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Andrew S. Pyle 《Communication Teacher》2018,32(4):209-214
Courses: This unit activity is intended for public relations (PR), crisis communication, or journalism courses.
Objectives: The purpose is to equip future PR professionals with critical thinking skills and experience to manage crises. Students demonstrate mastery in two ways: by crafting clear crisis response messages and materials in a narrow time frame, and by applying a crisis communication heuristic to manage a simulated crisis event. 相似文献
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Ryan P. Fuller 《Communication Teacher》2016,30(1):27-32
Courses: Advanced organizational communication, crisis communication, public relations.
Objectives: The objectives for this unit activity are to define and explain mindfulness, reflect on the relationship between mindfulness and crisis communication, and evaluate the effectiveness of crisis responses according to students’ generation of new categories and different routines, and consideration of multiple perspectives. 相似文献
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Courses: Undergraduate or graduate organizational/crisis communication or public relations courses
Objective: The goal for this single class activity is for students to apply discourse of renewal to an organizational crisis fueled through social media. 相似文献
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Crisis communication research establishes the importance of relationships between organizations and their publics. While theoretical treatments and case studies support this relationship, limited empirical investigations have examined how organizational responses to crisis influence public responses. This study sought to determine if grocery shoppers responded differently to organizations engaging in crisis communication practices and those that do not. Results indicate that respondents express stronger intention to continue purchasing from an organization and see the organization as concerned and respectful of the consumer when it engages in crisis communication practices. The discussion section addresses implications of these findings for future research and public relations practice. 相似文献
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Course: This assignment is a unit activity designed for use in a skills-focused undergraduate public relations, organizational communication, or crisis communication course.
Objective: The goal of this activity is to increase students’ understanding of and ability to apply discourse of renewal in a crisis scenario. Students will work collaboratively to craft responses that affirm an organization’s core values in light of a tragic event. 相似文献
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《图书馆管理杂志》2012,52(1):108-123
ABSTRACT The financial and economic crisis that started simmering in 2007 and came to a full boil in late 2008 affected organizations of every kind, including independent research libraries large and small. Having just completed long-term, strategic planning, the Newberry Library found itself having to make big adjustments to carefully crafted plans, in just a few weeks. These remarks explore how the Newberry's response to this crisis, despite much institutional pain, has strengthened it considerably—and what some of its independent peers have done at the same time. 相似文献
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Kelly Ahlfeld 《图书馆管理杂志》2013,53(8):927-938
AbstractMany schools in the U.S. have eliminated school librarian positions. This column explores how we got to this crisis point, details several successes in the fight for school libraries, and makes a few suggestions for what school librarians can do to preserve libraries for the sake of our students and teachers. 相似文献
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Dana Haugh 《Journal of the Medical Library Association》2021,109(1):107
Background:The Harvey Cushing/John Hay Whitney Medical Library serves a community of over 22,000 individuals primarily from the Yale Schools of Medicine, Public Health, and Nursing and the Yale New Haven Hospital. Though they are geographically close to one another, reaching these disparate populations can be a challenge. Having a clear and thorough communication plan has proved invaluable in transcending communication chasms, especially in recent times of crisis.Case Presentation:This article describes the Harvey Cushing/John Hay Whitney Medical Library''s methods for communicating and promoting its remote resources and services in response to coronavirus disease 2019 (COVID-19). It details our communication strategies and messages leading up to, and after, the Yale campus was closed and specifies how we pivoted from reaching users inside the library to reaching our audiences remotely.Conclusions:Our communication plan has provided the foundation for all of our messaging, be it print or digital media. In recent moments of crisis, it has been especially helpful for planning and executing large scale messaging. Similarly, knowing whom to contact around our organization to promote our message in different and broader ways has been extremely beneficial. 相似文献
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《期刊图书馆员》2013,64(3-4):251-256
SUMMARY Two libraries, one in New York and the other in Texas, broke the annual serial cut crisis by working with the teaching faculty to focus on their needs and wants. The new serials review processes resulted not only in more effective serial collections but also in increased trust and understanding between librarians and teaching faculty. 相似文献
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ABSTRACTThe 2017 Equifax data breach left 144.5 million users digitally vulnerable to identity theft and future hacks. The organization’s failure to provide ongoing communication and information regarding the attack, motivated users to form crisis communities within the Twitter platform. This study examines the discourses present within the platform as users discussed the data breach. Digital crisis communities provide researchers opportunities to study how public users respond and react to a digital threat, particularly one that impacts online security and privacy. Through a qualitative analysis of tweets from the 3 weeks after the breach was announced, three discourses emerged that represented user frustrations and reactions to the security violation. These include breaking news, anger and outrage, and blame attribution. The findings of this study are relevant for those studying crisis communication, the Twitter platform, and online communities. 相似文献
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Richard L. Johannesen 《Communication Studies》2013,64(2):79-89
Ronald Reagan's address to the nation on February 5, 1981, concerning the state of the economy is a contemporary secular version of the jeremiad, a rhetorical form that has persisted in America since colonial times. Reagan skillfully utilizes the elements of the jeremiad genre to motivate citizen and congressional response to what he views as an economic crisis. He is adept in lamenting ills and faults, vividly depicting potential calamity, exhorting repentance and reform, and declaring optimism. 相似文献
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Anna L. Shparberg Librarian for History German Slavic Studies Fondren Library 《Slavic & East European Information Resources》2013,14(1):109-110
Abstract The single most difficult situation publishers have faced since the depression and hyperinflation of 1991-1993 was the financial crisis which began on August 17, 1998. Prior to August 17, Russian publishers were on track to produce a record number of titles. After August 17, production plummeted. Yet by March of 1999 the industry was reviving, and as of May production had returned roughly to pre-cri-sis levels. The August crisis was a severe test for the publishing industry, but the rapid recovery demonstrates its vitality. The authors discuss monographs primarily, but serials are also included. They also explain why caution is necessary when using official Russian publishing statistics since 1991 and how such statistics can still be useful. 相似文献
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Course: This assignment is a unit activity designed for use in a skills-focused undergraduate public relations, organizational communication, or crisis communication course.
Objective: The goal of this activity is to increase students’ understanding and ability to apply message design concepts in an unfamiliar context. Students will work collaboratively to craft messages that include key message features in response to an unfamiliar threat. 相似文献
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AbstractAlthough the field of crisis management has grown considerably, academic curricula do not seem to have kept pace. This study investigates how library and information science (LIS) programs are addressing the need to provide adequate and relevant crisis management course content, so as to better empower librarians and other information professionals during community-based disasters and unpredictable circumstances. Twenty-eight ALA-accredited MLIS programs were evaluated. A four-phase model for evaluating crisis management content in LIS education (CM-LIS) has been developed. Crisis management topics were identified and categorized under the four phases: landscape survey, strategic planning, crisis management, and organizational learning. Six broad LIS subject modules were also identified to analyze the percentage of coverage of these topics. In the 264 course syllabi evaluated, curricula indirectly prepare librarians on how to meet and respond to crises and disasters within their communities; however, in many cases, this is given low priority. There is not a strong consideration for natural disasters and the societal calamities and unrest that dominate the media and occupy the minds of individual communities. This study gives insight into crisis-management education within LIS graduate degrees and should stimulate additional research to further investigate the preparedness of librarians and other information professionals to interact with communities in need in times of crises. 相似文献
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ABSTRACTThis study operationalized Weick’s [(1988). Enacted sensemaking in crisis situations. Journal of Management Studies 25(4), 305–317 and (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38, 628–652] theory of enacted sensemaking to examine the communication processes associated with the Flint Water Crisis of 2014–2015. A content analysis of 389 emails and attachments from a total population of N?=?37,376 pages of publicly released e-mails and documents pertaining to Flint’s water issues, identified examples of failed sensemaking by government officials. These failures hastened and intensified a growing crisis of lead contamination and an outbreak of Legionnaires disease associated with Flint’s municipal water system. Analysis of email messages suggests that strong commitments by top leaders and limited capacity were important factors as were efforts to create and maintain consensus among officials. The Flint Water Crisis offers an important application of sensemaking theory and its utility for both organizational and risk communication scholars and for practical application. The authors emphasize the importance of questioning previous assumptions and commitments, insuring that communication practitioners are involved in decisions, and avoiding over reliance on image repair as a strategic response. 相似文献
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Helton Levy 《The Communication Review》2013,16(4):296-313
ABSTRACTThis article proposes a new appraisal of Brazil’s alternative media. By investing in the concept of the periphery, this study draws on past literature, semistructured interviews, and data collected from across the country (n = 50) to propose a repertoire analysis of media producers’ views of the country’s popular notion of the periphery. Evidence shows that they have shown nuanced views of the periphery as a site of purpose, pluralism, and authorship. Despite crisis and turmoil, this study presents some paths that could help reorientate the priorities of alternative media research toward a closer consideration of the periphery as entity that appears much more in line with local realities and expectations than previous international debates. 相似文献
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James M. Donovan 《Legal Reference Services Quarterly》2013,32(2-3):95-116
ABSTRACT Predictions about the end of libraries point to a real crisis, but assign the wrong cause. Libraries will not be displaced by technology like Google, but can be undermined by librarians’ own reactions to patron demand for Google-like experiences. Librarians can respond with a “weak model” that prioritizes the satisfaction of patrons, or a “strong model” that recognizes higher values rooted in the status of librarianship as a profession. Although recent trends favor the dominance of the weak model, only by embracing the strong model can librarians survive the challenges that threaten libraries. 相似文献
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ABSTRACT This article discusses the transition that publishers have had to make in the process of converting print journals and reference books to an online format. It was originally thought that making content available online would save publishing costs, but the changes made to production cycles and the needs of making content widely available, updated, and housed on online platforms are sometimes more expensive than the print process alone. Publishers have responded with new pricing models, and they are working more closely with libraries to deliver content to a wider audience while competing with search engines and other online content providers. Additionally, publishers have a new responsibility to manage the quality and accuracy of content given that so much information is now available to readers. This article originally published in Journal of Library Administration, Vol. 49, Issue 4, pages 439–458, 2009. doi: http://dx.doi.org/10.1080/01930820902832579. 相似文献