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Juan-Gabriel Cegarra-Navarro José Rodrigo Córdoba Pachón José Luis Moreno Cegarra 《International Journal of Information Management》2012
As a mixture of new technologies, processes and services oriented to the citizen, e-government has become one of the most important keywords for the public sector reform with proponents claiming that it guarantees transparency, accountability and better communication between local and national administrations and their public. Few if any studies have investigated the factors that might contribute to the establishment of trusting relationship between city councils and citizens. This paper examines the relative importance and significance of three types of information communication technologies (ICTs) towards the use of e-government and the development of civic engagement. We conduct an empirical investigation of 179 Spanish official town websites (web sites in the municipalities). The research findings suggest that implementing ICT not only involves a step towards an increase in the use of e-government services by people, but also provides numerous opportunities for their civic engagement. The main conclusion of this study is that although ICT can leverage the adoption of e-government, it cannot create alone engagement with traditional activities of the local government. What is missing from this relationship is a mediating variable (adoption of e-government by government officers), which in turn can greatly help to better understand how ICT impacts relationships between governments and their citizens. 相似文献
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《Information processing & management》2016,52(3):430-445
The explosion of online user-generated content (UGC) and the development of big data analysis provide a new opportunity and challenge to understand and respond to public opinions in the G2C e-government context. To better understand semantic searching of public comments on an online platform for citizens’ opinions about urban affairs issues, this paper proposed an approach based on the latent Dirichlet allocation (LDA), a probabilistic topic modeling method, and designed a practical system to provide users—municipal administrators of B-city—with satisfying searching results and the longitudinal changing curves of related topics. The system is developed to respond to actual demand from B-city's local government, and the user evaluation experiment results show that a system based on the LDA method could provide information that is more helpful to relevant staff members. Municipal administrators could better understand citizens’ online comments based on the proposed semantic search approach and could improve their decision-making process by considering public opinions. 相似文献
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Lorian Leong 《The Information Society》2020,36(2):97-108
AbstractThis exploratory study investigates the encounters and everyday experiences with the Facebook algorithm of 18 informants in Yangon, Myanmar. It draws on domestication theory and research on algorithms to understand how users come to use and respond to Facebook. Findings showed that their particular perception of Facebook algorithm—Friends funnel information—informs their domestication process, wherein they add strangers as Friends to draw more information flows to their News Feeds. 相似文献
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Government agencies often face trade-offs in developing initiatives that address a public good given competing concerns of various constituent groups. Efforts to construct data warehouses that enable data mining of citizens’ personal information obtained from other organizations (including sister agencies) create a complex challenge, since privacy concerns may vary across constituent groups whose priorities diverge from agencies’ e-government goals. In addition to privacy concerns, participating government agencies’ priorities related to the use of the information may also be in conflict. This article reports on a case study of the Integrated Non-Filer Compliance System used by the California Franchise Tax Board for which data are collected from federal, state, and municipal agencies and other organizations in a data mining application that aims to identify residents who under-report income or fail to file tax returns. This system pitted the public good (ensuring owed taxes are paid) against citizen concerns about privacy. Drawing on stakeholder theory, the authors propose a typology of four stakeholder groups (data controllers, data subjects, data providers, and secondary stakeholders) to address privacy concerns and argue that by ensuring procedural fairness for the data subjects, agencies can reduce some barriers that impede the successful adoption of e-government applications and policies. The article concludes that data controllers can reduce adoption and implementation barriers when e-government data mining applications rely on data shared across organizational boundaries: identify legitimate stakeholders and their concerns prior to implementation; enact procedures to ensure procedural fairness when data are captured, shared, and used; explain to each constituency how the data mining application helps to ensure distributive fairness; and continue to gauge stakeholders’ responses and ongoing concerns as long as the application is in use. 相似文献
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Online platforms, from Facebook to Twitter, and from Coursera to Uber, have become deeply involved in a wide range of public activities, including journalism, civic engagement, education, and transport. As such, they have started to play a vital role in the realization of important public values and policy objectives associated with these activities. Based on insights from theories about risk sharing and the problem of many hands, this article develops a conceptual framework for the governance of the public role of platforms, and elaborates on the concept of cooperative responsibility for the realization of critical public policy objectives in Europe. It argues that the realization of public values in platform-based public activities cannot be adequately achieved by allocating responsibility to one central actor (as is currently common practice), but should be the result of dynamic interaction between platforms, users, and public institutions. 相似文献
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This research tracked web sites posting or linking to software known as DeCSS over a 26-month period coinciding with a U.S. lawsuit that found posting and linking to the DeCSS software to be illegal. Results showed a decrease in the number of web pages posting the DeCSS software, and a decrease in the number of web pages linking to DeCSS. Seven web sites retained their DeCSS posting for the entire 26-month study period. An increasing number of sites posted nonexecutable forms of DeCSS, and results show a large percentage of web sites contained political speech. The persistence of DeCSS linking and posting was surprising given the prohibition on linking and posting within the United States and given the obsolescence of DeCSS as a DVD decrypter. We suggest that DeCSS linking and posting persists primarily as a political symbol of protest. 相似文献
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This research tracked web sites posting or linking to software known as DeCSS over a 26-month period coinciding with a U.S. lawsuit that found posting and linking to the DeCSS software to be illegal. Results showed a decrease in the number of web pages posting the DeCSS software, and a decrease in the number of web pages linking to DeCSS. Seven web sites retained their DeCSS posting for the entire 26-month study period. An increasing number of sites posted nonexecutable forms of DeCSS, and results show a large percentage of web sites contained political speech. The persistence of DeCSS linking and posting was surprising given the prohibition on linking and posting within the United States and given the obsolescence of DeCSS as a DVD decrypter. We suggest that DeCSS linking and posting persists primarily as a political symbol of protest. 相似文献
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Abuse of information entrusted to organizations can result in a variety of privacy violations and trust concerns for consumers. In the event of violations, a social media brand or organization renders an apology – a form of social account – to alleviate users’ concerns and maintain user membership and engagement with the platform. To explore the link between apology offered by a social media brand or organization and the users’ trust dynamics in the brand’s services, we study how organizational integrity can contribute to reducing individuals’ privacy concerns whiles increasing or repairing their trust. Drawing on organizational behavioral integrity literature, our proposed research model suggests that the persuasiveness of an apology following a data breach affects users’ trust or spillover trust through their perceptions of the degree of alignment between the words in the apology and the actions of the violating entity. Based on a survey of Facebook users, our findings show that persuasiveness of an apology has a significant impact on users’ perceptions of the alignment between the social media brand’s (i.e. Facebook) words and subsequent actions. These perceptions impact social media brand trust (i.e. users’ trust in Facebook and allied services such as Instagram). We also find that, post data breach incidence, while integrity of the social media organization partially mediates the relationship between persuasive apology and users’ trust, it fully mediates the relationship between the persuasive apology and the privacy concerns expressed by the users. However, users’ privacy concerns do not contribute much to the repair of trust needed to maintain their membership. 相似文献
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This paper offers a novel contribution to an evidence-based assessment of the attractiveness features (or perceived qualities) of cities or urban neighbourhoods, based on a quantitative evaluation of such areas by introducing and applying what is called ‘city-love’ analysis. To put this new concept in context, we offer first a concise overview of related and complementary notions (e.g. happiness, satisfaction, well-being, quality of life, contentment). Then we propose a new departure for attractiveness research pertaining to micro-based information on residents or users of cities by introducing the notion of a ‘city-love production function’. This function expresses the ability of cities to enhance the love or appreciation for a city or its neighbourhoods through an appropriate combination of five specific ‘city capital’ constituents. We test the validity of this so-called ‘Pentagon’ approach to city love by means of the city-love production function using a multivariate econometric model based on extensive heterogeneous statistical data on municipalities in Sweden and complemented with cell phone data. Our results are confronted with empirical ‘big data’ on the appreciation of Swedish places – and their characteristics – taken from social media platforms. The study offers also interesting findings from an advanced spatial-econometric and multilevel modelling approach. Our estimations show that the concept of the city-love production function allows us to quantitatively uncover important determinants of citizens’ love for their local environment. 相似文献
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"后实利性"诉求反映的是后工业社会民众面对社会问题时的价值追求,它起源自西方,但在学术界并没有严格的界定。本文试图在界定公民"后实利性"诉求内涵的基础上,探讨其与正在当代中国兴起的网络民意之间的契合,并得出结论:公民"后实利性"诉求已经显现于网络平台之上,即"网络民意"。文章进一步探讨了公民诉求"后实利性"在政府公共政策制定过程中具有的意义。 相似文献
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Veera Kangaspunta 《The Information Society》2013,29(5):275-288
AbstractThe research on online news comments has been dominated by a normative approach and has centered on media engagement. Normativity and media dominance have also featured big in the theoretical discussions on the public sphere. This article presents a case study of online news comments, combining a novel methodological testing of social network hypotheses to examine user–user interactions in online comments with a conceptual discussion of the potential connections between social network research and theories of the public. The social network analysis in this study indicated that users (online commentators) do not constitute highly dense networks, although their relations can be studied as social networks. However, this analysis can only explore limited features of this online phenomenon and requires complementary methods. From a conceptual perspective, this article confirms the role of shared issue for a potential public and also emphasizes the importance of context, actors, and meanings for understanding the public. 相似文献
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Online social media is transforming the way customers communicate and exchange product information with others. Consumers increasingly rely on the opinions and recommendations from social media members when making purchasing decisions. However, information received from social media may have different meanings and social implications for consumers. Based on the theory of informational social influence and heuristic-systematic model (HSM), we develop a model to understand the relative importance of informational social influence, normative social influence, and perceived information quality on the consumer’s social shopping intention under different levels of product involvement. The results of the structural equation modeling (SEM) using a sample of 503 consumers in the Facebook brand fan pages indicate that social influences have a greater impact on the consumer’s social shopping intention than perceived information quality. Three social interactional factors (perceived similarity, familiarity, and expertise) have a positive effect on social shopping intention via the mediation of informational, normative social influence and perceive information quality. The multiple-group analysis suggests that high product-involved consumers are motivated to exert more cognitive effort to evaluate the product information. In contrast, low product-involved consumers are more susceptible to informational social influence. We draw on these findings to offer implications for researchers and practitioners. 相似文献
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The article reviews the debates and policies on access to public-sector information (PSI) in Europe in relation to the contests between policies of open access, rights of access to PSI by citizens and business, and the assessment of the cost benefits of PSI to the economy and society. The political dimension of these debates within the European Union is highlighted to demonstrate the complexities of the governance of information within a pan-European regulatory framework. 相似文献
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电子政府信息公开隐私权保护制度 总被引：1，自引：0，他引：1
隐私信息是政府信息公开的例外,但有时政府信息公开又在无形中侵害公民隐私权。公民既要保护自己的隐私权,免受他人获取、公开和传播隐私信息,又希望政府信息全面公开,以充分保障自己的知情权。尤其在人们越来越注重保护个人隐私权的数字时代。因此,政府机关在公开政府信息的同时,如何能够做到既合理公开政府信息又保护公民的隐私权就值得思考。 相似文献
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《普罗米修斯》2012,30(3):229-236
This paper examines how Estonians dealt with the news concerning the September 11 attacks in the new electronic communication space of the Internet. This work will summarize people's discussions on the Internet relating to the September 11 attacks by outlining the different narratives that carried people's attitudes and knowledge. The paper aims to show that the Internet was used, not only as a medium for obtaining more information about the attacks, but also as a medium for discussion and crisis support. This research is based on: (1) a survey amongst Tartu University students and follow-up semi-structured interviews; (2) an analysis of the comment pages on Estonian electronic newspapers; and (3) an analysis of three chat logs from Estonian talkers. 相似文献
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The implementation of digital contact tracing applications around the world to help reduce the spread of the COVID-19 pandemic represents one of the most ambitious uses of massive-scale citizen data ever attempted. There is major divergence among nations, however, between a “privacy-first” approach which protects citizens’ data at the cost of extremely limited access for public health authorities and researchers, and a “data-first” approach which stores large amounts of data which, while of immeasurable value to epidemiologists and other researchers, may significantly intrude upon citizens’ privacy. The lack of a consensus on privacy protection in the contact tracing process creates risks of non-compliance or deliberate obfuscation from citizens who fear revealing private aspects of their lives – a factor greatly exacerbated by recent major scandals over online privacy and the illicit use of citizens’ digital information, which have heightened public consciousness of these issues and created significant new challenges for any collection of large-scale public data. While digital contact tracing for COVID-19 remains in its infancy, the lack of consensus around best practices for its implementation and for reassuring citizens of the protection of their privacy may already have impeded its capacity to contribute to the pandemic response. 相似文献
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The goal of the study presented in this article is to investigate to what extent the classification of a web page by a single genre matches the users’ perspective. The extent of agreement on a single genre label for a web page can help understand whether there is a need for a different classification scheme that overrides the single-genre labelling. My hypothesis is that a single genre label does not account for the users’ perspective. In order to test this hypothesis, I submitted a restricted number of web pages (25 web pages) to a large number of web users (135 subjects) asking them to assign only a single genre label to each of the web pages. Users could choose from a list of 21 genre labels, or select one of the two ‘escape’ options, i.e. ‘Add a label’ and ‘I don’t know’. The rationale was to observe the level of agreement on a single genre label per web page, and draw some conclusions about the appropriateness of limiting the assignment to only a single label when doing genre classification of web pages. Results show that users largely disagree on the label to be assigned to a web page. 相似文献
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公共图书馆网站作为社会公众获取各种信息资源的一个有效媒介,无疑成为政府信息公开制度中不容忽视的服务渠道。通过对国内省、自治区、直辖市、特别行政区公共图书馆网站的访问,对其在政府门户网站链接、政府信息数据库的提供、政府信息整合平台、检索方式的提供等方面进行研究、分析,针对其中存在的问题提出对策,以便更好的发挥公共图书馆在政府信息服务方面的作用。 相似文献