共查询到20条相似文献，搜索用时 31 毫秒
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《The Reference Librarian》2013,54(95-96):149-172
Abstract In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. 相似文献
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《The Reference Librarian》2013,54(79-80):101-112
Summary This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. 相似文献
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《期刊图书馆员》2013,64(1-2):175-185
Abstract Linking out from reference citations within online STM (science, technology, medicine) serial articles is an issue of growing importance for readers and content providers alike. This paper touches on the current state of linking activities and discusses on a high level the creation of a linking service that will facilitate resource discovery by the end user and automatic link creation by the publisher of online serials. 相似文献
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Julia R. Tryon 《College & Undergraduate Libraries》2017,24(2-4):171-188
ABSTRACTThe role of the reference librarian has changed considerably over the past thirty years. Today reference librarians spend as much time on public relations as on answering reference questions and more time solving log-in issues than on helping with research. Despite this, there is still a role for reference librarians to play using their research and curation skills. That role involves the digital humanities, particularly text encoding projects following the guidelines of the Text Encoding Initiative Consortium (TEI). One such TEI project is the Rosarium Project, which curates online popular materials about roses. 相似文献
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《Slavic & East European Information Resources》2013,14(4):141-143
ABSTRACT Auditorium www.auditorium.ru is a useful clearinghouse not only for humanities and social sciences scholarly activities in the Russian Federation, but also a repository for online reference materials. 相似文献
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《The Reference Librarian》2013,54(79-80):57-65
Summary Digital reference is an important research area with the potential to enhance information delivery to library patrons. The process of digital reference involves the challenges and problems of an interactive computer-mediated reference interview. Related studies of mediated online searching have identified the major tasks during a mediated online search. The search intermediary's tasks included gathering information on the information need, previous searches on the topic by the information seeker, search terms and strategies, database selection, search procedures, system's outputs and relevance of retrieved items, and the number of topics to be searched. The information seeker's tasks include providing information to the search intermediary on their topic, discussing their previous information seeking and evaluating the online search output. Models of digital reference interviews need to include more complex information seeking behaviors, such as successive searching and multitasking. Further research is needed to extend our understanding of digital reference processes. 相似文献
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《The Reference Librarian》2013,54(57):55-62
Abstract Governmental, non-profit, and commercial organizations are putting a variety of materials online which provide access to information previously published in print, or on stand-alone fee-based databases. Although it is still difficult to locate information efficiently on the Internet, access to relevant materials has been improved by subject-organized online indexes of resources. These indexes take some of the chaos out of locating relevant materials. Rapid growth in online in electronic publishing combined with access to resources via organized indexes to online information make the Internet useful to reference librarians and educators. This article lists some of the resources and access points for information relevant to educators and librarians. 相似文献
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《The Reference Librarian》2013,54(79-80):121-155
Summary Instant messaging (IM) reference is gaining in popularity but still faces resistance. Some librarians agree with some researchers in the field of computer-mediated communications (CMC) that it can never approach the complexity of face-to-face communication, and is therefore an unsuitable medium for reference. Librarians in face-to-face reference use nonverbal communication skills such as a welcoming expression and an interested tone of voice to encourage patrons to approach the desk and discuss their topic; they also interpret the nonverbal cues of patrons. This analysis of online reference conversations shows how online skills can substitute for many of these nonverbal cues. Some skills are unique to computer-mediated communication while others involve written language skills to encourage exploration of the topic, increase clarity, demonstrate approachability and empathy, and instruct. The study illustrates communication problems and solutions using actual conversations, giving particular attention to the reference interview. 相似文献
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《The Reference Librarian》2013,54(95-96):21-35
Abstract This study applied traditional categories used for classifying questions presented at reference desks to online reference services. Questions presented at Penn State's subject libraries were classified as ‘Where Is,’ ‘Troubleshooting,’ ‘Policy and Service,’ and ‘Reference.’ Definitions and examples were provided to the librarians and staff covering thirteen reference desks. These categories were then applied to Penn State's e-mail and chat reference transactions for the Fall 2002 semester. Although the types of questions were similar across the three services, there were differences in the proportion of questions by categories. This suggests that services have similar, yet distinct, functions and that the type of questions submitted differ between in-person and online and also between e-mail and chat. 相似文献
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《The Reference Librarian》2013,54(69-70):171-179
Summary Distance education's steady evolution from correspondence courses to virtual classrooms poses a significant challenge to the delivery of library services. Success in achieving widespread electronic access to library catalogs and online databases serves only as the foundation for meeting this challenge. Full evolution to virtual library services demands the addition of dynamic and interactive electronic reference services. The Telebase Help Desk service is one model of an Internet-based interactive reference service. 相似文献
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Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century
《The Reference Librarian》2013,54(83-84):203-218
SUMMARY The nature of research continues to evolve from accessing print publications in a library building toward retrieving information online, any time any place. Since patrons no longer need to enter a library building to access information, the social character of reference service has also changed. Demand for face-to-face reference interaction has declined, altering the traditional one-on-one venue for teaching information retrieval and evaluation. To develop new opportunities for influencing the information literacy levels of students, librarians at Northwest Missouri State University are creating outreach strategies that facilitate increased interaction with students and faculty. 相似文献
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《The Reference Librarian》2013,54(59):113-119
Summary Efforts to create a standard interface for computer networks on either a local or global scale brings the advantage of simplifying bibliographic instruction, but also brings a new set of issues to reading. This essay argues that online mediums of publication erase genre distinctions, and that reference service should move toward instructing people in mediums not systems. 相似文献
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《The Reference Librarian》2013,54(57):167-178
Abstract This article is a selective guide to some of the best Internet sites for obtaining reference information in the area of United States History. The categories covered include historical documents, archival directories, bibliographies, book reviews, statistics, discussion groups, biographical information, and online guides to the Internet. 相似文献
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Rachel Elizabeth Scott 《The Reference Librarian》2013,54(4):272-285
ABSTRACTDo we need print reference collections at all? In the case of music reference materials, the answer is definitely “yes.” At the University of Memphis, reference titles in the music library are used at about three times the rate of reference materials in the main library. This paper leverages local reference and reserve book usage to investigate how print reference sources support music research of various kinds, how music faculty integrate reference sources into their courses, and how librarians can make finding and using these resources easier for users accustomed to accessing materials online without an intermediary. 相似文献
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Kelly Robinson Anne Marie Casey Kathleen Citro 《Journal of Library & Information Services in Distance Learning》2017,11(1-2):77-95
ABSTRACTThis study explores the idea of creating a knowledge base from shared online accounts to use in training librarians who perform distance reference services. Through a survey, follow-up interviews and a case study, the investigators explored current and potential use of shared online accounts as training tools. This study revealed that the participants viewed the concept positively, but many encountered barriers to effectively employing a local knowledge base as a training tool. 相似文献
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ABSTRACT Capella University, an online university, started its library liaison program in 2007. The goals of the program were to increase the use of library resources and services and promote integration of information literacy competencies into coursework. A review of the literature of liaison programs shows a focus on liaison activities in traditional colleges and universities. While some activities are adaptable to the online environment, this setting provides unique opportunities for enhancing the impact of the liaison relationship. This article will describe key initiatives in three areas: the online course room, reference transactions, and collaboration with both academic and nonacademic departments. Strategies, activities, and tools used to implement the initiatives will be discussed. 相似文献
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ABSTRACT This article discusses the transition that publishers have had to make in the process of converting print journals and reference books to an online format. It was originally thought that making content available online would save publishing costs, but the changes made to production cycles and the needs of making content widely available, updated, and housed on online platforms are sometimes more expensive than the print process alone. Publishers have responded with new pricing models, and they are working more closely with libraries to deliver content to a wider audience while competing with search engines and other online content providers. Additionally, publishers have a new responsibility to manage the quality and accuracy of content given that so much information is now available to readers. 相似文献
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《The Reference Librarian》2013,54(74):103-120
Summary As electronic reference services become routine in many libraries, it is time to systematically examine how they are being implemented and used. Unfortunately, few libraries have rigorously examined their electronic reference services. We still know very little about who uses electronic reference services or why. We also do not know how satisfied our users are with the new services we are providing. This article provides an overview of the chief methodologies available for conducting assessments of electronic services (e.g., surveys, usability studies, observation, etc.). Existing criteria for evaluating reference services are discussed with suggestions for how they can be applied or adapted to the online service environment. 相似文献