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1.
Blaise Cronin 《New Review of Academic Librarianship》2013,19(1):1-2
This article brings together results from a number of separate studies carried out in 2004 and 2005 analysing the results of user surveys in UK academic libraries. Results from four LibQUAL?+?? surveys and six surveys based on a template available from the Society of College, National and University Libraries are compared. Several common themes emerging from the analyses are examined, including differences in response rates and library behaviour between the various user groups, and the relative importance of a range of library services. Discrepancies between the responses of library staff and their users in areas such as the provision of information resources are noted. Associations between campus libraries and subject disciplines are likely to influence interpretation of survey results within institutions. There are similarities in the overall picture of user behaviour provided by both survey instruments. The implications for service development and delivery are discussed and a pilot benchmarking study reported. 相似文献
2.
Kendra Spahr 《Behavioral & Social Sciences Librarian》2013,32(4):214-229
This qualitative study was designed to provide insight into the responses of undergraduate business students to a survey item about the adequacy of library resources. Interviews with seven business majors revealed that students were not aware of the information resources available to them and that they found library resources overwhelming and confusing. The findings of this study did not reveal that additional business information resources should be provided to support students, but the study did yield useful information about what influences undergraduate business students' perceptions of and expectations about the information resources provided by the library. The article includes recommendations for increasing students' awareness of specialized business databases and improving students' perception that the content of these databases is useful for their coursework. 相似文献
3.
《Library & information science research》2014,36(3-4):225-233
Studies of the resources and services provided through university digital libraries have focused on evaluation criteria which consider usability, content, technology, and context. The factors influencing user perception of university digital libraries have not been explored and discussed from the perspective of specific library service types. Structural equation modeling was used to explore influencing factors and the relationships among them, based on 353 responses to survey questionnaires regarding academic DLs in China. Findings show that information providing services, information retrieval services, and individual services are direct influencing factors, while information organizing services affect user perception indirectly through information retrieval services and individual services. Various services also demonstrate interactions. 相似文献
4.
5.
Martin S 《Health information and libraries journal》2003,20(1):15-21
This study provides the results of a survey conducted in the autumn of 2001 by ten NHS library services across Somerset, Devon and Cornwall. The aim of the project was to measure the service quality of each individual library and to provide an overall picture of the quality of library services within the south-west peninsula. The survey was based on SERVQUAL, a diagnostic tool developed in the 1980s, which measures service quality in terms of customer expectations and perceptions of service. The survey results have provided the librarians with a wealth of information about service quality. The service as a whole is perceived to be not only meeting but also exceeding expectations in terms of reliability, responsiveness, empathy and assurance. For the first time, the ten health library services can measure their own service quality as well as benchmark themselves against others. 相似文献
6.
《The Reference Librarian》2013,54(31):119-129
This essay proposes the identification and study of nonusers of academic library reference services. Using the techniques previously applied to different classes of public library users, researchers could benefit from information already available, as well as undertake survey research on lifestyles in academe. The discussion puts forth the claim that nonusers of academic libraries are potential users belonging to the same three groups as current users: faculty, staff, and students. A brief overview of the results of the application of lifestyles research to public library user groups is provided. Finally, the article describes some lifestyle characteristics of each of the three groups and their possible implications for academic library reference services. 相似文献
7.
PURPOSE: The Shared Hospital Electronic Library of Southern Indiana (SHELSI) research project was designed to determine whether access to a virtual health sciences library and training in its use would support medical decision making in rural southern Indiana and achieve the same level of impact seen by targeted information services provided by health sciences librarians in urban hospitals. METHODS: Based on the results of a needs assessment, a virtual medical library was created; various levels of training were provided. Virtual library users were asked to complete a Likert-type survey, which included questions on intent of use and impact of use. At the conclusion of the project period, structured interviews were conducted. RESULTS: Impact of the virtual health sciences library showed a strong correlation with the impact of information provided by health sciences librarians. Both interventions resulted in avoidance of adverse health events. Data collected from the structured interviews confirmed the perceived value of the virtual library. CONCLUSION: While librarians continue to hold a strong position in supporting information access for health care providers, their roles in the information age must begin to move away from providing information toward selecting and organizing knowledge resources and instruction in their use. 相似文献
8.
Background: In 2005, the University of Calgary entered into a contract to provide library services to the staff and physicians of Alberta Health Services Calgary Zone (AHS CZ), creating the Health Information Network Calgary (HINC). Objectives: A user satisfaction survey was contractually required to determine whether the new library service model created through the agreement with the University of Calgary was successful. Our additional objective was to determine whether information and resources provided through the HINC were making an impact on patient care. Methods: A user satisfaction survey of 18 questions was created in collaboration with AHS CZ contract partners and distributed using the snowball or convenience sample method. Results: Six hundred and ninety-four surveys were returned. Of respondents, 75% use the HINC library services. More importantly, 43% of respondents indicated that search results provided by library staff had a direct impact on patient care decisions. Conclusions: Alberta Health Services Calgary Zone staff are satisfied with the new service delivery model, they are taking advantage of the services offered, and using library provided information to improve patient care. 相似文献
9.
The Health Education Center in Pittsburgh, a community-based health promotion agency which provides library services to health professionals, students, and the lay public, received a resource grant in 1981 from the National Library of Medicine to study professionals' awareness of consumer health information (CHI) materials for their patients and clients. A survey of telephone patrons and on-site library patrons provided details on health professionals' use of the CHI resource center: their areas of interest, the material formats they preferred, and the intended use of the materials. Health professionals' demand for information about consumer-oriented materials and their satisfaction with the HEC library suggest that such a resource can be a valuable asset to a community. 相似文献
10.
Abstract This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community. 相似文献
11.
Economic and political factors have had far-reaching effects on hospital libraries in the last decade, but quantitative evidence of these changes is not readily available. Through periodic evaluation surveys within its multistate region, the Pacific Southwest Regional Medical Library Service, the Regional Medical Library for Region 7 of the National Network of Libraries of Medicine (formerly the Regional Medical Library Network) has monitored hospital library changes over the years. This paper compares data from a 1989 survey with similar information gathered in 1984. Longitudinal analysis was performed on responses from 188 hospitals that responded to both the 1984 and the 1989 survey, as was cross-sectional analysis of all responses from both surveys. Results showed a small decrease in the number of hospitals with separate library collections. Staffing patterns had changed considerably, with a drop of approximately one entire full-time salaried equivalent per library and a decrease in libraries managed by a librarian with an M.L.S. The libraries that provide all of a set of predefined core services and resources decreased from 61% in 1984 to 44% in 1989. Libraries with M.L.S. staff were more likely to have core services than those without professional staff. 相似文献
12.
Gerhard Bissels Sabine D. Klein Isabelle de Kaenel 《Health information and libraries journal》2019,36(4):372-377
The feature is a part of the series about medical library services in various countries. It gives an overview of medical library services to support research, education and clinical practice in Switzerland. Data were collected by means of an online survey and set in the wider context of the Swiss healthcare system. Key findings are that library services, including support by academic librarians, are provided to health care staff in hospitals – both university and others, while there is no information service infrastructure to serve the large number of GPs and specialists who mostly run their own practice. The authors recommend that – if the health authorities take EBM seriously – information services should be introduced for these small practices. J.M. 相似文献
13.
高校图书馆读者流失问题分析 总被引：5，自引：0，他引：5
随着网络的发展,越来越多的读者使用网络搜索引擎作为获取信息服务的入口,许多高校图书馆都面临不同程度的到馆读者减少的问题。通过对高校读者使用信息资源情况的分析,笔者认为目前使用高校图书馆的读者人数并没有明显的减少,图书馆应该更多关注改进信息服务的方式,以适应新环境下读者对信息服务方式的要求。 相似文献
14.
Total Quality Management (TQM) is a process which focuses on understanding customer needs and improving customer service and satisfaction. A TQM committee was created at the Devereux Foundation's Professional Library to assess user satisfaction and make recommendations for improving library services to better meet consumer needs. The committee distributed a satisfaction survey to 156 of the most likely library users and 84 (54%) were returned. Overall, survey results indicate that most consumers are satisfied with the materials and services provided by the Professional Library. Recommendations for improving library services and strategies for implementing these recommendations are discussed. 相似文献
15.
文章以美国城市公共图书馆协会146家图书馆为调查对象,借助无障碍评估工具WAVE对这些馆的网站主页进行测评,逐一开展网站访查和内容分析,统计为残障用户提供服务的情况。调查发现,美国城市公共图书馆网站达到《康复法案》Section 508中规定的信息无障碍标准的比例只有15%,“缺少表单标签”“链接图像缺少替代文本”等是常见错误;55%的图书馆网站主页有残障用户服务信息。我国公共图书馆应重视信息无障碍建设,遵循信息无障碍标准,定期进行审查与维护,借助信息无障碍技术提供残障服务。 相似文献
16.
《The Reference Librarian》2013,54(22):81-91
Twenty-four public and academic reference librarians were surveyed for the purpose of obtaining information about the services if any, that they currently provide for information brokers, the appropriateness of providing reference services for those who market the information obtained, and whether or not reference departments of public and academic libraries should provide competing fee based reference services. Few public or academic librarians objected to providing reference services for information brokers. Academic reference librarians expressed the view that service should not interfere with services for their primary clientele. Public reference librarians generally held the opinion that their services should be available to all and had already been provided for with public funds. Both public and academic reference librarians expressed concern about qualifications of some commercial suppliers of information as this effected their relationship with them. Public reference librarians were of the opinion that information brokers did not compete with the library and the library should be hesitant about providing fee based reference services. Academic reference librarians were divided in their opinoins about the latter. 相似文献
17.
The contribution of hospital library information services to clinical care: a study in eight hospitals 总被引：1，自引：0，他引：1
D N King 《Bulletin of the Medical Library Association》1987,75(4):291-301
Hospital health sciences libraries represent, for the vast majority of health professionals, the most accessible source for library information and services. Most health professionals do not have available the specialized services of a clinical medical librarian, and rely instead upon general information services for their case-related information needs. The ability of the hospital library to meet these needs and the impact of the information on quality patient care have not been previously examined. A study was conducted in eight hospitals in the Chicago area as a quality assurance project. A total of 176 physicians, nurses, and other health professionals requested information from their hospital libraries related to a current case or clinical situation. They then assessed the quality of information received, its cognitive value, its contribution to patient care, and its impact on case management. Nearly two-thirds of the respondents asserted that they would definitely or probably handle their cases differently as a result of the information provided by the library. Almost all rated the libraries' performance and response highly. An overview of the context and purpose of the study, its methods, selected results, limitations, and conclusions are presented here, as is a review of selected earlier research. 相似文献
18.
《Journal of Government Information》1999,26(5):453-465
Small business executives were studied to assess their need for government information, their awareness of its availability, and the extent to which government information searching was affected by factors such as their information need, availability awareness, and individual and company background characteristics. Data were collected through mailed survey questionnaires to small businesses in New Jersey. The results showed that the regulatory and legislative information was rated the most important to small businesses, and that less than one-third of respondents were fully aware that government information is available in multiple formats at local depository libraries with no user cost. Data also showed that more frequent users viewed government information of higher value, and were more aware of its availability. These executives were also more likely to perceive high industry competitiveness of their companies, to own a computer, and to have Internet access. Implications for library services and research are discussed. 相似文献
19.
《Public Services Quarterly》2013,9(4):11-27
Abstract The article reports the results of a visual survey of library Web sites conducted over a seven-month period in 2000. Included in the survey were 100 ARL libraries in public and private universities in the United States. The author sought information about the libraries' policies regarding access to services and resources for unaffiliated users-library users who are not students, faculty, or staff of a library's parent institution. The author focused on four areas: entrance to the building, circulation policies, interlibrary loan service, and the use of proprietary databases. The author also looked for mention of services to unaffiliated users in library mission statements and the costs for use of services or resources. As expected, the variation among library Web sites was great, in terms of the amount of information provided, the level of access to services and resources, and the cost for access. No attempt was made to confirm the information by direct correspondence with staff at the libraries, in part because the intent was to determine only what one could learn from a library's Web site. 相似文献
20.
This study explores the library instructional programming and resources of high school library media centers in western Montana with the intent of documenting and understanding both the services provided to and the experiences of first-year college students at the University of Montana. Results from the survey (n = 22) and site visits (n = 10) reveal wide variation in the levels and types of library instructional programming provided at the library media centers, including media specialists’ perceptions of high school students’ information literacy skills. However, consistency was seen in the media specialists’ collection management strategies and in collection content. The results suggest implications for first-year library programming and highlight opportunities for further 9–16 collaboration and study. 相似文献