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ABSTRACT Faced with increased demand from student and faculty for a speedier and more user-friendly method of obtaining materials from other institutions, the interlibrary loan (ILL) department sought to implement a management system which would accomplish the task. Students wanted remote interconnectivity to the system and staff wanted increased workflow efficiency, reduced paper work, and better data management. This paper focuses on Washington College's experience in selecting and implementing an interlibrary loan system, which would enhance student satisfaction as well as that of the library staff. 相似文献
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ABSTRACT In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan. 相似文献
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Abstract Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations. For a cost-effective and integrated solution to your request management needs, use Relais ILL. Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly. The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process. 相似文献
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ABSTRACT ARL interlibrary loan statistics and most other interlibrary loan cost studies provide only the mean and median unit cost. The author suggests that future statistical survey include marginal cost in addition to unit cost. Another important factor that is not included in the current interlibrary loan cost studies is the copyright fee, or royalty fee. When the sixth article from a journal is requested for copying by a library in the same year, a copyright fee is incurred, and it can be more than $50 per article. However, the copyright fee is not listed as a separate category in any of the current interlibrary loan cost studies. Since the copyright fee is an additional cost to the borrowing library, it is a marginal cost, not a fixed cost (such as staff salaries). Zhou's formula to include the copyright fee into the marginal cost study is presented, and the marginal analysis and the copyright fee are incorporated into the interlibrary loan cost study for the first time. 相似文献
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《The Reference Librarian》2013,54(93):73-82
Abstract Technology is rapidly moving libraries toward a self-service interlibrary loan model. Patrons currently request books and articles through OCLC's unmediated ILL Direct Request service, and interlibrary loan management software enables users to request, track, and renew borrowed materials unassisted online. In addition, products such as SFX and Serials Solutions further expand unmediated requesting. Peer-to-peer resource sharing defined by the ISO ILL Protocol and direct consortial borrowing, which has become possible following the recently approved NCIP standard, encourage and support the widespread development of self-service interlibrary loan. As borrowing from other collections becomes an almost effortless process for library users, reference librarians must find ways to encourage patron use of local collections, as well as familiarize themselves with the mechanics of unmediated interlibrary loan to better assist patrons in their use of evolving interlibrary loan technology. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):205-218
Abstract The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses. 相似文献
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ABSTRACT The “difficult” requests submitted by the research library users prove document delivery vendors could hardly replace interlibrary loan librarians. “Difficult” requests ask for the “grey literature” not traded commercially and not kept in libraries. They require the special attention and professional knowledge of the interlibrary loan librarian. Besides usual bibliographic and reference tools, the Internet, e-mail, and the search engines have to be employed to solve them. The help of those responsible for the production of the literature in question is significant. In tackling “difficult” requests, interlibrary loan librarians may further add value to their services by facilitating sharing between scholars or researchers. Five actual cases are presented to illustrate how the “difficult” requests were tackled and solved. 相似文献
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Abstract This article presents the results of a study performed on the interlibrary loan patron request records at the library of John Jay College of Criminal Justice, an urban commuter college with a specialized curriculum. The findings suggest that the increasing availability of electronic full-text resources has had a significant impact on the volume of faculty and graduate student interlibrary loan borrowing of nonreturnable, photocopied materials. This appears to be the case across disciplines and regardless of the currency of the needed materials. The downward trend in demand for these materials may be outpacing actual full-text availability. This may suggest that content is being replaced with convenience. This could have implications for reference librarians and their role in the research process. Declining demand may also provide interlibrary loan librarians and their staff opportunities to alter their services and develop new skills. 相似文献
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ABSTRACT ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance. 相似文献
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Abstract In 2001-02, The University of Texas Health Science Center at San Antonio (UTHSCSA) Library tested and implemented secure Web ordering and delivery of journal articles, using Prospero for interlibrary loan, photocopy service, Circuit Librarian service, and document delivery between library branches. The goal was to deliver photocopied and interlibrary loan journal articles faster than campus mail, U.S. mail, or the courier service. In December 2001, eight staff began delivering articles electronically to one remote site as part of the Library Electronic Article Delivery (LEAD) pilot project. Electronic desktop delivery has since expanded to serve two branch libraries and UTHSCSA, San Antonio, and South Texas healthcare professionals. By reviewing the basis and describing the three phase pilot project, the author hopes to articulate the implementation of a new electronic service in a medical library. 相似文献
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Abstract The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation. 相似文献
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A microcomputer-based, net-lending interlibrary loan system was developed at Lane Medical Library, Stanford University. The system, designed to generate the monthly billing invoices and all necessary statistical reports, has reduced the time required for logging-in procedures and compilation of monthly, quarterly, and annual statistics. User menus, help screens, and choice fields were developed explicitly for library staff who have little or no computer experience. The program was written using the DataEase database management software running on IBM PC, XT, AT, or compatible with a minimum of 512K RAM. Described are features of this automated interlibrary loan management system and its use in a net-lending interlibrary loan department. It focuses on data entry in the "Library Directory" and "ILL Log Sheet," details of billing invoices, and statistical reports, and flexibility in modifying tax rates, borrowing fees, and other parameters. 相似文献
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ABSTRACT The difficulties of forecasting interlibrary loan and document delivery acquisition times are briefly discussed Exponential smoothing techniques are explained and their application to the forecasting of interlibrary loan and document delivery acquisition times are presented The illustration of these principles is via two BASIC programs, suitable for practical use in the library or information center. 相似文献
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《Journal Of Access Services》2013,10(4):23-33
ABSTRACT Sharing and Transforming Access to Resources Section (STARS) is a new section of the Reference and User Services Association (RUSA) that will bring together librarians and library staff involved with interlibrary loan, document delivery, remote circulation, access services, cooperative reference, cooperative collection development, remote storage, and other shared library services, as well as publishers, producers, and suppliers of products and services that support resource sharing activities. This brief article provides information about the section and its activities. 相似文献
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《Journal Of Access Services》2013,10(2):47-52
ABSTRACT The evolution of statewide resource sharing and reciprocal borrowing for Maryland public libraries is discussed. Beginning in the 1950s, the Enoch Pratt Free Library assumed responsibility for filling interlibrary loan requests for the state due to the size of its collection. In 1971, Pratt became the State Library Resource Center and its interlibrary loan responsibilities became formalized. Through a series of technological advancements in library catalogs and interlibrary loan systems, Maryland has arrived at the MARINA system to facilitate sharing resources throughout the state. The state has a long-standing philosophy of cooperation, which makes the MARINA endeavor possible. 相似文献
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Toccara D. Porter 《Journal Of Access Services》2020,17(2):83-95
AbstractTennessee State University was a decade long user of OCLC’s ILLiad platform. 2019 marked the year when the relationship with that system ended as our two interlibrary loan departments migrated to Tipasa, OCLC’s new cloud-based system. The platform change did not stem from dissatisfaction with ILLiad but from being informed that Tipasa would eventually replace ILLiad. This article covers three areas of the implementation: communication, staff training, and outreach. Explained is the communication had between library staff and OCLC representatives, what our participation in online cohort training involved, and included are visuals used to inform our campus about Tipasa. 相似文献
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Abstract Popular for their ability to provide full-text linking, OpenURL link servers, such as SFX, can also interface with online catalogs and interlibrary loan modules, giving library users the ability to locate articles in print or request items not owned by their local institution. This article examines four different approaches to integrating print holding information into SFX, detailing the advantages and drawbacks of each approach. The ultimate goal is to provide end-users with comprehensive, dynamic access to the full range of core library services, including online full-text, print materials, and interlibrary loan. 相似文献