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1.
《International Journal of Information Management》2017,37(5):400-416
As a key construct for the IS success model (DeLone & McLean (1992, 2003), information systems benefits for individuals (ISBI) has received considerable attention from researchers over the years. However, much remains to be explored to develop and validate the underlying theoretical dimensions for this crucial construct. Further, a major weakness of the extant research in this area is that most reported studies have been conducted in the context of individual IS application instead of the overall IS in the organization. To fill these gaps in research, we will first present a theoretical conceptualization of the ISBI construct, and then develop and validate a measurement scale for the construct. Drawing from the ERG theory (Alderfer, 1972), Job Characteristic Theory (Hackman & Oldham, 1975, 1976) and other theoretical perspectives, we developed a theory-based TJW framework which consists of three levels: Task performance, Job interaction, and Work enrichment. The nomological validity of the scale was then successfully demonstrated by a partial test of the IS success model using the ISBI measure and a measure of the overall IS use. Finally, we demonstrated the diagnostic power of the construct through an exploratory research model which showed that, while task performance benefits have insignificant effect on satisfaction, both job interaction benefits and work enrichment effects have substantial effects on satisfaction. These study results have thus deepened our understanding on the underpinnings of IS usage behaviors and contributed to the cumulated research on IS success. 相似文献
2.
Information technology (IT) has transformed business practices in the last several decades: operations, product strategies, distribution, and customer service have become increasingly dependent on IT. Moreover, IT has changed its orientation from that of pure operational utility in the 1960s and 1970s to that of a competitive weapon in the 1990s and today. These phenomena have affected the way modern organizations are managed, as well as the way IT affects the strategic activities of an organization's value-chain.In particular, aligning an organization's business and IT strategies in order to deliver higher business performance presupposes a strategic business opportunity to which information systems technology is integral. In other words, Strategic Alignment between business and IT can have a positive business impact only if we see an organization's IT components as parts of a well-integrated organizational system. If business strategy is viewed separately from IT strategy or IT strategy is viewed only as a “support” tool, then there is little likelihood that the above positive impact of strategic alignment can take place.This research suggests, develops and tests a strategic co-alignment model by examining three types of integration that impact the planning process and the overall performance of information-intensive organizations: technological integration (TI), functional integration and strategic integration (SI).The results of this research yield some useful set of guidelines for theory building for IS, as well as for the business practice aspect of IS: most interesting is the role of consistency (co-alignment) between an organization's business and strategic information systems plans to improve overall firm performance. Other recommendations include having a high degree of involvement of IS executives in corporate planning, the use of outsourcing services to promote organizational systems integration, and the importance of internal coordination mechanisms to facilitate both systems consistency and lower transaction costs. Finally, this study has employed cluster analysis and discriminant analysis to interpret the research findings. 相似文献
3.
Muhammad Mustafa KamalAuthor Vitae 《International Journal of Information Management》2011,31(3):294-300
Information Technology (IT) infrastructure integration and knowledge management (KM) share communal objectives e.g. to transform organisations into more effective and efficient, agile and innovative, and more responsive to market changes. Such an association when assimilates bona fide knowledge management philosophy, it offers the IT departments a headship opportunity for organisational transformation in correlation with the rest of the organisation. Despite more than a decade of active research and practice in this complex problem area, advocates still perceive that Local Government Authorities (LGAs) lack integrated IT infrastructures that have resulted in the generation of data inconsistencies and redundancies, inefficient knowledge exchange and reduction in service quality and delivery. In the recent years, several LGAs have implemented Enterprise Application Integration (EAI) solutions to integrate their IT infrastructure. However, on analysing the relevant research studies, it is noticeable that application of EAI has been practiced at a larger scale in the private domain but to limited scale in the public domain. The shortage of such research studies presents a knowledge gap that needs to be endorsed. This research adapts a Revised Model for Integration Layers (REAL). By adapting to this model, it is exemplified that EAI achieves integration at five layers namely: connectivity, transportation, transformation, process integration and knowledge integration. The methodology for validating this model included a qualitative analysis of data gathered from formal interviews, observations and archive documents guided by initial conceptual observations from the literature. The findings indicate that cases leading to data inconsistencies and replication can be prevented by integrating knowledge through EAI. 相似文献
4.
Prodromos D. Chatzoglou Anastasios D. Diamantidis 《International Journal of Information Management》2009
There has been considerable theoretical work on the role of information systems (IS) in creating competitive advantage and enhancing organizational performance. The literature identifies a consistent lack of success by organizations in achieving business benefits from their IS investments and in particular their difficulties in obtaining a sustainable competitive advantage. A great deal of debate appears to exist nowadays related to the participation of information technology (IT) risks to organizational performance. Previous research has dealt with the examination of the existing relationships between the implemented information technology and firm's performance variables. This research focuses on the IT impact on firm's non-financial IT risk. The research was conducted using questionnaires that were sent to world's five hundred largest corporations as they were published in the fortune magazine (European edition, No. 14, 2003) and to Greek companies. The results indicate that IT risk factors affect mainly coordination and partially information ability but not productivity. Furthermore, the most significant risk factors affecting business performance are management ability, information integrity, controllability and exclusivity. 相似文献
5.
Jordan Floropoulos Charalambos Spathis Dimitrios Halvatzis Maria Tsipouridou 《International Journal of Information Management》2010
The transformation of many governments all around the world into new forms, namely, electronic government (e-Government), could not leave the Greek government unaffected. Therefore, it initiated an e-Government project related to national information systems and finance services, the Greek Taxation Information System (TAXIS). The purpose of this paper is to investigate the success of TAXIS from the perspective of expert employees, who work in public taxation agencies. This topic is interesting, because TAXIS is applied in a tax-driven country, under a mandatory setting. Also, it is the first time that the success of this project is examined, from the perspective of employees, using IS success models. The study adapts DeLone and McLean [DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten year update. Journal of Management Information Systems, 19(4), 9–30] and Seddon's [Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8(3) 240–253] information systems success models. The model developed includes the constructs of information, system and service quality, perceived usefulness and user satisfaction. The results provide evidence that there are strong connections between the five success constructs. All hypothesized relationships are supported, except for the relationship between system quality and user satisfaction. The empirical evidence and discussion presented can help the Greek Government improve and fully exploit the potential of TAXIS as an innovative tool for taxation purposes. 相似文献
6.
Developing a strong and positive information technology (IT) service climate is important to ensure high-quality IT services. The influence of job resources and personal resources on the IT service climate and the mediating effect of the IT service climate on IT service quality were explored in this study qualitatively and quantitatively. Among the various job resource factors, we found that training, reward, and information system (IS) support can improve the IT service climate. Coworker support shows a non-significant effect on IT service climate. Among the personal resource factors, self-efficacy and hope have significantly positive effects on the IT service climate. Optimism and resilience do not appear to significantly affect the IT service climate. Our results confirm that the IT service climate is an important mediator in enabling certain antecedents to properly impact IT service quality. The IT service climate was found to fully mediate the effects of training, reward, IS support, and hope while partially mediating the effect of self-efficacy. The effect of the IT service climate on IT service quality is also strengthened by a high customer contact frequency. The results presented here may provide scholars and practitioners with a comprehensive, workable understanding of the IT service climate. 相似文献
7.
Information systems (IS) service organizations are increasingly more concerned with their ability to co-create digital services with customers in service ecosystems. Practitioners and researchers, however, lack understanding of which organization mechanisms effectively contribute to IS organizations’ innovation practices. Grounded in service-dominant logic, we hypothesized that process reference frameworks (PRFs), such as the IT Infrastructure Library (ITIL), act as institutional arrangements through their norms, rules, and practices, enhancing IS organizations’ ability to innovate digital services. Data collected from 159 IS organizations confirmed our hypotheses, showing that effects on digital service innovation are mediated by an organization’s digital service climate and co-creation practices. This study makes four major contributions. First, our results contribute to the literature on service-dominant logic and the role of institutional arrangements in facilitating service innovation in service ecosystems. Second, our study offers a novel understanding of PRFs’ role in value co-creation and digital service innovation. Third, by introducing the digital service climate from existing theoretical frameworks that might assist in conceptualizing the role of culture and shared meaning, our study contributes to further theorizing on the social factors that influence service ecosystem practices. Finally, our findings can motivate IT managers to consider using PRFs to develop capabilities for creating business value together with customers. 相似文献
8.
Efforts in IS research have long sought to bridge the gap between the information technology (IT) function and strategic business interests. People perceive affordances (possibilities for action) in information technology artifacts differently as cognitive structures (schema) which bias individual focus. This study explores how an individual's tendency to perceive the ‘trees’ in an IT ‘forest’ (artifact preference) affects their assessment of efforts to achieve more effective IT outcomes. The effect is demonstrated using a relatively simple IT success model. Further, in a sample of 120 survey responses supported by ten semi-structured interviews, we demonstrate that job role and organizational IT complexity systematically impact artifact perception. A better understanding of IT artifact bias promises to help organizations better assess information systems. 相似文献
9.
《International Journal of Information Management》2017,37(5):417-430
Organizations face significant challenges in capturing value from their investments in strategic information systems such as enterprise systems (ES). Managers are a powerful source of influence shaping the post-adoption attitudes and behaviors of users and the success of ES. However, the extant IS literature has focused primarily on the role of top management and theoretical explanations of the role of supervisors in fostering continuing usage of ES are lacking. Drawing on transformational leadership theory and the IS continuance (ISC) model, this paper conceptualizes a theoretical model differentiating the influence mechanisms through which different types of leadership behaviors influence the success of ES. Data collected from 192 users of ES confirms our theorization. We find that transformational leadership behaviors of supervisors influence users’ evaluations of satisfaction and perceived usefulness, while their transactional leadership behaviors influence users’ ES continuance intention by moderating the effects of user satisfaction and perceived usefulness on ES continuance intention. This study advances research on the role of leadership behaviors of supervisors in capturing value from enterprise systems. The research also contributes to practice by suggesting effective strategies for promoting continued usage of mission critical systems such as enterprise systems and delivering value from firms’ IT investments. 相似文献
10.
《International Journal of Information Management》2014,34(2):272-284
Company movements and market changes often are headlines of the news, providing managers with important business intelligence (BI). While existing corporate analyses are often based on numerical financial figures, relatively little work has been done to reveal from textual news articles factors that represent BI. In this research, we developed BizPro, an intelligent system for extracting and categorizing BI factors from news articles. BizPro consists of novel text mining procedures and BI factor modeling and categorization. Expert guidance and human knowledge (with high inter-rater reliability) were used to inform system development and profiling of BI factors. We conducted a case study of using the system to profile BI factors of four major IT companies based on 6859 sentences extracted from 231 news articles published in major news sources. The results show that the chosen techniques used in BizPro – Naïve Bayes (NB) and Logistic Regression (LR) – significantly outperformed a benchmark technique. NB was found to outperform LR in terms of precision, recall, F-measure, and area under ROC curve. This research contributes to developing a new system for profiling company BI factors from news articles, to providing new empirical findings to enhance understanding in BI factor extraction and categorization, and to addressing an important yet under-explored concern of BI analysis. 相似文献
11.
The integration of products and services into a bundled product/service offering by manufacturing organisations is seen as a global trend in today’s competitive business environment. The shift of product-based manufacturers towards offering business solutions and value-added services to consumers is termed as ‘Servitization’. Contrary to the potential benefits expected by adding service activities to the offerings, advocates voice their concerns towards experiential problems and challenges in employing the servitization strategy – termed as ‘Servitization Paradox’. Nevertheless, the shift from product-based delivery to a service-based provision has the potential to significantly impact on developing sustainable and eco-friendly environment. To provide greater insights to the servitization phenomenon, this paper presents a comprehensive analysis of the servitization implementation in manufacturing organisations. In order to respond to the latter, we propose the following three research questions “Q1 – what are the different types of servitization strategies”, “Q2 – what are the different servitization definitions”, “Q3 – what are the potential benefits in selecting a servitization strategy?”, “Q4 – what are the challenges in transitioning towards servitization?”. A systematic literature review is carried out to understand the past trends and extant patterns/themes in the servitization strategy research area, evaluate contributions, summarise knowledge, thereby identifying limitations, implications and potential further research avenues. The key findings confirm servitization studies have contributed both conceptually and empirically to the development and accumulation of intellectual wealth to the manufacturing operations and supply chain discipline. Moreover, the findings clearly indicate the potential of servitization in transitioning manufacturing organisations (e.g. benefits) and utilising innovative technologies to generate business value. Nevertheless, some voices are backing further research/development in the area of servitization due to the several existing challenges. 相似文献
12.
信息系统的建设随着信息科技的发展而如火如荼,在技术层面上取得了长足进步,但因个人层面因素一般不易随技术发展而有较大的本质改变,往往就成了影响信息系统能否成功的主要因素.就国内外影响信息系统成功的个人层面的因素和行为模式进行研究,包括TAM、TPB等的分析,以期为我国信息系统的成功导入提供借鉴. 相似文献
13.
移动团购发展迅速,用户的持续使用意愿是移动团购发展和竞争的关键,ECM、IS成功理论以及两者整合研究是持续使用意愿的主要方式,哪个模型对用户的持续使用意愿解释力度更强是本文研究的主要问题。本文以移动团购为研究对象,基于ECM和IS成功理论比较和整合研究用户的持续使用意愿,构建研究模型。通过调查问卷收集数据,使用SPSS和Smat PLS分析数据,进行假设检验。研究发现ECM、IS成功理论以及两者整合研究模型均适用于持续使用意愿研究,且ECM对于满意度和持续使用意愿的解释力度均大于IS成功理论,而整合理论的解释度最强,整合研究模型更适合于研究用户的持续使用行为。移动团购的满意度受到期望确认、感知有用性和系统质量、服务质量的影响,且期望确认以及感知有用性的影响作用更大,而信息质量的影响作用不显著。 相似文献
14.
Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan’s failure model and one dimension from DeLone and Mclean’s Information Success model. The factors have been mapped to Expectation Disconfirmation Theory (EDT). Experiential survey approach has been used to collect primary data from information systems users who have experienced digital service failure. Structural equation modeling (SEM) has been used for model testing and validation to measure the impact of information, system, functional and service failure of digital service on end users. The findings suggests that information, functional, system and service failure has an impact on the consumers through the outcome, process, cost and user satisfaction of digital services. 相似文献
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16.
基于和谐管理理论，对基于资源基础理论和动态能力理论的IT能力进行了重新构建，并进行了维度划分，阐述了其意义所在。基于和谐管理理论与和谐信息化体系理论，和谐信息化有了新内涵，提出了和谐信息化是企业信息化的绩效，也是企业信息化的一个发展方向。通过对华南地区281个中国企业样本的实证研究，验证了IT能力量表构建的信度和效度，实证结果表明，IT人物互动能力是实现企业和谐信息化的最重要因素，由此表明，企业更应注重IT人物互动能力的提升。案例研究也印证了此结论。在今后研究中，可以IT人物互动能力为和谐主题，分析其在企业信息化各阶段的具体表现，并制定科学的提升计划，以促使企业和谐信息化绩效的实现。 相似文献
17.
信息技术竞争价值两种观点的比较研究 总被引：7，自引：0，他引：7
从理论基础、获取竞争优势的方式和竞争优势的持续性三个维度对战略信息技术应用领域中两种重要观点进行比较研究．基于传统竞争战略观点的战略信息系统,通过识别信息系统（IS）应用的战略机会为企业创造竞争优势,但这种优势由于忽视企业自身特性而难以持续．基于资源基础论（RBV）观点的企业信息技术能力,通过调用和部署企业特有的IS资源为企业获得长期竞争优势．提出了一种IS资源分类方式,并根据资源的六个属性进行描述,分析IS资源对信息技术能力和组织绩效的作用机制,指出信息技术能力研究中存在的问题． 相似文献
18.
[目的/意义]对UTAUT模型在国内IT/IS采纳中的应用现状进行归纳总结,指出UTAUT模型应用中存在的不足、发现可能的发展趋势,以期启发国内应用UTAUT模型进行IT/IS采纳的未来研究。[方法/过程]选用中国知网学术期刊数据库,以UTAUT为检索词进行全文检索,采用文献计量法和内容分析法从研究主题、理论或模型应用方式、调查对象、采纳行为影响因素4个方面对筛选出的实证研究文献进行归纳整理总结。[结果/结论]国内应用UTAUT模型进行IT/IS采纳研究主要围绕互联网+"X"、移动服务领域展开,大部分文献通过扩展UTAUT模型方式,以学生为调查对象借助结构方程模型进行分析,实证研究中萃取的影响因素除UTAUT模型常规变量外,更多关注的是风险、成本、信任。UTAUT模型应用方式主要分为：单一模型、模型扩展、模型组合、模型整合4种方式;按影响因素属性不同可以分为：技术因素、经济因素、个人因素、环境因素和质量因素;按影响因素的作用原理分为：直接因素、间接因素、两栖性因素、调节变量。最后,对未来研究提出一些建议。 相似文献
19.
Alberto Paucar-Caceres Gillian Wright 《International Journal of Information Management》2011,31(6):593-598
We propose a framework to reflect on the development of four information systems (IS) paradigms, arguing that this field has followed a similar path to that of Management Sciences (MS). The framework comprises four IS paradigms/discourses: (1) positivist/normative; (2) soft/interpretive; (3) critical/pluralistic; and (4) constructivist/2nd order cybernetics. The paper characterizes these approaches to IS by using four key terms: System; Organisation; Management and Information, exploring the way these concepts are perceived through the lens of the four paradigms. The paper reports on the nature of current IS trends, from an initial survey of six top IS journals identifying articles adhering to the interpretive, critical and constructivist paradigms published between 1999 and 2009. Results indicate that IS is moving towards research practice in which interpretive, critical and constructivist discourses are utilised. Implications of the proposed framework and publication trends, together with some points for further research, are offered. 相似文献
20.
[目的/意义]我国政府应急情报系统普遍存在重建设轻应用,高投入低效能等问题,系统服务能力难以达到用户期望的水平,对应急管理工作的支撑作用仍不理想。而当前学界与业界对如何提升应急情报系统服务能力的探讨也较少。[方法/过程]梳理了安全情报、应急情报、IT能力管理、IS服务质量评价等领域文献,将应急情报系统服务能力的影响因素归纳为用户因素、技术因素和环境因素三个方面,构建了影响因素模型,并运用问卷调查、专家访谈及结构方程模型对研究假设进行了实证检验。[结果/结论]结果表明用户因素对服务能力存在直接正向影响,而技术因素和环境因素则通过用户因素的完全中介作用间接产生正向影响。研究进一步分析了影响因素间的路径关系与影响机理,为应急各部门提升应急情报系统服务能力提供了理论参考与建议。 相似文献