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1.
A user’s single session with a Web search engine or information retrieval (IR) system may consist of seeking information on single or multiple topics, and switch between tasks or multitasking information behavior. Most Web search sessions consist of two queries of approximately two words. However, some Web search sessions consist of three or more queries. We present findings from two studies. First, a study of two-query search sessions on the AltaVista Web search engine, and second, a study of three or more query search sessions on the AltaVista Web search engine. We examine the degree of multitasking search and information task switching during these two sets of AltaVista Web search sessions. A sample of two-query and three or more query sessions were filtered from AltaVista transaction logs from 2002 and qualitatively analyzed. Sessions ranged in duration from less than a minute to a few hours. Findings include: (1) 81% of two-query sessions included multiple topics, (2) 91.3% of three or more query sessions included multiple topics, (3) there are a broad variety of topics in multitasking search sessions, and (4) three or more query sessions sometimes contained frequent topic changes. Multitasking is found to be a growing element in Web searching. This paper proposes an approach to interactive information retrieval (IR) contextually within a multitasking framework. The implications of our findings for Web design and further research are discussed. 相似文献
2.
《Information processing & management》2002,38(3):401-426
A growing body of studies is developing approaches to evaluating human interaction with Web search engines, including the usability and effectiveness of Web search tools. This study explores a user-centered approach to the evaluation of the Web search engine Inquirus – a Web meta-search tool developed by researchers from the NEC Research Institute. The goal of the study reported in this paper was to develop a user-centered approach to the evaluation including: (1) effectiveness: based on the impact of users' interactions on their information problem and information seeking stage, and (2) usability: including screen layout and system capabilities for users. Twenty-two volunteers searched Inquirus on their own personal information topics. Data analyzed included: (1) user pre- and post-search questionnaires and (2) Inquirus search transaction logs. Key findings include: (1) Inquirus was rated highly by users on various usability measures, (2) all users experienced some level of shift/change in their information problem, information seeking, and personal knowledge due to their Inquirus interaction, (3) different users experienced different levels of change/shift, and (4) the search measure precision did not correlate with other user-based measures. Some users experienced major changes/shifts in various user-based variables, such as information problem or information seeking stage with a search of low precision and vice versa. Implications for the development of user-centered approaches to the evaluation of Web and information retrieval (IR) systems and further research are discussed. 相似文献
3.
Jingjing Liu Nicholas J. Belkin Xiangmin Zhang Xiaojun Yuan 《Information processing & management》2013
This paper examines the changes of information searchers’ topic knowledge levels in the process of completing information tasks. Multi-session tasks were used in the study, which enables the convenience of eliciting users’ topic knowledge during their process of completing the whole tasks. The study was a 3-session laboratory experiment with 24 participants, each time working on one subtask in an assigned 3-session general task. The general task was either parallel or dependently structured. Questionnaires were administered before and after each session to elicit users’ perceptions of their knowledge levels, task attributes, and other task features, for both the overall task and the sub-tasks. Our results support the assumption that users’ knowledge generally increases after each search session, but there were exceptions in which a “ceiling” effect was shown. We also found that knowledge was correlated with users’ perceptions of task attributes and accomplishment. In addition, task type was found to affect several aspects of knowledge levels and knowledge change. These findings further our understanding of users’ knowledge in information tasks and are thus helpful for information retrieval research and system design. 相似文献
4.
With the advent of various services and applications of Semantic Web, semantic annotation has emerged as an important research topic. The application of semantically annotated ontology had been evident in numerous information processing and retrieval tasks. One of such tasks is utilizing the semantically annotated ontology in product design which is able to suggest many important applications that are critical to aid various design related tasks. However, ontology development in design engineering remains a time consuming and tedious task that demands considerable human efforts. In the context of product family design, management of different product information that features efficient indexing, update, navigation, search and retrieval across product families is both desirable and challenging. For instance, an efficient way of retrieving timely information on product family can be useful for tasks such as product family redesign and new product variant derivation when requirements change. However, the current research and application of information search and navigation in product family is mostly limited to its structural aspect which is insufficient to handle advanced information search especially when the query targets at multiple aspects of a product. This paper attempts to address this problem by proposing an information search and retrieval framework based on the semantically annotated multi-facet product family ontology. Particularly, we propose a document profile (DP) model to suggest semantic tags for annotation purpose. Using a case study of digital camera families, we illustrate how the faceted search and retrieval of product information can be accomplished. We also exemplify how we can derive new product variants based on the designer’s query of requirements via the faceted search and retrieval of product family information. Lastly, in order to highlight the value of our current work, we briefly discuss some further research and applications in design decision support, e.g. commonality analysis and variety comparison, based on the semantically annotated multi-facet product family ontology. 相似文献
5.
Drawing on the ideas of the Sense-Making approach, the ways in which people face and bridge gaps in Web searching are analyzed. The empirical study is based on videotaped Web searches conducted by seven participants. Altogether 11 gaps and 13 search tactics of various types were identified. The gaps faced by the searchers originated from three major factors: problematic content of information, insufficient search competence and problems caused by the search environment. Of individual gaps, no relevant material available, inaccessible content and confusion were most frequent. Of the search tactics used in gap-bridging, following links and activating the Back button were most popular. Gaps related to the problematic content of information led the informants to redirect the search to find Web pages that focus better on the search topic. If the movement was stopped by insufficient search competence, the searchers tended to return to material that was familiar from earlier use contexts in order to regain control of the search process. Alternatively, they tried to specify the search terms. In cases where the search was interrupted by technical problems or other factors originating from the search system, gap-bridging aimed at returning to familiar and technically reliable links. The Sense-Making theory provides relevant conceptual tools to approach the dynamic and discontinuous nature of Web searching in terms of gap-facing and gap-bridging. The concept of gap-facing enables a context-sensitive analysis of the ways in which Web search processes may be stopped. Gap-bridging indicates a general level motive to find alternative ways to continue searching. 相似文献
6.
The study investigated how users’ emotion control and search tasks interact and influence the Web search behavior and performance among experienced Web users. Sixty-seven undergraduate students with substantial Web experience participated in the study. Effects of emotion control and tasks were found significant on the search behavior but not on the search performance. The interaction effect between emotion control and tasks on the search behavior was also significant: effects of users’ emotion control on the search behavior varied depending on search tasks. Profile analyses of search behaviors identified and contrasted the most commonly occurring profiles of search activities in different search tasks. Suggestions were made to improve information literacy programs, and implications for future research were discussed. 相似文献
7.
Michael J. Cole Jacek Gwizdka Chang Liu Nicholas J. Belkin Xiangmin Zhang 《Information processing & management》2013
The acquisition of information and the search interaction process is influenced strongly by a person’s use of their knowledge of the domain and the task. In this paper we show that a user’s level of domain knowledge can be inferred from their interactive search behaviors without considering the content of queries or documents. A technique is presented to model a user’s information acquisition process during search using only measurements of eye movement patterns. In a user study (n = 40) of search in the domain of genomics, a representation of the participant’s domain knowledge was constructed using self-ratings of knowledge of genomics-related terms (n = 409). Cognitive effort features associated with reading eye movement patterns were calculated for each reading instance during the search tasks. The results show correlations between the cognitive effort due to reading and an individual’s level of domain knowledge. We construct exploratory regression models that suggest it is possible to build models that can make predictions of the user’s level of knowledge based on real-time measurements of eye movement patterns during a task session. 相似文献
8.
《Information processing & management》1999,35(3):337-362
There was a proliferation of electronic information sources and search engines in the 1990s. Many of these information sources became available through the ubiquitous interface of the Web browser. Diverse information sources became accessible to information professionals and casual end users alike. Much of the information was also hyperlinked, so that information could be explored by browsing as well as searching. While vast amounts of information were now just a few keystrokes and mouseclicks away, as the choices multiplied, so did the complexity of choosing where and how to look for the electronic information. Much of the complexity in information exploration at the turn of the twenty-first century arose because there was no common cataloguing and control system across the various electronic information sources. In addition, the many search engines available differed widely in terms of their domain coverage, query methods and efficiency.Meta-search engines were developed to improve search performance by querying multiple search engines at once. In principle, meta-search engines could greatly simplify the search for electronic information by selecting a subset of first-level search engines and digital libraries to submit a query to based on the characteristics of the user, the query/topic, and the search strategy. This selection would be guided by diagnostic knowledge about which of the first-level search engines works best under what circumstances. Programmatic research is required to develop this diagnostic knowledge about first-level search engine performance.This paper introduces an evaluative framework for this type of research and illustrates its use in two experiments. The experimental results obtained are used to characterize some properties of leading search engines (as of 1998). Significant interactions were observed between search engine and two other factors (time of day and Web domain). These findings supplement those of earlier studies, providing preliminary information about the complex relationship between search engine functionality and performance in different contexts. While the specific results obtained represent a time-dependent snapshot of search engine performance in 1998, the evaluative framework proposed should be generally applicable in the future. 相似文献
9.
Despite a number of studies looking at Web experience and Web searching tactics and behaviours, the specific relationships between experience and cognitive search strategies have not been widely researched. This study investigates how the cognitive search strategies of 80 participants might vary with Web experience as they engaged in two researcher-defined tasks and two participant-defined information seeking tasks. Each of the two researcher-defined tasks and participant-defined tasks included a directed search task and a general-purpose browsing task. While there were almost no significant performance differences between experience levels on any of the four tasks, there were significant differences in the use of cognitive search strategies. Participants with higher levels of Web experience were more likely to use “Parallel player”, “Parallel hub-and-spoke”, “Known address search domain” and “Known address” strategies, whereas participants with lower levels of Web experience were more likely to use “Virtual tourist”, “Link-dependent”, “To-the-point”, “Sequential player”, “Search engine narrowing”, and “Broad first” strategies. The patterns of use and differences between researcher-defined and participant-defined tasks and between directed search tasks and general-purpose browsing tasks are also discussed, although the distribution of search strategies by Web experience were not statistically significant for each individual task. 相似文献
10.
This research investigates how people’s perceptions of information retrieval (IR) systems, their perceptions of search tasks, and their perceptions of self-efficacy influence the amount of invested mental effort (AIME) they put into using two different IR systems: a Web search engine and a library system. It also explores the impact of mental effort on an end user’s search experience. To assess AIME in online searching, two experiments were conducted using these methods: Experiment 1 relied on self-reports and Experiment 2 employed the dual-task technique. In both experiments, data were collected through search transaction logs, a pre-search background questionnaire, a post-search questionnaire and an interview. Important findings are these: (1) subjects invested greater mental effort searching a library system than searching the Web; (2) subjects put little effort into Web searching because of their high sense of self-efficacy in their searching ability and their perception of the easiness of the Web; (3) subjects did not recognize that putting mental effort into searching was something needed to improve the search results; and (4) data collected from multiple sources proved to be effective for assessing mental effort in online searching. 相似文献
11.
Task complexity, problem structure and information actions: Integrating studies on information seeking and retrieval 总被引：2，自引：0，他引：2
Analyzing actions to be supported by information and information retrieval (IR) systems is vital for understanding the needs of different types of information, search strategies and relevance assessments, in short, understanding IR. A necessary condition for this understanding is to link results from information seeking studies to the body of knowledge by IR studies. The actions to be focused on in this paper are tasks from the angle of problem solving. I will analyze certain features of work tasks and relate these features to types of information people are looking for and using in their tasks, patterning of search strategies for obtaining information and relevance assessments in choosing retrieved documents. The major claim is that these information activities are systematically connected to task complexity and structure of the problem at hand. The argumentation is based on both theoretical and empirical results from studies on information retrieval and seeking. 相似文献
12.
[目的/意义]针对目前儿童搜索引擎在搜索过程中对儿童认知和情感引导上的缺乏,提出了一个符合儿童认知、情感和感官需求的具有社交化智能的儿童搜索引擎设计方法,为儿童搜索引擎设计和研发提供思路和方向。[方法/过程]使用百度搜索引擎进行儿童信息检索实验,根据儿童在完成3种类型实验任务时的认知、情感表现,结合儿童教育与发展理论,分析了认知、情感和感官要素对儿童检索过程和结果的影响,并以此为依据,从认知、情感和感官3个维度进行儿童搜索引擎设计。[结果/结论]为能更顺利地完成信息检索任务,儿童需要具有认知引导与共情功能的搜索引擎辅助检索活动进行,帮助他们在检索中获得知识、提升技能。 相似文献
13.
《Information processing & management》2023,60(3):103300
Pre-adoption expectations often serve as an implicit reference point in users’ evaluation of information systems and are closely associated with their goals of interactions, behaviors, and overall satisfaction. Despite the empirically confirmed impacts, users’ search expectations and their connections to tasks, users, search experiences, and behaviors have been scarcely studied in the context of online information search. To address the gap, we collected 116 sessions from 60 participants in a controlled-lab Web search study and gathered direct feedback on their in-situ expected information gains (e.g., number of useful pages) and expected search efforts (e.g., clicks and dwell time) under each query during search sessions. Our study aims to examine (1) how users’ pre-search experience, task characteristics, and in-session experience affect their current expectations and (2) how user expectations are correlated with search behaviors and satisfaction. Our results with both quantitative and qualitative evidence demonstrate that: (1) user expectation is significantly affected by task characteristics, previous and in-situ search experience; (2) user expectation is closely associated with users’ browsing behaviors and search satisfaction. The knowledge learned about user expectation advances our understanding of users’ search behavioral patterns and their evaluations of interaction experience and will also facilitate the design, implementation, and evaluation of expectation-aware user models, metrics, and information retrieval (IR) systems. 相似文献
14.
Lori Lorigo Bing Pan Helene Hembrooke Thorsten Joachims Laura Granka Geri Gay 《Information processing & management》2006
To improve search engine effectiveness, we have observed an increased interest in gathering additional feedback about users’ information needs that goes beyond the queries they type in. Adaptive search engines use explicit and implicit feedback indicators to model users or search tasks. In order to create appropriate models, it is essential to understand how users interact with search engines, including the determining factors of their actions. Using eye tracking, we extend this understanding by analyzing the sequences and patterns with which users evaluate query result returned to them when using Google. We find that the query result abstracts are viewed in the order of their ranking in only about one fifth of the cases, and only an average of about three abstracts per result page are viewed at all. We also compare search behavior variability with respect to different classes of users and different classes of search tasks to reveal whether user models or task models may be greater predictors of behavior. We discover that gender and task significantly influence different kinds of search behaviors discussed here. The results are suggestive of improvements to query-based search interface designs with respect to both their use of space and workflow. 相似文献
15.
Sophie Rutter Verena Blinzler Chaoyu Ye Max L. Wilson Michael D. Twidale 《Information processing & management》2019,56(3):919-938
With greater access to computational resources, people use search to address many everyday challenges in their lives, including solving technology problems. Although there are now many useful ‘how-to’ resources online (especially videos on YouTube), it can still be difficult to identify, understand, and resolve certain kinds of technical problem. While research tasks have been studied for many years and we know the tactics people use, we know far less about searchers’ tactics for how-to technical tasks that involve actually being able to apply found information to resolve a problem. Crucial to our study was developing and studying a highly realistic, how-to technical task, for which there was no single guidance resource: making a phone safe for a child. After providing 39 participants with an actual phone to fix, and a search engine to perform the task, we analysed their search tactics using retrospective cued think aloud interviews. Our primary contribution is a set of 77 tactics used, in three categories, along with detail of how common they were. We conclude that people had a lot of tactics in their repertoire. Although it was not hard for participants to find relevant information, what was hard was for participants to find information they could use; indeed only 23% of participants successfully completed the entire task. Domain knowledge affected the choice of tactics used (although not necessarily towards better task success). We discuss these influences and make design recommendations for how future search systems can support those in resolving how-to technical tasks. 相似文献
16.
Web searchers commonly have difficulties crafting queries to fulfill their information needs; even after they are able to craft a query, they often find it challenging to evaluate the results of their Web searches. Sources of these problems include the lack of support for constructing and refining queries, and the static nature of the list-based representations of Web search results. WordBars has been developed to assist users in their Web search and exploration tasks. This system provides a visual representation of the frequencies of the terms found in the first 100 document surrogates returned from an initial query, in the form of a histogram. Exploration of the search results is supported through term selection in the histogram, resulting in a re-sorting of the search results based on the use of the selected terms in the document surrogates. Terms from the histogram can be easily added or removed from the query, generating a new set of search results. Examples illustrate how WordBars can provide valuable support for query refinement and search results exploration, both when vague and specific initial queries are provided. User evaluations with both expert and intermediate Web searchers illustrate the benefits of the interactive exploration features of WordBars in terms of effectiveness as well as subjective measures. Although differences were found in the demographics of these two user groups, both were able to benefit from the features of WordBars. 相似文献
17.
试论搜索引擎的技术改进 总被引：4，自引：0，他引：4
作为当前网络信息资源的重要检索工具 ,搜索引擎问世以来已得到广泛使用。作为一个新生事物 ,搜索引擎技术得到了快速发展 ,但同时也在广大网络用户的频繁使用中 ,逐渐暴露出其存在的各种各样的问题。本文主要从 3个不同方面探讨对搜索引擎进行技术改进的方法与思路。1 搜索引擎工作模式的改变众所周知 ,Ｗｅｂ最初是作为欧洲粒子物理研究中心(ＣＥＲＮ)内部的协作环境而诞生的 ,其分布式协作特性已成为全球信息共享的基础。但值得注意的是 ,基于Ｗｅｂ的一些信息应用系统采用的却是传统的集中式处理模式 ,以致这种集中式处理与Ｗｅｂ的分… 相似文献
18.
基于Web2·0的中小企业知识联盟信息系统架构研究 总被引：2，自引：0，他引：2
随着人们对知识管理研究的深入,知识联盟也得到了广泛的关注。本文讨论了中小企业知识联盟存在的问题。为更好的解决这些问题,本文提出了在中小企业知识联盟中运用Web2.0的典型应用Blog(博客)、Wiki(维基)、SNS(社会化网络服务)等,建立基于Web2.0的中小企业知识联盟信息系统架构,进而更好的发挥中小企业知识联盟的作用。 相似文献
19.
Bernard J. Jansen Danielle Booth Brian Smith 《Information processing & management》2009,45(6):643-663
In this research, we investigated whether a learning process has unique information searching characteristics. The results of this research show that information searching is a learning process with unique searching characteristics specific to particular learning levels. In a laboratory experiment, we studied the searching characteristics of 72 participants engaged in 426 searching tasks. We classified the searching tasks according to Anderson and Krathwohl’s taxonomy of the cognitive learning domain. Research results indicate that applying and analyzing, the middle two of the six categories, generally take the most searching effort in terms of queries per session, topics searched per session, and total time searching. Interestingly, the lowest two learning categories, remembering and understanding, exhibit searching characteristics similar to the highest order learning categories of evaluating and creating. Our results suggest the view of Web searchers having simple information needs may be incorrect. Instead, we discovered that users applied simple searching expressions to support their higher-level information needs. It appears that searchers rely primarily on their internal knowledge for evaluating and creating information needs, using search primarily for fact checking and verification. Overall, results indicate that a learning theory may better describe the information searching process than more commonly used paradigms of decision making or problem solving. The learning style of the searcher does have some moderating effect on exhibited searching characteristics. The implication of this research is that rather than solely addressing a searcher’s expressed information need, searching systems can also address the underlying learning need of the user. 相似文献
20.
科技查新是一项富有中国特色的文献检索和咨询工作,具有鉴证性和服务性双重特性。查新工作中存在的科学伦理问题主要包括“知识公有原则”与“知识产权保护”之间的矛盾、“无私利性原则”与“追求经济效益”之间的冲突、“合理怀疑”与“合作信任”之间的矛盾等。本文剖析了查新工作中科学伦理问题的现实依据,并指出了查新机构和查新员应该承担的伦理责任。 相似文献