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1.
The Reference Services Department at Radford University's McConnell Library has been developing a training program in the reference referral system for student assistants (SAs) over 3 academic years. The program's goal is to effectively instruct SAs in balancing high quality customer service with the importance of appropriately referring users to librarians and to assess the accuracy of their referrals and responses. The trainers have met these goals with the successful incorporation of a modified version of the Reference Effort Assessment Data (READ) scale, a reference transaction assessment tool developed by Bella Karr Gerlich, into the student training program.  相似文献   

2.
ABSTRACT

This article examines a collaboration between academic librarians and campus IT to provide library training and assessment for computer lab consultants who work in the library. Pre- and post-tests were used to gauge lab consultants’ ability to answer frequently asked library questions using online guides. This research project also served as a pilot for collaborations between the library's Coordinator of Outreach and Peer Learning and supervisors of student workers in the library.  相似文献   

3.
More and more modern academic libraries are turning to student engagement activities designed to welcome students into Academia, join a community of scholars, and avail themselves of the full range of resources and services that a university library can provide. One unusual, but inexpensive and highly effective method of engaging students is bringing therapy dogs into the library. This article begins by explaining how therapy dogs differ from other types of dogs and how to counter objections to library engagement activities involving canines. It then offers a research-based rationale for human-canine interaction that is consistent with an academic library's mission. Next, the article addresses the planning/implementation phase a student engagement event involving handler/therapy dog teams, reviews the literature on successful programs at various institutions, and offers guidance to others seeking to initiate a similar program. A project of this type depends upon collaboration among faculty members, college students, support staff, volunteers, and the larger community. Finally, the article highlights results from a questionnaire administered to 449 students during a sequence of three “de-stress during exam week” events. Overall, the survey data suggest that: (1) social media was the most effective means of advertising, (2) students strongly supported the continuation of the event, and (3) 95% of the student participants considered interaction with the therapy dogs to be a means of stress reduction.  相似文献   

4.
As academic libraries' budgets remain flat while their expenditures rise, library leaders must seek out alternative sources of funding. One option is a mandatory student fee dedicated to the library. This article presents the results of a survey of 152 deans and directors of public R1 and R2 research universities that were asked whether their libraries benefit from mandatory student fees. While a library-specific fee is unusual, nearly half of responding libraries are eligible to receive some portion of another mandatory student fee. Study results can serve as evidence for libraries preparing to make a case for the significant, positive impact possible through even a modest library fee.  相似文献   

5.
As a result of suggestions from the American Library Association (ALA) the Division of Library and Information Science (DLIS) program at St. John's University implemented an end-of-program electronic portfolio (ePortfolio) requirement. The purpose of this ePortfolio is to provide information on student proficiency in the eight ALA core competencies to our external accrediting agency—the ALA Committee on Accreditation (CoA). This article will discuss how a Library and Information Studies (LIS) faculty member and a New Media and Communications Specialist worked together in developing the ePortfolio as an assessment tool for ALA reaccreditation within an online LIS program.  相似文献   

6.
When exploring the overall impact of the academic library on the undergraduate experience library student workers are a unique group to consider. As both direct users and providers of library services to their peers, student workers enable libraries to gain an understanding of the general undergraduate population. The objective of this article is to present the findings of a study of undergraduate students employed at a university research library. A questionnaire distributed to 350 student workers gathered information about who they are and how they engage with their communities. This article will look at the value working in an academic library brings to undergraduates' lives. It will consider whether working in the library promotes student success, builds community, and provides them with valuable opportunities to engage in peer networking.  相似文献   

7.
Enrollment increases in the number of veterans returning from service in the Afghanistan and Iraq wars offer an opportunity for academic librarians to craft outreach programs that address their unique needs as they transition from military to academic life. Library information and research services can be highlighted and integrated into the support services for student veterans already in place at most academic institutions. This article provides a case study of the design and development of services and facilities to support student veterans, and it describes the evolution of library outreach to student veterans through direct campus collaborations.  相似文献   

8.
Nontraditional adult learners are often treated as separate and distinct in their needs and desires from more traditionally-aged college students. As retention continues to be a critical issue for colleges and universities, academic units and departments turn their focus to student success. This review article examines strategies that institutions have taken to increase students' self-efficacy and engagement, and compares their usefulness for both nontraditional and traditional learners. These strategies are viewed through the lens of the academic library with suggestions for how distance librarians can support the institution in its retention efforts and the students themselves in their own success.  相似文献   

9.
Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library.  相似文献   

10.
University libraries traditionally follow the student-as-customer service model. However, as globalization facilitates international student mobility, the transformed profile of this group engenders needs and expectations infrequently met using this approach. This article contends that the student-as-stakeholder, as defined by R. Edward Freeman's Stakeholder Theory, presents a more appropriate model for relationship management given the neo-liberal concept of the 21st-century university. Negotiations of identity and power become important as they relate to diversity and equality for this marginal group. The neglect of these concepts may be instrumental in breeding resistance to service innovation and use, thereby affecting grade achievement and student retention.  相似文献   

11.
Campus outreach is a key part of an academic library’s service mission. However, the literature demonstrates a lack of assessment around library outreach, particularly from an institution-wide or programmatic perspective. The University of Houston Libraries assembled a team to evaluate return on investment for the Libraries outreach activities in service of meeting student success goals. This article shares the methodology, results, and recommendations made as a result of this project, with implications for outreach programs at other academic libraries.  相似文献   

12.
Although there is a healthy amount in the literature about the importance of motivating student library employees in an academic setting, very little of it discusses the practical aspects of how to motivate students. A supervisor must often use ideas from other disciplines, including the business world and academia. In this article, the author suggests six highly effective, yet cost-conscious methods that have been used successfully in an academic library setting to keep student employees motivated and to retain them year after year. These six methods are: (a) encouraging autonomy, (b) holding contests, (c) providing food, (d) being open to suggestions, (e) using employee strengths, and (f) celebrating seasonal or university-specific events.  相似文献   

13.
This article explores how the library-student liaison program at Eastern Washington University (EWU) Libraries has evolved into an opportunity for students to develop leadership skills. Originally designed to foster better communication between the EWU Libraries and students enrolled at the university, we recognized that the process of achieving established goals for the program provided a vehicle for students' leadership-skill development. To facilitate the leadership process, librarians employed the Social Change Model. Designed specifically for college students, this model engages the student to develop individual capacities to strengthen group activities that foster positive changes in the community and society.  相似文献   

14.
Abstract

Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual respect between library staff and student workers, with the goal of keeping those whose skills and work experience prove valuable. A training program developed with retention as a goal yields benefits to the student and the library. It can also be a recruitment tool for the profession.  相似文献   

15.
Parental involvement is a key predictor of a student's academic success. However, little research has explored whether parent, student, and teacher perceptions are similar regarding what constitutes parental involvement and the communication activities it entails. The present study examines parent, student, and teacher perceptions of parental involvement and communication. While agreement exists on the importance of monitoring a child's academic performance and constructive teacher-parent communication, disagreement on the role of discipline and the use of extracurricular programs exist. Two discourses surrounding parental involvement are articulated--information transmission and partnership--and the implications of these discourses for developing parental involvement interventions are examined.  相似文献   

16.
ABSTRACT

In this case study we will examine the role of the library in Open Educational Resources through the lens of library value described in Megan Oakleaf's 2010 ACRL report. While librarians in our organization have traditionally not played a role in textbook adoptions, the campus academic goal to increase online, blended and competency-based models is a strategic direction that intersects with the library's strategic vision to increase its contribution to online learning. Further, we will describe the process of building a partnership around OER with the campus Center for Excellence in Teaching and Learning and articulate the impact of our combined services on faculty adoption of OER and student success.  相似文献   

17.
Student persistence and completion are paramount in higher education, and institutions are employing targeted programs and initiatives to address these concerns. The academic library can play an especially important role in these efforts, given its unique interdisciplinary mission and its integrated instructional programs. With a foundation in both higher education and library and information science literatures, this article describes how one academic library engaged in cross-campus programs, partnerships, and initiatives to contribute to student success efforts. Other libraries may find these examples useful as they consider how to frame their work in the context of their institutions’ student persistence efforts.  相似文献   

18.
Libraries depend upon student workers to assist in the day-to-day operations of a unit. The range of activities varies, as does the amount of flexibility given to students to go beyond the routine. This case study details an approach that was shaped based on student input and creative brainstorming to engage and involve student workers in new ways as well as strategies to elevate their leadership roles. The approach encourages students to contribute their particular strengths and expertise in ways that not only enhance the library's mission but also elevate their experience at the library.  相似文献   

19.
《图书馆管理杂志》2013,53(1-2):259-266
Abstract

The article examines the role that student support services plays in planning a distance learning program, especially the services offered by a university library. The content of the paper is based on the experience the author acquired as a member of Texas Tech University's Distance Learning Council. The Council's efforts to plan a program that will include strong support from the Library are discussed.  相似文献   

20.
Abstract

Student employees are an invaluable asset to academic libraries. They supplement limited professional staffing, allow for students to engage with their academic community, and give work opportunities to those currently enrolled in school. This article reviews several practical ways to train library student workers that both minimizes hands-on staff time and allows for high customer service and student employee success. Best practices include (a) a student worker training assessment, (b) explicit student worker policies, (c) an annual mandatory training session, (d) online training, (e) a focus on student worker retention, and (f) unique student worker roles.  相似文献   

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