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1.
ABSTRACT

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of staff. A commitment to experimentation and a willingness to jettison design and functional elements which did not meet user approval kept the design process agile and flexible. Prototype testing of a variety of search options clearly demonstrated that the lack of integration in a library's information system makes it difficult to rationalize and optimize the user's search experience. Difficulties enlisting staff to edit existing Web content were solved by outsourcing content review and editing for Web-appropriate length and format. Except for this content review, the Web site redesign and usability testing were all conducted in-house with limited resources and a nine-month time-frame. The study's focus on user expectations and nomenclature largely confirmed the results of previous studies.  相似文献   

2.
In early 2010, library staff at Bowling Green State University (BGSU) in Ohio designed and conducted a usability study of key parts of the library web site, focusing on the web pages generated by the library's electronic resources management system (ERM) that list and describe the library's databases. The goal was to discover how users find and choose e-resources and identify ways the library could improve access to e-resources through its web site. This article outlines the usability study conducted at BGSU, presents its conclusions about how students at BGSU find and choose databases, contextualizes these findings with other current research about user behavior, and makes recommendations for increasing student use of library e-resources.  相似文献   

3.
Abstract

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site.  相似文献   

4.
ABSTRACT

Growth of their college's off-campus and online course offerings led librarians at SUNY Oswego to run usability tests with off-campus students to compensate for a lack of responses from this population during earlier usability testing. Constraints on testing with off-campus students included lack of funding and librarian time, as well as difficulty in attracting student participation. A brief usability study that could be completed by students in the first 10 minutes of class was devised, consisting of a first click test, a survey question, and a top task analysis activity. The study was conducted with 22 students from a satellite-campus Master's in Education program. Discussion includes selecting appropriate tests, analysis of study results, and application of data for improving Website design and information literacy instruction in an academic library.  相似文献   

5.
OBJECTIVE: A user-focused design approach was taken to develop a new "live reference" service at the Health Sciences Library, University of Saskatchewan. The name of the service, the placement of the links, and the design of a graphical button were seen as key elements in creating service awareness and its subsequent use. METHODS: To ensure library users recognized and understood the label for the new service, selected library users were given an opportunity to choose a phrase that would best describe the service. The top two preferred phrases were then placed on the library Web pages as text and graphic images for further testing. Some pages had links in multiple locations to determine which placement worked best. Task-based usability testing was carried out with participants who were unaware of the new service. Participants were observed as they completed seven Website tasks arranged in increasing levels of difficulty to see whether they would notice the live reference service and seek assistance. RESULTS: The high level of recognition and use of the service indicate that the label name and link placement were effective with library Website users. CONCLUSIONS: Using user-centered design methodology helped ensure that the new live reference service was visible and used and demonstrated the effectiveness of the user-centered design approach for adding new services to an existing Website.  相似文献   

6.
A review of the research background shows that despite the usability of customer knowledge for libraries, the concept of Customer Knowledge Management (CKM) in libraries is rarely addressed. The purpose of this study was to identify the indicators, operational instances as well as the design and validation of an all-inclusive CKM implementation instrument in academic libraries. The study was conducted in two quantitative and qualitative phases. The final instrument was a CKM strategy that consisted of various indicators preliminary designed by drawing on literature review, and operational instances identified by qualitative interviews with 12 academic library managers. A Delphi study with 20 experts was used to assess the experts’ degrees of agreement on the retrieved indicators and instances. The result was a reliable and valid checklist consisting of 67 instances under 6 major and 12 minor indicators. This instrument would allow managers to assess the state of CKM in their academic libraries, improve their library performance by checking the strengths and weaknesses against the indicators, and also serve as a basis for training the academic library staff on how to successfully implement CKM. With objective instances, the instrument is expected to improve the quality of customer services, customer satisfaction, and customer loyalty.  相似文献   

7.
公共图书馆网站信息构建可用性评价研究   总被引：12，自引：0，他引：12  
在信息构建和可用性定义和关系的基础上，结合调查的16所国内较大的公共图书馆网站信息构建中存在的可用性问题，尝试性地建立一套适用于公共图书馆网站可用性评价的指标体系，并对上海图书馆网站信息构建的可用性进行实证分析和评价。  相似文献   

8.
ABSTRACT

The Michigan State University (MSU) Libraries' Website has a case of TMI: too much information organized by librarians for librarians. Finding relevant information about various library services, including the 24/7 Distance Learning Support Line, and access points to scholarly resources is often cumbersome, and given the limited time and staffing available in Web Services, it was impractical to embark on a comprehensive Website redesign. Instead, the implementation of two systems, LibAnswers and the A–Z Database List in LibGuides v2 CMS, served as a means for addressing the TMI issue and improving the usability of the MSU Libraries' Website. This case study will map the MSU Libraries' experience of implementing the LibAnswers and the A–Z Database List from early vision to launching the end product, as a means for resolving the “too much information” issue and improving the usability of the library's Website.  相似文献   

9.
ABSTRACT

User feedback on Web site design can be vital to understanding what issues library users may encounter when visiting a Web site, but obtaining this feedback can be time consuming, difficult to structure, and expensive. In past years, staff working on the Cal Poly Pomona University Library Web site collected user feedback from surveys and usability testing. This team was interested in acquiring a more basic understanding of how users interact with the Web in general, whether for research or other purposes, and how such experiences could inform design decisions. This article will discuss what focus groups are, why libraries should consider conducting focus groups for Web site testing and development, how focus groups can complement usability testing, and if focus groups are worth the time and effort. Results from focus group sessions will also be shared and discussed including information that fueled design decisions and benefits that participants gained from the experience.  相似文献   

10.
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11.
Web site usage statistics are a widely used tool for Web site development, but libraries are still learning how to use them successfully. This case study summarizes how Morris Library at Southern Illinois University Carbondale implemented Google Analytics on its Web site and used the reports to inform a site redesign. As the main campus library at a research university with about 20,000 undergraduate and graduate students, the library included resources from multiple library departments on a single site. In planning the redesign, Morris Library's Virtual Library Group combined usage reports with information from other sources, such as usability tests and user comments. The Virtual Library Group faced barriers to interpreting and applying the usage statistics in the site redesign, including some that were specific to the library's implementation of the Google Analytics tool and some limitations inherent with Web usage statistics in general. Some key barriers in applying the usage statistics to a redesign included sifting through data that did not have implications for the site redesign, interpreting the implications of usage numbers for the site redesign, and balancing competing interests within the library. Nevertheless, the usage statistics enabled the Virtual Library Group to make better decisions by providing a source of factual information about the site's use rather than relying on staff members’ opinions and conjectures.  相似文献   

12.
Usability testing on library search tools was conducted with ten students and eighteen library staff members at Syracuse University. The study addressed three research questions: (1) Do the ways in which librarians carry out search tasks on the library Web site vary from those of student users?; (2) Are those variations indicative of different mental models, i.e. different experience with and knowledge about the content and search tools on the Web site?; and (3) If there are differences, what are the implications of those different models for the usability of the site by students? Participants were tasked by using the library's Web site to locate both known items and items about a subject in the library's collection. The two groups differed in the success with which they were able to complete the tasks, as well as the time used. There were differences in the selection of search tools, the syntax used within the search box, the expectations of how library resources are organized, and the level of persistence as tasks were performed. Students’ behavior is characteristic of different mental models for how search tools work. The results are applicable to the design of the library's Web site and have implications for how library staff conduct reference and instruction services.  相似文献   

13.
A transition of content management systems provided Kornhauser Health Sciences Library with an opportunity to redesign the library’s website to be more user-friendly, efficient, and visually appealing. A multistage approach was taken: (1) informal interviews of various stakeholders from the library, (2) a redesign using information gained from those stakeholders, and (3) a retrospective comparative usability study. This study was conducted with the goal to inform library staff whether the redesigned website improved accuracy and efficiency of information retrieval through the completion of timed tasks. In addition, user satisfaction was measured through guided interview questions.  相似文献   

14.
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15.
ABSTRACT

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to conceptualize how information should be classified and presented on the library's main page. Usability scenarios and think-aloud protocols were used to explore how students, especially those new to the campus, conceptualize the information-seeking process and how they go about conducting a search. Participants included library employees, university faculty, staff, and students. These methods can be replicated by any library, large or small, and demonstrate that even small-scale usability evaluations can improve patrons' understanding of and access to library resources.  相似文献   

16.
[目的/意义]互联网技术的飞速发展持续不断地影响着用户信息获取的方式与途径,要求图书馆网站从原来的"以内容为中心"向"以用户为重心"转型。了解读者在访问网站过程中获取和处理信息的认知机制,对于提高图书馆网站可用性,维持图书馆网站的可持续发展十分重要。[方法/过程]对60所国内外综合排名靠前的高校图书馆网站进行在线调研,以认知心理学理论为指导,对网站的版式设计特点进行分析;并以北京大学图书馆英文版门户改版为实例,介绍将认知理论应用在英文版门户改版时的权衡与思考。[结果/结论]最终总结出4条版式设计的经验：为首屏而设计、为滚动而设计、为分类而设计、为用户而设计,以期在其他图书馆进行网站改版时起到参考作用。  相似文献   

17.
ABSTRACT

Can we use the methods of Web usability testing to learn about library instruction? This article is among the first in the field trying to establish a link between usability and instruction. The author discusses useful insights that Web usability can bring to our pedagogy as well as to the efficiency of library instruction. The result of a Web usability study conducted at LaGuardia Community College in 2005 are examined. Findings suggest direct relationships between what is being taught in library instruction sessions and how students browse and search library resources. The author discusses vocabulary test results and draws some parallel with students' success at finding information on the library Web site. Finally, a conceptual model of library instruction assessment through usability studies is presented. The author hopes to provide an innovative approach to library instruction assessment.  相似文献   

18.
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19.
In the Fall of 2009, the Moraine Valley Community College Library, using guidelines developed by Jakob Nielsen, conducted a usability study to determine how students were using the library Web site and to inform the redesign of the Web site. The authors found that Moraine Valley's current gateway design was a more effective access point to library resources than a mock-up site which incorporated a central-search box on the site homepage. This finding stands in contrast to the observed trends of library Web site design that emphasizes a “Googlized” search.  相似文献   

20.
Abstract

Library Web pages are increasingly designed to be the initial entry point for research, whether used from the library or off campus. But the pages must be intuitive and easy to use or students may bypass them completely, in favor of more familiar Web resources. This article presents the process, results, and evaluation of a Web usability study conducted at Linfield College with undergraduate participants. Web usability testing was a relatively quick and inexpensive way to find out how students used the library Web pages, information that proved invaluable in making effective modifications to them. In the process, researchers gained insights into student online searching and research patterns that have informed reference and teaching activities as well.  相似文献   

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