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1.
《The Reference Librarian》2013,54(45-46):93-110
Penfield Library at SUNY Oswego is in its fourth year of an innovative program to bring cultural diversity to its reference services. Jointly sponsored by the Library and the Office of Learning Support Services, the Library Reference Assistant (LRA) Program recruits and instructs students of color and non-traditional students in assesting librarians at the Reference Desk. Involving these students in the process of providing reference services makes a strong statement about our confidence in their ability to succeed and to serve as role models for non-traditional students and students of color. The sucess of the LRA Program has required a strong commitment on the part of both librarians and student participants in the development and implementation of this program. The LRA Program is serving as a model for similar programs in other SUNY libraries. 相似文献
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Abstract This article highlights a project on information literacy that began in the fall semester of 2003 at the University of Redlands. The faculty in the School of Education needed an information literacy component for their teacher credential program. The Manager of Instructional Technology believed that a tutorial of this type would work well in the Blackboard Course Management System, and the Off-Campus Services Librarian, who is the library liaison for the School of Education, was a natural choice as the person to present the tutorial to the students. The beginning information literacy workshop was developed in the fall of 2003, and the advanced workshop was developed in the spring of 2004. This article provides an overview of the content of the tutorial and workshops, as well as some conclusions about the project in general. 相似文献
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《The Reference Librarian》2013,54(34):47-53
Penfield Library at the State University of New York College at Oswego has for many years maintained a strong commitment towards providing access to information. The traditional division between technical services and public services was de-empahsized beginning in the early 1970s, and the lines between those two divisions continue to become less and less defined. All librarians now provide reference service and are trained in basic technical services operations. This policy, which is supported by a variety of cross-training activities, enhances access to materials for library patrons and benefits library staff through supporting the freedom to pursue a variety of professional interests. 相似文献
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《The Reference Librarian》2013,54(83-84):145-155
SUMMARY The science and technology subject group within the reference department of the University of Tennessee Libraries brings together librarians from reference and other departments who have collection development and subject liaison duties. The authors describe the group's composition and explain how the sci/tech librarians work cooperatively toward goals set by both the Libraries' Reference & Instructional Services and Collection Development & Management departments. The sci/tech group's primary cooperative functions are to facilitate librarians' mutual assistance in organizing projects, share insights for reference and collection development/management activities, plan instruction efforts, discuss web site development, promote mastery of resources and tools, and address other concerns. The subject group enables librarians to clarify plans and procedures and to come to grips with complicated budget matters. A fundamental benefit of group discussions is that they provide an opportunity to explore viewpoints from librarians outside the reference team, leading to more well-rounded decisions. Together with the other subject groups, the sci/tech librarians and their coordinator identify major needs for information and work to provide solutions that improve library services to the academic community. 相似文献
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《图书馆管理杂志》2013,53(3-4):443-457
Abstract In contrast to many large academic libraries, Kansas State University (K-State) does not have a distance librarian. As a result, the Library Services Project Team (Team) was formed to take a fresh look at current library services for distance learners. Although the Team has been in place for over two years, and has implemented many changes, there was no mechanism for receiving formal feedback from students and faculty about these services. Because it is important to know whether services are being used, two librarians on the Team developed a Web-based survey targeted at distance faculty and students. This paper discusses the assessment project including development of the survey, the university approval process, use of an electronic in-house survey system, administration of the survey, and compilation and analysis of results. 相似文献
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Abstract This article describes the current distance education environment for university libraries and the distance education library services for faculty and students. The authors surveyed selected Association of Research Libraries (ARL) members to determine current services and the changes in distance education library services since the 1996 ARL SPEC Kit Survey. The 2003 survey included the library services listing from the “Guidelines for Distance Learning Library Services: A Draft Revision,” prepared by the Distance Learning Section of the Association of College and Research Libraries, ALA. 相似文献
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Emily Mitchell Brandon West 《Journal of Library & Information Services in Distance Learning》2017,11(1-2):1-12
ABSTRACTGrowth of their college's off-campus and online course offerings led librarians at SUNY Oswego to run usability tests with off-campus students to compensate for a lack of responses from this population during earlier usability testing. Constraints on testing with off-campus students included lack of funding and librarian time, as well as difficulty in attracting student participation. A brief usability study that could be completed by students in the first 10 minutes of class was devised, consisting of a first click test, a survey question, and a top task analysis activity. The study was conducted with 22 students from a satellite-campus Master's in Education program. Discussion includes selecting appropriate tests, analysis of study results, and application of data for improving Website design and information literacy instruction in an academic library. 相似文献
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Abstract This paper focuses on the outreach to over 3,000 students taking classes at over 80 locations within the State of Maine, as well as students taking classes nationally via the Web through the University of Maine System Network (UNE1). The discussion will briefly note the wide range of collections and services available through the University of Maine System's digital library and the Off-Campus Library Services Office. In particular, the discussion will center on reserve services for students at remote locations, using traditional paper copies and particularly electronic reserves, and the copyright issues that surround the e-reserve service. 相似文献
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Abstract One year after the implementation of the Interlibrary Loan Internet Accessible Database (ILLiad) software, a patron satisfaction Interlibrary Loan user service study was conducted at Ellender Memorial Library, Nicholls State University, by the Interlibrary Loan Librarian. A questionnaire with sixteen questions was distributed to faculty, staff, graduate and undergraduate students. The data received was entered into Microsoft Excel and converted into the SPSS system. Frequency tables were produced. The outcome of the user study was recorded in a PowerPoint presentation with slides of statistical data graphs. The ILLiad user study produced a high rating of the ILLiad system and confirms that sixty percent of the participants were faculty members who are committed to research and in need of accessing additional research resources for their writing, presenting and publishing of professional papers. Faculty and students have shown their gratitude to Interlibrary Loan Services, confirming the main purpose of interlibrary loans is for research and degree programs. Many institutions provide this privilege only for their faculty and graduate students. Ellender Memorial Library encourages undergraduate students who are striving for excellence in their studies to use Interlibrary Loan Services. It can be surmised that the ILLiad electronic and web-based services are more efficient, and that patrons are more computer literate than ever before and favor the new technology and advanced services in our institution. 相似文献
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《The Reference Librarian》2013,54(83-84):183-191
SUMMARY E-mail reference service provides complex challenges, but the service can be planned effectively and improved through cooperative work among reference staff and various library departments. Staff members from the Michigan State University Libraries have engaged in extensive cooperative work to evaluate, improve, and maintain effective e-mail reference services. Two library committees and an e-mail reference team have developed new service procedures, and have worked with other library departments to improve e-mail reference service. This article explores the collaborative work of the MSU committees, and discusses how e-mail reference has improved through cooperative work. 相似文献
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In 2010, the Technical Services Department at the University of Nevada, Reno Libraries established its top strategic direction to understand users’ workflows and strive to build seamless information access services around their workflows. To advance this strategic direction, an innovative reorganization was implemented within Technical Services by creating a new Knowledge Access and Discovery (KAD) Librarian position and forming a new Design and Discovery (DD) department from existing staff. In this session, the presenters discussed the shift to user-centered services, the roles of the KAD Librarian and the new DD department, their projects and initiatives, and how they work with the library-wide cross-departmental Virtual User Experience Committee to meet the Internet-fueled do-it-yourself (DIY) mindset of today’s library users. 相似文献
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This paper was presented as the keynote address at the Ohio Library Council, Technical Services Division conference,“Technical Services, 2003: Inspiration, Example, Synthesis” at Mohican State Park, Ohio, May 7, 2003. The keynote was to fill the role of “inspiration.” The author considers why technical services personnel may feel isolated, misunderstood, or dispensable; why technical services personnel may be misunderstood or underappreciated by others; the nature and mission of librarianship and how technical services relates to them; the consequences of having a bad image and a bad self-image; and how harmful opinions and actions might be countered. 相似文献
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《Journal Of Access Services》2013,10(4):1-3
ABSTRACT The creation of “Access Services” departments in academic libraries did not translate into the creation or offering of new services for patrons. Instead, it was typically just the combination of three already existing departments. Recent changes and trends in Access Services, including new NCIP and ISO standards, an increase in the use of electronic reserves, and the availability of items in various formats, now allow librarians to reconsider if this departmental arrangement is the best for today's library customers. This paper argues that the traditional configuration of Access Services needs to be dismantled if academic libraries are to provide excellent customer service to faculty and students. 相似文献
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Earnestine Adeyemon 《The Reference Librarian》2013,54(1):85-98
New competencies are required for communication in the digital environment. However, technology and training disparities prevent many young people from obtaining these competencies. Outreach services can help bridge technology and training gaps. This article describes outreach services for students who are underserved in information and digital literacy skills training. Services are provided by an academic library in an effort to provide students with a portable skills toolkit that, once developed, can travel with them in whatever space or place they may be—the home, library, school, or community center. 相似文献
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随着《公共图书馆服务规范》的颁布实施,图书馆职业服务标准成为图书馆工作的重要基础问题。文章对《公共图书馆服务规范》进行了大致介绍,并对《公共图书馆服务规范》和《普通高等学校图书馆规程（修订）》进行了比较和分析,并探讨了可借鉴的启示,旨在为高校图书馆建立服务职业标准提供参考。 相似文献
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《我国基本公共文化服务标准化与均等化研究》是柯平先生国家社科基金重大项目"促进我国基本公共文化服务标准化与均等化研究"的研究成果。该著作是立足国家战略、深入探索我国基本公共文化服务的经典之作,也是紧扣"法治""公平""效益"原则,持续推进我国公共文化服务改革发展的应时之作。著作的问世得益于柯平先生丰富的专业积淀、开阔的学术视野和勤勉的实践调研。著作集实证研究、理论建构、标准研究于一体,兼学术性、政策性、实证性、实用性于一身。著作体现中国特色,探析服务内涵,引领服务实践,推动服务进展,对我国基本公共文化服务迈向普惠均等的高质量发展,彰显以人为本的精神情怀,具有深刻的现实意义和指导价值。 相似文献
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Outreach to research centers and institutes is often overlooked in academic libraries. This article discusses a needs assessment conducted by the Liaison Services Department at the University of Houston Libraries that reviewed library services to centers and institutes at the University of Houston's main campus. The assessment was conducted for two purposes: to build collaborations with centers and to determine how the libraries might create new services and/or market existing services to meet the centers and institutes' growing research needs. 相似文献