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1.
《The Reference Librarian》2013,54(65):51-60
Summary Computer technology has progressed to the point where desktop videoconferencing with personal computers and remote application sharing software can be employed in remote reference library service. These technologies can be used to provide personal and effective distant reference and library instruction services to library users, in addition to such traditional methods as mail, telephone, and e-mail service. This article presents scenarios in which videoconferencing and remote applications sharing software can be used in distant reference service. Free software discussed includes CU-SeeMe for videoconferencing and NetMeeting for videoconferencing and remote applications sharing. 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《The Reference Librarian》2013,54(85):43-50
SUMMARY Archive repository web pages have become more sophisticated in the past several years, and information about repository holdings is often readily available online. However, so long as full archival records are not available electronically, archivists will have to contend with the increase in reference requests from remote users. The author surveyed one hundred university archives web pages to examine the current availability of archival records on the Web and to explore the possible effects of this presence on archivists' efforts to provide remote users with access to repository holdings through “ask an archivist” forms, electronic mail, and other modes of communication. 相似文献
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ABSTRACT In the 1990s, electronic reserves services rapidly developed in academic libraries following the emergence of the Internet, particularly the World Wide Web, as an information delivery tool. Because similar technologies are used to develop and access digital libraries and electronic reserves, the implications for the evaluation of electronic reserves go beyond traditional service satisfaction levels. User responses to electronic reserves are an indicator of the acceptance and technical challenges of digital libraries. As we examine user reactions, inferences can be made on such topics as user technical skills, institutional networking infrastructure and the electronic communication process in instruction. These inferences give us greater insights into the future use, satisfaction level and technical demands in the use of digital libraries. 相似文献
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《图书馆管理杂志》2013,53(1-2):233-246
Abstract Distance programs utilize various strategies and technologies in an attempt to keep students and faculty connected. Express mail delivery, telephone and conference calls, electronic mail and compressed video sessions have all been used with varying degrees of success. This paper discusses the use of a novel Desktop Video Conferencing (DTVC) product, CU-SeeMe, and offers an analysis of its effectiveness in providing distance instruction and library support to a cohort of medical technology students embarked on the clinical rotation phase of their program at the University of Wyoming. We conclude that the potential benefits of this low cost technology outweigh the inconveniences of working with an immature technology. 相似文献
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Ryan Litsey 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):45-46
Abstract Health sciences libraries are expanding services that use online technologies to support teaching, research, and clinical care needs. Saint Louis University's Health Sciences Center (SLU HSC) Library has developed strong, user-centered, online services in interlibrary loan, bibliographic instruction, and electronic reserves. The authors present their successful experiences in using electronic technologies to improve library services. Journal articles are provided, often the same day as requested through interlibrary loan, and delivered in electronic format using OCLC's ILLiad program. First-year SLU medical students now complete a self-paced, all online, Health Information Resources course that targets the most relevant biomedical resources, reduces student study time, and is viewed as a model for the entire curriculum. ERes, the electronic reserves program, allows faculty to provide course materials that are accessible at the convenience of students 24 hours a day. These online programs are examples of using electronic technologies to better support user needs for excellent library services. 相似文献
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《Journal Of Access Services》2013,10(1-2):1-28
ABSTRACT The Elmer E. Rasmuson Library at the University of Alaska Fairbanks has a long history of supporting distance education through state-of-the-art, remote access services. Harsh climate conditions (heavy snowfall and icing, high winds, and extreme temperatures), rugged terrain, limited road and telephone systems, and permafrost that prevents the installation of communications networks, all contribute to the challenge of delivering distance education. This article describes and explains the library's services while discussing the challenges of providing information access to a diverse student population living in an area covering over 500,000 square miles. 相似文献
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《Journal Of Access Services》2013,10(3):45-55
Abstract For most research libraries, remote storage of significant portions of their print collections has become an economic necessity. Historically, user objections to remote storage have focused on access-related issues: i.e., lack of browsability, cumbersome requesting procedures, lengthy retrieval times, and lack of content information about materials held in storage locations. Research libraries today operate in an environment of high user expectations for convenience and immediacy in getting information, and for accessing that information remotely. In an environment filled with such expectations, print materials with no alternate electronic format, stored in off-site facilities, and inadequately described in online catalogs are less likely to get even the occasional usage they merit. Given the necessity of remote storage, research libraries need to address the issue of making stored print collections more accessible. This paper discusses three strategies for enhancing access to remotely stored library collections: (1) user-focused access policies; (2) enhanced OPAC displays; and (3) new technologies for retrieval and delivery. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):125-133
SUMMARY At Rutgers University Libraries, the traditional reserve collection has migrated to a paperless electronic reserve service. To justify the change, Library Staff used two methodologies: a user survey and an analysis of reserve collections broken down by location and format, with circulation figures for each category. This change was made in stages; electronic reserves went to a digital only service. Librarians at Rutgers University are using electronic reserve services to gain experience with digital collections, homegrown and commercial databases, collections for distance education, and materials and services to remote users. In this paper we also look at some of the factors affecting academic reserve operations. 相似文献
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《The Reference Librarian》2013,54(85):1-17
SUMMARY Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will examine issues of policy, staffing, and technology for telephone and chat reference. 相似文献
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Commonly recognized computer-mediated communication (CMC) tools include virtual environments, bibliographic databases, listservers, newsgroups, group teleconferencing, interactive messaging systems and electronic mail. The use of these technologies in libraries has grown exponentially over the past decade. Electronic mail has emerged as an especially popular communication tool for librarians, and their colleagues and patrons. This paper explores the use of a reference department electronic mail service and its impact on reference services and librarian-client interactions. Several issues related to the implementation of CMC technologies are presented, including the maintenance and monitoring of reference electronic mail systems, the types of questions that are typically posted, and potential barriers to the implementation and use of reference e-mail. 相似文献
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《The Reference Librarian》2013,54(64):9-19
Summary In the academic reference environment transformed by electronic technologies, budgetary constraints, and a vast array of new information resources, the author maintains that reference librarians need training and retraining in the following core competencies: reference skills and subject knowledge, communication and interpersonal abilities, technological skills and knowledge, analytic and critical thinking skills, supervisory and management skills, and commitment to user services. The author considers each core competency in the context of the most important factors responsible for continuing changes in the training and retraining of reference professionals. Although responsibility for providing continuing education opportunities resides with library managers, in the end, each reference librarian must assume responsibility for acquiring new knowledge and developing new skills. As librarianship moves towards the 21st century, librarians must educate themselves to survive in the evolving Information Society. 相似文献
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《The Reference Librarian》2013,54(69-70):171-179
Summary Distance education's steady evolution from correspondence courses to virtual classrooms poses a significant challenge to the delivery of library services. Success in achieving widespread electronic access to library catalogs and online databases serves only as the foundation for meeting this challenge. Full evolution to virtual library services demands the addition of dynamic and interactive electronic reference services. The Telebase Help Desk service is one model of an Internet-based interactive reference service. 相似文献
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This study explored the household use of electronic mail. In a telephone probability sample of 881 adults, 112 adults reported they used electronic mail. This sample provided four superordinate reasons for home e‐mail use: interpersonal relationships; personal gain; business; and gratification opportunities. Overwhelmingly, home e‐mail was reported to be used for interpersonal relationship reasons regardless of user demographics. The findings suggest that e‐mail is used for the maintenance of interpersonal relationships and that gratification opportunities play an important role in home e‐mail use. 相似文献
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《The Reference Librarian》2013,54(94):69-94
Abstract As the Government Printing Office completes its transition to an electronic distribution system for government information, reference services within the Federal Depository Library Program (FDLP) are changing as well. In addition to meeting new user needs and using new resources to do so, many government information librarians find themselves working in new environments within their libraries. Throughout the 1990s, many FDLP institutions reorganized reference services in order to provide government information assistance at the library's main reference service point. This article reports the results of a survey of FDLP institutions identifying the factors contributing to the reorganization of services, the process and success of reorganizing within these libraries, and the pros and cons of these service arrangements. 相似文献
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《The Reference Librarian》2013,54(75-76):163-172
Summary Emerging technologies continue to offer librarians new opportunities to improve user services. Comment and query links on some library web pages are absorbing a significant share of the customer service workload previously handled by traditional reference desks. Fa miliar types of patron problems of course continue to crop up at the “vir tual reference desk.” New and different aspects of patron problems also appear. Originating with the experiences of a research university li brary's web group in dealing with incoming user messages, this study examines the challenges as well as advantages of dealing with “problem patron” phenomena in a virtual environment. 相似文献
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《期刊图书馆员》2013,64(3):31-41
Abstract Using the BUBL Journals service as a rich source of data, this article outlines different methods of measuring usage of electronic journals, suggests that different types of access may be mapped to the user activities of browsing, reading and searching, and draws some inferences about why different titles have differing patterns of usage. It also proposes that by measuring the ‘search-to-browse’ ratio of a journal it is possible to assess whether journals are being used primarily for research and reference purposes or mainly for current awareness and casual browsing. 相似文献
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《The Reference Librarian》2013,54(66):91-109
Summary Electronic access to information is transforming both the vision of future libraries and the way in which librarians today deliver information services. In reference service, especially in academic libraries, the wide availability of electronic access to periodical indexes and full-text periodical databases has raised speculation about the possibility of relying on purely electronic reference collections. A field test indicates that this is not yet a viable option and points to the continued vital role of the reference librarian as guide, interpreter, and integrator of print and electronic information sources. In the tradition exemplified by Charles Bunge's “Potential and Reality at the Reference Desk: Reflections on a ‘Return to the Field,’” this article rests on field experience and testing, and is written in part in the first person. 相似文献