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A transition of content management systems provided Kornhauser Health Sciences Library with an opportunity to redesign the library’s website to be more user-friendly, efficient, and visually appealing. A multistage approach was taken: (1) informal interviews of various stakeholders from the library, (2) a redesign using information gained from those stakeholders, and (3) a retrospective comparative usability study. This study was conducted with the goal to inform library staff whether the redesigned website improved accuracy and efficiency of information retrieval through the completion of timed tasks. In addition, user satisfaction was measured through guided interview questions. 相似文献
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Deborah H. Charbonneau 《Public Library Quarterly》2014,33(2):121-130
This article reports on the results of a study that examined public library website adherence to senior-friendly website guidelines. A total of 104 public library websites (N = 104) were analyzed. Compliance with Internet design accessibility principles recommended for older adult Internet users was analyzed, and the findings suggest that current public library website practices may be problematic. As a result, public library websites offering resources and services may present potential accessibility challenges to older adults. Recommendations relevant to public libraries for enhancing library websites and online content are presented. 相似文献
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Yong-Mi Kim 《Library & information science research》2011,33(1):63-72
University libraries have invested a large amount of resources into digitizing information for the Web, yet scholars and practitioners question the value of this investment due to a lack of use of university library website resources (ULWR). Addressing this concern, researchers have investigated the use of ULWR and offered insights into the problem. However, studies have employed a single perspective rather than a comprehensive approach; as a result, the findings shed light on only part of the use issue. Also, existing studies have consistently reported that users with different academic roles have distinct usage patterns of ULWR and information sources. But they have not considered a wide range of users or systematically investigated such differences. This study examines these differences. This study examines (a) the user perspective, derived from technology adoption literature; (b) the website design perspective, embedded in human computer interaction literature; and (c) the library service quality perspective, based on information science literature. The second area is addressed by surveying a wide range of users, categorizing them based on their academic role differences, and then comparing their use of ULWR and information sources, thereby highlighting distinctive usage patterns. Research based on the responses of 315 participants shows that while users favorably rated factors derived from the perspectives of user and library service qualities for ULWR use, they perceived university library websites as somewhat difficult to use. Also, distinct user patterns are observed in this dataset. 相似文献
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Abstract In library user experience (UX) literature, physical and digital spaces are often studied separately. In academic libraries, different stakeholders often control and operate the logistics of each set of spaces. Additionally, library UX studies seldom consider the physical experiences of users beyond the borders of library websites or buildings. Our survey of 37?U.S. academic library websites found that 97% had some kind of digital representations of physical spaces – predominantly floor plans. A content analysis of those floor plans found that many were poorly designed, and identified two specific themes: non-accessible content and a lack of comprehensive information to facilitate the user journey. This paper offers several recommendations for building more accessible digital representations of physical spaces for the library website. These trends and recommendations are intended to be instructive for managers of library websites and elucidate larger themes about academic libraries. 相似文献
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AbstractIn 2016, J. Murrey Atkins Library at the University of North Carolina at Charlotte opened a reservable study room where student parents and caregivers can study with their children on campus. In 2018, the library opened a second family-friendly study room to meet the needs of our growing campus community. To inform the room design, the library conducted a mixed methods research study that included a user survey, an examination of room reservation and usage data, and one-on-one user interviews. This paper focuses on the user-centered design process used to inform the development of the second, family-friendly, library study room. 相似文献
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Ilka Datig 《College & Undergraduate Libraries》2015,22(3-4):234-246
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done. 相似文献
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徐翔鹏 《大学图书情报学刊》2012,30(6):59-61
网站是信息时代图书馆开展信息服务的重要平台。文章认为图书馆依托这一平台开展信息服务的前提是明确图书馆网站的目标用户群,并以党校图书馆为例,分析了这一用户群体的信息行为特点,指出开展用户教育、提升信息资源服务能力、提高用户体验是图书馆开发网站用户群的关键。 相似文献
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《Journal of Web Librarianship》2013,7(2-3):109-138
ABSTRACT This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University Library's Web site. Three testing phases were conducted: individual usability testing of the existing site and baseline data collection on Web use preferences; focus groups to respond to a functional prototype and search prototypes; and individual usability testing and interviews on revised functional prototypes. The delicate task of obtaining staff buy-in without letting their opinion drive the redesign was accomplished by keeping the project team small and nonrepresentational, submitting all conflicts to user testing, and promising an intranet that would meet the specialized needs of staff. A commitment to experimentation and a willingness to jettison design and functional elements which did not meet user approval kept the design process agile and flexible. Prototype testing of a variety of search options clearly demonstrated that the lack of integration in a library's information system makes it difficult to rationalize and optimize the user's search experience. Difficulties enlisting staff to edit existing Web content were solved by outsourcing content review and editing for Web-appropriate length and format. Except for this content review, the Web site redesign and usability testing were all conducted in-house with limited resources and a nine-month time-frame. The study's focus on user expectations and nomenclature largely confirmed the results of previous studies. 相似文献
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This article's purpose is to analyze the current state of library websites in academic institutions in Gulf Cooperative Council (GCC) countries, aiming to determine their compliance with standard website practices. Based on the Library Website Evaluation Checklist (L-WEC) developed for this study, a content analysis is performed of 110 academic library websites. This research, being one of the first studies of its kind, should interest information professionals and educators responsible for developing and improving the quality of their websites. With the majority of academic users growing up in the Google generation, it is important to create more millennial-friendly websites that provide quick and easy access to Web-based services and content-rich information. 相似文献
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In 2016, Utah State University (USU) Libraries redesigned the library website’s main menu and underlying information architecture (IA) in response to a number of known usability problems and limitations. Card sorting studies were conducted with a group of USU undergraduate students and a mixed group of faculty and graduate students to help develop a better understanding of users’ mental models of library-related research and service tasks. Participants worked in teams to sort, rank and label cards pertaining to the content and feature of the library’s website. Afterwards, participants discussed and performed usability tasks on each other’s categories. Results were used to inform the design of a new IA and menu structure, while best practices from usability studies and trends in academic library website design were used to help with menu and link labeling. The final design was validated through follow-up discussions with staff, usability tests, and category/reverse category tests. 相似文献
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Joanne C. Parandjuk 《The Reference Librarian》2013,54(2):124-134
Information users face increasing amounts of digital content, some of which is held in digital library collections. Academic librarians have the dual challenge of organizing online library content and instructing users in how to find, evaluate, and use digital information. Information architecture supports evolving library services by bringing best practice principles to digital collection development. Information architects organize content with a user-centered, customer oriented approach that benefits library users in resource discovery. The Publication of Archival, Library & Museum Materials (PALMM), a cooperative digital initiative of the state university libraries of Florida, demonstrates the value of information architecture to digital libraries. 相似文献
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Kristina Rose Allen Jones 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4-5):77-107
The current technology models for library request services present significant challenges for the user’s experience from discovery to delivery. Applying user-centered design and e-commerce modalities may allow libraries to create more engaging and useful request services for all users. The authors suggest six design principles to improve user’s experience with library request systems and offer practical applications of these principles based upon two case studies at The New School Libraries and New York University Libraries. Both cases utilize APIs currently available, suggesting that libraries may leverage current models to create a better experience for their users. 相似文献
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OBJECTIVE: A user-focused design approach was taken to develop a new "live reference" service at the Health Sciences Library, University of Saskatchewan. The name of the service, the placement of the links, and the design of a graphical button were seen as key elements in creating service awareness and its subsequent use. METHODS: To ensure library users recognized and understood the label for the new service, selected library users were given an opportunity to choose a phrase that would best describe the service. The top two preferred phrases were then placed on the library Web pages as text and graphic images for further testing. Some pages had links in multiple locations to determine which placement worked best. Task-based usability testing was carried out with participants who were unaware of the new service. Participants were observed as they completed seven Website tasks arranged in increasing levels of difficulty to see whether they would notice the live reference service and seek assistance. RESULTS: The high level of recognition and use of the service indicate that the label name and link placement were effective with library Website users. CONCLUSIONS: Using user-centered design methodology helped ensure that the new live reference service was visible and used and demonstrated the effectiveness of the user-centered design approach for adding new services to an existing Website. 相似文献
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我国省级公共图书馆网络影响力评价研究 总被引：3，自引：0，他引：3
图书馆网络影响力评价指标体系包括网站规模、网站流量、网站被链接量、网络用户关注度、网站利用率5个评价指标。通过灰色关联分析方法对我国29所省级公共图书馆进行网络影响力评价研究发现,省级公共图书馆的网络影响力较低,应加强图书馆网站的宣传和推广力度。 相似文献
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《Journal of Web Librarianship》2013,7(2-3):99-120
Usability testing is an important element when designing useful, usable academic library Web sites. Since 2001, members of the Florida International University Libraries Web team have worked toward establishing a process that identifies user needs through usability testing. Starting with the libraries’ first Web site redesign project in 2001, the team has taken an active part in improving Web site user experience. After engaging in multiple redesign efforts, the Web team has developed a process that supports awareness of user experience through continual usability testing and feedback gathering. This article presents strategies and practices to measure Web site user experience, including classic usability testing methods (e.g., card sorting activities, focus groups, and task-based user testing), as well as the team's latest effort to assess Web site analytics and content to identify Web site usage patterns and areas of concern. A history of the Florida International University Libraries’ Web site redesign process is presented to illustrate lessons learned and best practices to facilitate future redesign and testing efforts. Taking a longitudinal look at usability testing at one institution, the study aims to inform the development of an effective strategy for user research and content management. 相似文献
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高校图书馆网站可用性评价研究 总被引：1，自引：0，他引：1
目前,国内多数高校图书馆都在Internet上建立了自己的网站,但在其实际的应用当中还无法很好地满足用户的需求.网站可用性评价是确定一个网站能否满足用户需求最基本的方法.本文在介绍网站可用性概念的前提下,分析了高校图书馆网站可用性的内涵,并从用户角度出发提出了一套评价高校图书馆网站可用性的指标体系,试图以此促进高校图书馆改进网站的设计、内容和服务功能,为不同的用户提供有效、迅速、满意的服务. 相似文献
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图书馆网站风格设计基本原则 总被引：3，自引：0，他引：3
在对若干图书馆网站的调查研究的基础上，得出图书馆网站风格设计的几个原则，包括统一、标志、关联引导、重复、构图原则，并以广州图书馆网站风格设计的实践验证了这些原则。 相似文献