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1.
Though special libraries share concerns with their more general academic, public, and school counterparts, they also have unique characteristics which merit separate consideration. Libraries of all types are evolving, and just as special libraries can learn from the general literature on libraries, practitioners in general libraries can learn from the experiences and methods of special libraries. “The Specialist,” appearing in even-numbered issues of this journal, addresses the administrative concerns of special libraries. The column's scope includes corporate, non-profit, government, and independent libraries as well as the specialized departments and branches of academic and public libraries. Contributions from practitioners and scholars on any aspect of special libraries are welcome. Interested authors are invited to contact the editor at tmurray@stamps.org for submission guidelines.

In library and information science, there is a strong emphasis on technical skills like indexing, database design, and information retrieval. This column shows the importance of interpersonal skills, which reference librarians have traditionally employed, to the current special library environment. Librarians increasingly recognize that people seek information and knowledge from each other just as much if not more so than from databases and documents. Given appropriate mechanisms, experts readily share their knowledge. Decision makers seek information selected and curated by a knowledgeable human being, not just raw data.

At the same time, successful organizations recognize that the most important part of information management is not the library but the librarian, who can employ information strategically. The special library community should worry less about library closures and more about ensuring that librarians understand the work of their clients and deliver relevant information at the appropriate time with context and interpretation, making them an integral part of organizational decision-making.  相似文献   


2.
ABSTRACT

Special librarians encourage their users to base decisions on vetted research results and quality information, yet when faced with a problem in their own work, they are more likely to turn to their network of colleagues than to published research. While learning from the experience of colleagues is valuable, greater application of research and evidence-based practice in the special library sector could benefit these libraries in making good, strategic decisions. A few studies have examined whether practitioners use library and information science research and what barriers keep them from doing so. Engaging practitioners and scholars in productive collaboration and communication can help practitioners find and apply lessons learned from research in their work and encourage more participation in research by special librarians. In turn, increased diversity in research settings can benefit all libraries as they evolve and learn from each other's experiences.  相似文献   

3.
ABSTRACT

Special academic libraries are in the unique position to blend the innovative and user focused services of academic libraries with the niche collections of special libraries when serving their Millennial student population. Millennials are a highly researched generation, but special libraries may have not updated their services to reflect the needs and expectations of this rising generation. Maine Maritime Academy's Nutting Memorial Library serves as a case study of methods in which special academic libraries can incorporate Millennials' expectations of library spaces, services, and collections in sustainable ways.  相似文献   

4.
Abstract

This study examines reasons for the shortage of qualified academic librarians in China and recommends ways to position Chinese academic libraries to move into the modern era.

Interviews were conducted with 20 academic librarians in China and 20 in the United States, in one library in each country, to collect data for a comparative study. This paper compares Chinese and US academic librarianship in terms of reasons for entering this profession, academic education in library and information science, and requirements for knowledge and information skills.

Chinese librarianship faces great challenges in the recruitment and education of librarians and with the library system itself. It is time for the government, university officials, libraries and society as a whole to learn to promote librarianship and build a powerful librarian workforce, to meet the needs of China's social and economic development.  相似文献   

5.
《图书馆管理杂志》2012,52(3-4):321-331
ABSTRACT

Special collections play an increasingly important role in university libraries. As library collections move to digital formats and collections are similar from one library to another, special collections are one of the ways in which libraries can build a distinct identity. Because of their unique nature, special collections must be permanently retained because of their artifact value and need specialized storage conditions with appropriate levels of security. Library administrators will increasingly face the need to provide expanded space for special collections as well as improving storage conditions to ensure that unique and valuable materials are preserved for research in the future.  相似文献   

6.
Abstract

Using personally identifiable information (PII) (patron data) to make informed decisions in academic libraries through learning analytics programs has increasingly become more commonplace. In this column, we discuss how libraries around the world have used PII to make informed decisions about hours (gate count), electronic resources (collection usage and authentication), and research assistance (virtual reference). In addition, we discuss the use of learning analytics in library environments including the benefits and concerns associated with its use. Finally, we discuss how we have used PII at our institution’s library and the data metrics we plan utilize at some point in the future.  相似文献   

7.
Abstract

Communicating library data with external stakeholders is a growing area of importance in the profession, and library websites provide an easy way of disseminating this information. Determining the types of data that will be most impactful in telling a library’s story is vital to an effective online data display. This research project reviewed the websites of 143 academic research libraries to determine if the libraries were publicly sharing general library data via a dashboard or other data display. For those libraries sharing data, information was recorded on the types of data shared, the types of data visualizations utilized, the age of the data presented, and whether multi-year trends were represented. The results showed that just under half of the academic research libraries in the study population had general library data displays on their websites. Most focused on traditional types of library data, such as collection size, reference and help desk interactions, instruction sessions, and circulation numbers for physically-held materials. Data visualizations were used infrequently.  相似文献   

8.
Abstract

Institutions of higher education are among the most prominent proponents of portals. A group of resident librarians at the University of Illinois at Chicago (UIC) has targeted a larger audience by creating a customized Web portal to be used by library patrons throughout the Chicago area, whether they are academic, public, school or special library users. The portal project has raised issues of maintenance and administration, as well as those of the collaborative process between libraries in a system.  相似文献   

9.
Abstract

This article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh.  相似文献   

10.
ABSTRACT

Digital collections of full-text e-books are proliferating on the Web and provide a wealth of open content for students. To examine whether academic libraries are providing a digital gateway to these resources, ten e-book titles from open digital collections were searched in the online catalogs and Web pages of ten academic libraries serving distance learners. Only three of the digital collection e-books were available from any of the library catalogs, and none were found on library Web pages. Availability of the ten e-book titles through Google and other digital discovery tools also had mixed results. Continued projects for improved delivery of open online content are necessary. In order to fulfill their role as digital gateways for their academic communities, libraries must pursue metadata standards to support cross-searching, collaborative projects, and development of e-resource search software, which integrates with the library catalog.  相似文献   

11.
《图书馆管理杂志》2012,52(1):94-107
ABSTRACT

Academic research libraries can employ several approaches to advance the institutional mission. First, libraries can shift from goals focused on collections and traditional library services and instead align with their campus academic plan and an emphasis on supporting the institution's strategic initiatives. A second approach is for libraries to modify their organizational structures from being function-based on the tasks that traditional libraries performed (e.g., public services, technical services, collection development) and move instead toward organizational units that directly support their university's missions (e.g., undergraduate education; graduate and professional education; research, scholarship, and creative activity; and public engagement). The key is to have library staff engaged in work that contributes to vital institutional outcomes such as student success and faculty research productivity. Academic research libraries should also continue to work towards an assessment program that demonstrates the value of the academic research library in providing quality services that advance the institutional mission.  相似文献   

12.
ABSTRACT

This article explores the concept of service branding in the context of libraries and information organizations. We discuss community perceptions of library brand value from the librarian's perspectives in the context of public and academic libraries. Librarians’ thoughts and viewpoints in improving the community's library experience are also discussed. The findings highlight the importance of improving the library's visibility, creating appealing ambience, and developing a strategic branding plan in order to provide robust, compelling, and meaningful experiences for their community.  相似文献   

13.
ABSTRACT

Uncovered in the course of a 2011 study looking at partnerships between academic and public libraries in Canada was a unique series of partnerships among a college library, public library, regional library system, and school district library system in Medicine Hat, Alberta. With little or no additional funding, these libraries have partnered to deliver library services beneficial to both their primary clients and the broader community. Through a case study of the libraries, it is possible to determine the value and the challenges of partnerships and the elements of organizational culture necessary for successful partnerships.  相似文献   

14.
《期刊图书馆员》2013,64(1-2):255-260
Summary

The management issues facing those who deal with serials in special libraries may be common to all special libraries, unique to the particular discipline, or shared by all libraries struggling to deal with serials in the 1990s. A law librarian and a medical librarian described the history, nature, and use of serial literature in their respective subject areas, and discussed important customer issues facing their libraries, including the financial aspects. They were joined by a vendor's representative who summarized the similarities and differences in these library situations from a vendor's perspective, including the opportunities and limitations of the vendor/special library relationship.  相似文献   

15.
《图书馆管理杂志》2012,52(8):656-671
ABSTRACT

State, public, academic, and special libraries are conducting and publishing the results of studies aimed at showing the value of their services and resources. Librarians must be prepared and proactive so when asked to justify budget allocations they have the tools to show their library's value and understand the importance of expressing value in terms familiar to the administrators. By identifying stakeholders and obtaining their buy in, librarians can turn data into evidence of the organization's return on investment (ROI) in the library. ROI is a powerful tool to use when establishing credibility, accountability, and evidence demonstrating the library's value.  相似文献   

16.
ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.  相似文献   

17.
Abstract

Even though every library, whether research, academic, public, special, or school will tailor their service to accommodate the specific needs of their customers or community, a common thread-our attitude toward customer service-bonds all librarians. How can we improve our desire to serve with a smile? Does a smile make a difference in customer service? What are some libraries doing to motivate their employees? How can we help one another on the job? This article will explore these and other related questions. Today's libraries are competing with a variety of information sources, some of which are easily available to the user through the Internet. In order to help preserve our most valued asset-our customers-libraries need to incorporate a well-developed, quality customer service program in their operational plan and budget.  相似文献   

18.
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19.
《The Reference Librarian》2013,54(67-68):257-271
Summary

The Americans with Disabilities Act of 1990 (ADA) motivated libraries all over the United States to evaluate their accommodations and services to patrons with disabilities. This article presents a case study of the Texas Tech University Libraries project to meet the needs of their patrons in relation to ADA. The study focuses on including adaptive technologies in the library environment to aid blind, hearing, visually and physically-impaired patrons and increasing library staff awareness of the needs of patrons with disabilities. Findings from the study will also benefit school, public, and special libraries that are evaluating their access for patrons with disabilities.  相似文献   

20.
ABSTRACT

As libraries continue to grow and change in the 21st century, we are seeing an increased emphasis on outreach, engagement, creativity, and innovation for academic libraries. These ideas are crucial to the future of academic libraries and makerspaces are one way for academic libraries to realize these ideas. Makerspaces can be affordable, don't need to take up a lot of space, and have potential to be catalysts for creating partnerships within one's community. Engaging making events can stimulate broader conversations among library patrons and library employees as well as a way for library liaisons to connect with their faculty, students, and staff.  相似文献   

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