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1.
Abstract

Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons.  相似文献   

2.
Abstract

The availability and quantum of resources at the disposal of libraries greatly influence service delivery. This study seeks to assess the adequacy and effect of attenuating resources on the quality of public library services and the barriers to accessing sufficient resources for the provision of quality services. Based on a qualitative approach, the study interviewed 32 participants drawn from three regional libraries, using purposive and convenience sampling methods. Data were analyzed using interpretative techniques. The results showed that all three regional libraries were highly under resourced in terms of qualified personnel, physical resources, and current library materials which ultimately resulted in low patronage of the library facilities. A major concern was the absence of a National Library and Public Library Policy guiding the establishment of public libraries in Ghana. We strongly suggest that the new public library service bill should include a statutory formula for resource allocation to public libraries. Though our research concentrated on Ghana, the implications of the study are of great value to similar contexts.  相似文献   

3.
Abstract

Administering special collections within an academic branch library presents challenges in the areas of public services, collection management, facilities planning, and staffing. In art and architecture libraries, special collections can include a variety of materials such as rare books, trade catalogs, builder's guides, graphic and visual materials, artists' books, archival records in many formats, and files of ephemera. Public service issues relating to the administration of special collections housed in an architecture branch library (and its off-site repositories) will be addressed. Collection care and access services will be examined in light of recent technologies.  相似文献   

4.
ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.  相似文献   

5.
《图书馆管理杂志》2012,52(1):94-107
ABSTRACT

Academic research libraries can employ several approaches to advance the institutional mission. First, libraries can shift from goals focused on collections and traditional library services and instead align with their campus academic plan and an emphasis on supporting the institution's strategic initiatives. A second approach is for libraries to modify their organizational structures from being function-based on the tasks that traditional libraries performed (e.g., public services, technical services, collection development) and move instead toward organizational units that directly support their university's missions (e.g., undergraduate education; graduate and professional education; research, scholarship, and creative activity; and public engagement). The key is to have library staff engaged in work that contributes to vital institutional outcomes such as student success and faculty research productivity. Academic research libraries should also continue to work towards an assessment program that demonstrates the value of the academic research library in providing quality services that advance the institutional mission.  相似文献   

6.
Abstract

The challenge to the Benedictine University Library In-terlibrary Loan Department, and too many other small academic interli-brary loan departments, is to provide items to patrons in a timely fashion with little or no budget. Techniques to facilitate interlibrary loan in small libraries are described and discussed. Efficient workflow, consortia and statewide library partnerships, reciprocal sharing agreements and leveraging existing tools in creative ways to save labor and time are also described.  相似文献   

7.
ABSTRACT

The creation of “Access Services” departments in academic libraries did not translate into the creation or offering of new services for patrons. Instead, it was typically just the combination of three already existing departments. Recent changes and trends in Access Services, including new NCIP and ISO standards, an increase in the use of electronic reserves, and the availability of items in various formats, now allow librarians to reconsider if this departmental arrangement is the best for today's library customers. This paper argues that the traditional configuration of Access Services needs to be dismantled if academic libraries are to provide excellent customer service to faculty and students.  相似文献   

8.
ABSTRACT

Special academic libraries are in the unique position to blend the innovative and user focused services of academic libraries with the niche collections of special libraries when serving their Millennial student population. Millennials are a highly researched generation, but special libraries may have not updated their services to reflect the needs and expectations of this rising generation. Maine Maritime Academy's Nutting Memorial Library serves as a case study of methods in which special academic libraries can incorporate Millennials' expectations of library spaces, services, and collections in sustainable ways.  相似文献   

9.
《期刊图书馆员》2013,64(4):43-53
  相似文献   

10.
This article challenges the conventional assumptions about the serious decline of public libraries in England. The author asserts that, as shown by the comparative data for the United States and Australian public libraries, it has not been caused by changes in society or technology. Nor has government austerity been the driving force. The loss of public interest originated in the years from 1990 to 2010 when major alterations were made to the ethos of the service. The current budget cuts and moves to ‘hollow out’ and close library services have come because of the consequent fall in public affection.  相似文献   

11.
Abstract

Even though every library, whether research, academic, public, special, or school will tailor their service to accommodate the specific needs of their customers or community, a common thread-our attitude toward customer service-bonds all librarians. How can we improve our desire to serve with a smile? Does a smile make a difference in customer service? What are some libraries doing to motivate their employees? How can we help one another on the job? This article will explore these and other related questions. Today's libraries are competing with a variety of information sources, some of which are easily available to the user through the Internet. In order to help preserve our most valued asset-our customers-libraries need to incorporate a well-developed, quality customer service program in their operational plan and budget.  相似文献   

12.
《The Reference Librarian》2013,54(93):137-149
Abstract

The information age has changed libraries of all types and sizes in ways that no one could have predicted. For a rural library, though, changes have been fast and furious and have made a dramatic impact on the very nature of the library and the services the library offers. Rural libraries went from a gathering place for community activities to fully wired information centers in a matter of a few years. The article addresses what these changes mean for reference services-one of the most basic functions of a public library. While people are consuming more information than ever, will the rural library be able to keep up with this demand even with the Internet? The article explores reference services in rural public libraries, using examples from libraries in central and northern Illinois, giving consideration to the nature of reference services, how they have changed over time, and how this compares to small libraries in a metropolitan setting.  相似文献   

13.
通过对美国纽约州公共图书馆和高校图书馆的调研,印证移动时代图书馆的传统服务模式正向移动化服务转移：①90%以上受访图书馆已可为移动设备提供服务;②一半以上图书馆网站优化后支持移动设备的服务项目可达6项甚至更多;③图书馆支持移动设备访问的主要范畴是目录访问和数字化内容,通过社交网络服务应用平台允许第三方应用程序接入已成为绝大多数图书馆提供移动服务的主流;④提供移动设备服务已列入图书馆规章或计划中。希望此次调研结果能给图书馆、网络技术部门以及信息系统专家和相关人士就图书馆移动服务的应用提供启示和参考。  相似文献   

14.
ABSTRACT

Academic libraries in developing countries are underfunded and require transformational leadership to manage the resultant changes and ensure organizational effectiveness. This study attempts to identify the prevalent leadership styles in academic libraries in South West Nigeria using the Multifactor Leadership Questionnaire. The study reflected that the library managers portrayed mostly a mix of transformational and transactional leadership styles. The library budget, equipment, and acquisition were most affected by recession. The library leaders preferred a mixture of investment and retrenchment (cost controlling) strategies to cope with recession. Leadership assessment using transformational model for coaching and recruitment is recommended for libraries.  相似文献   

15.
Abstract

Academic libraries do not often launch public relations campaigns. However, recent changes and enhancements at the Geoffrey R. Weller Library at the University of Northern British Columbia prompted librarians to embark on a public awareness campaign built upon the “@ your library” framework. The campaign featured multiple strategies, including posters, displays, brochures, newspaper ads, and giveaways. The goal of the campaign was to break away from the stereotypical image of the library as a research necessity, and show it instead as the beating heart of the University. The campaign is evaluated and the continued need for marketing and promotion of academic library services is examined.  相似文献   

16.
Abstract

As library service providers for distance learners, we are constantly searching for ways to assist them in their use of library resources. Virtual (real-time chat) reference is yet another tool to utilize in reaching these students. While virtual reference has been around for several years and many libraries offer such services, as a medium-sized institution, Emporia State University took some time to move into providing such a service on a formal basis. Several issues, including staffing and funding, delayed entrance into this arena. It was not until a collaborative academic reference venture among several academic libraries in the state was proposed that the ESU library was able to offer this service. Advantages and disadvantages of the collaboration will be discussed, as well as lessons learned that can be applied to any collaborative project.  相似文献   

17.
Abstract

In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions.

What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report.  相似文献   

18.
ABSTRACT

This article uses the case study of developing a collaborative “out-of-hours” virtual enquiry service by members of the Northern Collaboration Group of academic libraries in the north of England to explore the importance of communication and collaboration between academic library services in enhancing student learning. Set within the context of a rapidly changing UK higher education sector the article considers the benefits and challenges of collaboration and the contribution of library services to the student experience. The project demonstrated clear benefits to student learning and evidence of value for money to individual institutions as well as showing commitment to national shared services agendas. Effective communication with students, with colleagues and stakeholders in our own and other Northern Collaboration member institutions, and with OCLC, our partner organization, was a critical success factor in the development, promotion, and uptake of the new service.  相似文献   

19.
Introduction     
ABSTRACT

Makerspaces and related concepts and technologies are currently the subject of much discussion in the library community, particularly among public libraries. One prominent technology often featured in makerspaces is three-dimensional (3D) printing. In this article the author describes a 3D printing service launched at Southern Illinois University Edwardsville's Lovejoy Library; the justification for providing the service in an academic library, equipment selection, procedures and workflow, and evaluation of the success of the service to date.  相似文献   

20.
Abstract

In an effort toward establishing a standard for academic library hours, this article surveys and compares hours of operation and service for ARL libraries and IPEDS survey respondents. The article ranks the ARL libraries according to hours of operation and reference hours and then briefly discusses such issues as libraries offering twenty-four hour access and factors affecting service hour decisions.  相似文献   

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