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This study examined the views of information systems (IS) designers from the United States, Japan and Korea on the importance of IS development factors in terms of how they contribute to both the success and failure of IS projects. IS designers from the US viewed Communication of the Project Goals and Characteristics of the IS Designers as more important than did the IS designers from Japan and Korea, but rated Characteristics of the Project Leader as less important. The results also indicated that the IS designers did not view the relative importance of the IS development factors, the same in terms of contributing to the success and failure of IS projects. Results obtained from the US sample were consistent with a self-serving bias, while the results obtained from IS designers from Japan were consistent with a self-effacing bias. No significant differences between the success and failure factors were observed for the Korean sample. It was noted that a self-serving bias may prevent IS designers from learning based on past experiences with IS failure. 相似文献
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《International Journal of Information Management》2017,37(5):400-416
As a key construct for the IS success model (DeLone & McLean (1992, 2003), information systems benefits for individuals (ISBI) has received considerable attention from researchers over the years. However, much remains to be explored to develop and validate the underlying theoretical dimensions for this crucial construct. Further, a major weakness of the extant research in this area is that most reported studies have been conducted in the context of individual IS application instead of the overall IS in the organization. To fill these gaps in research, we will first present a theoretical conceptualization of the ISBI construct, and then develop and validate a measurement scale for the construct. Drawing from the ERG theory (Alderfer, 1972), Job Characteristic Theory (Hackman & Oldham, 1975, 1976) and other theoretical perspectives, we developed a theory-based TJW framework which consists of three levels: Task performance, Job interaction, and Work enrichment. The nomological validity of the scale was then successfully demonstrated by a partial test of the IS success model using the ISBI measure and a measure of the overall IS use. Finally, we demonstrated the diagnostic power of the construct through an exploratory research model which showed that, while task performance benefits have insignificant effect on satisfaction, both job interaction benefits and work enrichment effects have substantial effects on satisfaction. These study results have thus deepened our understanding on the underpinnings of IS usage behaviors and contributed to the cumulated research on IS success. 相似文献
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移动团购发展迅速,用户的持续使用意愿是移动团购发展和竞争的关键,ECM、IS成功理论以及两者整合研究是持续使用意愿的主要方式,哪个模型对用户的持续使用意愿解释力度更强是本文研究的主要问题。本文以移动团购为研究对象,基于ECM和IS成功理论比较和整合研究用户的持续使用意愿,构建研究模型。通过调查问卷收集数据,使用SPSS和Smat PLS分析数据,进行假设检验。研究发现ECM、IS成功理论以及两者整合研究模型均适用于持续使用意愿研究,且ECM对于满意度和持续使用意愿的解释力度均大于IS成功理论,而整合理论的解释度最强,整合研究模型更适合于研究用户的持续使用行为。移动团购的满意度受到期望确认、感知有用性和系统质量、服务质量的影响,且期望确认以及感知有用性的影响作用更大,而信息质量的影响作用不显著。 相似文献
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Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan’s failure model and one dimension from DeLone and Mclean’s Information Success model. The factors have been mapped to Expectation Disconfirmation Theory (EDT). Experiential survey approach has been used to collect primary data from information systems users who have experienced digital service failure. Structural equation modeling (SEM) has been used for model testing and validation to measure the impact of information, system, functional and service failure of digital service on end users. The findings suggests that information, functional, system and service failure has an impact on the consumers through the outcome, process, cost and user satisfaction of digital services. 相似文献
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Measuring the success of mobile government (m-government) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and m-government endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLean’s (2003) updated information systems (IS) success model in order to develop an m-government success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 m-government users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information quality/online service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring m-government system success. 相似文献
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Angelos Stefanidis Guy Fitzgerald Steve Counsell 《International Journal of Information Management》2012
There is little conclusive evidence about the state of the IS curriculum in the UK. This paper presents the results of a detailed survey about the provision of Information Systems (IS) undergraduate degree courses in the UK using the newly developed IS 2010 curriculum guidelines as its basis. IS 2010 identifies three main categories of knowledge that underpin the essence of IS as an academic subject: IS Specific Knowledge and Skills, Domain Fundamentals and Foundational Knowledge and Skills. Our desire to offer a holistic and conclusive representation of the curriculum is supported by the development of an IS curriculum survey framework that caters for the mapping of every subject that populates the IS curricula of undergraduate degrees in the UK, including subjects that are generic or are derived from other hierarchical disciplines. 相似文献
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Joe Nandhakumar 《The Information Society》2002,18(4):251-262
This article reports an ethnographic study that investigates the ways in which time was experienced and managed in an information systems (IS) development project. The study is based on 6 months of intensive overt participant observation of the development of Executive Information Systems in a large multinational company. Drawing on time geography, this article discusses a social perspective of time and social dynamics of time management in IS development project teams and outlines its implications for formal approaches to time management. 相似文献
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Supply chain collaboration is critical to achieving the integration of partners for performance impact. Two major concerns arise, organization's sharing behaviors and technology use behaviors. An organization's sharing behaviors relates to a decision of two perceptions among partners, commitment of network resources and fairness of network resources distribution. Further, technology use behaviors are important for members in IT-enabled supply chain. Social capital and justice issues intend to explain the two particular perceptions as IS success model defining technology use behaviors. This study integrates the three issues to examine their influence on supply chain collaboration and in turn, realized firm performance. Empirical findings report that technology use behaviors are most significant as other two issues are also concerned. 相似文献
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Jordan Floropoulos Charalambos Spathis Dimitrios Halvatzis Maria Tsipouridou 《International Journal of Information Management》2010
The transformation of many governments all around the world into new forms, namely, electronic government (e-Government), could not leave the Greek government unaffected. Therefore, it initiated an e-Government project related to national information systems and finance services, the Greek Taxation Information System (TAXIS). The purpose of this paper is to investigate the success of TAXIS from the perspective of expert employees, who work in public taxation agencies. This topic is interesting, because TAXIS is applied in a tax-driven country, under a mandatory setting. Also, it is the first time that the success of this project is examined, from the perspective of employees, using IS success models. The study adapts DeLone and McLean [DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten year update. Journal of Management Information Systems, 19(4), 9–30] and Seddon's [Seddon, P. B. (1997). A respecification and extension of the DeLone and McLean model of IS success. Information Systems Research, 8(3) 240–253] information systems success models. The model developed includes the constructs of information, system and service quality, perceived usefulness and user satisfaction. The results provide evidence that there are strong connections between the five success constructs. All hypothesized relationships are supported, except for the relationship between system quality and user satisfaction. The empirical evidence and discussion presented can help the Greek Government improve and fully exploit the potential of TAXIS as an innovative tool for taxation purposes. 相似文献
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Mobile banking (m-banking) has emerged dynamically over the years due to consumers' increased use of mobile technologies, their ever-growing lifestyle choices and also the several different economic factors. This paper proposes a new research model by extending the DeLone & McLean information systems (D&M IS) success model to understand users’ actual usage of m-banking. The research model was tested and validated using data collected by survey from 227 Omani residents. This study employed a two-staged analytical approach by combining structural equation modeling and neural network analysis. The results divulge that satisfaction and intention to use stand as two important precedents of actual usage, and the satisfaction also mediates the relationship between service quality, information quality and trust with intention to use m-banking and negates with that of system quality. We have provided the theoretical as well as practical implications of the findings. 相似文献
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What type and amount of computer-related training are available to information system (IS) users? And, how do these relate to their (users) perceptions of the success of the systems used? This paper reports on a study designed to answer such questions. Data were collected from 98 IS users in 16 different departments of 12 organizations. The results indicate that there exist positive associations between various types of computer-related training/educational programmes an organization provides to IS users and the perceived success of IS. Specifically, the availability of a computer resident expert in the organizational functional area of users has the most significant positive relationship with success. 相似文献
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在文献分析基础上,以流程融合为中介变量,构建基于信息系统(IS)资源的企业动态能力提升的研究框架。实证分析表明,动态能力具有五维度结构;IS资源中由外而内的资源和跨越的资源对动态能力有积极影响;流程融合对于由外而内的资源与动态能力间关系中起到部分中介作用,对于跨越的资源与动态能力间关系起到完全中介效应,而对由内而外的资源与动态能力间关系的不存在中介效应。企业可以通过相应IS资源的获取与积累促进动态能力的提升。 相似文献
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Mojca Indihar ŠtembergerAuthor Vitae 《International Journal of Information Management》2011,31(5):428-436
The business-IT gap is still present in many companies and IT/IS professionals often impute the responsibility for this to management and claim they lack top management's support for their initiatives. The aim of this paper is to show how IT/IS personnel can achieve top management support. Based on more than 50 in-depth interviews with CIOs and CEOs in the last 10 years we hypothesize that top management support can be attained with the business and managerial knowledge and skills of IT/IS personnel as well as with the business-oriented role of the IT/IS department. The impact was empirically tested via structural equation modeling (SEM) using data from 152 Slovenian companies with more than 50 employees. Based on findings some implications for top managers and IT/IS professionals are given, especially for CIOs, on how IT/IS personnel can contribute to bridging the gap. 相似文献
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信息技术/系统(IT/IS)应用效果评估方法综述 总被引：1，自引：0，他引：1
随着信息系统在企业的广泛应用与IT投资额的迅速增长,IT/IS应用效果的评估日益成为学术界和企业界的热门话题和关键的管理问题。本文综述了国外在该方面的研究结果,对信息系统评估内涵与系统有效性的概念进行了归纳概括,并对其评估方法进行了总结。 相似文献
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《International Journal of Information Management》2014,34(4):465-473
With the advancement of mobile technologies, numerous web service providers have begun to extend their web services to the mobile context. To understand users’ mobile service adoption behaviour in the context of the web–mobile service transition, this study investigates the role of consistency between web and mobile services by proposing a typology of consistency and examining the extent to which and the boundary conditions under which consistency works. Specifically, consistency is classified into behavioural consistency (e.g., operational consistency) and object-based consistency, which includes consistency in information, system and service in terms of the information systems success model. We also contend the mediating effect of operational consistency and the interaction effect of trust in web services and operational consistency. A field survey with 235 mobile service users confirms our mediating and moderating hypotheses. The implications for theory and practice are also discussed. 相似文献
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Unlike other types of virtual communities, individuals participate in online stock message boards for their material needs rather than non-material needs (e.g., sense of belonging). They may seek and read others’ opinions to make better investment performances. The value of information in online stock message boards may vary from person to person according to their past investment experiences. However, little is known regarding how their past investment performance influences the value of others’ opinions. Therefore, our study investigates how individuals process others’ opinions on stock message boards for their investment decisions when they have different levels of past investment performance. We proposed the unique research model with two paths consisting of both online stock message board factors and individual factors to determine continuous use of online stock message boards. We conducted SEM analysis with 452 questionnaire data. The results, first, showed that message boards factors (e.g., satisfaction using others’ opinions) have a positive impact on continuous intention to use while their own satisfaction with past investment activities has a negative impact on continuous intention to use. In addition, we believe that this is one of the few papers to examine the moderating role of self-attribution bias on the effects of stock investment performance. Our results indicated that investors with strong self-attribution bias lower the usefulness of opinions when losing money while they increased confidence in their investment-related abilities when achieving a profit from investment. This study will help to support and extend the theory of IS continuance model while providing practical insights for online stock message board managers by suggesting ways to vitalize online stock message boards. 相似文献