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1.
Bryan R. Cole 《Higher Education》1995,29(1):59-75
This paper outlines a systematic methodology for effecting Total Quality Management in higher education decision making with particular attention to the faculty selection process. Following a brief analysis of the application of TQM to higher education in general and consideration of the contextual and power relations issues associated with implementation of TQM, a model for integrating Total Quality Management principles into the faculty recruitment, identification, and selection process is outlined. This model relates the role of vision, mission, planning and organizational design with quality concepts (understanding a system and systems theory, leadership, empowerment, client/constituet satisfaction, team building, and continuous process improvement). Drawing upon Marchese and Lawrence's (1987) work wherein they identified eight critical processes in the selection of faculty, one critical process—Defining the job is specifically analyzed using the continuous improvement methodology as an example of the specific application of TQM techniques to higher education decision making. The model and this example provide educational leaders/search committees with an enhanced framework within which they can effectively analyze and evaluate faculty selection processes, criteria for selection, and relevant contextual issues that will result in the identification and selection of the best qualified faculty available. 相似文献
2.
应用全面质量管理(Total Quality Management,TQM)的理论,尝试性地将TQM的手段和方法应用于成人教育教学质量管理,建立成人教育教学质量保障体系,并对其实现方法进行了初步探讨. 相似文献
3.
After a brief discussion of the role of Total Quality Management (TQM) in higher education, this article analyzes factors impacting its adoption in the Management Department at Central Missouri State University (Central). In examining the program at Central a brief history of the program is presented along with the results of a qualitative analysis of interviews of the faculty engaged in the program. This information provides useful insights to the development of TQM processes in education. Several key factors are identified including outcomes, the educational process, and student assessment. 相似文献
4.
美国实施教育整体质量改革的经验述评 总被引：5，自引：0，他引：5
《国家处在危机中》报告出台以后，美国搬起了教育改革的高潮，整体质量管理的实施让以提高教育质量为核心的改革焕然一新。学校实施整体质量管理的理论起点是明确整体质量管理的特征和优势，根本原因是解决美国教育问题根源的需要，其成功的要素在于教育改革领导者观念的转变、充足的资源、参与者的较强的主动性等几个方面。 相似文献
5.
This article discusses the key challenges to successful quality management implementation in higher education institutions identified by 160 colleges and universities at various stages of quality management practices. Survey findings suggest that there are five key challenges that affect the successful implementation of quality management practices in colleges and universities: organizational culture, senior leadership commitment, faculty support, implementation time, and training.Julie E. Horine, Ph.D. (The Florida State University) is Assistant Professor of Organizational Behavior in the Department of Educational Leadership at the University of Mississippi. Her areas of professional expertise include quality management and the use of the Baldrige criteria as a diagnostic tool for organizational improvement. Julie is a two-year Malcolm Baldrige National Quality Award Examiner and an evaluator of the Baldrige Education Pilot Criteria. William A. Hailey, DBA (University of Kentucky), is Professor of Operations Management and Information Systems and holder of the H.E McCarty Chair in the Else School of Management at Millsaps College in Jackson, Mississippi. He is recognized as a Fellow, Certified Quality Engineer, and Certified Quality Auditor by the American Society for Quality Control. His areas of professional expertise include strategic quality planning, quality management training, and designing information systems for implementing continuous improvement principles. 相似文献
6.
ISO900O质量管理模式及其在高等教育质量管理中的运用 总被引：16，自引：2，他引：14
ISO9000质量管理模式是在全面质量管理理论和实践基础上发展的质量管理新模式。我国高等教育实施ISO900G质量管理模式．是适应高等教育国际化发展趋势的需要,是提高高校管理水平的需要,是提高高校服务质量水平的需要,是提高高校与同行竞争力的需要。高等学校实施ISO9000质量管理模式,要认真策划高校质量管理体系,建立文件化的高校教学质量管理体系,严格按照实施步骤进行,领导以身作则,全员积极参与和实行配套改革。 相似文献
7.
高静川 《海南师范大学学报(社会科学版)》2011,24(2):152-155
文章立足于海南师范大学的教学实践,在借鉴TQM（全面质量管理）理念的基础上,按照我国高等教育的规律,找出影响教学质量的关键因素和学校人才培养目标的关键环节,构建全员参与、全程监控、质量持续改善的高校内部教学质量监控保障体系。为促成教学改革,树立质量意识,提高教学质量提供有力保障,使教学质量监控保障体系制度化、规范化、正常化。 相似文献
8.
Total quality management (TQM) is a philosophy that is now accepted worldwide in the business environment. However, in higher education, quality management is not widespread. Quality efforts are mainly limited to specific tasks, such as course development, curriculum design, laboratory certification, etc. The Division of Industrial Management at K. U. Leuven decided in 1990 to develop and implement a total quality approach in its organization. This process recently resulted in a total quality system based upon the implementation of a quality handbook. This paper describes this unique experience of TQM in an academic unit. 相似文献
9.
高校教学质量管理探索 总被引：3，自引：0，他引：3
不断提高高等教育人才培养质量是当前高等教育面临的主要问题。现代企业质量管理中得到成功运用的全面质量管理(TQM)理念和方法和机制设计理论为高校教学质量管理提供很好的借鉴。 相似文献
10.
The chief administrators at Virginia Commonwealth University (VCU) began formally to explore Total Quality Management (TQM) during the summer of 1991. What they found initially was both surprising and revealing. A major affiliated division of the university, which operates autonomously, had already undertaken a large-scale TQM effort. Early discussions also revealed a core of faculty who were already teaching, conducting research, and providing services to the business community, as well as state and local government agencies, in the TQM arena. These discoveries gave additional impetus for the administrators to pursue a study of TQM. The unfolding of the study and related activities undertaken to date provide insights into theprocess of implementing TQM at a major university. 相似文献
11.
12.
This article's purpose is to improve the effectiveness of classroom teaching by proposing a specific program for continuous improvement toward instructional excellence. Total quality management (TQM) is a systematic approach which utilizes four main elements: quality defined by the customer, top leadership responsibility for quality improvement, increased quality through systematic analysis of work processes, and quality improvement by continuous effort conducted throughout the organization. A strategy for continuous classroom improvement is developed through an examination of various definitions of quality and a comparative analysis of dimensions of quality, service quality, and effective teaching which aims to inspire and give direction.James P. Gilbert is an Associate Professor of Operations Management at The University of Georgia. He received his MBA from Western Illinois University and Ph.D. from The University of Nebraska-Lincoln. His research interests include: total quality management methods, service management systems, and Japanese management techniques. Kay Keck is Director of Graduate Programs at The University of Georgia and teaches the first-year marketing course for MBA students. She obtained an MBA from the University of Kansas, and Ph.D. in Management Science from The University of Texas at Dallas. Her research interests center around sales management, services marketing, and applications of TQM in both sales and higher education. Ronald D. Simpson is Director of the Office of Instructional Development at The University of Georgia, where he also is professor of Higher Education and Science Education. He holds degrees from The University of Tennessee and The University of Georgia. 相似文献
13.
TQM(Total Quality Management)是企业管理现代化、科学化的一项重要手段和方法。将TQM应用到成人教育中,其核心任务就是提高学校各部门和教师的工作质量,从而保证学校的教育服务质量。它的基本特点是从原来的考试把关为主,变为预防改进为主,从管考试结果变为管影响教学质量的因素,运用科学管理的理论、程序和方法,使成人教育的教学过程完全处于受控状态。 相似文献
14.
全面质量管理（TQM）与戴明循环（PDCA）于上世纪50-60年代发源于美国,因其先进且实用的管理理念而广泛用于企业管理.国内外教育实践证明,TQM与PDCA循环,对学校体育教育教学管理同样具有借鉴意义.我们将此管理模式运用于本校的体育教育教学实践中,取得了良好的效果. 相似文献
15.
继续教育质量保证体系的研究 总被引：1，自引：0，他引：1
本文引入ISO9000标准和全面质量管理理念,探讨继续教育机构内部质量保证体系的构建。文章首先简要介绍了新的质量管理理念及其在教育质量管理中的应用,在此基础上分析了继续教育特点及其质量体系的构建,并进一步对继续教育质量保证体系的过程控制进行了阐述。 相似文献
16.
我国网络教育质量管理范式研究 总被引：1，自引：0，他引：1
教育质量管理大致经历了质量控制、质量保障和全面质量管理三个阶段或三种范式的探索.借用这种一分为三的分析框架,本文采用全部调查与个案分析相结合的方式,调查国家教育部正式批准试点的高校网络教育学院的质量管理情况.研究发现,教育质量管理的每个阶段或每种范式在我国网络教育质量管理活动中都时有体现.我国网络教育质量管理的典型规定表明,注重毕业生“零缺陷”、重视学员的“顾客”地位、质量管理信息公开已是其显著特点.教育理论界宜针对问题加强研究,在促进网络教育建构质量文化的同时避免消费主义倾向. 相似文献
17.
Robert Lundquist 《Teaching in Higher Education》2013,18(1):51-62
Abstract As is the case in many areas of society, quality issues have come into focus also in higher education. One expression is that there are a number of institutions in higher education where a Total Quality Management (TQM) perspective has been adopted. However, most of these examples are found in non‐academic activities. This article discusses the possibility to achieve improvements in teaching and learning from the adoption of a TQM perspective. The discussion will be based upon an analogy with one particular development common in trade and industry, namely the transition towards process orientated structures, and towards less reliance on screening, rework, and scrapping of non‐conformances. The basic argument is that a similar change in higher education accompanied by the adoption of a TQM perspective comprising elements as focus on customer needs, process orientation and continuous improvements could result in improvements in teaching and learning 相似文献
18.
面向课程的教学质量保证体系 总被引：1，自引：0，他引：1
本文在借鉴全面质量管理思想与软件质量保证理论的基础上,提出了课程教学过程模型和质量保证体系组织结构模型,建立了针对课程教学关键环节进行质量监督与评价的课程教学质量保证体系,实践效果显著。 相似文献
19.
《Journal of Further & Higher Education》2012,36(2):20-26
Abstract The article begins by exploring the background and origins of the quality debate in the UK. It distinguishes between a Total Quality Management (TQM) approach and those based on the adoption of some kind of external standard. It goes on to explore the forces acting to encourage organisations to adopt TQM, distinguishing between those active in the public and private sectors. TQM itself is then explored in some depth; two main overarching characteristics of customer focus and cultural change are identified. The focus then shifts to analysis of the place of TQM in higher education. The analysis concludes that many of the features of TQM always have been present in higher education but it is possible that funding and managerial changes are driving institutions away from a TQM ideal. Other approaches might have as much to offer higher education as TQM. 相似文献
20.
TQM:现代远程高等学校质量控制新观 总被引：1，自引：0，他引：1
裘伟廷 《现代远程教育研究》2004,(1):40-44
现代远程高等学校实施全面质量管理（TQM）是非常必要的，也是完全可行的，远程高校TQM具有不同于企业和普通高校TQM的特点，因此实施TQM时要遵循符合远程高等教育实际的基本原则和基本方法。 相似文献