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1.
Health Index Plus, a consumer health information CD-ROM database, was field-tested by staff and patrons at a public library in Harrisburg, Pennsylvania. Ease-of-use, database content and quality, and appropriateness for audience were evaluated. Overall, patrons found the database simple to use. The contents focus on topics of popular interest and provide access to scientific material that is normally not available or comprehended by many public library users. Although some indexing problems and other shortcomings were noted, the database is recommended for public and other libraries providing consumer health information. 相似文献
2.
Today, access to digital information is essential to patrons using public libraries, whether they have contact with computers at home, work or school or whether the public library is their only contact. In order to evaluate and ultimately enhance public library digital resources and services, it is critical for administrators, librarians and digital information architects to recognize the impact their current digital offerings have on users. This study utilizes a survey to gauge the perceptions of patrons who use digital resources and services in six urban New England public libraries as part of ongoing research into digital information access in public libraries in the United States from the perspective of users. 相似文献
3.
An experiment in a public library demonstrates that Passini's conceptual framework of wayfinding can be applied to public library patron wayfinding behavior. Participants were asked to think aloud while completing prescribed wayfinding tasks. Findings indicate that library patrons use all five of Passini's strategies to varying degrees, supporting the need for further research testing this framework with library patrons. Participants were given varying level of details on Passini's strategies prior to completing the wayfinding tasks, and that intervention had no significant effect on the results. 相似文献
4.
《Journal of Web Librarianship》2013,7(3):145-163
Within the next few years, traditional online public access catalogs will be replaced by more robust and interconnected discovery layers that can serve as primary public interfaces to simultaneously search many separate collections of resources. Librarians have envisioned this type of discovery tool since the 1980s, and research shows that discovery layer functionality and features have already resolved, or will soon remedy, many of the known issues with the traditional online public access catalog. The authors of this article review the literature on discovery, focusing on the evolution from the traditional online public access catalog to newer discovery interfaces, and summarize what has been published regarding the selection and evaluation of these new tools. Based on this review, emerging trends in the acquisition of discovery layers are described, including: the amount of time libraries devote to selection and evaluation, the staff involved and their areas of expertise, which discovery tools were selected to review, the evaluation methods used, and the features and functionality evaluated. The authors conclude with a discussion of the opportunities and concerns for libraries and their patrons related to discovery efforts, and provide direction for future research. While discovery layers are still developing, they show great promise in increasing the use and usability of library resources. 相似文献
5.
Modern public libraries strive for inclusivity. Part of this effort involves enhancing staff capacity for engaging with socially vulnerable populations. This paper presents the outcomes of a study on library use by homeless adults, one of the most vulnerable of populations. The study employed a mix of methods. Part one was quantitative: a survey of library patrons. A second, qualitative phase involved focus groups – two of which were comprised of homeless patrons. Several areas of concern and need emerged, including physical space, safety, library services, and interactions with the library staff. 相似文献
6.
The Health Education Center in Pittsburgh, a community-based health promotion agency which provides library services to health professionals, students, and the lay public, received a resource grant in 1981 from the National Library of Medicine to study professionals' awareness of consumer health information (CHI) materials for their patients and clients. A survey of telephone patrons and on-site library patrons provided details on health professionals' use of the CHI resource center: their areas of interest, the material formats they preferred, and the intended use of the materials. Health professionals' demand for information about consumer-oriented materials and their satisfaction with the HEC library suggest that such a resource can be a valuable asset to a community. 相似文献
7.
The public library facility design literature identifies the importance of understanding patron wayfinding behavior and designing around it, and this research is a first step toward answering that call. Unobtrusive observation is conducted of library patrons' initial wayfinding behavior from the two entrances of a medium-sized public library in south Florida. Although more than 100 entry routes are observed during this study, less than a quarter of those routes are taken by over 75% of observed patrons as they enter the facility, indicating that certain entry routes are extremely popular. Library personnel can use geographic information systems (GIS) to map the most popular routes. Then they can use information about which entry routes are most popular to increase the level of wayfinding ease in the entry areas of the facility and to strategically market library materials and services along highly-trafficked entry routes. 相似文献
8.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
9.
Marta Mestrovic Deyrup Jyldyz Bekbalaeva Anna Maria Tammaro 《International Information and Library Review》2020,52(1):50-57
AbstractThe Millennial Generation, sometimes referred to as Gen X—those young men and women born between 1981 and 1996—are the first generation of “digital natives.” This column reports on how their use of technology has changed public library services in Kyrgyzstan, the United States and Italy. 相似文献
10.
《The Reference Librarian》2013,54(75-76):149-161
Summary Problem patrons are not a phenomenon exclusive to the public library arena. Academic libraries have throughout time had their own share of difficult patrons. This article focuses on problem patrons and reference staff in the academic library with a particular focus on electronic equipment and resources, particularly the Internet. Issues include viewing of pornographic images by patrons, plagiarism and the librarian's role, use of e-mail and chat, and cell phone use in the reference area. 相似文献
11.
《The Reference Librarian》2013,54(49-50):179-193
In the studies of general library use, women use libraries more than men. When use studies of particular subjects are done, women nearly always are more likely to use libraries for information on that subject than men. Yet there are few studies on women's information needs or use studies of traditional women's subjects. When women's subjects are written about in the library literature, the articles are nearly always on collection development, not on information needs. Information on women's subjects is primarily requested in public libraries and is not considered worthy of scholarly concern. Five specific categories of women's subjects: traditional women's subjects like needlework, practical information for the home, information related to a change in life like returning to school or to work, information on women's health issues, and information about parenting are reviewed. Current trends in commercial electronic information systems and telecommunications technology make the issue of information needs research and analysis urgent. 相似文献
12.
《The Reference Librarian》2013,54(93):43-57
Abstract The climate of change in music reference represents a challenge to librarians. The three issues in the library literature that probably have the greatest impact on music reference service and are the subject of this paper are changes in users, sources, and modes of access to sources. These three issues are certainly related, as users need to use sources, and they need to know how to access them in order to use them. Reference librarians are called upon to mediate this process. Music library collections have their own peculiarities, however. Because they contain a wider variety of materials than many other kinds of library collections, reference librarians for music collections must be aware of the format, content, and intended uses of these materials, as well as the research patterns of their patrons. In the recent past, as cultural norms have changed with the paradigm of Western culture, users have wanted to use music libraries in new ways, and librarians are challenged to accommodate them. The musical genres used and requested by today's library patrons are different than they once were, both for listening and for academic study. Musical reference sources are being issued in electronic formats, and this represents a challenge for some users. The expanded use of interlibrary loan and electronic access to materials represents new opportunities and challenges. Music librarians are being called upon to provide services to patrons they may never see. 相似文献
13.
美国公共图书馆建设标准核心要素分析 总被引：7，自引：2，他引：5
根据有关标准,美国公共网书馆面积的确定综合考虑了服务人口、馆藏资源、阅览座位数量和非业务功能区所占比例等因素.服务人口指可以直接或间接享受图书馆服务的人口,计算方法因地而异;馆藏资源总目标以及由载体大小、书架类型和资源类型决定的单位面积馆藏量决定了馆藏资源所需的面积空间;阅览座位数的测算依据包括千人拥有座位量、到馆读者座位占用率和馆藏发展目标总量等;单个座位的面积空间要求,美国有较为详细的标准;非业务功能空间一般占图书馆总建筑面积的20%～30%.表9.参考文献11. 相似文献
14.
Kristy Steigerwalt Lori Fitterling Mariah Harvey Sarah McQueeny Kartsonis Marilyn DeGeus Nora Franco 《Medical reference services quarterly》2019,38(1):1-21
Health sciences libraries are often challenged to make decisions regarding physical space allocation without quantitative data to support specific user preferences. This multisite, longitudinal study sought to answer the following questions related to academic health sciences libraries: (1) Which library spaces are popular with health sciences patrons? (2) How does time of day and allocated seating space affect patron choices? (3) What similarities and differences occur in space usage across four different health sciences libraries? Results suggest health sciences libraries must develop a nuanced understanding of their patrons’ preferences to best serve patrons’ needs regarding space allocation. Libraries can benefit from these types of methodological studies that target specific populations, supporting more informed space allocation decision making. 相似文献
15.
《The Reference Librarian》2013,54(75-76):55-66
Summary Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems. 相似文献
16.
《Public Library Quarterly》2013,32(3-4):27-40
The survey was conducted to further substantiate and extend knowledge of the vital role of children's sewices in ublic library sewice. The findings are compared with two studies ofsimi- lar inquiry. It was determined that frequent childhood use portends adult use. Family interest, school media center access, sex, and education are significantly associated with adult library use. Adult patronage is principally for personal rather than work or other pur- poses. The findings gu~de the formulation of marketing strategy, par- ticularly market develo ment and promotional policy, designed to live patrons. i increase the use of chi1 ren's services and to develop long-term aclive patrons. 相似文献
17.
Patrick M. Valentine 《Public Library Quarterly》2013,32(4):47-61
The North Carolina Foreign Language Center is a centralized multilingual public library which serves all residents of North Carolina. Local library patrons have direct access to its materials and services. Residents elsewhere can borrow materials and use its reference capabilities via InterLibrary Loan. The NCFLC is funded by the North Carolina State Library using L.S.C.A. funds. The NCFLC can serve as a model for other states with a low population density of non‐English or limited‐English speaking people. By making foreign language resources available through one library, North Carolina provides a wide selection of such materials and can afford the services of a full‐time librarian to manage the collection. 相似文献
18.
19.
《Library & information science research》2019,41(4):100984
How public library policies, practices and services support the information needs of people experiencing homelessness was investigated using a qualitative-phenomenological design. Data were collected through semi-structured, face-to-face interviews with four homeless participants and seven librarians from four public library networks from a particular New Zealand region. The findings revealed that while none of the participating libraries had policies or services that were targeted at homelessness individuals, the libraries were perceived as providing services that largely met the information needs of their homeless patrons even if there were areas for improvement. It was noted that libraries could provide services that contribute to the strengthening of cultural identity and that policies and services should take relevant socio-cultural contexts into consideration. The findings inform public library policies and practices so that services could be developed and improved in order to enable equitable and effective use by homeless individuals, without unnecessarily segregating this user group. 相似文献
20.
Ilka Datig 《College & Undergraduate Libraries》2015,22(3-4):234-246
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done. 相似文献