共查询到20条相似文献，搜索用时 593 毫秒
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[目的/意义]利用KANO模型进行图书馆创客空间用户信息服务需求层次评估及满意度矩阵构建,识别图书馆创客空间用户满意度改善的关键因素,提出图书馆创客空间信息服务改善策略。[方法/过程]运用KANO模型分析法从环境与设施、创客馆员、资源与获取、用户服务四个维度设计图书馆创客空间信息服务需求调查问卷,以调查结果的统计分析得出图书馆创客空间用户信息服务需求指标类型并构建满意度矩阵。[结果/结论]提出完善图书馆创客空间信息服务的策略,主要包括根据创客用户需求类型完善信息服务、依据满意度矩阵确定信息服务改善的关键因素、随创客用户需求变化持续调整信息服务、构建信息服务满意度评价反馈机制。 相似文献
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通过问卷调查了用户对自助服务优点的认知和用户对各种自助服务项目的需求,分析了影响用户认知与需求的因素。结果表明,用户认同自助服务的多数优点,用户倾向自行解决使用自助服务时出现的问题,用户对绝大多数自助服务项目存在较强需求。身份、专业是影响自助服务需求的重要因素。提出了根据用户需求大力拓展自助服务的范围,管理好用户的首次体验,做好自助服务的规划工作,切实发挥自助服务的优点,做好自助服务的保障工作,根据用户的差异化需求,提供个性化自助服务等图书馆自助服务发展建议。 相似文献
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[目的/意义] 基于KANO模型对高校图书馆移动阅读服务的需求进行定量分析与归类，识别移动阅读用户满意度改善的关键因素，提出移动阅读服务满意度提升的策略。[方法/过程] 围绕移动用户的阅读活动，从移动阅读内容、移动阅读服务、移动阅读系统以及移动阅读环境4个维度，设计图书馆移动阅读服务需求调查问卷，以调查结果的统计分析判定移动阅读服务需求要素的分类归属及满意度提升优先序。[结果/结论] 将41项移动阅读服务需求要素划分为3项必备型需求要素、18项期望型需求要素、6项魅力型需求要素以及14项无差异型需求要素，结合满意度重要性矩阵分析，确定高校图书馆移动阅读服务改善的重点及满意度提升的优先序顺序，并提出高校图书馆完善移动阅读服务的策略。 相似文献
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网络环境下四地高校图书馆资源共享系统需求满足情况调研比较 总被引：2，自引：0，他引：2
对高校图书馆资源共享系统建设基础较好的南京、上海、北京、广州四个地区,从资源共享的角度,对网上、网下各类服务项目进行用户需求满足率及满意度调查统计与比较分析,结果显示:四地高校图书馆用户使用本校图书馆信息资源的频率远大于使用共享信息资源;大部分用户希望图书馆资源建设中纸质、数字资源的收藏比例各占一半,并对纸质和数字资源以及高校图书馆间资源共享和跨系统资源共享的满足率都以"满足"和"一般"两个等级为主;高校用户利用共享系统的馆际互借和文献传递服务总体水平较低。最后,从战略层面上提出了相应的建议。 相似文献
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以用户需求为出发点,结合对我国各高校图书馆特色资源服务相关内容的调研,分析用户对特色资源服务的需求属性以及对各项服务的满意度,根据分析结果对高校图书馆特色资源服务项目进行归类。结合用户满意度分析将高校图书馆特色资源服务工作分为：基础型服务、期望型服务、魅力型服务和改进型服务,针对不同类型的服务提出建议。 相似文献
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"互联网+"背景下智慧图书馆已成为图书馆发展的必然趋势。以惠州市图书馆为调查对象,引用SERVQUAL模型实证评价了"互联网+"背景下智慧图书馆服务模式。结果发现,智慧图书馆服务模式中资源更新率、资源整合能力、反应速率、数据分析结果可靠性、个性化服务满意度、用户互动、用户隐私等指标的综合得分较低。最后针对这些调研结果提出了相关建议及措施,以优化智慧图书馆的服务模式。 相似文献
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《Slavic & East European Information Resources》2013,14(1-2):123-143
ABSTRACT The article examines the most important periodicals of ethnic minorities in Poland. After 1989, many ethnic groups (e.g., Germans and Romanies) were allowed to publish journals and newspapers for the first time since the end of World War II. The publications examined show the rich cultural life of the various ethnic groups as well as their current status in Poland. In addition to popular titles, some scholarly publications are also discussed. 相似文献
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Jon C. Giullian 《Slavic & East European Information Resources》2013,14(3):278-284
The author answers a reference question on bibliographic sources for the Ukrainian periodical press 1840–1850. Helpful publications include bibliographies, guides, and library catalogs. These potentially make mention of revolutionary developments in Hungary (such as the Twelve Points paragraph of the Demands of the Hungarian Nation in March 1848, the subsequent April Laws, and Hungary's declaration of independence in April 1949), and elsewhere in the Hapsburg Empire. 相似文献
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Josie Barnes Parker 《图书馆管理杂志》2013,53(6):731-737
ABSTRACTIn today's current political environment raising support for millage renewals, bond campaigns or even millage continuations for public libraries is affected by national politics, and a tendency towards tax aversion on principle across the country. The lessons we can learn from the governing boards of small and rural public libraries are worth raising up to a greater national consciousness. Board governance, community consciousness, and facilities management are clear and logical tools that elected boards of public libraries can use to politick for support of libraries. 相似文献
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《Slavic & East European Information Resources》2013,14(1):25-74
ABSTRACT The history of the almanac in Croatia is reconstructed through primary research in bibliographic and archival sources. The almanac is a vehicle for knowledge communication in informal contexts, engaging both oral tradition and literary forms traceable to medieval literacy and ways of structuring knowledge. The history of the almanac in Croatia reflects the changing context of the book trade, literacy, and the evolution of language. Four main stages are identified: (1) the beginning of the annual almanac in the seventeenth century; astrological almanacs reflecting the sensibility of the Baroque period; (2) the Enlightenment's stimulation of almanac publishing in the spirit of contemporary secular reforms in agriculture and education; (3) nineteenth-and twentieth-century almanac trade, showing complex and overlapping networks for the production, distribution and appropriation of printed almanacs;(4) roughly the end of World War II, when the almanac slowly moved out of the role of a popular mass medium and into specialized niches represented by regional, diaspora, and religious almanacs. 相似文献
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Neil De Young 《Publishing Research Quarterly》2009,25(3):139-146
Some key questions for publishers in today’s market are: Could Amazon’s recent merger and acquisitions strategy create a disruptive or paradigm shifting business model in the publishing industry? Do their recent actions post mergers and acquisitions illustrate a predicable pattern of behaviour that publishers can strategize around? This paper will explore these questions and look at some of the possible reasons behind Amazon’s business practices and the possible consequences to publishers. 相似文献
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Barbara Lison 《图书馆管理杂志》2013,53(2):180-187
ABSTRACTGerman authorities are expecting more than 1 million refugees by the end of 2015. These people come to Germany to seek protection and assistance and to build a new life, therefore it is important to welcome them and to assist them in their integration as soon as possible. This situation creates a versatile and perfectly fitting opportunity for cultural and educational programs, including libraries, which can play a vital role in this integration process. The key to integration is the knowledge of the German language, and the most important challenge now is to teach the necessary language skills to as many asylum-seekers as possible. 相似文献
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《Journal of Web Librarianship》2013,7(1):41-59
Abstract Many libraries use RSS to syndicate information about their collections to users. A survey of 65 academic libraries revealed their most common use for RSS is to disseminate information about library holdings, such as lists of new acquisitions. Even though typical RSS feeds are ill suited to the task of carrying rich bibliographic metadata, great potential exists for developing applications that can exploit metadata exposed to Web services via RSS. Using the MODS metadata format, entire catalog records can be seamlessly embedded in RSS 2.0 feeds. Existing tools, such as Library of Congress Java toolkits and XSLT stylesheets, can facilitate this process, while a new XSLT stylesheet may be used to create the RSS feeds complete with MODS records. As an example of the added functionality these MODS/RSS feeds can offer, records from a MODS-enriched RSS feed can be ingested into a non-RSS application such as Zotero. As more emerging library technologies use Web services architectures to handle data objects, the ability to syndicate catalog records will become more critical to providing innovative library Web services. 相似文献
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Michelle Rodino-Colocino 《Critical Studies in Media Communication》2013,30(5):375-390
This essay investigates key moments in the history of personal digital assistant (PDA) marketing to women. Analyzing promotional texts for three PDAs that received considerable press coverage from 1999 to 2001, this essay explores the cultural significance of the convergence of anxieties about women's place in the gendered division of labor with the computer industry's changing marketing imperatives. Drawing on an array of promotional texts, including news articles, press releases, promotional Web sites, and ads appearing in newspapers and magazines, this paper tells the story of how the computer industry aimed to sell smaller, faster computing devices to women while promising to mediate and thus reproduce women's overwork as paid and familial laborers. After experimenting with the PDA as a sexy fashionable gadget for working women, marketers approached women as mothers with “Audrey,” an Internet appliance designed for the kitchen. 相似文献
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Lindsay Dillingham 《Journal of Business & Finance Librarianship》2013,18(4):313-327
This study explores the attitudes and actions of bank managers toward communication spending during recession. Results of this study indicate that organizational leaders cut communication spending early during recession and also erroneously rely on the bank's financials to mitigate irrational customer withdrawals. This research is used to illustrate the need for public librarians to meet the needs of bank stakeholders when their institution ceases to communicate during crises, for academic librarians to educate students in undergraduate and graduate programs regarding heightened information needs during recession, and for corporate librarians to understand a potential avenue for competitive advantage during recession. 相似文献
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指出共链分析已在商务网站评价、竞争情报分析、商业信息挖掘等领域有广泛应用。综合运用共链分析与社会网络分析的方法,对国内市场份额排名前50位的电子商务网站的企业竞争态势与竞争关系及地位进行综合分析,并对企业间潜在竞争关系挖掘进行初步探索,以期能对竞争情报方法论研究和国内电子商务市场的发展提供一定的启示和参考。研究发现,共链网络中节点的程度中心性与企业实际的市场份额之间存在显著的相关关系,且竞争关系多存在于不同组织下业务类型相似的企业实体,而有些互补服务的企业之间则是合作关系的存在,这一发现或许能为未来电子商务市场发展战略规划与制定提供一定的指导和帮助。 相似文献