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1.
Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions and unpredictability. We combine insights from organizational paradoxes and the job demands–resources model to construct a framework identifying positive and negative mechanisms in the relationship between communication technology use (CTU) and employee well-being, operationalized as work engagement and burnout. In this study of Dutch workers, we demonstrate that CTU increases well-being through positive pathways (accessibility and efficiency) and decreases well-being through negative pathways (interruptions and unpredictability). We highlight the importance of (1) investigating CTU resources and demands simultaneously to grasp the relationship between CTU and employee well-being, and (2) considering CTU's downsides to successfully implement new communication technologies and flexible work designs.  相似文献   

2.
Social media such as blogs, microblogs or electronic social networks can transform the ways in which we relate to other people and organizations. Government organizations are experimenting with social media to communicate with their constituents, and many analysts see in these media a powerful set of tools to reinvent government–citizen relationships. In this paper, we present the perceptions of risks, benefits and strategic guidelines about social media applications gathered from 250 public servants from Central Mexico, most of them working in information technology, as web masters or responding to Freedom of Information Act requests. The conclusions of the analysis are 1) that governments' participation in social media may result in improved communication and citizen participation, more transparency, and transfer of best practices among government agencies; 2) that a good implementation strategy is necessary to realize these benefits and to avoid risks; and 3) that the implementation of social media highlights the importance of updating laws and regulations, and of promoting changes in government culture and organizational practices.  相似文献   

3.
《Communication monographs》2012,79(2):161-183
Studies of organizational members' assimilation information seeking have focused on traditional channels for uncertainty reduction (e.g., face‐to‐face communication and traditional technologies like employee handbooks) and on the experiences of newcomers. This investigation extends organizational assimilation research by examining a variety of socialization experiences (not just those of newcomers) and by considering Advanced Communication and Information Technologies (ACITs) as an additional channel for obtaining assimilation‐related information. Data from 405 employees of four organizations were utilized to explore the relationship between three channels for information seeking (face‐to‐face communication, traditional media, and ACIT) and perceived socialization effectiveness. Predictors of employee selection and use of ACITs also were examined, including perceptions of media richness and social presence, and user responses to their experiences using ACITs for assimilation. Results indicate that face‐to‐face communication is the most important predictor of assimilation effectiveness, followed by ACIT use. Least important are traditional technologies. Media characteristics, as elucidated in two prominent theories of organizational communication technology use, predicted individuals' selection and use of ACITs. Finally, a typology of members' behavioral responses to feedback regarding their ACIT use was derived, which revealed that users respond by continuing current practices, supplementing the channel, discontinuing use, expanding use, learning new uses, or by implementing a variety of these strategies.  相似文献   

4.
This article analyzes a youth organization's struggle to start a low-watt community radio station. The project was envisioned as a way to encourage at-risk youth to become media producers and gain technical and communication skills. It was also seen as a medium through which to communicate about important social and political issues affecting the station's predominantly low-income and minority constituency—concerns not prominently covered in the commercial media. Like hundreds of US urban communities excluded from operating low power FM stations under current FCC regulations, this group initiated a 100 milliwatt AM station with hopes of eventually becoming a 100 watt FM station if FCC regulations were to change. Funding, organizational, logistical, and regulatory issues are discussed, along with obstacles and successes of this initiative and the potential for such programs to engage youth in larger issues of democracy and non-commercial expression.  相似文献   

5.
Encompassing both the controlled messages of values advocacy and less explicit rhetorical actions such as philanthropy, community programs, and volunteerism, organizational epideictic affirms common values. This essay argues that such common values are problematized by the presence of paradox even in seemingly innocuous epideictic subjects. Through a case study of the National Collegiate Athletic Association's “Stay in Bounds” program teaching children to be good sports both on and off the field, the essay demonstrates the challenges of organizational epideictic through the paradox of excellence. It also provides suggestions for the management—but not elimination—of paradox in organizational epideictic, particularly directed at external publics.  相似文献   

6.
This study examines how the neighborhood storytelling network, which is conceptualized in communication infrastructure theory and includes interpersonal, organizational and community media connectedness, and an individual's Internet connectedness affected participation in civic activities in the aftermath of the Great East Japan Earthquake, which occurred on 11 March 2011. Responses from 544 randomly selected people residing in Tokyo reveal that connectedness to a neighborhood storytelling network and one's Internet connectedness have positive effects on participation in civic activities in response to the earthquake. However, the two independent factors (neighborhood storytelling and Internet connectedness) do not exhibit a significant relationship with each other. The result suggests the existence of two different conduits for civic engagement in disaster situations – neighborhood storytelling networks and Internet connectedness – mainly distinguished by age.  相似文献   

7.
This investigation explores the influence of perceptions of socialization tactics' use and communication relationships on employees at the initiation of and 4 months into an organizational restructuring. Results of this longitudinal investigation reveal that employees (N = 72) report considerable changes in perceptions of organizational socialization/resocialization efforts. Results also indicate that both perceptions of socialization tactics' use and communication relationships contribute to decreased role ambiguity and role conflict and increased commitment at the initiation of the restructuring and four months later. However, the influence of these factors on the dependent variables changes over time. These findings are discussed in relation to recent research on organizational entry and change, and suggestions are made for future research.  相似文献   

8.
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9.
Several long-standing theories intersect in discussing the impact of community characteristics and of the mass media. The structural pluralism model popularized by Tichenor and his colleagues says that social structure influences how mass media operate in communities because they respond to how power is distributed in the social system, whereas the linear model says that the increasing size of a community's population leads to more social differentiation and diversity and corresponding increases in subcultures with their own beliefs, customs, and behaviors. Recently, there has been a concern about how changes in society have led to a decline in organizational activity and the network of relationships and trust that constitute “social capital.” This article examines the impact of population and diversity (using census data) on individuals’ media use, interpersonal discussion and civic engagement (measured in a national survey), and the relationship among these variables. Analysis of a structural model provides evidence that the “linear hypothesis” can be combined with structural pluralism, with size—measured by population—impacting diversity, which influences the relationships that people have with their community. Concurrently, social categories influence people's communication patterns and community relationships, and communication impacts civic engagement.  相似文献   

10.
The relationship between managers' communication behaviors (openness and nonverbal immediacy) and subordinates' motivation were examined. Wharton MBA candidates were videotaped participating in an organizational simulation to resolve interpersonal conflict. Subordinates completed self‐report measures regarding openness and motivation; independent coders rated managers' nonverbal immediacy behaviors. Analysis indicated that communication openness was positively and significantly related to motivation, while nonverbal immediacy and motivation was slightly related although not significantly. The positive, yet tentative relationship between openness and immediacy, indicated that these variables occur together. Results of the multiple regression reveals that openness was more predictive of motivation, while immediacy had a more indirect impact.  相似文献   

11.
The purpose of this study was to examine how subordinates' perceptions of workplace freedom of speech related to their levels of organizational identification and their strategies for expressing dissent. Full‐time working adults from various organizations in the Southwest completed self‐report survey instruments. Results indicated that organizational identification as well as the expression of articulated dissent and latent dissent varied as a function of workplace freedom of speech.  相似文献   

12.
Research examining the individual–organization relationship has largely ignored the linking role of groups. Grounded in Scott, Corman, and Cheney's (1998) structurational model of organizational identification, we analyzed data obtained from members of groups embedded in a large religious organization. Results revealed three primary ways groups link individual members and the organization via identification. The connection function provides members with local copresent linkages to the organization and an environment in which to express their connection/relationship to the organization. The restructuring function enables members to restructure conflicting individual and organizational identity structures. The buffering function enables members to disidentify with a portion of the organizational identity and still maintain a sense of organizational identification.  相似文献   

13.
This study was designed to identify “differences that make a difference” in the communication of small groups engaged in producing multimedia messages. Results indicate that the nature and frequency of the leader's communication, the relative openness of the group's communication system, and the proportionate number of members who actively participate in group activities affect the quality of the groups’ products as measured by audience evaluation. The study supports findings of previous research on group communication and theories of effective organizational communication.  相似文献   

14.
What Structures?     
This article examines how the topic of an ethnically diverse workforce can become an organizational problem (or not) in private media companies. The study is based on interviews with Human Resources managers and persons responsible for diversity issues at these companies. This article favors a communicative approach by relating structures to agency through the concept of expectation. This is in contrast to the bulk of media research, which considers structures as something fixed and objective in determining organizational action. By exploring the expectations structures we can see which expectation patterns condition organizational communication. As a result, the main pattern of migrant background as adding value to the organization (or not) could be revealed as a guiding distinction in organizational communication about diverse workforces.  相似文献   

15.
This article continues and extends the emerging scholarship of strategic media management by examining the day-to-day challenges that media managers face when managing strategic renewal in traditional print-oriented media firms. The aim, in particular, is to shed light on the tensions and paradoxical situations that middle managers need to deal with in contexts where taken-for-granted industry recipes and well-established business practices have become problematized as a result of industry-wide technological and cultural change. Based on an empirical case study, the article identifies and elaborates on three interconnected paradoxes, rooted in the history of the company and past decisions of its top-management: (1) balancing employees’ needs for stability with organizational needs for change; (2) bridging employees’ needs for security and tradition and the organizational need for learning and taking risks; as well as (3) reconciling employees’ needs to “focus on themselves” with organizational needs to collaborate for collective success. Theoretically, the article contributes to the literature by working toward a new paradox perspective on managing strategic renewal in media organizations. This theoretical perspective is offered as an interpretive framework for empirically exploring and critically examining the dynamics and complexities of strategic media management in the continuously changing business environments of the industry.  相似文献   

16.
Animal welfare advocates have increased publics' scrutiny of the way animals are handled by everyone from pet owners to circuses to farmers. The case of farmer Gary Conklin illustrates a popular recent tactic of activists to secretly film working farms and then release videos that purport to show abuse. This essay uses the concepts of legitimacy and image restoration to examine how Conklin, with a small farming operation in Ohio, responded to allegations spread by social media. Two important principles emerged: first, an effective differentiation strategy for reducing offensiveness is “redefining the act,” a combination of image repair tactics where an undisputed fact is redefined and transformed with support from third-party affirmations. Second, even small organizations like this dairy cattle business face the same challenges and opportunities as larger organizational rhetors. The essay concludes with applications both for agriculture and for crisis communication scholars, asserting that agricultural enterprises will continue to face struggles over meaning that will require sophisticated methods of issue and crisis management.  相似文献   

17.
Shared Governance (SG) is a model of employee participation that is increasingly being implemented in hospitals. This paper examines communication processes that occur in SG by providing a case study of a Nursing Department at Western Hospital A review of literature related to SG in professional nursing provides a background for introducing a chronology of implementation in Western Hospital. Data was collected in long interviews conducted with 15 bedside/staff nurses. Nurse accounts revealed paradoxes that paralyze the SG process. Forms of paradox are discussed and examples of paradox are identified. Leaders must determine priorities in managing on‐site paradox and suggestions are offered for working within paradoxes to enhance organizational functioning.  相似文献   

18.
This study investigates the relationship between communication overload and uses of diverse communication channels in terms of their level of synchronicity. Emphasis on the synchronicity of any given channel reveals how temporal elements (i.e., rate and processing time) play an important role in perceptions of communication load. Additionally, this study examines the association between communication overload, organizational identification and job satisfaction. Findings reveal: (a) both high and low synchronous channels are associated with increased reports of communication overload; (b) a mediating effect of organizational identification on the relationship between communication overload and job satisfaction; and (c) a moderating effect of communication overload on the relationship between low synchronous channels and organizational identification.  相似文献   

19.
Women in middle management continue to face multiple paradoxes arising from their structural and gendered locations that add to the uncertainty of negotiating organizational life. Investigating the lived experiences of women middle managers can illuminate the constraints and paradoxes endemic to organizing, for such experiences foreground tensions at the intersection of structure, identity, agency, and power. Specifically, this contextual investigation of conversational humor explores links between organizational status, gender, and paradox. In so doing, it demonstrates how women can use humor to negotiate managerial identities and to navigate organizational life. This study uncovers nuanced and important communication tactics of middle management women. This study also reveals the value of investigating the complex convergence of humor, gender, and organizational communication theory.  相似文献   

20.
The purpose of this study was to explore the university libraries' response during the COVID-19 pandemic and determine their working practices, services patterns, strategies applied, and role played. This study is a qualitative exploration by collecting data through in-depth interviews of purposely selected Heads of seven university libraries. The interview recordings were transcribed, translated, and analyzed thematically. The majority of the university libraries were physically closed for patrons in this pandemic but engaged with the users. Libraries revamped their web pages, reassigned resources, and planned robust online offerings. The university portal and other social media tools were less used communication tools during the pandemic. Library staff worked from home and there was a sense of over burden because of 24/7 connectivity and without any formal working policy addressing the new working routines. University librarians felt that digital divide, lack of digital literacy skills, and slow internet speed were the major barriers in their transition from physical to online mode and less use of library's online resources and web portals. Libraries see their individual and collective roles of societal and educational dimensions during these uncertain times. The study also made recommendations for the betterment of libraries' role in such situations.  相似文献   

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