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Knowledge transfer processes in IT outsourcing relationships and their impact on shared knowledge and outsourcing performance 总被引：1，自引：0，他引：1
What is the impact of specific knowledge-transfer processes on the level of shared knowledge and, in turn, on outsourcing performance in outsourcing relationships? Drawing on a series of case studies covering IT providers and banks, we investigate several applied knowledge-transfer processes dedicated to the transfer of explicit or tacit knowledge between outsourcing banks and their providers. We examine the differential influence of various types of knowledge transfer on shared knowledge between the parties and on the resulting outsourcing performance. Results depict the differential impact of various knowledge-transfer processes dedicated to the transfer of explicit, or tacit knowledge, respectively, on the development of shared knowledge. Interestingly, the combination of both knowledge-transfer processes dedicated to the transfer of explicit knowledge and those dedicated to the transfer of tacit knowledge proves to be most effective. Furthermore the results indicate that high levels of shared knowledge positively influence outsourcing performance. In addition to previous literature, we found transfer processes for explicit knowledge in an outsourcing context to consist of two dimensions: The content dimension, primarily focused on in literature, and the sender–receiver dimension of transfer processes which are rarely addressed in outsourcing literature. The content dimension embraces mechanisms such as trainings, SLAs and standards that define how content has to be interpreted, whereas the sender–receiver dimension of transfer processes of explicit knowledge defines explicit, documented interaction structures between parties. 相似文献
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Cloud computing is an IT service paradigm that can, if used meaningfully, enhance traditional health IT approaches and offer major benefits to the healthcare industry. However, its adoption by healthcare organizations has been accompanied by diverse challenges that could impede its meaningful use. Decisions about its adoption should be made after serious consideration of relevant industry-specific factors. Whereas the literature has focused on cloud computing adoption in general, the industrial specificities that influence the decision to adopt cloud computing in the healthcare context have yet to be systematically addressed. We reviewed empirical studies on both information systems and medical informatics to investigate the determinant factors of the cloud computing adoption decision in healthcare organizations and the industrial specificities of those factors. Based on the results of our review, we proposed a conceptual framework of cloud computing adoption studies in healthcare and made seven recommendations for related future research. Our research contributes to the theory by providing a comprehensive list of industry-specific factors that influence cloud computing adoption decisions in healthcare and explains their specificities for the healthcare industry. For practitioners, the identified factors serve as a checklist that informs healthcare organizations’ decision making regarding cloud computing adoption. 相似文献
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基于177家中国外包企业创新管理的数据,本文采用多元层级回归方法,对组织记忆、组织学习、需求不确定性与供应商创新能力之间的关系进行了理论探讨和实证检验,试图揭示出组织记忆和组织学习对供应商创新能力的差异性影响,并对顾客需求不确定性在组织记忆、组织学习与供应商创新能力的关系中所扮演的调节效应进行了实证分析。研究结果显示,在外包情境下,组织记忆对供应商创新能力的正向影响大于组织学习的正向影响;需求不确定性对组织记忆与供应商创新能力之间的关系具有显著的正向调节作用,而对组织学习与供应商创新能力之间的关系具有显著的负向调节作用。 相似文献
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非正式隐性知识转移（ITKT）是组织内隐性知识转移的主要方式,直接关系到组织核心竞争能力和技术创新能力的形成和发展。本文依据知识特性和转移具体方式两个维度,将知识转移划分为正式显性知识转移、非正式显性知识转移、正式隐性知识转移和非正式隐性知识转移4种类型,比较了它们的特征。分别从个体间、个体与团队间、个体与组织间、团队间、团队与组织间5个视角,分真隐性知识和伪隐性知识两种情况,考察了组织内非正式隐性知识转移的过程机理,建立了过程模型,提出了组织内非正式隐性知识转移的实现条件。 相似文献
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本文以控制理论、资源交换理论以及组织学习理论为基础，研究了非正式控制对企业技术创新能力的影响，探讨了知识转移在其中的中介作用和组织学习能力的调节作用。采用问卷调查的方法，收集了174家IJVs的有效问卷。通过逐步层次回归法、验证性因素分析和被调节的中介模型等方法，验证了本文提出的模型。研究表明，非正式控制对隐性知识转移以及企业技术创新具有显著的正向作用；隐性知识转移在非正式控制和企业技术创新之间起到了完全中介作用；组织学习能力在非正式控制与隐性知识转移以及隐性知识转移与企业技术创新之间起到了调节作用。 相似文献
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As suggested by prior studies, tacit knowledge sharing is a natural process of social interaction. The perspectives of social capital and behavioural control are thus employed in this study to investigate an employee's tacit knowledge sharing and behaviour within a workgroup. This study collects data through a multi-informant questionnaire design. Three interesting results were obtained in this study. First, results show that tacit knowledge sharing intention can be induced by affect-based trust. However, shared value is negatively related to tacit knowledge sharing intention. Second, internal control has a positive effect on tacit knowledge sharing intention, but the relationship between internal control and tacit knowledge sharing behaviour could not be confirmed. Third, external control positively moderates the relationship between tacit knowledge sharing intention and behaviour. It is interesting to note that tacit knowledge sharing intention does not necessarily lead to tacit knowledge sharing behaviour unless the moderating effect of external control is taken into account. These findings and their implications are also addressed. 相似文献
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隐性知识为企业技术创新及可持续发展提供了支撑,共享、整合和利用企业内外部隐性知识的研究得到学者们的广泛关注,但现有文献对如何促进组织间隐性知识共享的关注甚少。本文选取中国东部地区的186家知识密集型企业为调查对象,探讨开放情境下核心企业的知识治理与组织间隐性知识共享的关系。研究发现：知识治理对组织间隐性知识共享具有正向影响,组织开放度在市场型和层级型知识治理对组织间隐性知识共享的影响中均具有显著的调节作用,但在社会型知识治理对组织间知识共享影响中的调节作用不显著。该研究可为企业在创新网络中获得基于知识治理的创新和竞争优势提供借鉴。 相似文献
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本文依据组织学习理论和吸收能力理论,从时间维度出发,将企业知识搜索节奏和知识重用轨迹纳入研究框架,分析企业知识搜索节奏、知识重用频次和知识重用时滞对知识搜索量与企业创新绩效间关系的调节作用,运用风能发电行业81家企业2008-2017年的专利数据和负二项回归模型验证相关假设。研究发现,新知识搜索量对企业创新绩效有倒U型影响;知识搜索节奏正向调节知识搜索量对企业创新绩效的影响;知识重用轨迹中,知识重用频次负向调节知识搜索量对企业创新绩效的影响,知识重用时滞负向调节知识搜索量对企业创新绩效的影响。 相似文献
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This paper examines the role of tacit and explicit knowledge in translating management innovation into firm performance in Japanese companies. While past research has been inconsistent on the role of management innovation on firm performance, this research considers how management innovation in organizations can promote tacit and/or explicit knowledge creation, and whether this leads to higher firm performance. This research uses a questionnaire survey of employees of Japanese firms and applies conditional process analysis. There was no direct effect of management innovation onto firm performance, and that instead, both tacit and explicit knowledge fully mediated the relationship between management innovation and firm performance. While management innovation programs by themselves did not directly increase firm performance, the alignment of these programs with knowledge management initiatives enhanced performance. This highlights the need for management innovation that first considers the type of knowledge needed for enhanced performance. Previous research did not consider the role of knowledge as a means to translate management innovation into firm performance. This paper uncovers the mediating role of knowledge, potentially elucidating past inconclusive results. 相似文献
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Small enterprises play an important role in the technology innovation and economic development of most countries all over the world, particularly in Taiwan. Due to a lack of financial resources and expertise, small enterprises tend to find novel ways to utilize IT resources in order to reduce IT adoption costs, to achieve better flexibility, business agility and scalability, and to react faster to market demands. Whereas Taiwan has been promoting cloud computing to help Taiwanese enterprises adopt more effective information technologies, we found that the service strategies of small cloud service providers are individually differentiated in order to survive in the competitive cloud computing market. This paper reports a case study of a small e-learning service provider and its four clients in Taiwan. Some novel insights are revealed through this case study and recommendations are provided accordingly. 相似文献
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将提高服务外包企业创新能力作为研究目标,根据对上海浦东软件园、北京中关村软件园以及西安软件园内20多家服务外包企业437名员工的调查数据,以知识管理视角,探究组织学习、知识共享、吸收能力与服务外包企业创新能力间的关系,并重点分析知识共享和吸收能力的中介作用。结果表明:提高服务外包企业的组织学习能力、知识共享水平和吸收能力可以促进企业创新能力的提升,其中吸收能力和知识共享在组织学习与创新能力之间起中介作用,且吸收能力在知识共享对服务外包企业创新能力的影响中起中介作用。 相似文献
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知识转移的效率:知识特性和内部知识市场的影响 总被引：12，自引：0，他引：12
知识转移的效率取决于知识特性和转移当事人感知到的交易的平衡。显性知识的转移采用结构化的、技术驱动的转移方式效率较高；隐性知识的转移需要转移方和接受方的反复互动才能完成。内部知识市场作为一种知识转移机制，在组织的适当调节下，对显性知识和隐性知识的转移均有显著的促进作用。 相似文献
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企业智力资本对渐进式和根本性技术创新影响的路径探究 总被引：1，自引：0，他引：1
通过文献研究与企业调研访谈探究企业智力资本与技术创新之间的路径关系.研究表明:企业智力资本对渐进式和根本性技术创新均具有显著正效应,组织资本通过内部隐性知识转移对渐进式技术创新产生影响;内部隐性知识转移受组织资本和关系资本影响显著,且组织资本的作用更强,外部隐性知识转移受人力资本和关系资本影响显著;而内部隐性知识转移仅对渐进式技术创新具有显著正效应,外部隐性知识转移对根本性技术创新具有显著正效应,同时,外部隐性知识转移受内部隐性知识转移的影响显著.研究结论为企业实施有效的智力资本积累和技术创新战略提供借鉴. 相似文献
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在当代跨国服务外包市场上,以印度为代表的新兴市场国家外包供应商有非常活跃的表现,相关的外包项目也呈现技术含量与管理复杂程度的不断提高,由此引发的理论思考是,服务外包如何作用于接包方的技术发展。本文运用国际化生产的知识管理理论与价值链分析方法,以软件外包为分析对象,通过分解软件外包开发的价值链,研究跨国服务外包内含的知识属性以及知识转移的机制。论文提出:首先,当接包方承接的外包业务沿着软件开发价值链由低端向高端发展,外包活动覆盖的价值链环节呈现知识默会性程度的逐级提高,知识管理方式也从编码化传播为主的管理方式发展为编码化传播与个人沟通两种知识管理方式的组合;其次,发包方外包战略的演进与接包方吸收能力建设是影响知识转移机制最重要的两个因素,跨国企业国际化战略的阶段性演进推动知识转移形态从单方向地知识学习和信息获得发展为合作双方的知识共享与基于双向交流的合作知识管理,引发接包方逐步参与跨国企业的开放式创新体系,实现专业化优势的扩大与综合创新能力的升级。而接包方根据项目要求的组织支持和相关措施也确保了项目发包方、接包方现场团队和接包方离岸团队三主体之间充分的沟通,当接包方辅之以自主技术投入,将有力促进知识转移的转化。 相似文献
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本文旨在研究政治和商业关联对组织创新的影响,并以网络能力、知识整合能力和组织创新理论为基础,研究知识获取在以上关系中所起的中介作用以及知识整合能力所起的调节作用。本研究以北京、广州和厦门三地193家本土高科技企业为研究对象进行层级回归分析,结果表明,政治和商业关联对组织创新具有显著的正向影响,知识获取在政治和商业关联与组织创新的关系中起着完全中介的作用;知识整合能力在知识获取与组织创新的作用中起正向调节作用。研究结果对中国情境下政治和商业管理、知识获取与整合、组织创新的理论和实践具有重要的启示意义。 相似文献
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在大量调查问卷基础上,以江苏制造业企业为样本,从微观行为模式层面考察了影响我国企业跨国并购隐性知识转移的关键因素。研究结果表明:在控制了吸收能力、组织支持、接收动机、初级转移、高级转移、非正式群体与沟通和成功知识等相关因素后,知识模糊性和显性转移模式与隐性知识转移的效果之间呈现较显著的正向关系,而且这种正向关系还会因为知识嵌入性和隐转移模式解释变量的舍去而得到不同程度的加强。与一般认识不同的是,我们还发现,知识势差、物理距离和组织距离等与跨国并购过程隐性知识转移效果之间并不存在倒U型曲线关系,也不存在所谓的"门槛效应",它们之间呈现显著负相关关系。在统计分析的基础上,进一步考察了我国企业跨国并购过程中隐性知识转移的关键影响因素,从转移过程、融合过程、协调过程和反馈过程四种情景验证了企业隐性知识转移过程的特征差异以及它们对跨国并购隐性知识转移过程的内在作用机理。 相似文献