共查询到20条相似文献，搜索用时 15 毫秒
1.
Bryony Ramsden 《New Review of Academic Librarianship》2016,22(4):355-369
Research in academic libraries has recently seen an increase in the use of ethnographic-based methods to collect data. Primarily used to learn about library users and their interaction with spaces and resources, the methods are proving particularly useful to academic libraries. The data ethnographic methods retrieve is rich, context specific, and often difficult to collect via other methods. This review provides an overview of research demonstrating how ethnography can be applied to learn about a variety of issues in academic libraries, ranging from space use to a way of teaching new students about library resources and facilities. 相似文献
2.
For public libraries to achieve effective strategic planning, they must know who uses the public library and who does not use it. This study examines the characteristics of users and non-users of the public libraries using socio-demographic data from the Current Population Survey, a nationally representative survey of over 50,000 households conducted during October 13–19, 2002, and library services data from the Public Libraries Survey 2002. The study finds 34 variables to be significant. These variables including factors that have not often been studied, such as distance from the library, age/school attendance status, use of other types of library, and public library expenditure per state capita. It is also worth noting that disadvantaged groups, including ethnic minorities, recent immigrants, and people with disabilities, were less likely to use public libraries. This was true even after other factors such as education and income were held constant. The study provides a national-level assessment of the under-served populations. It also offers triangulation to other existing research, particularly qualitative information behavior studies of specific groups. 相似文献
3.
This paper explores the use and application of Facebook among Malaysian academic libraries in order to provide academic libraries with ideas for best practices in using social networking sites to better profile themselves and communicate effectively with their users. The research questions guiding this study were: (a) What are the extent and nature of institutional Facebook use by Malaysian academic libraries? (b) What information do Malaysian academic libraries deliver through Facebook page? This study employs content analysis to examine current uses of the library Facebook page. A checkpoint was developed to analyze the libraries’ usage and application of Facebook page. A total of 14 academic libraries in Malaysia are using Facebook page as part of their services to users. However only three libraries are fully utilizing their Facebook page, and they have been identified as “Skaters” based on the 8-S Framework of Category Development for Facebook user. Most libraries are using their Facebook page for marketing and creating awareness of library services to their users. 相似文献
4.
《The Journal of Academic Librarianship》2023,49(4):102744
The COVID pandemic forced academic libraries to quickly and dramatically adjust their operations. This article explores how marketing in academic libraries was represented in the research and practitioner literature during the pandemic through an examination of articles published between March 2020 and March 2023 as compared to LIS marketing articles published in the three previous years (between March 2017 and February 2020). Marketing was selected as the lens through which to examine library and information science (LIS) articles because marketing strategies and techniques offer powerful insights into how libraries perceive themselves and the communities they serve. The 2017–2020A set included 165 articles, while the 2020B–2023 set contained 93 articles. These articles were inductively coded to identify marketing-related concepts and themes. The most common marketing themes from the per-pandemic article set were marketing strategies and planning, marketing methods, social media, outreach, and engagement. The most common marketing themes from the pandemic article set were social media, marketing strategies and planning, library instruction and orientations, marketing methods, and perceptions of libraries. The categories that experienced the largest levels of change between the two periods were engagement (a reduction of 12.67 % during the pandemic), marketing methods (a reduction of 11.75 % during the pandemic), marketing strategies and planning (a reduction of 10.75 % during the pandemic), outreach (a reduction of 9.11 % during the pandemic), and library instruction and orientations (an increase of 8.44 % during the pandemic). Recommendations for library marketing practice are provided based on this literature analysis including the use of multiple physical and digital communication channels when developing marketing strategies; the importance of continuing to market core operational services, especially during challenging times; the need for libraries to regularly review their engagement methods as the needs and behaviours of users shift; and that there are many ways in which the voice of the user and the effectiveness of library marketing activities may be captured. 相似文献
5.
This paper explores the use and application of Facebook among Malaysian academic libraries in order to provide academic libraries with ideas for best practices in using social networking sites to better profile themselves and communicate effectively with their users. The research questions guiding this study were: (a) What are the extent and nature of institutional Facebook use by Malaysian academic libraries? (b) What information do Malaysian academic libraries deliver through Facebook page? This study employs content analysis to examine current uses of the library Facebook page. A checkpoint was developed to analyze the libraries’ usage and application of Facebook page. A total of 14 academic libraries in Malaysia are using Facebook page as part of their services to users. However only three libraries are fully utilizing their Facebook page, and they have been identified as “Skaters” based on the 8-S Framework of Category Development for Facebook user. Most libraries are using their Facebook page for marketing and creating awareness of library services to their users. 相似文献
6.
基于区块链技术去中心化、防篡改、可追溯性、共识机制等特点,文章提出了一种区块链技术驱动智慧增值服务模式及应用路径,实现用户在资源获取方式、学习交流平台以及时间空间上的转变,并有效解决智慧图书馆在信息资源收集、安全存储和共享传播等方面的问题,满足以用户需求为中心的智慧增值服务。智慧图书馆应利用区块链技术实施变革,如开展区块链在图书馆的应用、加强区块链技术规划研究、制定区块链数据标准以及培养智慧图书馆区块链技术专业人才等,改善资源的服务内容,提高资源服务质量,迎接区块链技术变革,进一步推进智慧增值服务模式上新台阶。 相似文献
7.
《Journal of Government Information》1996,23(2):137-149
Understanding user needs need not be based on guesswork, yet there may be shortcut data collection alternatives to traditional expensive and timeconsuming library user surveys. Depository libraries are required to select useful materials to provide government information meeting the needs of area users. Assessing user needs is vital to library planning and to the development of library collection and public services policies. In any planning or assessment process, it is critical to define the specific planning purpose before determining the data to be collected and the methods of collection. There are various qualitative techniques for obtaining user information. Community surveys, published documents, library internal reports, and databases also yield user information. Alternatives to traditional user surveys provide the increased utility of improving communication among area information users and providers. A group process, which allows participants to hear each other, may be more effective and efficient than a written survey. The Nominal Group Technique (NGT), creates a listening forum, providing library administrators with information for planning. 相似文献
8.
Electronic resources and services in Pakistani university libraries: A survey of users' satisfaction
Muhammad Sajid Mirza Khalid Mahmood 《International Information and Library Review》2012,44(3):123-131
This study is an attempt to evaluate the effectiveness of electronic resources and services in Pakistani university libraries on the basis of users' satisfaction. A survey method was employed to conduct the research. Using convenience sampling, eight university libraries; four each from Islamabad and Lahore including two from the public sector and two from the private sector having IT applications, were included in the users survey. The total population (i.e., 40,236) of library users was very large; therefore, a reasonable, manageable and convenient sample of 800 library users, including 100 users each from the eight libraries was selected. A semi structured questionnaire was designed to collect data, while a five-point Likert Scale from 1 (Dissatisfied) to 5 (Extremely satisfied) was used to measure the satisfaction level of the respondent. The study concluded that Pakistani university libraries are offering effective electronic resources and services to their users. 相似文献
9.
10.
《Library & information science research》2002,24(3):251-263
A secondary analysis of a user survey administered in 13 public libraries examined user ratings of reference services by transaction type. Transaction type is defined dichotomously as self-generated (users transacting questions they have determined for themselves) or imposed (agent users in the library seeking information on behalf of someone else). Users with self-generated questions rated library services lower than did users with imposed questions. Both groups rated the library experience lower than their reference desk experience, and imposed queries were responsible for proportionately higher “first time” use of the reference desk. No significant difference existed between groups for ratings of finding useful information in the library, finding everything wanted in the library visit, frequency of library use, or levels of attained formal education. There were significant differences found for ratings of the reference librarian's service behaviors, user satisfaction with reference service, and frequency of reference desk use. 相似文献
11.
《The Journal of Academic Librarianship》2023,49(4):102718
Millions of library items are held in storage locations, but how well are libraries providing access to those materials? A survey of North American research libraries was conducted to examine the services that were available at library storage facilities for researchers and students before the global pandemic, during the pandemic, and as libraries adjust and plan for the new normal as the pandemic recedes. In addition, results of previous studies of storage facilities are compared to understand historical trends in access to library materials held in storage. A better understanding of user services as a component of library storage facilities will allow libraries to better serve the needs of scholars and researchers as well as provide insight to those who may be planning future library storage facilities. 相似文献
12.
Vlasta Vodeb 《图书馆管理杂志》2015,55(3):202-220
Column Editor's Note. As the Column Title indicates, this column brings Global Perspectives to the Journal of Library Administration. Library administrators in different types of libraries share case studies, research, reports, or articles from a wide variety of geographic locations outside of North America. Prospective authors are invited to discuss possible future contributions with the column editor at: Jim.Agee@yahoo.com.
The article presents the project Spatial Analysis of the public library network in Slovenia; the approach, related work, methods used, main findings, impacts, and transferability to other environments. The network of public libraries in Slovenia is quite well developed and consists of slightly over 1,000 service points, i.e., local libraries, their external service points, and bookmobile stops. Public libraries are one of the pillars that preserve the Slovenian language and enhance the local social life. The travel distance to the nearest library is highly important, even more when taking into account social gatherings, access to online databases, and participation in educational and other meetings. Spatial analysis has been performed by using the methods of geographical information systems. A part of the project is also the development of a lightweight Web geodatabase/geoprocessing tool for the planning of library services. Library administrators could directly and easily use the tool for daily and strategic planning to analyze in detail the spatial level of the sociodemographic characteristics of the potential users in the vicinity. The findings have shown significant differences among regions, recommended improvements of the library network, suggested the refinement of the role of the library services according to the perceived needs of the local people, and confirmed the importance of the mobile libraries for rural and remote areas. 相似文献
13.
Ray Lyons 《Library & information science research》2011,33(1):92-95
This paper calls for improved survey research methods both in formal research projects and in everyday use of survey questionnaires in libraries. The author proposes that probability sampling be recognized as the best practice in library and information science. The problem of selection bias arising from the use of nonprobability sampling, and convenience sampling in particular, is explored. The paper presents examples of unfounded research conclusions appearing in studies using this sampling approach. It also espouses library research and assessment practices that aspire to higher standards of soundness, accuracy, validity, and impartiality. 相似文献
14.
Victoria Wilson 《Cataloging & classification quarterly》2013,51(2):190-213
An increasing number of library user studies are employing ethnographic techniques as an alternative to more traditional qualitative methods such as surveys. Such techniques, however, are only beginning to see significant application to catalog user studies. Beginning with a discussion of the applied ethnographic method and its current usage within the field of Library and Information Science research, this article will assess methods that have traditionally been applied to studies of catalog users and present the case for the potential of an ethnographic approach for future catalog evaluation and design. 相似文献
15.
[目的/意义] 图书馆是促进阅读的重要机构,对北美地区图书馆促进阅读的建筑空间规划设计典型案例展开调查与研究, 为我国图书馆新馆建筑空间发展实践提供参考和借鉴。[方法/过程] 通过演绎归纳的方法提出图书馆"建筑空间促进阅读",并以此为研究视角和内容,采用代表性多案例分析的方法实证释析获得2020年度"ALA/IIDA图书馆室内设计奖""AIA/ALA图书馆建筑设计奖"的11所北美图书馆促进阅读的建筑空间规划设计的内容及其特征。[结果/结论] 北美地区图书馆促进阅读的空间设计充分关注用户阅读需求与行为差异、优秀历史元素和自然环境,实现建筑空间对用户阅读行为的支持和激励作用。对我国图书馆建筑空间设计的启示：重构图书馆阅读促进空间价值认知;发挥空间对信息素养教育的支持作用;阅读空间与地理与人文环境融合发展;建设图书馆空间人才队伍和数据资源库。 相似文献
16.
《Public Services Quarterly》2013,9(4):69-80
Abstract This article reports the results of a survey of cell phone policies in university libraries conducted over a three-month period in 2005. The authors sought information about the libraries' problems regarding cell phone use and attendant noise by students and other library users. The authors began with an 18-question survey of one hundred libraries, with at least one library from every state. When the response was low, the authors expanded their research by looking at every library Web page that had the word “University” in its title. Finally, they contacted several larger libraries that had policies banning cell phone use altogether to see whether they worked. Most respondents found cell phone noise a problem. Most respondents indicated that public service staff and security officers enforced the policies; comments from the original survey were insightful concerning compliance solutions. 相似文献
17.
Academic libraries can effectively plan and market their services by identifying the value users perceive in their services and in their social media communications about those services. This study reports on findings of a survey of 104 undergraduate students in information technology courses at a large research university. Results of an ordered logistic regression analysis indicated that students considered access to information and computer resources and study support services as the most important library services offered. Likewise, students perceived library social media postings related to operations updates, study support services, and events as the most useful. Future related research will investigate the needs and priorities for library services of other key user populations of academic libraries, such as graduate students and online students, to assemble service repertoires that are tailored to individual user groups. In addition, future research will examine whether and how libraries can use the analysis of users' engagement with a library's social media postings to inexpensively gauge the value they perceive in library services. 相似文献
18.
ABSTRACT Electronic Reserves provides new opportunities for collaboration between libraries, new staffing challenges, and new methods for assessing library services. This article examines the impact on staffing and services of implementing Electronic Reserves in several libraries on the campus of a major midwestern research institution. Results of a staff survey and use studies are incorporated. The benefits and difficulties of centralizing the management and workflow between libraries of Electronic Reserves are analyzed, as well as other related staffing issues such as processing time, space, training, etc. 相似文献
19.
Abstract In library user experience (UX) literature, physical and digital spaces are often studied separately. In academic libraries, different stakeholders often control and operate the logistics of each set of spaces. Additionally, library UX studies seldom consider the physical experiences of users beyond the borders of library websites or buildings. Our survey of 37?U.S. academic library websites found that 97% had some kind of digital representations of physical spaces – predominantly floor plans. A content analysis of those floor plans found that many were poorly designed, and identified two specific themes: non-accessible content and a lack of comprehensive information to facilitate the user journey. This paper offers several recommendations for building more accessible digital representations of physical spaces for the library website. These trends and recommendations are intended to be instructive for managers of library websites and elucidate larger themes about academic libraries. 相似文献
20.
Hong Huang Samuel Kai Wah Chu Lesley Yuyang Liu Philip Yi Zheng 《The Journal of Academic Librarianship》2017,43(4):329-336
This research examined the ways in which academic librarians and users interact when using social media tools such as Twitter and Weibo as well as end-users' and librarians' perceptions of the types of interaction through social media. The study conducted an analysis of 1600 microblog posts sampled from twenty university library Weibo (Chinese Twitter) sites and twenty library Twitter sites in English-speaking countries. The results were compared using Chi-Square analysis. Results indicated that at present academic librarians in English-speaking countries use post information relevant to the library (news and events) and respond to information/research inquiries. And academic librarians in China are likely to use Weibo to communicate with users and to disseminate library news. Given the lack of previous research on how social media such as micro-blogging in general facilitates communication between librarians and library users in academic libraries between in English-speaking countries and China, this study provides valuable information concerning librarians' and end-users' interactions of information/knowledge sharing activities, which will enable libraries to be better positioned to promote user engagement through SNS usage. 相似文献