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1.
政府门户网站是政府电子政务建设的重要部分,其成功的关键取决于用户的持续使用。基于IS持续使用模型(IS Continuance Model)和DeLone & McLean IS成功模型,构建了政府门户网站用户采纳模型。以政府门户网站个人用户为研究对象,通过问卷方式采集了630个有效样本数据,运用结构方程建模方法对模型进行了检验。实证结果表明:(1)用户满意和感知有用性是政府门户网站用户持续使用意向的重要前因;(2)政府门户网站服务质量的四个维度通过用户满意和感知有用性影响用户持续使用意向,但其影响机制存在差异。 相似文献
2.
Mobile banking (m-banking) has emerged dynamically over the years due to consumers' increased use of mobile technologies, their ever-growing lifestyle choices and also the several different economic factors. This paper proposes a new research model by extending the DeLone & McLean information systems (D&M IS) success model to understand users’ actual usage of m-banking. The research model was tested and validated using data collected by survey from 227 Omani residents. This study employed a two-staged analytical approach by combining structural equation modeling and neural network analysis. The results divulge that satisfaction and intention to use stand as two important precedents of actual usage, and the satisfaction also mediates the relationship between service quality, information quality and trust with intention to use m-banking and negates with that of system quality. We have provided the theoretical as well as practical implications of the findings. 相似文献
3.
Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan’s failure model and one dimension from DeLone and Mclean’s Information Success model. The factors have been mapped to Expectation Disconfirmation Theory (EDT). Experiential survey approach has been used to collect primary data from information systems users who have experienced digital service failure. Structural equation modeling (SEM) has been used for model testing and validation to measure the impact of information, system, functional and service failure of digital service on end users. The findings suggests that information, functional, system and service failure has an impact on the consumers through the outcome, process, cost and user satisfaction of digital services. 相似文献
4.
《International Journal of Information Management》2017,37(5):400-416
As a key construct for the IS success model (DeLone & McLean (1992, 2003), information systems benefits for individuals (ISBI) has received considerable attention from researchers over the years. However, much remains to be explored to develop and validate the underlying theoretical dimensions for this crucial construct. Further, a major weakness of the extant research in this area is that most reported studies have been conducted in the context of individual IS application instead of the overall IS in the organization. To fill these gaps in research, we will first present a theoretical conceptualization of the ISBI construct, and then develop and validate a measurement scale for the construct. Drawing from the ERG theory (Alderfer, 1972), Job Characteristic Theory (Hackman & Oldham, 1975, 1976) and other theoretical perspectives, we developed a theory-based TJW framework which consists of three levels: Task performance, Job interaction, and Work enrichment. The nomological validity of the scale was then successfully demonstrated by a partial test of the IS success model using the ISBI measure and a measure of the overall IS use. Finally, we demonstrated the diagnostic power of the construct through an exploratory research model which showed that, while task performance benefits have insignificant effect on satisfaction, both job interaction benefits and work enrichment effects have substantial effects on satisfaction. These study results have thus deepened our understanding on the underpinnings of IS usage behaviors and contributed to the cumulated research on IS success. 相似文献
5.
Measuring the success of mobile government (m-government) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and m-government endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLean’s (2003) updated information systems (IS) success model in order to develop an m-government success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 m-government users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information quality/online service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring m-government system success. 相似文献
6.
The advent of new information technology has radically changed the end-user computing environment over the past decade. To enhance their management decision-making capability, many organizations have made significant investments in business intelligence (BI) systems. The realization of business benefits from BI investments depends on supporting effective use of BI systems and satisfying their end user requirements. Even though a lot of attention has been paid to the decision-making benefits of BI systems in practice, there is still a limited amount of empirical research that explores the nature of end-user satisfaction with BI systems. End-user satisfaction and system usage have been recognized by many researchers as critical determinants of the success of information systems (IS). As an increasing number of companies have adopted BI systems, there is a need to understand their impact on an individual end-user's performance. In recent years, researchers have considered assessing individual performance effects from IS use as a key area of concern. Therefore, this study aims to empirically test a framework identifying the relationships between end-user computing satisfaction (EUCS), system usage, and individual performance. Data gathered from 330 end users of BI systems in the Taiwanese electronics industry were used to test the relationships proposed in the framework using the structural equation modeling approach. The results provide strong support for our model. Our results indicate that higher levels of EUCS can lead to increased BI system usage and improved individual performance, and that higher levels of BI system usage will lead to higher levels of individual performance. In addition, this study's findings, consistent with DeLone and McLean's IS success model, confirm that there exists a significant positive relationship between EUCS and system usage. Theoretical and practical implications of the findings are discussed. 相似文献
7.
Yogesh K. Dwivedi Kawaljeet Kaur Kapoor Michael D. Williams Janet Williams 《International Journal of Information Management》2013
Library operation and management requires the performance of a number of repetitive, painstaking, labour- and time-intensive activities. Hence, in order to increase efficiency and effectiveness, many libraries are moving towards automation of the majority of their activities. Libraries are deploying Radio Frequency Identification (RFID) technology as a substitute for barcode systems for item identification and tracking, and this ultimately enables the automation of the majority of their processes. It is apparent from the available literature that research on RFID-related issues is largely concentrated on technical, organizational and implementation aspects, and less attention has been paid to understanding the use and user-satisfaction aspects. Therefore, this article aims to understand factors affecting the use of RFID systems and user satisfaction in a library context by empirically testing relevant constructs from DeLone and McLean's IS Success Model. A questionnaire-based survey was employed to collect data from a total of 181 respondents, who were all active users of an RFID-based library system. The findings from this study suggest that factors like system quality, use and user satisfaction positively influence consumer attitudes towards RFID-enabled services. The concluding section outlines salient points and briefly describes the associated limitations of this research, along with suggestions for future research directions. 相似文献
8.
The main objectives of this research were to compare and contrast the findings of the relationships among different stages of information systems (IS) strategic planning, system planning, plan implementation, and IS effectiveness across various organizations in Taiwan. The intent was to take a broad look at the key concerns of IS planning across cultures. The relationships among three phases of planning (strategic planning, systems planning, and plan implementation), and their relationships with user satisfaction were examined. Five hypotheses are used to examine the relationships. The correlation analysis results support the following hypotheses: (1) the extent of IS systems planning is positively associated with the extent of IS strategic planning; (2) the extent of plan implementation is positively associated with the extent of IS systems planning; and (3) the extent of IS strategic planning is positively associated with the extent of user satisfaction. IS systems planning has no effect on user satisfaction. IS plan implementation has no relationship with user satisfaction. 相似文献
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10.
《International Journal of Information Management》2017,37(5):417-430
Organizations face significant challenges in capturing value from their investments in strategic information systems such as enterprise systems (ES). Managers are a powerful source of influence shaping the post-adoption attitudes and behaviors of users and the success of ES. However, the extant IS literature has focused primarily on the role of top management and theoretical explanations of the role of supervisors in fostering continuing usage of ES are lacking. Drawing on transformational leadership theory and the IS continuance (ISC) model, this paper conceptualizes a theoretical model differentiating the influence mechanisms through which different types of leadership behaviors influence the success of ES. Data collected from 192 users of ES confirms our theorization. We find that transformational leadership behaviors of supervisors influence users’ evaluations of satisfaction and perceived usefulness, while their transactional leadership behaviors influence users’ ES continuance intention by moderating the effects of user satisfaction and perceived usefulness on ES continuance intention. This study advances research on the role of leadership behaviors of supervisors in capturing value from enterprise systems. The research also contributes to practice by suggesting effective strategies for promoting continued usage of mission critical systems such as enterprise systems and delivering value from firms’ IT investments. 相似文献
11.
Considerable research has focused on information system success (ISS) over the years largely using the models proposed by DeLone and McLean (DM) in 1992 and 2003. Several relationships found in the DM models have been sporadically supported in empirical research although the complete DM models have not been consistently applied. Studies have also interchanged relationships in the 1992 and 2003 models, tested relationships between ISS dimensions unspecified in the DM models, and examined relationships between ISS dimensions and other factors. This study presents a critical meta-review of 53 studies using DM models published between 1992 and 2019, identifies the state of ISS research, and raises several directions for research. 相似文献
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13.
《Information processing & management》2023,60(3):103300
Pre-adoption expectations often serve as an implicit reference point in users’ evaluation of information systems and are closely associated with their goals of interactions, behaviors, and overall satisfaction. Despite the empirically confirmed impacts, users’ search expectations and their connections to tasks, users, search experiences, and behaviors have been scarcely studied in the context of online information search. To address the gap, we collected 116 sessions from 60 participants in a controlled-lab Web search study and gathered direct feedback on their in-situ expected information gains (e.g., number of useful pages) and expected search efforts (e.g., clicks and dwell time) under each query during search sessions. Our study aims to examine (1) how users’ pre-search experience, task characteristics, and in-session experience affect their current expectations and (2) how user expectations are correlated with search behaviors and satisfaction. Our results with both quantitative and qualitative evidence demonstrate that: (1) user expectation is significantly affected by task characteristics, previous and in-situ search experience; (2) user expectation is closely associated with users’ browsing behaviors and search satisfaction. The knowledge learned about user expectation advances our understanding of users’ search behavioral patterns and their evaluations of interaction experience and will also facilitate the design, implementation, and evaluation of expectation-aware user models, metrics, and information retrieval (IR) systems. 相似文献
14.
信息系统的建设随着信息科技的发展而如火如荼,在技术层面上取得了长足进步,但因个人层面因素一般不易随技术发展而有较大的本质改变,往往就成了影响信息系统能否成功的主要因素.就国内外影响信息系统成功的个人层面的因素和行为模式进行研究,包括TAM、TPB等的分析,以期为我国信息系统的成功导入提供借鉴. 相似文献
15.
Purpose
Having been rated the world's leader in e-Government Readiness in 2002, 2004, and 2005, Taiwan sought to capitalize on its experience in e-Government implementation by launching, in 2007, a new Government-to-Citizen service entitled “e-Housekeeper”. The success of this service has since then become an important focus for practitioners.Methodology
The reported research utilizes a psychological approach that is different from the classical models that dominate the existing literature, by examining how citizens’ adaptive–innovative cognitive styles and involvement jointly influence their loyalty intentions towards e-Housekeeper. The style/involvement model is tested by means of information from a sample of 206 Taiwan citizens.Findings
While innovators initiated e-Housekeeper significantly earlier than others, their usage did not last for long. In contrast, more-involved citizens have shown higher loyalty intentions. More specifically, a combination of decision-making style and involvement significantly influences both when citizens try the service and whether they continue to use it: more-involved adaptors reported the strongest loyalty intentions.Originality/value
Practical implications of the findings for the style/involvement model are suggested in the context of enhancing the strategic performance of e-Government services. The value of the style/involvement model is enhanced as a social scientific approach to the analysis of consumer innovation. 相似文献16.
Enterprise Resource Planning (ERP) systems have been implemented globally and their implementation has been extensively studied during the past decade. However, many organizations are still struggling to derive benefits from the implemented ERP systems. Therefore, ensuring post-implementation success has become the focus of the current ERP research. This study develops an integrative model to explain the post-implementation success of ERP, based on the Technology–Organization–Environment (TOE) theory. We posit that ERP implementation quality (the technological aspect) consisting of project management and system configuration, organizational readiness (the organizational aspect) consisting of leadership involvement and organizational fit, and external support (the environmental aspect) will positively affect the post-implementation success of ERP. An empirical test was conducted in the Chinese retail industry. The results show that both ERP implementation quality and organizational readiness significantly affect post-implementation success, whereas external support does not. The theoretical and practical implications of the findings are discussed. 相似文献
17.
Information Technology–enabled e-Governance outlets are being increasingly used in developing economies to facilitate the delivery of e-Government services. These outlets are managed by social entrepreneurs who serve as an intermediary between the citizen and the government. With social entrepreneurship and stakeholder theories as underpinnings and model validation with data from 232 respondents, the current work suggests that social entrepreneurs' satisfaction is derived from a positive public image and satisfaction with stakeholders. The two factors fulfill the entrepreneur’s communion motives and are derived from their economic well-being, an agency motive, which itself is an outcome of the e-Government website service quality. This study also establishes the intervening role of process and the government support for enhancing the social entrepreneur’s economic wellbeing. The study brings the unique perspectives of social entrepreneurship to e-Government service delivery and provides recommendations for policymakers to focus on the satisfaction of such intermediaries for sustainable inclusion into the digital mainstream. 相似文献
18.
Matti Mäntymäki Jani Merikivi Tibert Verhagen Frans Feldberg Risto Rajala 《International Journal of Information Management》2014
Academics and business practitioners are intrigued by the factors that foster continued user engagement in virtual worlds (VWs). It is unclear how, and to what extent, existing theories can explain their continued use. As young people constitute the majority of VW users, understanding the reasons for their continued use intentions is important. Taking the distinctive features of VW services into account, such as the visibility of users’ actions to other users, we contextualize the Theory of Planned Behavior and investigate the role of teenagers’ attitudes, social influences and perceived behavioral control as the determinants of their continued intention to use VW. We then apply a set of constructs from prior Information Systems (IS) literature to decompose these constructs. By analyzing primary data collected from 923 users of Habbo Hotel, a leading virtual world for teenagers, this study confirms the role of users’ intrinsic motivation, interpersonal influence and self-efficacy as key constituents of sustained user engagement in VWs. In addition, we demonstrate that decomposing these three established constructs can capture many of the key contextual characteristics of VWs. The study contributes to the literature by showing that IS theories and constructs are appropriate for the VW setting and teenage users. 相似文献
19.
文章以信息质量和系统质量作为主要测量维度,构建了基于预期-比较范式的网站用户信息满意测评模型,然后采集数据,运用PLS结构方程建模方法对网站用户信息满意测评模型进行验证,获得网站用户信息满意的影响因素、影响程度的有关结论,为网站用户信息满意测评提供指导。 相似文献
20.
[目的/意义] 随着智媒体技术的快速发展,越来越多的企业利用各种智媒体平台与用户进行信息交互,通过获取用户信息数据,分析用户信息行为了解用户需求,提升用户信息服务质量。[方法/过程] 本文以信息系统成功模型为基础,基于信息生态理论构建智媒体环境下企业与用户信息交互意愿的影响因素模型,通过问卷调查和结构方程进行实证研究以验证模型的有效性。[结果/结论] 数据结果表明,智媒体系统质量、信息质量、服务质量以及沉浸体验对用户满意度具有正向影响,且用户满意度正向影响信息交互行为。本研究可以帮助企业完善智媒体的交互功能,对企业智媒体平台健康发展起到一定的指导作用。 相似文献