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1.
Abstract

Creative, effective use of a committee can accomplish much toward increasing library outreach to the various constituents served. This article will address the outreach activities of the Georgia State University (GSU) Pullen Library's Communications and Public Relations Committee (C&PR), a library standing committee that has developed into a major contributor for Pullen Library public relations. The communities served by the library's C&PR are defined as GSU students, faculty and staff, and the wider metropolitan community of Atlanta, especially Georgia legislators and university and library donors. C&PR has responsibility for a variety of projects and events that serve these communities, such as Leadership Appreciation Night (the event for Georgia Legislators), Faculty Authors Exhibits, and displays for students and staff, such as Freshmen Week and Staff Information Day. This paper will also address the changing role of the committee as needs for public relations activities change in the university and  相似文献   

2.
This article focuses on the health information needs of the State of Oklahoma, which ranks 45th among all 50 states in the health status of its citizens. A deficit in collections technology, a lack of knowledge about medical information in service staff, and poor marketing and outreach efforts in lightly populated counties and towns have worked against the provision of solid health information to the populace. The author points out how grants have provided funding for collaboration, partnerships, and training to certification (Medical Library Association’s Consumer Health Information Specialist Certification [CHIS]) for many staff as health information specialists. Although the issue of health information is still significant in Oklahoma, the Oklahoma library community has made inroads in handling a severe community problem in which the author believes that U.S. public libraries should be heavily involved.  相似文献   

3.
ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.  相似文献   

4.
The author examined the survey results from 721 rural libraries throughout the United States and Canada to learn more about how they are serving older adults (defined here as anyone 65 years and older). The following areas of library service in particular were studied: funding sources, collections, strategic planning, staffing, technology use, partnerships, outreach efforts, and building design and accessibility. Results of this study were compared to those found in recent studies of services provided to older adults in suburban and capital city public libraries.  相似文献   

5.
《The Reference Librarian》2013,54(59):139-146
Summary

New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described.  相似文献   

6.
ABSTRACT

This article will describe how a revolution in customer service provision beginning in 2002 has led to an evolution of library services. When the reference and circulation desks were merged to create a single service point, responsibilities were broadened, core competencies were developed, and staff members were cross trained. In 2005, an analysis of staffing and work patterns demonstrated a need to build upon the original model to better utilize staff and ensure coverage of the desk. Reference librarians were moved to “on call” status, technical services staff were added to the schedule, and core competencies and procedures were refined.  相似文献   

7.
User education, public relations, and reference questions are areas of library service which involve both the reference and circulation departments in academic health sciences libraries. In other ways, however, the two departments function independently in the provision of services. For accurate role perceptions to exist among staff members, there is a need to define clearly the functional boundary between the two departments. The key to increasing cooperation and encouraging joint efforts lies in understanding the public service roles of each department.  相似文献   

8.
In 2004 a collaborative, statewide outreach project in Delaware was undertaken where consumer health librarians were embedded in public libraries. In order to explore the effect of the embedded librarians on the quality of health information provision, unobtrusive reference visits were made to half of the public libraries in the state. The query “Do vaccines cause autism?” was posed to library staff; resources provided were recorded. In 67 percent of visits, public library staff provided authoritative health information resources. It appears the embedded librarians had a positive residual effect on the provision of authoritative health resources for addressing an ambiguous query.  相似文献   

9.
The 1998 Public Library Outlet Internet Connectivity study (Bertot & McClure, 1998) sponsored by the American Library Association (ALA) and the National Commission on Libraries and Information Science (NCLIS) collected public library outlet Internet connectivity data by outlet metropolitan status, poverty, and region strata. Based on a national survey, the results show that there are disparities in public library outlet Internet connectivity, public access provision, and speed of public access Internet services. Such disparities have implications for future connectivity policy development such as the e-rate, state library-based connectivity programs, and library-initiated connectivity initiatives that this article identifies and explores. Community Access Points (CAPS), in addition to public libraries, may be necessary to reach national goals related to universal service and equality of access to the Internet.  相似文献   

10.
Abstract

To enhance the learning experiences of all students, today's academic librarians must engage in outreach efforts that move beyond the walls of the library. In the past year, Oakland University's Kresge Library has made significant inroads in developing outreach initiatives that provide needed services to previously underserved student populations, such as transfer students, multicultural groups, and on-cam-pus residents. These programs have increased the library's visibility, enhanced its image among the university's students, faculty, and staff alike, and positioned it at the heart of teaching and learning on campus. This article describes some of these outreach efforts.  相似文献   

11.
The public library in Provo City, Utah, has undergone significant changes since the founding of the original 1906 building that was funded by Andrew Carnegie. The library has changed according to the needs of the community as it has adapted from its pioneer heritage to a modern service-information organization. As it has adapted, however, the Provo Library has maintained its focus on community service with its physical facilities, collection development, community outreach, and quality staffing.  相似文献   

12.
Living Learning Communities (LLCs) are first-year student residence groups based on a shared academic focus, interest, or social identity. Key to LLC success is co-curricular engagement, which can be greatly aided by library involvement. Because much of the literature on library outreach to LLCs was published two decades ago, the authors conducted a survey of academic librarians in North America to learn about the prevalence of library/LLC partnerships today. The authors learned that at many institutions with LLCs, the library is involved or is planning to be involved in offering outreach or programing to LLCs. Outreach to LLCs is primarily instruction- and library services- based, and the mechanism for delivering outreach varies widely across institutions. Survey results show that most libraries who target LLCs for outreach believe their efforts are successful and that the greatest challenge in sustaining these efforts is staffing.  相似文献   

13.
In 2020, the COVID-19 pandemic was a major public health emergency on a global scale. The literature regarding the pandemic and its impact on academic libraries is still rising. This article examines the two-year process of developing a flexible service scenario and the broader picture by analyzing data on Chinese top university libraries' programmes and outreach initiatives prior to, during, and the normal COVID-19 pandemic (Sept. 2019–Sept. 2021). COVID-19 is found to have a significant impact on the physical space, collection development, and service of the library, demonstrating the characteristics of space access restricted by security measures, collection digitization, and online service. This research also examines the previous year's initiatives and programmes and discusses the next phase of “new normal” procedures. Hopefully, this study will give insight on how Chinese libraries responded to the recent pandemic, informing libraries' outreach and efforts to be better prepared to take imperative, swift, and decisive action in the post-COVID-19 era and beyond.  相似文献   

14.
《The Reference Librarian》2013,54(20):89-103
This paper explores the role of the reference librarian in an interdisciplinary field bridging scholarly and policy information, and in a library that serves the public, academic, business and policy communities. After considering the nature of women's studies and policy studies, the author reviews recent literature on the changing role of the librarian in providing specialized research and reference services, finding the emergence of a proactive, client-centered, multifunction model. Through an examination of the diverse activities in women's policy issues in Washington DC, the author shows the ability of the librarian to merge reference service, research consultation, outreach, collection development, and bibliographic instruction. In monitoring the field within and outside the library, the librarian becomes established as an independent authority and can offer well-informed service to policymakers, analysts, students, the media and political groups. The paper summarizes the benefits and problems for the librarian and the patrons in this individual approach to public service.  相似文献   

15.
Information inequity is a central concern of the digital age. Many recognize the role of public libraries in bridging such inequities. Unfortunately, however, public libraries are often limited by the funding available to them. This study used a geographic information system (GIS), inequality measures, and multiple regressions to analyze statistics from the Public Libraries Survey (PLS) collected by the National Center for Education Statistics (NCES) and from census tract data. It evaluated the levels of public library funding and services and tested how these resources vary with neighborhood income and urbanization levels. This is one of the few nationwide multivariate studies of neighborhood-level variations. The study revealed significant funding and service variations across the nation's 9000 library systems. Distributions of digital materials, full-time staff with a master's degree in library and information science, and library programs were especially disparate. Library systems in lower-income or rural neighborhoods were relatively less funded and offered fewer information resources. Interestingly, the only variable that was not significantly associated with neighborhood income was the number of public Internet terminals. This suggests that recent funding and research efforts may have made a difference. Similar funding efforts are encouraged for other types of library resources such as staff education and training. In light of the prevalent disparities in resource levels across neighborhoods, the study calls for a fundamental evaluation of the funding mechanisms for libraries. Also, information behavior research should investigate how this structural information inequity affects individuals’ information use decisions.  相似文献   

16.
This article discusses the InfoEyes Information Service, an innovative virtual reference service for individuals who are print-impaired, which began as a pilot project in 2004 and continues to serve this historically underserved population. The context for this discussion is framed by a brief historical summary of the provision of library services for people who are blind or visually impaired in the United States. Challenges facing this service such as accessibility of virtual reference chat products, reference staffing issues in talking book libraries, and the relationship to public library virtual reference services are also presented.  相似文献   

17.
In June 1995, several librarians at the Fletcher Library of Arizona State University West resigned. The Library viewed this as an opportunity to examine the structure of the library and decided that the current contingent of librarians would assume the program responsibilities of the departing librarians on an interim basis. In addition to the author's regular responsibilities for serials acquisitions and serials management, she was given interim responsibility for management of the Journals/Microforms service programs and document delivery, as well as the supervision of the classified staff in that unit. She expected to draw upon her familiarity with serials and acquisitions, as well as previous supervisory experience, to maintain what is an important service point for the Library at ASU West. This paper will document the impact that decisions in serials acquisitions and control have on public service points and describe what impact this interim assignment in the public service sector will have on both the front-line and back-room operations at ASU West Library.  相似文献   

18.
AIMS AND OBJECTIVES: The study evaluates the Community Outreach Library Service at Wirral Hospital National Health Service Trust (WHNT). It considers the information seeking behaviour and information needs of primary care staff, and service effectiveness in meeting those needs. METHODS: A literature review established the current context and areas of best practice. The investigative case study used postal questionnaires to 250 primary care staff and an interview with the Community Outreach Librarian. FINDINGS: Themes emerged from the literature regarding information seeking behaviour, information needs, and meeting user needs through effective service delivery. Outreach services have value in terms of improving information skills and providing services at point of need. Time is a major constraint for both users and service providers. CONCLUSIONS: Investment is needed from appropriate funding sources to support the provision and marketing of outreach library services. Librarians benefit from sharing best practice. The continued evaluation of outreach library services is recommended.  相似文献   

19.
Information behavior (IB) and public library usage studies seldom simultaneously analyze individual-level characteristics and community-level information service factors. Thus, it is uncertain whether changes in community-level factors, such as an increase in public library funding and service level, make a difference in an individual's library usage after differences in personal characteristics are accounted for. Applying the person-in-environment (PIE) framework designed to integrate individual agency and sociostructural factors in IB research, this study used structural equation modeling (SEM) to test the factors influencing a student's frequency of public library usage for schoolwork, leisure, and Internet access. It mapped and merged a nationally representative survey of 13,000 U.S. 12th graders with census tract data and public library statistics. The SEM findings indicate that school information environment, frequency of school library use, race/ethnicity, and home computer availability were among the top three factors affecting public library usage for schoolwork, leisure, and Internet access. More importantly, library service levels had a positive impact on students’ library usage in terms of frequency of use. Specifically, even after personal differences such as each student's socioeconomic status and achievement motivation were controlled for, higher service levels in the student's neighborhood public library contributed to more frequent library usage. The findings pinpoint the benefits for individual-level IB study to incorporate etic measures of community-level factors. The findings also suggest that continuous effort to fund high levels of public library services—particularly in disadvantaged areas—is worthwhile. Such efforts should be encouraged.  相似文献   

20.
Abstract

In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions.

What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report.  相似文献   

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