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1.
《Government Information Quarterly》2018,35(3):418-427
The gap between the approval of RTI laws and their implementation leaves room for discretionary bias and discrimination from government officials. This paper explores possible discretionary bias and ultimately discriminatory behavior exhibited by Uruguayan government agencies while answering RTI requests. We explore whether public officials are more likely to respond to requests from citizens that are informed about their right under the RTI law vs regular citizens, as well as from influential citizens (journalists and firm owners). We also assess whether public servants' responses to RTI requests are gender-biased. We conducted a randomized field experiment to test for unequal treatment given to citizens' requests by Uruguayan government officials, considering different citizen categories. We find that only those citizens who know the RTI law and invoke its existence have a greater likelihood of obtaining an answer from bureaucrats. This result is driven mostly by men's requests declaring they know the law when making their request, while invoking the law doesn't make a difference in responses to women. These findings show that public campaigns to promote citizens' awareness of RTI laws and their use, not only would increase requests, but also governments' responsiveness regarding RTI requests. 相似文献
2.
Kristina Riegert 《Journalism Practice》2015,9(6):773-790
This article explores how nine Swedish cultural editors and managers in mainstream media institutions define cultural journalism and its political dimensions during times of increased digitization and media convergence. Swedish cultural journalism is aesthetic and political critique applied to subject areas (music, literature, etc.) and contemporary societal and ethical issues. Drawing on Zelizer we ask whether there is a common interpretive community of cultural journalists in different media regarding: (1) how they define their scope, (2) how they understand “the political” in cultural journalism and its implications for democracy, and (3) how they view media convergence and digitalization. We find that although editors/managers from different media share a basic understanding of cultural journalism as an alternative perspective to news, “the political” in cultural journalism is approached differently in the press and the public service broadcast media. Furthermore, due in part to structural conditions, they also see the effects of digitization differently, forming sub-communities on two counts. This study thus contributes new knowledge to a field previously focused almost exclusively on newspapers. 相似文献
3.
Godwin KaisaraAuthor Vitae 《Government Information Quarterly》2011,28(2):211-221
Over the past decade, governments have embarked on major Information and Communication Technology (ICT) investments in an attempt to take advantage of the benefits of the internet in extending the channels by which services are provided to their respective citizenries. With the increasing reliance on ICTs, one of the challenges facing public sector managers is how to evaluate the success or effectiveness of their ICT investments. Given the citizen-focused objectives of governments, service quality approaches offer a suitable frame for evaluating ICT effectiveness. This paper therefore extends current e-Service quality research into the e-Government domain. The paper reports on the development of a multi-item instrument for evaluating the e-Service quality constructs of an e-Government website in South Africa. The development of this instrument also takes into account the service delivery principles which have been adopted by the South African government viz. the Batho Pele program. The study shows that there are six service quality dimensions applicable in e-Government evaluation, viz. website design, navigation, communication, site aesthetics, information quality, and security. The generic instrument allows practitioners to modify and utilise it according to their needs. 相似文献
4.
Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery 总被引：1，自引：0，他引：1
Christopher G. ReddickAuthor Vitae Michael TurnerAuthor Vitae 《Government Information Quarterly》2012,29(1):1-11
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government. 相似文献
5.
Ida Lindgren Christian Østergaard Madsen Sara Hofmann Ulf Melin 《Government Information Quarterly》2019,36(3):427-436
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service. 相似文献
6.
我国公共图书馆网上咨询服务现状分析 总被引：5，自引：0，他引：5
网上走访34家国内公共图书馆,通过调查各馆的网站建立情况,网上参考咨询服务开展情况,咨询台的设置,网上咨询服务的方式以及馆藏数字资源的建设,大体上反映了目前国内公共图书馆网上参考咨询服务的状况,并就现存的问题提出一些合理化建议. 相似文献
7.
The aim of this paper is to analyse the different ways in which journalists negotiate representations of their professional and personal identity on social media platforms. We argue that the differing representations of personal and professional identity on social media correspond to the professional, organisational and institutional tensions that have emerged in this new space. Using qualitative interviews with various journalists and editorial staff from Australian media organisations across television, radio, print and online publications, we indicate that journalists present their personal and professional identity on social media in three different ways. The first group create public, professional social media accounts, but also create secondary, private accounts that are only accessible to personal networks. The second group either choose, or are required by their media organisation, to only have a professional presence on social media; that is, they have public accounts that are only associated with their media organisation and display only their professional activities. The last group merge a professional and personal identity on their social media sites, showing aspects of their personal and their professional lives on publically available accounts. 相似文献
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Sarah C. Johnson 《Public Services Quarterly》2019,15(1):13-23
While the collaborative trend among professional social workers and librarians gains traction and attention, literature about the utilization of student social workers partnering with libraries is non-existent. Over 64,000 students are currently enrolled in master-level social work (MSW) programs throughout the United States and nearly all are required to complete at least 900?hours of fieldwork. Such students provide untapped skills, knowledge, and values that can help address the broader—and very real—needs of patrons. By reaching out to MSW programs, public librarians play a critical role in helping advance tolerance for a diversity of people and much-needed services. While the professional values and ethics of both librarianship and social work have strong overlap, librarians can invite social work students to partner with them; particularly as libraries are still considered nontraditional service points. MSW students can work with libraries to expand programing, strengthen outreach, and enhance the professional development of both social workers and librarians to the benefit of marginalized patrons. 相似文献
10.
劳务工为城市建设做出重要贡献的同时对讲座类公共文化服务也有着迫切需求,公共图书馆又具有开展讲座的专业优势。宝安区图书馆通过对开展劳务工讲座六年多的实践分析研究,提出开展劳务工讲座应整合区域资源、对讲座主题进行专业策划,并增加为劳务工子女开展的讲座,利用讲座衍生产品等对策,在保障劳务工文化权利实现的同时引导广大劳务工利用公共图书馆资源,推广全民阅读,营造书香社会。 相似文献
11.
劳务工为城市建设做出重要贡献的同时对讲座类公共文化服务也有着迫切需求,公共图书馆又具有开展讲座的专业优势。宝安区图书馆通过对开展劳务工讲座六年多的实践分析研究,提出开展劳务工讲座应整合区域资源、对讲座主题进行专业策划,并增加为劳务工子女开展的讲座,利用讲座衍生产品等对策,在保障劳务工文化权利实现的同时引导广大劳务工利用公共图书馆资源,推广全民阅读,营造书香社会。 相似文献
12.
专业图书馆应进一步发挥自身优势,特别是现代化、网络化、数字化的优势,加强数字化服务创新。以中国石化石油物探技术研究院图书馆数字化信息服务实践为例,提出了专业图书馆数字化服务创新的思考。 相似文献
13.
图书馆如何向农民工提供知识援助 总被引：5，自引：0，他引：5
农民工对改革开放贡献最大但收益最小,是处于社会底层的庞大弱势群体。他们整体文化素质低、文化权益得不到保障,但求知欲强烈,渴望利用图书馆。在国家提出构建公共文化服务体系、实现公共文化服务均等化的政策环境下,图书馆应通过实行全面免费服务、以合作方式多办临时或半临时图书室、扶持社会力量自办农民工图书馆等制度创新来向农民工提供知识援助。加强农民工图书室的业务管理、利用流动书车送书、设立开放的农民工推荐书架、定期为农民工开展培训与文化活动,是图书馆服务农民工的积极有效方式。 相似文献
14.
《Government Information Quarterly》2020,37(3):101484
Social media enables public sector organizations to connect with citizens. Next to this, it can help organizations provide more detailed and useful information. But to what extent is social media used by local governments for interaction purposes, and what factors influence this? In this article, we study how Dutch local governments use Twitter for interaction, linking this to political, institutional, and socio-economic determinants. We find that politically fragmented municipalities use Twitter more for interaction, suggesting that political multiplicity forms a stimulus for more online engagement. Moreover, municipalities that have a Twitter account for a longer time make more advanced use of its functions, implying that municipalities with longer experience are better acquainted with a platform's strengths and weaknesses. Finally, municipalities with a higher presence of people in the age group 20–65 as well as municipalities with more higher-educated people use their social media more for interaction. The same counts for municipalities with more ICT workers. 相似文献
15.
The number of migrant farmer workers in China has increased so rapidly that they can't be ignored anymore as a vulnerable group in the coming information society. This study formulates a theoretical framework on the process of seeking for government information online and employs a method of questionnaire survey to investigate the information needs of migrant farmer workers and their behavior of using e-government service. The findings drawn include inconsistency of information seeking behaviors with information needs, and conditions of transfer from potential users of e-government services to actual users, such as information literacy, IT environment, the influence of social networks, the operations of government websites, and targeted services. Several policy recommendations are presented based on these findings, including improvements in the workers' information capacity, construction of special e-government programs aimed at such workers, and enhancement of public library systems and government service offerings to this target group. 相似文献
16.
信息时代专业图书馆的服务创新 总被引：2，自引：0，他引：2
文章论述了专业图书馆在数字化、网络化进程的影响下,读者需求与图书馆任务的改变,认为只有思想创新、服务创新才能促进专业图书馆的生存与发展,并提出了专业图书馆信息服务的新模式。参考文献5。 相似文献
17.
Many adjectives are used in the context of transforming government including making it more open, transparent, participative, agile, responsive and so forth. Most, if not all, of these adjectives are either in themselves public values or reflect one or more underlying public values. This paper examines the relationship between information and communications technology (ICT), transformative government and such public values and proposes a framework for further research. A study of the literature on public values is used to develop a typology of public sector values likely to be affected by ICT. This impact is examined for a number of these values. For others hypotheses about the impact of ICT on other values are then posited. It is argued that ICTs can and do have transformational impacts on public values, though not always for the better, concludes that values are a potential powerful lens for considering such impacts and sets out a programme of research into these relationships. 相似文献
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文化信息资源数字化建设与服务初论 总被引：1，自引：0，他引：1
文章对文化信息资源数字化建设的流程和基于网络进行数字化服务的方式进行了初步论述,提出采用现代信息技术,基于网络建立农村公共文化服务体系,是实现社会主义新农村文化跨越式发展的较好选择。参考文献6。 相似文献
20.
《The Reference Librarian》2013,54(58):163-176
Abstract The Brandeis model of reference service features two tiers of staff, a first tier of non-professional workers and a second tier of professional librarians, and separate, yet interconnected, working environments. The non-professionals work the Information Desk, and the professionals work out of their offices. This study finds that while the model might be suited to a large graduate university library, it is not an efficient use of professional resources when the non-professionals are often unevenly-trained work-study students of varying skills or interest, or where the volume of reference questions, rather than “directional” questions, does not justify a two-tiered model. 相似文献