共查询到20条相似文献，搜索用时 15 毫秒
1.
近年来国内许多高校图书馆都开展了一系列的社会化服务活动,但服务层次还有待于大力提高。韩国高校图书馆在社会化服务与促进社会发展方面有很多值得借鉴的地方。本文通过介绍韩国部分大学主要是大邱和庆北地区19所大学开展社会化服务的情况、特色和社会化服务模式,分析比较了两国社会化服务方面存在的差异,可以借鉴的成功经验,为我国高校图书馆组织和开展社会化服务提供必要的参考。 相似文献
2.
This study explores academic libraries’ potential uses of the mobile application Yik Yak, with particular focus on patrons’ anonymous feedback about library services and spaces. Over a 232-day period, the authors observed the Yik Yak feed for their university and recorded all yaks related to the library. A content analysis of the 249 library-related yaks found six distinct purposes that these library-related yaks served, from the perspective of the patron, which are of interest to the library: asking questions about library services; reporting problems with library spaces; reprimanding violations of and encouraging adherence to library policies; sharing compliments about library services; demons-trating need for improved library services; and discussing and offering feedback about library programs. This study reveals several opportunities for academic libraries to engage with Yik Yak in order to serve their patrons better, including providing virtual reference services, monitoring problems within the building, developing proactive approaches to policy enforce-ment, gathering honest and continuous feedback about the library's strengths, and identifying opportunities to improve and expand services. Implications for practice are discussed. 相似文献
3.
[目的/意义] 调查和分析英国白玫瑰大学联盟图书馆的本科教学服务的具体实践和特点,以期为国内高校图书馆开展本科教学支撑服务提供借鉴。[方法/过程] 采用文献调查、网络调研、邮件咨询等方法,对白玫瑰大学联盟下属的约克大学图书馆、利兹大学图书馆和谢菲尔德大学图书馆面向本科教学开展的服务展开调查,涉及到方针政策、资源建设、空间再造、信息服务、创新支撑服务等。[结果/结论] 为国内高校图书馆本科教学服务提出4点启示：强化为本科教学服务的理念;优化和完善教学资源配置和揭示,促进资源公平获取;提供嵌入用户环境,注入社会目标的配套服务;以用户需求为导向,让图书馆和用户联动、共生。 相似文献
4.
中美一流大学图书馆移动服务比较研究 总被引：2，自引：1，他引：1
[目的/意义]了解和比较中美一流大学图书馆移动服务的发展情况，有利于更好地促进中国大学图书馆移动服务的提升。[方法/过程]采用网站访问调查和内容分析的方法，对中国137所"双一流"大学和美国排名前100名大学的图书馆进行调研。通过对移动服务类型、移动网站提供的内容、移动参考咨询服务、社交媒体、移动预约服务以及移动打印服务等方面进行调查分析，比较中美大学图书馆移动服务的差异。[结果/结论]加强对移动网站的开发，充分发挥微信公众号的服务功能，增加个人馆员和教学参考资源等服务以促进用户对图书馆的利用，加快发展移动参考咨询、移动预约和移动打印等贴合用户日常需求的服务。 相似文献
5.
Joan Petit 《资料收集管理》2013,38(4):253-258
Libraries are offering more services through social media Web sites like Twitter and Facebook, and this presence online is encouraging more conversation between libraries and patrons, including collection development requests. A review of popular Twitter and Facebook library profiles reveals the most successful accounts to be those where the library actively engages its users online. Through these media, libraries can have direct, immediate conversations with patrons that result in patron-initiated material requests. 相似文献
6.
[目的/意义] 针对目前高校图书馆社会服务过程中存在的问题,通过考察一个地区的高校图书馆社会服务实践,提出对策建议,为我国高校图书馆服务社会提供决策依据和参考。[方法/过程] 以南京地区25所本科高校图书馆为研究对象,通过访谈法与网络调查法等实证研究方法调查分析其社会服务内容以及在社会服务过程中存在的一些问题。[结果/结论] 调查结果显示,南京地区高校图书馆社会服务主要对象为高校用户和区域内其他科研单位,呈现出明显的倾向性与针对性;在服务社会的过程中也存在着资源缺乏、非竞争性资源和服务的受惠面过于狭窄等局限。为今后高校图书馆更好地开展社会服务提供了事实依据。 相似文献
7.
Sarah C. Johnson 《Public Services Quarterly》2019,15(1):13-23
While the collaborative trend among professional social workers and librarians gains traction and attention, literature about the utilization of student social workers partnering with libraries is non-existent. Over 64,000 students are currently enrolled in master-level social work (MSW) programs throughout the United States and nearly all are required to complete at least 900?hours of fieldwork. Such students provide untapped skills, knowledge, and values that can help address the broader—and very real—needs of patrons. By reaching out to MSW programs, public librarians play a critical role in helping advance tolerance for a diversity of people and much-needed services. While the professional values and ethics of both librarianship and social work have strong overlap, librarians can invite social work students to partner with them; particularly as libraries are still considered nontraditional service points. MSW students can work with libraries to expand programing, strengthen outreach, and enhance the professional development of both social workers and librarians to the benefit of marginalized patrons. 相似文献
8.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
9.
Virtual chat services represent an exciting way to provide patrons of medical libraries with instant reference help in an academic environment. The purpose of this article is to examine the implementation, marketing process, use, and development of a virtual reference service initiated at the Massachusetts College of Pharmacy and Health Sciences and its three-campus libraries. In addition, this paper will discuss practical recommendations for the future improvement of the service. 相似文献
10.
Ernest Tak Hei Lam Cheuk Hang Au Dickson K.W. Chiu 《The Journal of Academic Librarianship》2019,45(3):175-183
In recent years, many academic libraries have started adopting social media by, for example, establishing their own Facebook pages. Our research investigates the current Facebook usage among seven university libraries in Hong Kong. Using a mixed-method research approach, we examined the characteristics of academic libraries Facebook usage and its effectiveness to engage with their patrons, based on online observations and Web content analysis from the publicly available data of the Facebook pages.Our results indicated that most libraries in Hong Kong adopted Facebook as a marketing tool, yet the user engagement level in these pages is low. In addition, we also discovered that communication-related posts and video-type posts can attract the most attention of patrons. Based on these outcomes, we provided some recommendations on the application of Facebook for academic libraries. 相似文献
11.
《The Reference Librarian》2013,54(75-76):45-54
Summary Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented. 相似文献
12.
Shaharima Parvin 《International Information and Library Review》2013,45(4):328-335
AbstractThis article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh. 相似文献
13.
《Legal Reference Services Quarterly》2013,32(2-3):41-73
Abstract Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons. 相似文献
14.
[目的/意义] 在大多数的高校图书馆都已经初步建立了新型在线服务体系的前提下,各大高校图书馆如何真正提升其在线服务能力仍然是个严峻的问题。针对高校图书馆新型在线服务体系及构建策略展开研究,阐释我国高校图书馆新型在线服务体系建设及服务道路未来的发展走向。[方法/过程] 围绕“如何利用技术层次的创新实现用户体验革新”这一关键点,以理论联系实际的研究原则为基础,整合高校图书馆新型在线服务体系的构建现实与相关理论,提炼出最终研究结论。[结果/结论] 着重提出针对高校图书馆现实状况构建新型在线服务体系的有效策略。 相似文献
15.
This article presents results of a study of library-related posts on Yik Yak, a former social media app, and questions received via more traditional library-maintained virtual reference service platforms—namely, chat/instant messaging, SMS/text messaging, email, and LibAnswers' Query Spy—at College of Charleston's Addlestone Library. Based on an analysis of the results, suggestions are made for using social media tools similar to Yik Yak as a tool for interacting with patrons in academic library settings, specifically as a means to gather feedback about the library and to provide basic reference services. 相似文献
16.
17.
[目的/意义] 欧洲专利局与欧盟成员国合作成立了330多个PATLIB项目中心,其中约37%的主办机构设立在大学。深入分析欧洲PATLIB中心项目的服务运行实践,对于推进我国高校图书馆的专利信息服务具有重要的借鉴意义。[方法/过程] 采用文献调研和网络调研方法,对欧洲PATLIB中心项目的开展情况进行分析,以设立在大学中的PATLIB项目中心为研究对象,对其所开展的专利信息服务进行研究。[结果/结论] 借鉴欧洲PATLIB中心项目的实践经验,得到对我国高校图书馆开展信息服务工作的启示,并进一步指出构建具有反馈机制的高校图书馆专利信息服务体系势在必行。 相似文献
18.
19.
20.
我国高校图书馆社会化服务研究综述 总被引：2，自引：0，他引：2
董乾枫 《大学图书情报学刊》2010,28(5):71-74
我国图书馆界对高校图书馆社会化服务多持支持态度,但认为在实施上要视高校图书馆具体情况有条件进行。高校图书馆社会化服务的主要形式有文化宣传、有限开放、参考咨询、联合共建等。当前对高校图书馆社会化服务现实案例研究较少,整体水平有待提高。 相似文献