共查询到20条相似文献，搜索用时 46 毫秒
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Lili Luo 《Public Library Quarterly》2013,32(4):328-353
This two-stage study seeks to help public librarians become better prepared, and more confident and competent, when answering medical/health questions. At the first stage, eleven barriers that public librarians often encounter in the consumer health reference interview were identified through a comprehensive literature review, and at the second stage, input from professional consumer health librarians on how to overcome the barriers was gathered via a qualitative survey. Findings of the study provide concrete and practical strategies that will help public librarians more successfully conduct the reference interview to assist library users in their health information-seeking journey. 相似文献
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《Medical reference services quarterly》2013,32(2):41-56
Holistic medicine and therapeutic systems are increasingly popular health care alternatives. Reference librarians, when asked about subjects pertaining to the vast field of holistic health, have found the bibliographic resources to be obscure, confusing, and inconsistent. The first two sections of this article discuss the subject access that is provided by Library of Congress and National Library of Medicine subject headings. In the final section there is an annotated bibliography of the chief reference sources for the field. Reference librarians are encouraged to work through the difficulties of finding answers in this field and to treat such queries as typical consumer health care questions. 相似文献
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The role of librarians in addressing health insurance information needs emerged following a request from President Barack Obama for librarians to assist the public with navigating the Affordable Care Act and the Health Insurance Marketplace. The goal of this article is to highlight a number of concrete ways reference work could be expanded, especially in public library settings, to support health insurance literacy concerns by offering illustrative examples and recommendations for authoritative health insurance information resources. Overall, this article contributes to the existing literature by offering practical recommendations that may be relevant to reference librarians supporting the health insurance information needs of their communities. 相似文献
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国外消费者健康信息学研究综述 总被引：2，自引：1，他引：1
[目的/意义]分析消费者健康信息学从诞生至今20多年的发展状况,并在文献评述基础上提出建议,为国内消费者健康信息学研究提供参考。[方法/过程]对近年来国外有关消费者健康信息学文献进行梳理,主要对来自Web of Science、Science Direct、Scopus、PubMed 4个数据库中相关主题的研究性论文、综述性论文及会议论文进行调研和分析。[结果/结论]虽然有关消费者健康信息学的研究成果硕果累累,但是目前对消费者健康信息学的定义尚未统一。未来对消费者健康信息学定义需要达成共识,同时数字健康鸿沟也是该领域研究的重点。 相似文献
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《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
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《The Reference Librarian》2013,54(79-80):297-309
Summary Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians' reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation. 相似文献
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《The Reference Librarian》2013,54(79-80):35-44
Summary This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software. 相似文献
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ABSTRACTReference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University’s Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian’s established role. This article describes the current roles of Himmelfarb’s reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges. 相似文献
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《The Reference Librarian》2013,54(79-80):67-99
Summary Libraries have begun to add chat reference as a method to deliver reference service to remote user populations. To deliver quality service in a timely fashion, libraries need to construct a Virtual Ready Reference Collection (VRRC) of elite ready reference Web sites most often used during the chat reference interaction. This article explores the collection development steps needed to create a VRRC that is most beneficial on the local level. The value in creating this collection lies not just in the end product, but also in the process, which serves as a valuable training exercise. Selecting and maintaining the virtual ready reference collection will enhance the chat reference librarians' ability to deliver service in the chat reference environment. 相似文献
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《The Reference Librarian》2013,54(93):129-136
Abstract Reference service in all types of libraries could be improved if librarians actively adopted the mindset of the Golden Rule. The Rule is expressed in some form in many world religions and instructs us to treat others how we would like to be treated. This approach has applicability not only in face-to-face reference transactions, but also in virtual reference. The empathetic reference librarian should be alert to both verbal and non-verbal clues that can indicate how a patron would like to be treated. 相似文献
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《The Reference Librarian》2013,54(79-80):1-17
Summary Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea. 相似文献
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网络环境下的图书馆参考馆员和网上虚拟参考馆员 总被引：13，自引：0，他引：13
本文以上海图书馆率先推出的“参考馆员”和组建的“网上联合知识导航站”为例，介绍了图书馆建立健全“参考馆员”、“虚拟参考馆员”的目的和作用，阐述了网络时代图书馆参考馆员的角色定位和素质要求，进一步证实了建立健全“参考馆员”、“虚拟参考馆员”、“知识导航员”制度正是顺应形势发展和时代要求所采取的新举措。 相似文献
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《The Reference Librarian》2013,54(95-96):173-186
Abstract The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services. 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《Public Library Quarterly》2013,32(3-4):21-27
Abstract Public libraries are often the first access point for additional information resources on health and medical topics. We, as librarians, must be aware of our role in the information seeking process, and communicate with the patron effectively in order to direct them to appropriate resources. Particular attention must be given in the reference interview, including adequate follow-up support and consideration for protecting confidentiality. This paper discusses elements of the reference interview and describes measures that can be taken to avoid personal liability while directing patrons to health information resources. 相似文献
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试析网络环境下信息资源配置的特点与基本策略 总被引：45，自引：3，他引：42
从时间与空间边界、信息产权变化、配置成本构成等方面分析网络环境下信息资源配置的特点,提出网络环境下信息资源配置的基本策略有集成配置、虚拟配置、特色化配置和多机制配置等。 相似文献
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[目的/意义] 探索一个学科或研究领域的历史根源问题,找出对该学科领域起源具有重要作用的根源文献,对于学科的建设和研究具有重要意义。[方法/过程] 引入一种被称为“参考文献出版年图谱”（RPYS）的新方法,对其概念、特点和原理进行详细阐述,并将RPYS分析过程归纳为4个步骤。在此基础上,以健康信息素养研究领域为例,应用RPYS从参考文献的角度对该领域的历史根源文献进行识别和分析。[结果/结论] 结果表明,运用RPYS能够较为准确地揭示健康信息素养研究领域的历史根源文献,同时发现RPYS也可以用于学科或研究领域的研究热点、研究趋势的探究。 相似文献
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Chat reference has presented a unique set of problems for reference librarians. Lacking the visual and auditory cues of face-to-face or telephone reference interactions, librarians providing service for the virtual desk have developed digital techniques and resourceful maneuvers to help them navigate this new frontier. Still, many chat librarians find it difficult to conduct a meaningful transaction using just words, software components, and a mastery of online resources. Technical and communication problems further complicate their efforts. However, virtual reference librarians are rising to the occasion and engaging in exemplary chat transactions that conform to the highest standards of service. 相似文献