the process, and quiz questions are used to illustrate the development of the training program. Student performance evaluations and feedback are positive. 相似文献
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《The Reference Librarian》2013,54(1):17-29
ABSTRACT In spring 2005, Sims Memorial Library at Southeastern Louisiana University initiated “Text A Librarian,” a service that enables Southeastern students, faculty, and staff to use the text message feature of their cell phones to send questions to and receive answers from the library. Librarians at Sims use a dedicated text messaging telephone number and “e-mail/SMS” conversion software, provided by Altarama Systems and Services, to send and receive text messages. 相似文献
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《Journal Of Access Services》2013,10(1):211-219
Abstract Access Services appeared as an organizational unit in libraries relatively recently, in response to some very specific trends in the library environment. Will this organizational model survive as new trends affect libraries in the future? This essay discusses some of the essential features of access services and speculates as to how they will evolve and remain relevant in the future. 相似文献
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ABSTRACTIn 2015, Radford University’s McConnell Library migrated to OCLC Online Computer Library Center, Inc. (OCLC)’s WorldShare Management Services, relinquishing three legacy systems in the process. As a result, many of the Collection and Technical Services Department’s workflows changed considerably beginning months before the contract was signed. An extensive temporary departmental focus on data clean-up and training was required while maintaining core duties. New opportunities for collaboration and communication emerged. In light of developing new workflows, NASIG Core Competencies for Electronic Resources Librarians and NASIG Core Competencies for Print Serials Management were consulted in revising positions. What follows is the process, management, communication, and outcomes involved in migrating to a new next-generation library management system. 相似文献
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ABSTRACT In October 1997 the Fourth International Conference on Fee-Based Information Services addressed fundamental issues on the global role of these services in libraries. The organizers and participants raised key questions on the future of information delivery in the context of the Web and the growing information economy. Throughout the conference, lively discussions by managers, administrators, and information professionals provided insights into existing and future scenarios. For those who missed the conference, and for library directors and practitioners, this conference overview provides a snapshot of fee-based services as we head into the next century. 相似文献
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《图书馆管理杂志》2013,53(1-2):309-318
Abstract This paper describes a model program at DePaul University of partnering the Library with an academic department, specifically the School for New Learning. This department was established solely to serve the non-traditional adult student and lifelong learner. The historical background of adult education, the development of the School for New Learning, the shared goal of the Library and the department, the history and development of the partnership, the role of the library liaison, and how the partnership has changed the curriculum and library programs are discussed. Future ideas for the direction of this partnership are examined. 相似文献
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Abstract This paper focuses on the outreach to over 3,000 students taking classes at over 80 locations within the State of Maine, as well as students taking classes nationally via the Web through the University of Maine System Network (UNE1). The discussion will briefly note the wide range of collections and services available through the University of Maine System's digital library and the Off-Campus Library Services Office. In particular, the discussion will center on reserve services for students at remote locations, using traditional paper copies and particularly electronic reserves, and the copyright issues that surround the e-reserve service. 相似文献
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James Toner 《图书馆管理杂志》2013,53(7):812-829
AbstractThe recruitment of international students continues to be an increasing priority for higher education institutions concerned with strengthening their approach to internationalization. As numbers have continued to grow, the university library has been required to self-evaluate how it supports such a diverse student population. The University of Chester’s Learning and Information Services department in the United Kingdom undertook sector-wide research within higher education libraries to try and identify examples of best practice in relation to international student support prior to reviewing its own provision. The results from a survey of sector-wide best practice formed the basis for a series of recommendations considered by the University of Chester to develop the library service aimed at improving the performance and engagement of international students. 相似文献
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ABSTRACTIn the summer of 2010, to provide a “one-stop shop” service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC spaces and technologies, Student Digital Life opened a separate LC Technical Support desk. The lessons of the year of the two desks, funding considerations, and the persistent goal to streamline the experience of our patrons resulted in transitioning the functions of the LC desk to LSD, thus evolving it to new organizational and operational levels. 相似文献
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《Public Services Quarterly》2013,9(4):65-71
ABSTRACT This is the case history of a library school student who utilized training and experience gained as a support staff member in the Technical Services Department of an academic library during an internship program in order to make the transition to Public Services. The article describes how Technical Services training can offer the perfect bridge for entrance into work in Public Services. 相似文献
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《The Reference Librarian》2013,54(79-80):383-393
Summary Research in an unfamiliar library can be intimidating for international students, particularly while they are struggling to overcome language barriers. The Helping Hands Project translated a two-page handout into fourteen different languages to acquaint non-native English speakers with library services in a language they understand. It was a collaborative project between the Oregon State University (OSU) Libraries and the International Cultural Services Program (ICSP). The expected outcome of this project was to lessen language barriers for international students during their initial library visits, and hopefully, to help retain them in the institution. The average enrollment of foreign students at OSU per term, from Fall 2001 to Spring 2002, was 1,162. Usage counts showed that the translated library guides were estimated to serve a population of 819 students from all 14 countries, which was 70% of the total foreign student enrollment at OSU. The total handout distribution count was 306, which was 37% of the targeted population. 相似文献
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《图书馆管理杂志》2012,52(1):18-35
ABSTRACT The economic downturn and continuing budget concerns have libraries, publishers, and vendors making strategic changes as they seek to provide a high-level of services at a time when uncertainty continues to dominate planning and development. Creative thinking has become the norm as organizations seek to challenge long-held views and uncover and implement needed changes. Librarians, publishers, and vendors have all experienced a period of assessment, strategic review, and reaction as a result of the continued evolution from a print-based model to one dominated by electronic dissemination of scholarly information and the new role eBooks promise to play. This article addresses some of the important actions taken by librarians, publishers and vendors to cope with changes forced by both the economy and budget pressures, by the continued migration of scholarly resources to electronic formats, and by current and planned eBook activities and new eBooks models. It explores patterns in library content selection and spending trends, publisher prices and pricing models, as well as vendor strategies and challenges. 相似文献
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Lorelei Sterling Jennifer McKay Christine Ericson 《Journal of Library & Information Services in Distance Learning》2017,11(1-2):140-157
ABSTRACTIn states with limited road accessibility, rural students can feel isolated from library services. This article explores the creation, implementation, and results of an on-going longitudinal study assessing the library service needs of rural students in eLearning courses. To align with current practices in online pedagogies, including the Association of College and Research Libraries' Standards for Distance Learning Library Services and recent revisions to the Framework for Information Literacy for Higher Education, this survey has been designed to help the library identify and improve services to enhance rural student success. 相似文献