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1.
Business librarians can benefit from a deeper understanding of science and engineering resources, especially when researching technological topics, products, or industries. The authors introduce a variety of technical publications and databases useful for business research. Categories of resources described include technical encyclopedias and handbooks, periodical indexes and full-text databases, patents, technical reports, product literature, preprint and open-access repositories, conference proceedings, and dissertations. A case study based on MP3 audio technology demonstrates the types of business information that can be uncovered through a careful search of technical sources. 相似文献
2.
Chat reference has presented a unique set of problems for reference librarians. Lacking the visual and auditory cues of face-to-face or telephone reference interactions, librarians providing service for the virtual desk have developed digital techniques and resourceful maneuvers to help them navigate this new frontier. Still, many chat librarians find it difficult to conduct a meaningful transaction using just words, software components, and a mastery of online resources. Technical and communication problems further complicate their efforts. However, virtual reference librarians are rising to the occasion and engaging in exemplary chat transactions that conform to the highest standards of service. 相似文献
3.
《The Reference Librarian》2013,54(89-90):179-191
4.
网络环境下的图书馆参考馆员和网上虚拟参考馆员 总被引：13，自引：0，他引：13
本文以上海图书馆率先推出的“参考馆员”和组建的“网上联合知识导航站”为例，介绍了图书馆建立健全“参考馆员”、“虚拟参考馆员”的目的和作用，阐述了网络时代图书馆参考馆员的角色定位和素质要求，进一步证实了建立健全“参考馆员”、“虚拟参考馆员”、“知识导航员”制度正是顺应形势发展和时代要求所采取的新举措。 相似文献
5.
网络环境下参考馆员职业倦怠现象初探 总被引：8，自引：0，他引：8
对参考馆员职业倦怠现象产生的原因和对策进行尝试性探讨，认为网络环境下对参考馆员知识和技能的要求变化是参考馆员职业倦怠现象产生的主要原因。从个人、组织和社会3个层面，提出参考馆员职业倦怠现象抑制和克服的措施。 相似文献
6.
《The Reference Librarian》2013,54(27-28):305-312
Government publications in serial form provide timely, authoritative information on a range of subjects but reference librarians are not always aware of what is available in these sources. In libraries with separate documents departments, reference staffs may abrogate all responsibility for government publications, relying upon commercial sources to fill information needs more appropriately met with government periodicals. Documents librarians and reference librarians can facilitate the incorporation of govemment information in serial form into the general reference process. Benefits will include improved service to library patrons and an expanded user base to support the continued publication and distribution of government periodicals. 相似文献
7.
Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians. 相似文献
8.
Ronald Martin Solorzano 《The Reference Librarian》2013,54(2):89-102
The notion of what reference service ought to be continues to change as technology provides new ways to interact with users and alters their expectations of the library and librarians. As new tools for interaction become available, it is critical that librarians continuously evaluate their effectiveness at providing users with a valuable service that meets the needs of the community being served. By assessing tools and techniques in light of user expectations and satisfaction, librarians can come up with unique service programs that also incorporate their own knowledge and interpersonal skills. 相似文献
9.
Lyena Chavez 《The Reference Librarian》2013,54(3):213-223
This report describes the creation of a library research center, where a team of librarians provide flexible, convenient, and personalized research assistance to students. A research center creates a positive user experience for students and places collaboration—both among librarians and students—at its core. Next-generation reference models must provide spaces and environments for students and librarians to engage in meaningful and deep information literacy conversations as outlined in the ACRL Framework for Information Literacy for Higher Education. 相似文献
10.
《Medical reference services quarterly》2013,32(2):41-56
Holistic medicine and therapeutic systems are increasingly popular health care alternatives. Reference librarians, when asked about subjects pertaining to the vast field of holistic health, have found the bibliographic resources to be obscure, confusing, and inconsistent. The first two sections of this article discuss the subject access that is provided by Library of Congress and National Library of Medicine subject headings. In the final section there is an annotated bibliography of the chief reference sources for the field. Reference librarians are encouraged to work through the difficulties of finding answers in this field and to treat such queries as typical consumer health care questions. 相似文献
11.
图书馆数字参考咨询服务研究 总被引：3，自引：0，他引：3
对数字参考咨询服务的涵义、特点进行了阐述,强调了数字参考服务在图书馆服务的重要地位,指出未来图书馆的发展需要越来越多的参考馆员,高层次的数字咨询参考馆员才会提供高质量的图书馆信息服务,才能迎接网络化信息技术的挑战。 相似文献
12.
网络环境下对学科馆员的再思考 总被引：5，自引：0，他引：5
从两个方面论述学科馆员在图书馆所扮演的重要角色。在网络环境下学科馆员不仅充当着联络馆员、咨询馆员和采访馆员的
角色,他们同时还以学科研究员的身份研究新形势下学科的变化趋势。另外,认为学科馆员的建设不仅需要学科馆员提高自身的素质,
改变服务理念,国家也应采取相应的运行模式来促进学科馆员的制度建设。 相似文献
13.
Lili Luo 《Public Library Quarterly》2013,32(4):328-353
This two-stage study seeks to help public librarians become better prepared, and more confident and competent, when answering medical/health questions. At the first stage, eleven barriers that public librarians often encounter in the consumer health reference interview were identified through a comprehensive literature review, and at the second stage, input from professional consumer health librarians on how to overcome the barriers was gathered via a qualitative survey. Findings of the study provide concrete and practical strategies that will help public librarians more successfully conduct the reference interview to assist library users in their health information-seeking journey. 相似文献
14.
《The Reference Librarian》2013,54(72):219-228
Abstract A reference librarian frequently provides assistance in disciplines with which he is not well acquainted as to terminology or fundamental principles. Whether an advanced subject degree has been obtained or not, reference librarians have an obligation to themselves and the community they serve to broaden and expand their subject knowledge continually. This article outlines the justifications for gaining subject knowledge and the kinds of subject knowledge that reference librarians should possess, as well as offering practical suggestions for its acquisition. 相似文献
15.
《The Reference Librarian》2013,54(87-88):5-96
SUMMARY This introduction to Africana reference describes the populations of researchers, the kinds of questions they ask, and how librarians–both specialist and generalist–may respond. It explores issues in “known-item” searches, including name authority and access to material in collected works and series. Choices made by authors, publishers, indexers, librarians, and researchers themselves have an impact on topic searches. Terminology for African languages, ethnic groups, place names, and topics cause problems for novice researchers, but library policy decisions can also impede access. Errors of all kinds–minor or major–can block access to information. The speed of electronic desktop publishing seems to have encouraged reduced care with proofreading, indexing, and verification of quotations and citations. The need for accurate information about Africa is great, but the market for publications and electronic resources focused on Africa is relatively small. This low market share can result in less coverage of Africa in indexes and reference tools. Despite the difficulties encountered in researching Africa, researchers and the librarians who assist them benefit from the tools, services, and initiatives of specialist Africana librarians and from a number of commercially produced resources. 相似文献
16.
《The Reference Librarian》2013,54(91-92):263-277
Summary With so many Internet sites devoted to education for educators, administrators, and librarians, it can be a daunting experience trying to find needed resources. There are special sites devoted to teachers, children, and parents. The government provides free access to database searching, statistics, and full-text publications. State and local levels of government also host valuable data and reports. More and more journals are appearing online in full-text format escalating user expectation to assume all journals will be available via the Internet. Tapping into higher education and academic library sites connects to content rich links. While this is not an exhaustive listing of educational Web sites, it leads to a myriad of valuable resources. 相似文献
17.
Journal articles are the most common publication format for U.S. academic health sciences librarians. This is consistent with the findings of other researchers. Of the total publications in this study, 68% were in journals. Watson found that 69% of the academic librarians' publications were published in some type of journal [8]. Similarly, Yerkey and Glogowski found that 67% of the publications in their study were journal articles, although their population consisted of all types of authors of library/information science materials [9]. Both the present study and Watson found that monographs were the second most common publication outlet. Watson found that 16% of the total publications were monographs; the current study identified 14.8% of the total publications as monographs [10]. Although Watson's findings are similar to the newer results, it is important to note that Watson's study was conducted in a different manner and included book reviews, which were not counted in the present study. The health sciences librarians in the present study published more than two thirds of their articles in library/information science journals and 27% in health sciences journals. Similarly, in Yerkey and Glogowski's study, the second-largest number of library/information science articles appeared in medical and health sciences journals [11]. Fang also found that 22.57% of the journal articles on health sciences librarianship or by health sciences librarians were in medical journals [12. This seems to demonstrate the desire of health sciences librarians to communicate with the health professionals. Yerkey and Glogowski that library and information science is an interdisciplinary field, "borrowing and supplying information to and from other disciplines"[13]. 相似文献
18.
William Miller 《The Reference Librarian》2013,54(4):307-308
This article gives an overview of what reference material is and for what it is used. Desirable characteristics of print reference are described. Skills that are important for reference librarians are specifically and generally described throughout. Arguments on the importance of a core printed reference collection focus on convenience, cost, availability, online irritants, actual use of print, historical research, and future librarians’ understanding of reference resources. 相似文献
19.
未来图书馆事业发展的两条主线:信息增值服务与人本服务 总被引：39，自引：0，他引：39
大量电子书刊、数据库和网上信息逐渐成为图书馆的主要资源,使传统图书馆员的工作出现危机。未来图书馆工作的核心,是信息增值服务和人本服务。未来的图书馆员是实施人本服务的信息专家。这是图书馆发展的根本出路。参考文献3。 相似文献
20.
The Robert W. Woodruff Library, Atlanta University Center, recently restructured its system for information service delivery by moving from the traditional one-desk model to a dual component model that is delivered from two service points in close proximity. Under the former system, services were solely delivered by reference librarians. The new system offers the same array of information services provided by a combination of librarians and library support staff who have received special training. The observed outcomes have been a higher quality of customer service delivery, an increased use of research consultation services, a more informed and engaged library staff, and increased opportunities for reference librarians to make campus visits. This article outlines the entire process from conception to implementation, including staff training requirements, statistical data, and future implications. 相似文献