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1.
Salvatore Andolina Khalil Klouche Tuukka Ruotsalo Patrik Floréen Giulio Jacucci 《Information processing & management》2018,54(6):1182-1202
Collaborative and co-located information access is becoming increasingly common. However, fairly little attention has been devoted to the design of ubiquitous computing approaches for spontaneous exploration of large information spaces enabling co-located collaboration. We investigate whether an entity-based user interface provides a solution to support co-located search on heterogeneous devices. We present the design and implementation of QueryTogether, a multi-device collaborative search tool through which entities such as people, documents, and keywords can be used to compose queries that can be shared to a public screen or specific users with easy touch enabled interaction. We conducted mixed-methods user experiments with twenty seven participants (nine groups of three people), to compare the collaborative search with QueryTogether to a baseline adopting established search and collaboration interfaces. Results show that QueryTogether led to more balanced contribution and search engagement. While the overall s-recall in search was similar, in the QueryTogether condition participants found most of the relevant results earlier in the tasks, and for more than half of the queries avoided text entry by manipulating recommended entities. The video analysis demonstrated a more consistent common ground through increased attention to the common screen, and more transitions between collaboration styles. Therefore, this provided a better fit for the spontaneity of ubiquitous scenarios. QueryTogether and the corresponding study demonstrate the importance of entity based interfaces to improve collaboration by facilitating balanced participation, flexibility of collaboration styles and social processing of search entities across conversation and devices. The findings promote a vision of collaborative search support in spontaneous and ubiquitous multi-device settings, and better linking of conversation objects to searchable entities. 相似文献
2.
Juan M. Fernández-Luna Juan F. Huete Ramiro Pérez-Vázquez Julio C. Rodrı´guez-Cano 《Information processing & management》2010
In this paper we describe the design of a groupware framework, CIRLab, for experimenting with collaborative information retrieval (CIR) techniques in different search scenarios. This framework has been designed applying design patterns and an object-oriented middleware platform to maximize its reusability and adaptability in new contexts with a minimum of programming efforts. Our collaborative search application comprises three main modules: the Core, which supports various modern state-of-the-art CIR techniques that can be reused or extended in a distributed collaborative environment; the Facades Mediator, an event-driven notification service which allows easy integration between the Core and front-end applications; and finally, the Actions Tracker, which allows researchers to perform experiments on the different elements involved in the collaborative search sessions. The applying of this framework is illustrated through the analysis of the collaborative search-driven development case study. 相似文献
3.
Collaborative information seeking: The combined activity of information seeking and collaborative grounding 总被引：1，自引：1，他引：0
Since common ground is pivotal to collaboration, this paper proposes to define collaborative information seeking as the combined activity of information seeking and collaborative grounding. While information-seeking activities are necessary for collaborating actors to acquire new information, the activities involved in information seeking are often performed by varying subgroups of actors. Consequently, collaborative grounding is necessary to share information among collaborating actors and, thereby, establish and maintain the common ground necessary for their collaborative work. By focusing on the collaborative level, collaborative information seeking aims to avoid both individual reductionism and group reductionism, while at the same time recognizing that only some information and understanding need be shared. 相似文献
4.
Collaborative information seeking is integral to many professional activities. In hospital work, the medication process encompasses continual seeking for information and collaborative grounding of information. This study investigates breakdowns in collaborative information seeking through analyses of the use of the electronic medication record adopted in a Danish healthcare region and of the reports of 5 years of medication incidents at Danish hospitals. The results show that breakdowns in collaborative information seeking is a major source of medication incidents, that most of these breakdowns are breakdowns in collaborative grounding rather than information seeking, that the medication incidents mainly concern breakdowns in the use of records as opposed to oral communication, that the breakdowns span multiple degrees of separation between clinicians, and that the electronic medication record has introduced risks of new kinds of breakdown in collaborative information seeking. In working to prevent and recover from breakdowns in the seeking and sharing of information a focus on collaborative information seeking will point toward collaborative, organizational, and systemic reasons for breakdown and areas for improvement, rather than toward individual error. 相似文献
5.
Despite the many implicit references to the social contexts of search within information seeking and retrieval research, there has been relatively little work that has specifically investigated the additional requirements for collaborative information-seeking interfaces. Here, we re-assess an existing analytical inspection framework, designed for individual information seeking, and then apply it to evaluate a recent collaborative information-seeking interface: SearchTogether. The framework was built upon two models of solitary information seeking, and so as part of the re-assessment we first re-frame the models for collaborative contexts. We re-frame a model of search tactics, providing revised definitions that consider known collaborators. We then re-frame a model of searcher profiles to analyse support for different group dynamics. After presenting an analysis of SearchTogether, we reflect on its accuracy, showing that the framework identified eight known truths, eight new insights, and no known-to-be-untrue insights into the design. We conclude that the framework: (a) can still be applied to collaborative information-seeking interfaces; (b) can successfully produce additional requirements for collaborative information-seeking interfaces; and (c) can successfully model different dynamics of collaborating searchers. 相似文献
6.
We describe a new approach for algorithmic mediation of a collaborative search process. Unlike most approaches to collaborative IR, we are designing systems that mediate explicitly-defined synchronous collaboration among small groups of searchers with a shared information need. Such functionality is provided by first obtaining different rank-lists based on searchers’ queries, fusing these rank-lists, and then splitting the combined list to distribute documents among collaborators according to their roles. For the work reported here, we consider the case of two people collaborating on a search. We assign them roles of Gatherer and Surveyor: the Gatherer is tasked with exploring highly promising information on a given topic, and the Surveyor is tasked with digging further to explore more diverse information. We demonstrate how our technique provides the Gatherer with high-precision results, and the Surveyor with information that is high in entropy. 相似文献
7.
The evaluation of exploratory search relies on the ongoing paradigm shift from focusing on the search algorithm to focusing on the interactive process. This paper proposes a model-driven formative evaluation approach, in which the goal is not the evaluation of a specific system, per se, but the exploration of new design possibilities. This paper gives an example of this approach where a model of sensemaking was used to inform the evaluation of a basic exploratory search system(s) in the context of a sensemaking task. The model suggested that, rather than just looking at simple search performance measures, we should examine closely the interwoven, interactive processes of both representation construction and information seeking. Participants were asked to make sense of an unfamiliar topic using an augmented query-based search system. The processes of representation construction and information seeking were captured and analyzed using data from experiment notes, interviews, and a system log. The data analysis revealed users’ sources of ideas for structuring representations and a tightly coupled relationship between search and representation construction in their exploratory searches. For example, users strategically used search to find useful structure ideas instead of just accumulating information facts. Implications for improving current search systems and designing new systems are discussed. 相似文献
8.
Collaborative information behavior is an essential aspect of organizational work; however, we have very limited understanding of this behavior. Most models of information behavior focus on the individual seeker of information. In this paper, we report the results from two empirical studies that investigate aspects of collaborative information behavior in organizational settings. From these studies, we found that collaborative information behavior differs from individual information behavior with respect to how individuals interact with each other, the complexity of the information need, and the role of information technology. There are specific triggers for transitioning from individual to collaborative information behavior, including lack of domain expertise. The information retrieval technologies used affect collaborative information behavior by acting as important supporting mechanisms. From these results and prior work, we develop a model of collaborative information behavior along the axes of participant behavior, situational elements, and contextual triggers. We also present characteristics of collaborative information system including search, chat, and sharing. We discuss implications for the design of collaborative information retrieval systems and directions for future work. 相似文献
9.
Synchronous collaborative information retrieval (SCIR) is concerned with supporting two or more users who search together at the same time in order to satisfy a shared information need. SCIR systems represent a paradigmatic shift in the way we view information retrieval, moving from an individual to a group process and as such the development of novel IR techniques is needed to support this. In this article we present what we believe are two key concepts for the development of effective SCIR namely division of labour (DoL) and sharing of knowledge (SoK). Together these concepts enable coordinated SCIR such that redundancy across group members is reduced whilst enabling each group member to benefit from the discoveries of their collaborators. In this article we outline techniques from state-of-the-art SCIR systems which support these two concepts, primarily through the provision of awareness widgets. We then outline some of our own work into system-mediated techniques for division of labour and sharing of knowledge in SCIR. Finally we conclude with a discussion on some possible future trends for these two coordination techniques. 相似文献
10.
Multidisciplinary teams are an essential aspect of modern organizational work. These teams often work in information-rich environments but little is known about their collaborative information seeking (CIS) behavior. We have been studying the CIS behavior of teams in the context of medical care. We conducted an ethnographic field study of a multidisciplinary patient care team in an emergency department to identify (a) team information needs and (b) situations that trigger collaborative information seeking activities. We identified seven categories of information needs as expressed by questions asked by team members. The majority of questions focused on medical information, but there were a larger than expected percentage of questions focusing on organizational information. We also identified three triggers for CIS activities. These triggers are: (1) lack of expertise, (2) lack of immediately accessible information, and (3) complex information needs. The questions and triggers highlight the importance of face-to-face communication during CIS activities and how CIS activities could lead to interruptive workplaces. We also discuss organizational and technical implications for supporting CIS behavior of teams. 相似文献
11.
社会合作信息查寻与检索:机制、模型与特征 总被引：1，自引：0，他引：1
通过典型人肉搜索案例"辽宁女事件"的剖析,揭示人肉搜索的社会合作信息查寻与检索性质;基于该案例分析社会合作信息查寻与检索过程机制,抽象出社会合作查寻与检索的框架模型。概括总结了社会合作查寻与检索的基本特征:搜索主体的群体自主性,搜索对象的全面性,搜索过程的迭代反馈相干性和智能性,搜索结果的准确适用性,以及去中心性、共享性及自组织性,并进一步讨论了社会合作信息查寻与检索代表的两种搜索发展模式:以人际关系为基础的智能化搜索模式,以正反馈累积为动力的"再中心化"自组织模式。 相似文献
12.
Communication is considered to be one of the most essential components of collaboration, but our understanding as to which form of communication provides the most optimal cost-benefit balance lacks severely. To help investigate effects of various communication channels on a collaborative project, we conducted a user study with 30 pairs (60 participants) in three different conditions – co-located, remotely located with text chat, and remotely located with text as well as audio chat, in an exploratory search task. Using both quantitative and qualitative data analysis, we found that teams with remotely located participants were more effective in terms of being able to explore more diverse information. Adding audio support for remote collaboration helped participants to lower their cognitive load as well as negative emotions compared to those working in the same space. We also show how these findings could help design more effective systems for collaborative information seeking tasks using adequate and appropriate communication. We argue that collaboration is an important aspect of human-centered IR, and that our work provides interesting insights into people doing information seeking/retrieval in collaboration. 相似文献
13.
Although there has been a great deal of research into Collaborative Information Retrieval (CIR) and Collaborative Information Seeking (CIS), the majority has assumed that team members have the same level of unrestricted access to underlying information. However, observations from different domains (e.g. healthcare, business, etc.) have suggested that collaboration sometimes involves people with differing levels of access to underlying information. This type of scenario has been referred to as Multi-Level Collaborative Information Retrieval (MLCIR). To the best of our knowledge, no studies have been conducted to investigate the effect of awareness, an existing CIR/CIS concept, on MLCIR. To address this gap in current knowledge, we conducted two separate user studies using a total of 5 different collaborative search interfaces and 3 information access scenarios. A number of Information Retrieval (IR), CIS and CIR evaluation metrics, as well as questionnaires were used to compare the interfaces. Design interviews were also conducted after evaluations to obtain qualitative feedback from participants. Results suggested that query properties such as time spent on query, query popularity and query effectiveness could allow users to obtain information about team's search performance and implicitly suggest better queries without disclosing sensitive data. Besides, having access to a history of intersecting viewed, relevant and bookmarked documents could provide similar positive effect as query properties. Also, it was found that being able to easily identify different team members and their actions is important for users in MLCIR. Based on our findings, we provide important design recommendations to help develop new CIR and MLCIR interfaces. 相似文献
14.
Information provision via digital libraries often separates the writing process from that of information searching. In this paper we investigate the potential of a tighter integration between searching for information in digital libraries and using those results in academic writing. We consider whether it may sometimes be advantageous to encourage searching while writing instead of the more conventional approach of searching first and then writing. The provision of ambient search is explored, taking the user’s ongoing writing as a source for the generation of search terms used to provide possibly useful results. A rapid prototyping approach exploiting web services was used as a way to explore the design space and to have working demonstrations that can provoke reactions, design suggestions and discussions about desirable functionalities and interfaces. This design process and some preliminary user studies are described. The results of these studies lead to a consideration of issues arising in exploring this design space, including handling irrelevant results and the particular challenges of evaluation. 相似文献
15.
Multitasking is the human ability to handle the demands of multiple tasks. Multitasking behavior involves the ordering of multiple tasks and switching between tasks. People often multitask when using information retrieval (IR) technologies as they seek information on more than one information problem over single or multiple search episodes. However, limited studies have examined how people order their information problems, especially during their Web search engine interaction. The aim of our exploratory study was to investigate assigned information problem ordering by forty (40) study participants engaged in Web search. Findings suggest that assigned information problem ordering was influenced by the following factors, including personal interest, problem knowledge, perceived level of information available on the Web, ease of finding information, level of importance and seeking information on information problems in order from general to specific. Personal interest and problem knowledge were the major factors during assigned information problem ordering. Implications of the findings and further research are discussed. The relationship between information problem ordering and gratification theory is an important area for further exploration. 相似文献
16.
目前的会议与协作应用趋势来看,视频会议已从专门的会议室逐步扩展到包括高清视音频会议、即时通信与协作软件、桌面视频、视频电话以及移动设备等更广泛的协作领域。本文提出一种基于云对高校视频会议系统设计,使高校的会议系统由传统的会议室扩展到虚拟的会议室。 相似文献
17.
The nature of the task that leads a person to engage in information interaction, as well as of information seeking and searching tasks, have been shown to influence individuals’ information behavior. Classifying tasks in a domain has been viewed as a departure point of studies on the relationship between tasks and human information behavior. However, previous task classification schemes either classify tasks with respect to the requirements of specific studies or merely classify a certain category of task. Such approaches do not lead to a holistic picture of task since a task involves different aspects. Therefore, the present study aims to develop a faceted classification of task, which can incorporate work tasks and information search tasks into the same classification scheme and characterize tasks in such a way as to help people make predictions of information behavior. For this purpose, previous task classification schemes and their underlying facets are reviewed and discussed. Analysis identifies essential facets and categorizes them into Generic facets of task and Common attributes of task. Generic facets of task include Source of task, Task doer, Time, Action, Product, and Goal. Common attributes of task includes Task characteristics and User’s perception of task. Corresponding sub-facets and values are identified as well. In this fashion, a faceted classification of task is established which could be used to describe users’ work tasks and information search tasks. This faceted classification provides a framework to further explore the relationships among work tasks, search tasks, and interactive information retrieval and advance adaptive IR systems design. 相似文献
18.
Most social Q&A sites are designed to support solo searchers who access the aggregated opinions of other users, and ask and answer questions of their own. The purpose of this paper is to show how users in one social Q&A community defy system constraints to engage in brief, informal episodes of collaborative information seeking called microcollaborations. A brief literature review is presented, suggesting a view of information seeking as a combination of problem-centered information seeking, technological affordances and constraints, and social and affective factors. The results of content and transaction log analyses of user interactions suggest that topics of collaboration share a common threshold of complexity and invite responses containing both fact and opinion. Analysis also revealed that key elements in predicting a collaborative instance involve social capital and affective factors unrelated to the topic of the collaboration. Suggestions for supporting future lightweight microcollaborations, and implications for future research, are discussed. 相似文献
19.
《Information processing & management》2005,41(5):1101-1119
In this article we investigate the expressions of collaborative activities within information seeking and retrieval processes (IS&R). Generally, information seeking and retrieval is regarded as an individual and isolated process in IR research. We assume that an IS&R situation is not merely an individual effort, but inherently involves various collaborative activities. We present empirical results from a real-life and information-intensive setting within the patent domain, showing that the patent task performance process involves highly collaborative aspects throughout the stages of the information seeking and retrieval process. Furthermore, we show that these activities may be categorised and related to different stages in an information seeking and retrieval process. Therefore, the assumption that information retrieval performance is purely individual needs to be reconsidered. Finally, we also propose a refined IR framework involving collaborative aspects. 相似文献