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1.
Abstract

Academic libraries do not often launch public relations campaigns. However, recent changes and enhancements at the Geoffrey R. Weller Library at the University of Northern British Columbia prompted librarians to embark on a public awareness campaign built upon the “@ your library” framework. The campaign featured multiple strategies, including posters, displays, brochures, newspaper ads, and giveaways. The goal of the campaign was to break away from the stereotypical image of the library as a research necessity, and show it instead as the beating heart of the University. The campaign is evaluated and the continued need for marketing and promotion of academic library services is examined.  相似文献   

2.
《期刊图书馆员》2013,64(3-4):379-384
Abstract

For a variety of reasons, academic institutions across the country have had to reorganize their campuses. A number of universities have done so by merging several smaller departments with the library and consolidating similar functions. The resulting changes have had a significant impact on those who work, in these departments and generate much interest in the wider library community. This workshop detailed the process and effect on Technical Services staff of merging Lehigh University's libraries with computing, media services, and telecommunications to form one organization called Information Resources.  相似文献   

3.
《The Reference Librarian》2013,54(67-68):203-224
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4.
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5.
Abstract

This article documents the development of library services to distance education students in conjunction with the growth of online distance education courses at the University of Scranton. Personal computers and the development of the Internet have had a significant impact on the delivery of library services to patrons and have given academic libraries the ability to provide distance education students with library services and resources equivalent to those provided for campus students.  相似文献   

6.
ABSTRACT

Cloud computing and Web collaboration are shaping 21st-century libraries. These 2 developments seem to be behind the newest developments in library services and are driving library automation. The 2 are impacting library work by providing the library administrator with opportunities, especially for greater synergies among various individuals over dispersed locations. While the literature indicates ambivalence about these twin developments among library and information professionals, the administrators of distance library services have no choice but to engage in the use of cloud computing technologies and Web collaboration in order to remain relevant to users. Unfortunately, in doing this, distance services librarians will need to trade off ownership and control, trusting outsiders, while teaching users to be critical of the information gathered from collaborative sources.  相似文献   

7.
Abstract

While scholarship has addressed issues around serving international students in U.S. libraries, until recently, relatively little attention has been directly focused upon the library needs of specific ethnic groups. This study surveys 83 Chinese students and scholars after they returned from studying at universities in the United States to measure and document their satisfaction with the academic library services and resources they used during their study abroad. Results of the survey are analyzed with the goal of benchmarking and improving services for this growing academic library user population in the United States.  相似文献   

8.
Abstract

Many academic institutions are creating electronic libraries and reorganizing technology units, such as computing centers, libraries, media centers, and telecommunications offices, into central administrative reporting structures. Usually, these are larger institutions. This article is a case study of how a smaller academic institution, Carthage College, merged the library and computing center in a short time to create an electronic teaching library.  相似文献   

9.
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10.
Abstract

Academic library spaces and services have widely broadened their missions away from providing only traditional research services and quiet spaces for study. Today, academic libraries are increasingly repurposing space and redesigning services to become the hub of innovation on university campuses. The literature explores entrepreneurship and academic libraries from many perspectives but with a common theme of the library as a leader in support of entrepreneurship initiatives on campus.  相似文献   

11.
ABSTRACT

Special academic libraries are in the unique position to blend the innovative and user focused services of academic libraries with the niche collections of special libraries when serving their Millennial student population. Millennials are a highly researched generation, but special libraries may have not updated their services to reflect the needs and expectations of this rising generation. Maine Maritime Academy's Nutting Memorial Library serves as a case study of methods in which special academic libraries can incorporate Millennials' expectations of library spaces, services, and collections in sustainable ways.  相似文献   

12.
《图书馆管理杂志》2013,53(1-2):327-344
Abstract

This paper presents the results of focus groups conducted by Utah academic librarians at branch campuses in Utah. Librarians met with distance learners on-site to gain insights into their informationseeking behavior and to learn if they are using library services. Students rely heavily on the Web for information and also utilize known resources in friends and family. Marketing and publicizing library services through classes and at the delivery sites is vital. Students appreciate the services libraries offer and strongly prefer face-to-face instruction and direct assistance from a librarian.  相似文献   

13.
A tremendous amount has been written about the library as a learning space and about this model's two most popular outgrowths, the information commons and the learning commons. Little to nothing, however, has been written about how reshaping an academic/research library and repurposing library space affects the library as a collection, its resources, and its collections-related services. This study looks at the immediate impact of opening a learning commons in an academic/research library on circulation, document delivery and interlibrary loan requests for returnables, and on- and off-campus database accesses at one institution.TaxonomyLibrary Collection Management; Assessment  相似文献   

14.
ABSTRACT

In this article, the authors explore the future of legal reference services, continuing the discussion raised in their previous article, at 26 LRSQ 57 (No. 1/2, 2007). Again considering examples of popular and effective services from the non-library (commercial) world, they examine underlying trends and suggest points for improvement in library systems. They concentrate their focus on the academic law library, and on the changing role of the reference librarian.  相似文献   

15.
ABSTRACT

As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.

Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models.  相似文献   

16.
《图书馆管理杂志》2013,53(1-2):409-424
Abstract

Reaccreditation offers academic libraries concerned about improving library services to distance students with an important opportunity to obtain support from their academic institutions. Nova Southeastern University (NSU) Libraries provides a case study of how one library has used the reaccreditation process to increase both the administration's cooperation and funding for document delivery, online resources, bibliographic instruction, and local library resources to distance students.  相似文献   

17.
Abstract

Describes the role of a systems librarian at a small academic library. Although online catalogs and the Internet are making library accessibility more convenient, the need for library buildings and professionals has not diminished. Typical duties of a systems librarian and the effects of new technology on librarianship are discussed. Services provided to other constituencies on campus and the blurring relationship between the library and computer services are also presented.  相似文献   

18.
Abstract

This article explores ways that academic libraries can promote their resources and services, as well as their roles in their communities with the help of Pinterest. It is the first study to examine the usage of Pinterest in an academic library of Bangladesh. Academic libraries have many options for using Pinterest to enhance resources and services. It is a versatile way for academic libraries to connect with patrons as well as reach patrons to enlighten about the significance of the library’s roles in communities. This article provides a literature review giving a special focus on the opportunities of using Pinterest for academic libraries. In addition, the author provides examples of successful ways of using the Pinterest account of East West University library, Dhaka, Bangladesh.  相似文献   

19.
ABSTRACT

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed.  相似文献   

20.
ABSTRACT

Uncovered in the course of a 2011 study looking at partnerships between academic and public libraries in Canada was a unique series of partnerships among a college library, public library, regional library system, and school district library system in Medicine Hat, Alberta. With little or no additional funding, these libraries have partnered to deliver library services beneficial to both their primary clients and the broader community. Through a case study of the libraries, it is possible to determine the value and the challenges of partnerships and the elements of organizational culture necessary for successful partnerships.  相似文献   

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