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A multi-method case study research design, guided by Passini's conceptual framework of wayfinding, was employed to investigate library user wayfinding behavior within the entry area of a medium-sized public library facility. The case study research design included document review of the library's wayfinding information system; unobtrusive observation of library user wayfinding behavior; intensive interviews with library users to discuss their views on wayfinding in the library; and an expert review with library staff and a library wayfinding and signage expert to validate research findings. Overall, the study found library users' wayfinding behavior to be generally inconsistent over time, but that there are users who stick to predominant segments (those segments used heavily to connect two particular nodes, or stops). Those segments tend to be the straightest or most direct segments connecting two given nodes. Also, users appear to employ Passini's wayfinding styles more often than his wayfinding strategies, but additional research is needed that delves more deeply into these cognitive processes. 相似文献
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Jiebei Luo 《Library & information science research》2018,40(3-4):285-295
Habitual wayfinding is a revised wayfinding model for academic libraries, where there is a high percentage of repeat users. Using the unique spatial characteristics of a specific academic library, this study explores the wayfinding patterns of repeat users and evaluates the impact of patrons' travel habits on their library space usage. The GIS tool ArcMap is employed to visualize library traffic and detect potential patterns of habitual wayfinding. The impact of habitual wayfinding behaviors on library space usage is analyzed. Findings suggest that travel habits formed through past frequent actions can lead to consistent navigation preferences toward certain function units and significant usage differences even within the same function unit in a library. In addition to proposing this modified wayfinding framework and studying its relevance in explaining library space usage patterns, this study also makes a methodological contribution through a novel approach of detecting potential traffic patterns by visualizing routing data and quantifying its details at the route segment level. The framework, methodology, and findings have important implications for understanding space use in academic libraries and can be valuable to libraries considering conducting space evaluation and space rearrangement projects. 相似文献
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[目的/意义] 在大多数的高校图书馆都已经初步建立了新型在线服务体系的前提下,各大高校图书馆如何真正提升其在线服务能力仍然是个严峻的问题。针对高校图书馆新型在线服务体系及构建策略展开研究,阐释我国高校图书馆新型在线服务体系建设及服务道路未来的发展走向。[方法/过程] 围绕“如何利用技术层次的创新实现用户体验革新”这一关键点,以理论联系实际的研究原则为基础,整合高校图书馆新型在线服务体系的构建现实与相关理论,提炼出最终研究结论。[结果/结论] 着重提出针对高校图书馆现实状况构建新型在线服务体系的有效策略。 相似文献
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Abstract In library user experience (UX) literature, physical and digital spaces are often studied separately. In academic libraries, different stakeholders often control and operate the logistics of each set of spaces. Additionally, library UX studies seldom consider the physical experiences of users beyond the borders of library websites or buildings. Our survey of 37?U.S. academic library websites found that 97% had some kind of digital representations of physical spaces – predominantly floor plans. A content analysis of those floor plans found that many were poorly designed, and identified two specific themes: non-accessible content and a lack of comprehensive information to facilitate the user journey. This paper offers several recommendations for building more accessible digital representations of physical spaces for the library website. These trends and recommendations are intended to be instructive for managers of library websites and elucidate larger themes about academic libraries. 相似文献
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图书馆用户需求层次研究 总被引：12，自引：0，他引：12
服务是图书馆永恒的主题，既是实现图书馆用户需求的直接手段，也是满足用户需求的最终结果，服务与需求两者的关系是需求决定服务，因此要做好图书馆服务，首先必须研究用户需求，为此本文着重探讨了图书馆用户需求层次。 相似文献
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《International library review》1990,20(2):95-103
For the last 10 years, much progress in higher education, as well as information access has been made. But one of the serious problems is that many users of academic and research libraries are unaware of the importance of scientific and technical information, and lack essential knowledge and skills to locate materials. Therefore, development of library user education has been emphasized and supported by the government in China. For the future users the Ministry of Education has required college and university libraries to develop courses of bibliographic instruction, and has sponsored symposiums for exchange experiences among the university and college libraries. So far, the courses of bibliographic instructions have been established in more than half of the universities and colleges in China.However, for the large numbers of students waiting to obtain user education training, both facilities and instructors are inadequate. It is necessary for schools of library science in China to develop professional course work for the education of instructors in library user education. 相似文献
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The public library facility design literature identifies the importance of understanding patron wayfinding behavior and designing around it, and this research is a first step toward answering that call. Unobtrusive observation is conducted of library patrons' initial wayfinding behavior from the two entrances of a medium-sized public library in south Florida. Although more than 100 entry routes are observed during this study, less than a quarter of those routes are taken by over 75% of observed patrons as they enter the facility, indicating that certain entry routes are extremely popular. Library personnel can use geographic information systems (GIS) to map the most popular routes. Then they can use information about which entry routes are most popular to increase the level of wayfinding ease in the entry areas of the facility and to strategically market library materials and services along highly-trafficked entry routes. 相似文献
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This research presents the results of a project that investigated how students use a library developed mobile app to locate books in the library. The study employed a methodology of formative evaluation so that the development of the mobile app would be informed by user preferences for next generation wayfinding systems. A key finding is the importance of gathering ongoing user feedback for designing useful and used mobile academic library applications. Elements and data points to include in future mobile interfaces are discussed. 相似文献
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Daniel Callison 《International Information and Library Review》2013,45(2):95-103
For the last 10 years, much progress in higher education, as well as information access has been made. But one of the serious problems is that many users of academic and research libraries are unaware of the importance of scientific and technical information, and lack essential knowledge and skills to locate materials. Therefore, development of library user education has been emphasized and supported by the government in China. For the future users the Ministry of Education has required college and university libraries to develop courses of bibliographic instruction, and has sponsored symposiums for exchange experiences among the university and college libraries. So far, the courses of bibliographic instructions have been established in more than half of the universities and colleges in China.However, for the large numbers of students waiting to obtain user education training, both facilities and instructors are inadequate. It is necessary for schools of library science in China to develop professional course work for the education of instructors in library user education. 相似文献
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《Library & information science research》1996,18(3):225-240
Library use and user satisfaction are multidimensional concepts. However, traditional methods of evaluation do not include appropriate global measures of these concepts. Two indices of library use and user satisfaction have been derived from a number of characteristics collected by means of a questionnaire that combined individual variable-scores and expressed them as a final score. One form of index was based on a simple approach producing a weighted sum of individual values scored for all surveyed items. The second form, based on the theory of factor analysis, especially the principal components procedure, highlighted the most important items defining either library use or user satisfaction. Thus, the indices verified the presence of any correlation between user satisfaction and library use and evaluated library activities and services at the libraries of the National University of Rwanda. They could be used to compare various libraries sharing the same baseline characteristics and profiles. 相似文献
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用户画像技术作为实现精准营销及服务的有效工具,在很多领域已经得到广泛验证和应用,也为高校图书馆的精准服务提供了新的思路。文章以某高校图书馆的读者信息和行为数据为例,引入并改进客户细分领域中的RFM模型,对读者群体进行聚类细分,同时建立了具有不同行为特征的图书馆读者群体的用户画像。最后,提出了基于改进RFM聚类的高校图书馆用户画像构建方法,以期为高校图书馆用户描述和精准服务提供参考。 相似文献
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《The Journal of Academic Librarianship》2023,49(4):102718
Millions of library items are held in storage locations, but how well are libraries providing access to those materials? A survey of North American research libraries was conducted to examine the services that were available at library storage facilities for researchers and students before the global pandemic, during the pandemic, and as libraries adjust and plan for the new normal as the pandemic recedes. In addition, results of previous studies of storage facilities are compared to understand historical trends in access to library materials held in storage. A better understanding of user services as a component of library storage facilities will allow libraries to better serve the needs of scholars and researchers as well as provide insight to those who may be planning future library storage facilities. 相似文献
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图书馆的评估研究可分为微观评估和宏观评估两种,微观评估主要以单个图书馆作为研究对象,而宏观评估则是以图书馆群体发展总过程的活动为研究对象。文章中提出地区公共图书馆事业评估这一概念,并认为它属于图书馆宏观评估的范畴。地区公共图书馆事业的评估涉及到政府、图书馆、馆员、用户四个主体,文章通过分析四个主体之间的相互关系,构建了地区公共图书馆事业评估指标集合。该指标集合包括政府、环境因素、办馆条件、基础业务建设、用户服务、馆员管理、资金管理六个方面,分有三个层次的指标集合。文章还从该指标集合当中选取部分有可比性的指标构建了一个地区公共图书馆事业评估指标体系的示例。 相似文献
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《International Information and Library Review》1994,26(2):107-137
This article is an attempt to illustrate the present state of automation in Iranian academic libraries. The findings of a survey conducted in 1991 form the basis of the discussions. The backdrop of library automation in Iran is described, and the survey conducted is explained in terms of methodology and findings. Computerisation of library services in Iranian academic libraries started in the late 1970s and after an apparent gap resumed in the late 1980s. Although still at its preliminary stages, the trend is rapid. At the present time the Unesco software, CDS/ISIS, is playing a major role in computerised library services in Iran. However, a number of local commercial software companies have emerged in the last few years who have developed library software based on other available commercial software, as well as locally developed ones. Some libraries have also been involved in development of library software. However, library automation in Iran is encountering some serious problems. Lack of networked bibliographic databases, unadjusted status of library education programs in regard to dealing with modern technologies and lack of structured strategic plans for library automation are the main problems that the Iranian academic libraries have to cope with. 相似文献
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Academic libraries are increasingly required to provide tangible evidence of their value to the scholarly community. Library responses have developed from early process-focused investigations to develop input and output measures, or user satisfaction studies, that do not provide much evidence of value, to attempting to demonstrate value from different perspectives, depending on the philosophical point of view with which the concept is regarded, for example in economic or social terms. This article attempts to explore a number of theoretical approaches that have been used to inform assessments of value in academic libraries, as well as some practical approaches to consider when undertaking studies of the value of academic library services.1 相似文献
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Douglas A. Galbi 《Public Library Quarterly》2013,32(4):351-371
ABSTRACT. Underappreciated data concerning libraries' holdings and circulation over the past century and a half offer insights into the behavior of libraries and their users. Book circulation per public library user indicates an outcome of users' demand for books and libraries' supply of books. From 1856 to 1978, library users borrowed from U.S. public libraries about 15 books per user per year. From 1978 to 2004, about 25% of book circulation shifted to audio‐visual circulation. Over about a century and a half, library book circulation per user shows no strong, long‐run trend either up or down. This outcome suggests that libraries have adapted to maintain the stability of their operation and that library borrowing practices are well‐embedded in popular life. 相似文献
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Melissa De Santis Vivienne Houghton Cathalina Fontenelle 《Medical reference services quarterly》2017,36(1):9-18
The Health Sciences Library at the University of Colorado Anschutz Medical Campus implemented a user feedback campaign that successfully provided input about user needs. The library created an engaging marketing theme and employed a simple form to successfully solicit feedback from users. The program has been easy to replicate in subsequent years, and other health sciences libraries have been able to recreate the process at their institutions. 相似文献