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1.
Commercial document suppliers are used by many libraries, usually to supplement interlibrary loan services. Wichita State University (WSU) offers a document delivery service, EbscoDoc™, directly to faculty members. Faculty order documents online and receive them from EbscoDoc™ without library mediation. The process of evaluating document delivery services is described. The library’s experience in establishing a document delivery service, training users, and keeping usage statistics is also discussed. Data from 18 months of use were collected and analyzed. A survey of WSU’s registered EbscoDoc™ users was conducted and those results are presented and discussed here.  相似文献   

2.
ABSTRACT

The “difficult” requests submitted by the research library users prove document delivery vendors could hardly replace interlibrary loan librarians. “Difficult” requests ask for the “grey literature” not traded commercially and not kept in libraries. They require the special attention and professional knowledge of the interlibrary loan librarian. Besides usual bibliographic and reference tools, the Internet, e-mail, and the search engines have to be employed to solve them. The help of those responsible for the production of the literature in question is significant. In tackling “difficult” requests, interlibrary loan librarians may further add value to their services by facilitating sharing between scholars or researchers. Five actual cases are presented to illustrate how the “difficult” requests were tackled and solved.  相似文献   

3.
Resource-sharing normally follows a network of libraries with decent rules and regulations and provides a common platform for libraries and library staffs to come together, communicate, and extend help to enhance access to information and fulfill the unexpected demands of users. This article studies the use of interlibrary loan and document delivery service at the Information and Library Network Centre under the UGC-Infonet Digital Library Consortium program. Universities that come under the purview of the University Grants Commission (UGC), Government of India, become members of UGC-Infonet Digital Library Consortium. The article discusses the recent literature on resource-sharing through interlibrary loan and document delivery service practice in the Indian context. This article suggests improvement of J-Gate Plus discovery and resource-sharing service to enhance access to information resources and for better document delivery.  相似文献   

4.
Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.  相似文献   

5.
ABSTRACT

Budget constraints in academic libraries have led them to seek alternative means of providing patrons with articles without subscribing to every journal requested. In order to determine how academic libraries were doing this for business articles, a study was conducted of selected academic libraries at universities offering MBA degrees. The results of the study indicate that academic libraries use a combination of ways to obtain business articles that are not held in their collections. In addition to traditional interlibrary loan, libraries are providing access to full text databases, subscribing to electronic journals and using commercial document delivery services. This article examines the influence that technology and, especially the Internet, has had on the ability to offer patrons quicker, and often better, access than ever before. In spite of tight budgets, academic libraries are finding innovative ways to fund these services in order to provide timely service to their business faculty and students.  相似文献   

6.
ABSTRACT

Researchers must choose between many sources when obtaining journal articles. University of Toledo faculty and graduate students in the sciences, pharmacy, and engineering were surveyed to ascertain their preferences in journal article formats and features, and their awareness, frequency of use, and preference ranking of four services: traditional interlibrary loan, electronic journals, and faxes from either a storage depository or the UnCover document delivery service. Speed and print quality topped the desired features; faxing was the least desirable format. Electronic journals and interlibrary loan were the most used services, though there are indications that interlibrary loan is used reluctantly.  相似文献   

7.
Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.  相似文献   

8.
通过对我国46家公共图书馆馆际互借与文献传递服务的网上调查,分析了公共图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费情况,指出我国公共图书馆馆际互借与文献传递存在服务细节有待重视、区域内公共图书馆间的合作较欠缺、缺乏与高校图书馆的合作、缺乏对"联合参考咨询与文献传递服务网"的利用、面向协议馆提供服务的图书馆较少等问题,提出了提高对馆际互借与文献传递服务的重视、加强区域内公共图书馆间的合作、加强与高校图书馆的合作、充分利用"联合参考咨询与文献传递服务网"、完善馆际互借与文献传递服务方式等建议。  相似文献   

9.
国际科技医药出版商联盟(STM)2011年发布了《STM文献传递声明》,给出了文献传递工作的五条指导原则,从版权豁免、跨境文献传递、出版商提供单篇文献订购、尽职调查和传递给终端读者的方式等方面对图书馆非返还型馆际互借(文献传递)服务进行了限制。《STM文献传递声明》的实施将大幅增加馆际互借双方的成本,致使一些图书馆放弃或缩减这项服务,同时出版商推出的PPV(Pay Per View)服务将在文献传递中占有一定的位置,馆际互借现有格局将被改变。参考文献10。  相似文献   

10.
高校图书馆馆际互借与文献传递服务的调查与分析   总被引：2，自引：0，他引：2  
通过对我国768所本科高校图书馆馆际互借与文献传递服务的网上调查,分析了高校图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费及补贴情况,指出我国高校图书馆馆际互借与文献传递存在区域发展不平衡、服务发展水平参差不齐、服务对象存在局限性、缺乏统一的收费标准、版权意识淡薄等问题,提出了建立专门的协作机构和指导中心、提高对馆际互借与文献传递服务的重视、建立馆际互借与文献传递服务联盟、改进服务方式等对策。  相似文献   

11.
阐述了高校图书馆开展馆际互借与文献传递服务的必要性,分析了馆际互借与文献传递服务工作中存在的问题,并提出了改进措施。  相似文献   

12.
CALIS馆际互借与文献传递网的现状与发展   总被引：9，自引：0，他引：9  
李军凯 《图书馆杂志》2005,24(10):30-33
本文介绍了CALIS馆际互借与文献传递网的服务模式及运行情况，并对高校馆际互借工作以及CALIS馆际互借与文献传递网的未来发展方向进行了思考。  相似文献   

13.
Abstract

Virginia Commonwealth University has interlibrary loan staff members who work in a variety of locations. A review of library and business management literature and an informal survey of interlibrary loan managers was conducted to assess the extent and practices for managing interlibrary loan and document delivery staff members who work in separate locations. Data was collected to highlight common problems and challenges faced by managers who deal with this situation, and to consider the best practices used by the managers. The practices of interlibrary loan managers were very similar to those of managers found in management literature, indicating that library managers, particularly in interlibrary loan, can benefit from reading business management sources regularly.  相似文献   

14.
Abstract

Popular for their ability to provide full-text linking, OpenURL link servers, such as SFX, can also interface with online catalogs and interlibrary loan modules, giving library users the ability to locate articles in print or request items not owned by their local institution. This article examines four different approaches to integrating print holding information into SFX, detailing the advantages and drawbacks of each approach. The ultimate goal is to provide end-users with comprehensive, dynamic access to the full range of core library services, including online full-text, print materials, and interlibrary loan.  相似文献   

15.
Abstract

The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation.  相似文献   

16.
The Interlibrary Loan (ILL) Department at Murray State University has developed convenient methods to aid faculty members in their research. Various means of communication and programs, such as Campus Delivery, Document Delivery, and “Free ILL,” have allowed faculty members to see the wide variety of research resources that are available through interlibrary loan. These methods have been used as key public relations tools to promote library resources and services, and have strengthened the relationship between faculty members and the Interlibrary Loan Department at Murray State University.  相似文献   

17.
ABSTRACT

Depending upon the context and how institutions employ it, the term document delivery can mean several things. In some cases, it refers to access of articles via commercial vendors or via full-text databases. Yet for others, it may be a delivery of physical items (such as library books) directly to the faculty member's department or office. For the University of Florida Smathers Libraries, document delivery is a unique service unit administered under the Interlibrary Loan operation, and it is through this element that the distance learning service component was created. The intent of this article is to present a view of a distance learning service model that interlibrary loan and other librarian practitioners may find beneficial when considering the establishment of such a service.  相似文献   

18.
Abstract

The article reports the results of a visual survey of library Web sites conducted over a seven-month period in 2000. Included in the survey were 100 ARL libraries in public and private universities in the United States. The author sought information about the libraries' policies regarding access to services and resources for unaffiliated users-library users who are not students, faculty, or staff of a library's parent institution. The author focused on four areas: entrance to the building, circulation policies, interlibrary loan service, and the use of proprietary databases. The author also looked for mention of services to unaffiliated users in library mission statements and the costs for use of services or resources. As expected, the variation among library Web sites was great, in terms of the amount of information provided, the level of access to services and resources, and the cost for access. No attempt was made to confirm the information by direct correspondence with staff at the libraries, in part because the intent was to determine only what one could learn from a library's Web site.  相似文献   

19.
A customer satisfaction survey was conducted at Texas A&M University Libraries to determine how we can continue to deliver the best document delivery/interlibrary loan service possible for our customers. The results confirm our excellence in delivering this popular “Get it for me” service. The findings also enable us to make some changes in our process to further improve the service.  相似文献   

20.
文章透过馆际互借的传统路径分析出馆际互借的本质路径需求,从用户馆际互借需求和能力水平的角度入手,设计了用户分级指标体系。图书馆联盟的各成员馆可以根据不同类型的用户采取不同形式的馆际互借服务方式,提高服务效率和质量,最大限度地进行资源的优化配置。  相似文献   

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