共查询到20条相似文献，搜索用时 15 毫秒
1.
This study examined an organization’s crisis communication strategy (i.e., crisis response strategy and technical translation strategy) on social media and the public’s cognitive and affective responses. Twenty crisis communication messages posted by Foster Farms regarding a salmonella outbreak and 349 public responses were analyzed. The results showed that a technical translation strategy generated more public acceptance of the message and more positive emotions than a crisis response strategy. A crisis response strategy generated more public rejections of the message and more negative emotions than a technical translation strategy. 相似文献
2.
3.
论重大公共危机治理中档案工作的参与机制--以新冠肺炎疫情防控治理为例 总被引：1，自引：0，他引：1
重大公共危机的社会冲击力和危害性极大,以新冠肺炎疫情治理工作为例,优化重大公共危机治理中档案工作的参与机制,对提高政府应急管理能力具有重要意义。档案工作是公共危机治理体系中不可或缺的组成部分,在其中发挥着留存凭证、总结经验、认识规律、延续历史、守护记忆的独特作用。从实践来看,在重大公共危机治理中档案工作常常面临一系列问题。通过对这些问题及原因的分析,提出建立健全基于公共危机治理时间序列的"事前-事中-事后"档案工作参与机制,有利于实现重大公共危机治理中档案工作从事后动员型向事前预防型管理模式的转变,从"运动式"参与机制向"常态化"参与机制的转变。 相似文献
4.
This study illustrates the potential role of model and anti-model arguments in organizational crisis communication. Specifically, model and anti-model arguments are described as a strategy for moving the focus of a crisis from an organization to its industry. Model arguments enable organizations to establish their corrective action as industry standards that merit imitation. Conversely, organizations can set minimum standards for their industries with anti-model arguments. Phil Knight's May 12, 1998, speech announcing Nike's new initiatives in global manufacturing is analyzed as a case study. The essay concludes that model and anti-model arguments can suspend criticism of the organization, create the foundation for a return to industry prominence by the organization, and establish proposed new industry standards that are favorable to the organization. 相似文献
5.
Crisis communication research establishes the importance of relationships between organizations and their publics. While theoretical treatments and case studies support this relationship, limited empirical investigations have examined how organizational responses to crisis influence public responses. This study sought to determine if grocery shoppers responded differently to organizations engaging in crisis communication practices and those that do not. Results indicate that respondents express stronger intention to continue purchasing from an organization and see the organization as concerned and respectful of the consumer when it engages in crisis communication practices. The discussion section addresses implications of these findings for future research and public relations practice. 相似文献
6.
通过对图书馆内部沟通的几个主要影响因素进行分析,从个体、部门、组织三个层面入手,指出图书馆内部沟通的主要方式;从培育图书馆内部沟通机制、提供有效的沟通途径、建立完善的沟通体系、增强内部垂直沟通、设立内部诉求渠道等五个方面阐述图书馆内部沟通策略。 相似文献
7.
图书馆危机管理的研究背景 总被引：14，自引：0，他引：14
现代社会危机的高发生率，使危机管理成为重要的研究课题。近年来，我国危机管理法制、体制和机制建设都有了迅速发展，政府部门、社会组织和公众的危机意识也大大增强。在这样的社会背景下，图书馆作为社会公共部门之一，也需要转变管理观念，重视危机管理。文章从危机管理法制建设、危机管理体制和机制建设、开展图书馆危机管理研究的必要性等层面出发对图书馆危机管理的研究背景进行了论述。 相似文献
8.
图书馆危机管理研究回顾与反思 总被引：2，自引：0，他引：2
朱翃 《大学图书情报学刊》2010,28(1):28-30,62
现代社会危机频繁发生,使危机管理成为重要的研究课题。图书馆作为社会公共服务部门之一,也需要重视危机管理。文章概述了图书馆危机管理研究的现状,理清了图书馆危机管理研究的整个发展脉络,指出其存在的有关问题,探讨了图书馆危机管理研究的发展方向。 相似文献
9.
Jessica L. Ford Jacob S. Ford Seth S. Frei Andrew Pilny Brenda L. Berkelaar 《Journal of Applied Communication Research》2016,44(3):316-335
Persistent school shootings have generated ongoing pressure to assess and enhance crisis communication effectiveness via strategies such as resilience-building and post-crisis restoration. A network perspective offers a robust, multilevel approach for examining complex information flows among community, campus, and individual actors affected by crises. Drawing on relational and structural embeddedness and Uncertainty Management Theory, we offer nine propositions that help explain structural and relational changes in a network over time. Although theoretically driven, these propositions are primarily functional, offering practical implications for safety officials and administrators trying to understand, prepare for, and respond to crises. Thus, we suggest measures and recommendations to improve information flow, uncertainty management, and resilience before, during, and after a crisis. 相似文献
10.
Although most organizational crises begin with an objective triggering event, we maintain that public relations and management approaches (including introductory public relations textbooks), intentionally or not, often follow the positivistic temptation to treat the many components of crisis communication as objective choices, thus obscuring the distinctively communicative character of crises and their resolutions. Consequently, this monograph asserts that crises are dynamic, social constructions that are both created and resolved terminologically. This approach is rooted in the assumption that all perspectives of reality, from scientific discourse to crisis communication, are socially constructed through communication. The case of Audi, after its automobiles were alleged to suffer from “sudden acceleration,” is then used as an exemplar to illustrate the potential contributions that a social constructionist approach to communication offers crisis management researchers. 相似文献
11.
12.
13.
Many public relations practitioners have not incorporated relationship management theory into the practice of public relations because the quantitative and qualitative benefits derived from effective relationship management have been, more often than not, inferred rather than demonstrated. The current investigation was designed to measure respondents’ perceptions of their relationship with an organization and determine the ways in which organization‐public relationships were linked to evaluations of satisfaction and behavioral intent. The results showed that organization‐public relationships indeed were related to respondent satisfaction evaluations and behavioral intent, suggesting that organizations should attend carefully and strategically to the management of organization‐public relationships. Implications of these findings were presented, and limitations to the current investigation discussed. 相似文献
14.
华艳红 《浙江传媒学院学报》2004,11(2):10-13
传播是社会组织进行危机管理所倚重的手段.结合禽流感事件、以SARS事件作为研究个案,本文力求从传播学的维度对社会危机事件应对中发生在信息、沟通等范畴内的传播乱象以及大众传媒缺位与功能缺失问题作了分析与梳理,希冀通过危机传播研究为危机管理提供有益的思考和思路. 相似文献
15.
高校图书馆危机管理中的参考咨询服务 总被引：1，自引：0，他引：1
蒋彤 《大学图书情报学刊》2010,28(4):18-20,61
高校图书馆作为社会组织的重要细胞,必须学会应对危机和进行危机管理,参考咨询服务危机是高校图书馆各种危机,如服务危机、财政危机、资源危机、管理危机、人才危机等诸多危机的集合表现。其危机管理问题应引起图书馆界的高度重视。 相似文献
16.
In 2013, the global dairy company Fonterra recalled its potentially contaminated Whey Protein Concentrates (WPC 80). This recall crisis led to a drop in sales in China not only for Fonterra but also all dairy products originating in New Zealand. We adopted the Cultural Discourse Studies approach (Shi, 2015) to present a holistic analysis of Fonterra’s crisis communication behavior with regard to this crisis. We treat Fonterra’s reactions to the recall crisis as a discursive/communicative event with multiple elements and focus on its cultural orientation. Though Fonterra reacted to the crisis in a professional manner, it ignored special concerns from the Chinese market and was clearly deficient in intercultural understanding and in communicating with the public. This resulted in an ineffective and asymmetrical communication and consequently its short-term failure. This paper enriches current crisis communication literature by providing a cultural discourse studies’ paradigm in addition to discussing crisis communication in a global context. 相似文献
17.
Corporate Crisis Communication: Examining the Interplay of Reputation and Crisis Response Strategies
This experiment study used a 2 × 3 between-subjects design to assess two factors in crisis communication and reputation management—prior corporate reputation (good and bad) and crisis response strategies (apology, sympathy, and compensation)—on an organization facing high crisis responsibility. Results indicate that stakeholders prefer apology to compensation response strategies. Organizations with a prior good reputation have better postcrisis reviews that those with a prior bad reputation. Crisis managers facing crises that generate high attribution of crisis responsibility and anger are advised to rely on apology rather than compensation strategy. It would also be advantageous for an organization with prior good reputation to highlight its past achievements when responding to a crisis. 相似文献
18.
王岚 《大学图书情报学刊》2013,(6):29-32
以安徽省42所图书馆为研究对象,通过调查问卷的设计与数据采集,分析了42所图书馆的危机管理现状,提出加强危机管理的策略,包括强化危机和危机管理意识、设立危机管理专门职能机构、建立和完善危机管理制度体系、制订危机管理预案、加强危机恢复管理工作等. 相似文献
19.
通过研究公共危机网络传播与现实危机发展的互动机理,提出将公共危机网络传播形态作为危机预警的对象,建立基于多层次网络信息挖掘、大聚合信息关联分析和“传播形态-危机情境”比对的网络信息预警模式,推动我国公共危机管理由“事件驱动”向“风险驱动”的转型。 相似文献