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1.
Abstract Creating Web research guides is an effective way to distribute the research expertise and resource knowledge of reference librarians. Using a Web reference guide for Pittsburgh history resources, the author demonstrates that reference librarians can play an integral role not only in the promotion of community resources, but also in the teaching and research of local history. Examples of the Web pages are included, as well as the rationale for the arrangement and inclusion of particular resources and research tips. 相似文献
2.
《The Reference Librarian》2013,54(72):33-42
Abstract New reference librarians should not expect to be passive participants in their orientations. As evidenced in current literature, few libraries are able to provide the time and resources needed to fully orient and train their staff. Therefore, librarians should take an active role in planning and implementing their own training. This article provides tips for developing a self-training plan for new reference librarians. 相似文献
3.
《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
4.
ABSTRACTReference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University’s Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian’s established role. This article describes the current roles of Himmelfarb’s reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges. 相似文献
5.
《The Reference Librarian》2013,54(83-84):41-56
SUMMARY The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best. 相似文献
6.
《The Reference Librarian》2013,54(73):337-350
Abstract Professional activities can have a profound impact on the professional development of reference librarians in all types of libraries. This article discusses the positive impacts that research and publication, conference attendance and presentations at professional association meetings, and service activities have on the professional development and growth of reference librarians. Also included are practical tips and strategies for becoming more involved in these professional development activities. 相似文献
7.
《The Reference Librarian》2013,54(87-88):163-178
SUMMARY This paper will briefly review the canon debate in African literature, situating it within a wider context of debates on other non-Western, non-central or emerging disciplines. It will then examine ways in which reference services can respond to the challenge of canon expansion, and how librarians can impact the study of African women writers in universities and colleges. I will approach these topics from two perspectives. The first involves reference librarians in their traditional role as information mediators. Using the works of female writers as examples in instruction sessions and reference guides are ways in which traditional methods can be given a new twist. In so doing, reference librarians will be combining intercultural literacy with information literacy. A bibliography of selected works will also be given that will help general reference librarians strengthen their collections and educate themselves on the subject. The second will be on ways in which librarians can add a layer to traditional mediating by becoming academic activists. In other words, instead of passively waiting for courses to be created and then supporting them, librarians can market to faculty ideas for possible uses of the Africana collection and thus provide impetus for new course development. Suggested initiatives include developing theme-related guides or readers' advisory based on African women's texts, and distributing them to other Area Studies faculty–an obvious way to encourage comparative, interdisciplinary research and teaching. Librarians can also hold workshops to demonstrate how works such as Aidoo's Changes or Dangaremgba's Nervous Conditions that examine the many faces of modern Africa can be discussed in social history, politics or education courses; or Alifa Rifaat's works dealing with women in Islamic communities in a religion or comparative law course. Additionally, libraries need to go beyond in-house, library-only lectures to organizing, for example, campus-wide author lecture series. To effectively implement these initiatives, reference librarians should collaborate more closely with Africana and Area Studies bibliographers. As librarians in the 21st century, we should be more proactive in our academic communities. We can generate impetus for breaking the literary canon and broadening literary research, foster greater understanding of African culture, while still playing our time-honored roles of guide, mediator, culture-keeper, and agents of change. 相似文献
8.
Susan Shultz 《Journal of Business & Finance Librarianship》2013,18(1):25-30
ABSTRACT In this article Jenkins and Beall, librarians at Auburn University, have identified free Web sites for providing answers to business reference questions most frequently asked in academic libraries. The authors determined these questions by polling other business librarians, researching the topic on the Internet and in business literature, and drawing upon their business reference backgrounds. Web sites were selected by searching the Internet extensively, querying other business librarians and business faculty, combing numerous business academic library Web pages, and experience by the authors in answering business reference questions via the Web. The researchers sought answers and noted productive sites for each question. Jenkins and Beall expect this article will help other librarians determine the most useful Internet sites for answering business reference questions. They also hope this research will provide guidelines for librarians in developing solid lists of essential Web sites for business researchers. 相似文献
9.
《The Reference Librarian》2013,54(64):75-113
Summary Holland Library, the Humanities and Social Sciences Library at Washington State University, currently utilizes the services of four reference librarians who work as electronic resource librarians. This article examines why the electronic resource librarian positions were created, how they have developed and changed over time, and what the future may hold for them. 相似文献
10.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
11.
Objectives:The aim of this study was to gain a better understanding of the scope and adaptive nature of reference services provided by academic health sciences librarians over a one-year period (between March 2020 and March 2021) during the COVID-19 pandemic.Methods:In March 2021, academic health sciences librarians in the United States were invited to participate in an anonymous online survey about their experiences providing reference services during the COVID-19 pandemic. The online survey was developed, pretested, and distributed to various listservs.Results:A total of 205 academic health sciences librarians and other information professionals with health sciences liaison responsibilities in the US (N=205) responded to the online survey. The scope of reference services provided during the COVID-19 pandemic included email-based reference services (97%), virtual reference (89%), telephone (80%), text-based (33%), and in-person (31%). The most common types of COVID-related reference questions included COVID-19 treatments (53%), safety precautions (46%), vaccines (41%), and prevalence (38%). Additionally, the identification of challenging reference questions and examples of misinformation were provided by respondents.Conclusions:The results of the survey characterize the evolving nature and scope of academic health sciences reference work during the COVID-19 pandemic. Librarians reported an increase in reference questions during the pandemic and are answering them in creative ways despite barriers (e.g., limited time and reduction in resources). There is an opportunity for librarians to continue to address COVID-related misinformation. Overall, these findings provide useful insight for library practitioners and administrators planning reference services during public health crises. 相似文献
12.
《The Reference Librarian》2013,54(72):123-136
Abstract Humanists build new ideas and arguments based upon studies done in the past. Although research requires these scholars to pick through the literature that has come before, much has been lost because of the lack of adequate comprehensive reference tools. In the age of technology, new projects are available which enhance and enlarge the body of work upon which future scholars can build. For reference librarians helping with research questions in the humanities, the marriage of traditional reference tools and new on-line resources means a richer cumulation of past scholarship. In this paper, I will discuss strategies for academic humanities reference librarians to integrate traditional and electronic reference resources, and the need to continue learning the skills to use both. Humanities reference librarians must continue the great humanist tradition of building new ideas upon older foundations by successfully acquiring and using both new and old reference resources. 相似文献
13.
《The Reference Librarian》2013,54(61-62):157-163
Summary Students have a need to go beyond their assigned texts when studying the events of the Holocaust. Autobiographies are often the most moving, personal accounts of these horrific times. Reference librarians can offer much assistance for research on specific autobiographies, working in concert with faculty. This article reviews the state of Holocaust education in general, an academic reference department's role in student projects, and an overview of the wide variety of autobiographies that exist. 相似文献
14.
《The Reference Librarian》2013,54(73):351-360
Abstract Library school provides librarians with a good background in library science, but to be a professional reference librarian, continuous improvement must be sought. Professionalism can include developing basic employee skills, supporting library standards, participating in university and library functions; presenting papers; and publishing. Being sensitive to communication skills can impact how a librarian is perceived by library users. Image does play a role in the effectiveness of the library professional. Professional reference librarians must market themselves by being visible on campus, in the community, and on the Internet. Being a professional librarian is an opportunity for personal growth and educating the public about a very exciting discipline. 相似文献
15.
《The Reference Librarian》2013,54(72):65-82
Abstract A common practice at library reference desks is to have double coverage, in which two librarians work the desk at the same time. Double coverage creates a situation in which two librarians enter into a unique relationship with one another. Competition, criticism, one-upmanship, and other negative behaviors can develop in the relationship. Yet if handled properly, there is also the potential for a wonderfully supportive synergy and collaborative partnership to emerge that is beneficial not only to librarians but to library users as well. This article focuses on practical steps for not only avoiding negative relationships, but also changing unproductive ones, and nurturing optimal relationships that result in a rewarding experience for both librarians and users. 相似文献
16.
Abstract This article presents the results of a study performed on the interlibrary loan patron request records at the library of John Jay College of Criminal Justice, an urban commuter college with a specialized curriculum. The findings suggest that the increasing availability of electronic full-text resources has had a significant impact on the volume of faculty and graduate student interlibrary loan borrowing of nonreturnable, photocopied materials. This appears to be the case across disciplines and regardless of the currency of the needed materials. The downward trend in demand for these materials may be outpacing actual full-text availability. This may suggest that content is being replaced with convenience. This could have implications for reference librarians and their role in the research process. Declining demand may also provide interlibrary loan librarians and their staff opportunities to alter their services and develop new skills. 相似文献
17.
《The Reference Librarian》2013,54(67-68):243-256
Summary Electronic library services and myriad online resources are shifting the roles and workloads of academic reference librarians. Reallocation of staffing through a differentiated reference desk service model provides time to author curriculum-centered online research guides and tutorials, bibliographies, and webliographies. The expanding electronic information environment also opens new opportunities for teaching partnerships with university faculty. This article showcases a librarian's collaborative work with a history professor, noting student benefits/reactions and implications for future collaboration. 相似文献
18.
ABSTRACTDespite a general decline in recent years in academic libraries’ reference desk statistics, research indicates that library users continue to have complex research questions but are largely unaware that librarians are waiting and ready to assist them. The challenge for librarians is to connect with users at their point of need. At Bowling Green State University, we are making a move in this direction with proactive (pop-up) chat widgets embedded within our library Web pages, catalog, and databases. Since implementation, the number of chat reference questions received has more than doubled, helping us reach additional users from on-and off-campus. 相似文献
19.
《The Reference Librarian》2013,54(89-90):179-191
20.
《The Reference Librarian》2013,54(61-62):245-254
Summary The Internet opens a wide range of possibilities for accessing materials from both traditional sources and more volatile areas-personal homepages, e-mail and discussion groups archives. Though the role of reference librarians to find the most relevant information for our users seems monumental in this medium, it is an area that needs the objective, ethical expertise of the librarian and archivist. In this 50th year of remembrance of the Holocaust, the Internet is especially active with information on that historic tragedy. Excerpts from accounts by one Hungarian and one Norwegian political prisoner interned in the camps are included as illustrations of material which may not have been found using more traditional research tools. 相似文献